Excellence Resorts, Riviera Maya hotels

"This was our fourth or fifth stay at this resort. Since our previous visit was over ten years ago, we expected some post-Covid decline in service and quality, as has been common across many mid-range resorts. We were pleasantly surprised that Bahia Principe in Riviera Maya has largely avoided this. The food remains plentiful and just as good as it was 15 years ago, and the staff is as friendly as ever. Beyond the human factor, the location is excellent, with easy access to nearby ruins in Tulum and worthwhile trips to Cobá and Chichén Itzá. Three people in particular made our stay even better. Nathaneal upgraded us to a lovely renovated room. Rosaura and Leidy stood out among an already strong buffet restaurant team for their attentiveness — from remembering our usual order to noticing when my wife missed dinner one evening and asking after her when I arrived alone (she was unwell). These gestures are small, but kind, and they add a welcome human touch to an otherwise fleeting guest–staff relationship."

"The rooms were extremely clean, and room service daily. The staff very polite, the food was amazing especially dinners at night. Highly recommend this place and don’t forget to try out the late night tacos they offer."

"Everything is just amazing!"

"It includes passes to all parks which keep us busy and fun"

"Mindblown at the entire Xcaret property, hotel and parks. Was nervous about the cost but we left wishing we stayed longer. The hotel property is massive with so much to do and so many food choices. The room was clean and simple but with a wonderful view along with double hammocks and stoked snacks. Check in was simple and fast but do think something was missed along the way as we felt unprepared to tackle the enormous property with a lack of information at first from how to reserve restaurants to where the shuttles for the parks arrive. All reservation restaurants were also booked up for days in advance (our entire stay). However, none of the above was a deal breaker and we quickly got the flow with the interactive map on the app (very much needed) Overall highly recommend, just be prepared for a ton of walking and a slightly overwhelming amount of amenities and trying to find everything at first. "

"First time visiting Tulum and staying at Sian Ka’an. Beautiful resorts and friendly staff. I will definitely be back again! "

"Everything and everyone was perfect. My wife and I had an amazing time for our honeymoon. We will definitely be going back to this resort. "

"The staff was the very best. Very helpful and went out of their way to help. Offering gluten free options. The rooms were very clean. Grounds were pretty. Always smiles from everybody"

"Amazing stay, very clean, comfortable and relaxing. Food is some of the best I ever had at any resort. "