Hotels with Childcare in Riviera Maya

"Lack in support from certain staff at check in. Not accommodating to any of our special requests. "

"Spent most time in adult only pool. Was very enjoyable."

"If I could rate with zero I could. The manager Victor Lopez ( that’s what he said ) did not help at all with all the incidents that happened to us. How to start: it was my 30 birthday and we called many times before coming to the hotel to make sure that the rooms were next to each other (I was traveling with my son, mother and husband) . They promised it would be like this, during the check in time they said that only one room was ready (even if the check in time is at 15h) we were kind enough to say « no worries » we will be back later … surprise surprise they sent my mother 4 floors far from us . The receptionist didn’t want to tell us the truth during the check in time so she just decided to tell us to come back « later « . The tv remote didn’t work at all.. he called and they say they didn’t have another LOL … for the price we paid this hotel isn’t worth it. I recommend staying in another all inclusive and just paying the parks separately. Also… I wouldn’t describe the hotel as all inclusive .. they have many things that aren’t included . Also at night , (midnight) there was a huge noise in the room. We called the reception and they came 40 mins later . The technicien said it was the filter of the pool or sth like that since our room was close to the central . They turned it off like 30 mins later so we finally went to sleep ….. not to forget that we ordered room service and they confirmed our order by calling to the phone and 40 mins later they called to cancel ."

"it was so funnnnn!! so worth it esp if u have kids. But next time we’re prob gonna stay at the no kids resort "

"A great stay in a beautiful location. I would call it a 4 star not 5 star but good for us -we are no frills folks so it felt luxurious. Some people might complain about minor issues. Running put of wine at the bar, minibar not restocked completely, but once you ask for something- they are responsive. When we arrived late in evening, our room smelled like a sewer and the tv didn’t work! Not a great start. When I spoke to the front desk the next say- immediately responded- fixed within the hour. Buffet very good- a few new options every day. Reasonably fresh. Some favorites run out; to be expected. Loved the pizza and shrimp ceviche. Make sure to book your a la carte dinners before you arrive. They are worth it, but fill up fast. Overall, I enjoyed this resort and would recommend, as long as you aren’t an entitled jerk. Warning! There has been a lot of seaweed washing up. They try to clean it up, but there was too much this week! The water still warm and fun to swim in. "

"There were always chairs available at the pools. There were also a lot of staff ready to help with anything we needed. "

"The entertainment team was absolutely amazing. My kids actually cried having to say goodbye to them. They made my kids feel so special and got them to participate in things they wouldn’t have otherwise. We will be going back for them"

"Lack of staff, no ac in room not enough dining option"

"The room was well kept and always restocked. No issues at all. Staff was amazing. Special shout out toYessica, Giovanni, Anna, Mexianaf Juan.. they all went out of their way to show us beautiful hospitality. Thank you all"