Occidental, Riviera Maya hotels

"We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental."

"The property was beautiful, the shuttles made it easy to get around, everything was very clean, food was good for an all inclusive as well. There are many pools and the beach was better than I expected. There are also amazing views of the water from almost everywhere, and a very unique set up to the hotel with 6 different 3 story sections spread out and all directly on the beach."

"Great amenities (multiple pools, multiple restaurants, multiple bars, multiple separated areas for families, kids, and adults only, etc.) , very friendly and helpful staff, great variety of foods and beverages, good entertainment, and beautiful beaches. Convenient mini bank in the lobby, as well as a travel agency, pharmacy and gift shops. The suite was very nice and comfortable, although it had a musty smell that lasted throughout our entire stay. That was the only negative. Overall, fantastic experience e definitely recommend!"

"Good👍"

"We had an amazing stay at Grand Sirenis! Everything was clean, the food was delicious and the staff were very friendly and accommodating. With all the different pools, courts, archery, biking and snorkeling there is no way you can be bored. The ocean was lovely and all the animals on the resort were a joy! I highly recommend staying at Grand Sirenis if you have the chance."

"The staff were the best! Thank you to Max at the pool bar and Brian and Carlos were amazing! Thank you for the great trip! "

"Everything was great "

"Loved my room. If I had to stay in my room the entire time of my stay I would have. The food on the property at the different restaurants were good. The amenities it came with and the staff were nice & helped when needed. "

"10/10 on all. Jose at the beach service and butler service perfect. Great place to go and to go back again."