Terrace/patio

Reviews of Homewood Suites by Hilton Rochester Mayo Clinic Area / Saint Marys

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 250 out of 352 reviews" "
Rating 8 - Good. 70 out of 352 reviews" "
Rating 6 - Okay. 21 out of 352 reviews" "
Rating 4 - Poor. 7 out of 352 reviews" "
Rating 2 - Terrible. 4 out of 352 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Celena

Stayed 1 night in Apr 2024

6/10 Okay

Jenna

Travelled with family
Liked: Staff & service
Nice property and location. I wish I would have known they were under construction- the hall smelled like a construction area and the elevator was wrapped in a blanket and looked sketchy..
Stayed 2 nights in Apr 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Homewood suites, we especially liked the staff, Matt, front desk, the housekeeping, kitchen everyone was pleasant to talk to and helpful. They made us feel at home. During this sensitive of treatment at Mayo, Cindy the manager was so amazing and caring and checked in on me even gave me a big hug. Wow we felt great being at homewood thanks guys we’ll be sure to come back to visit!
Stayed 12 nights in Mar 2024

6/10 Okay

Mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Furniture was dated and lazy boy unusable with my bad right hip
Stayed 3 nights in Mar 2024

6/10 Okay

Jeannie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Emily on 12 Feb,2024
Thank you for your rating. We value your feedback and hope to exceed your expectations on your next visit.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in years
The staff was great. The breakfast lady was exceptional.
Stayed 1 night in Jan 2024
Response from Emily on 5 Feb,2024
Thank you for your perfect rating and kind words! We're thrilled to hear that our staff, especially the breakfast team, left such a positive impression on your stay. We appreciate your feedback and hope to welcome you back for another exceptional experience in the future.

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the extras like social hour, bingo & breakfast. This is our go to hotel in Rochester
Stayed 1 night in Jan 2024
Response from Emily on 25 Jan,2024
Thank you for your glowing review! We're delighted to hear that you enjoyed the extras like social hour, bingo, and breakfast during your stay. It's fantastic to know that we're your go-to hotel in Rochester. We appreciate your loyalty and can't wait to welcome you back for another wonderful experience.

6/10 Okay

Debra

Travelled with family, Business traveller
Liked: Cleanliness
Website says that there was Room Service and there was not! Having to pay $14 dollars a night to park, whether I parked there or not. Not cleaning the room everyday!
Stayed 3 nights in Jan 2024
Response from Emily on 16 Jan,2024
Thank you for your feedback. We apologize for the confusion about room service and parking fees. We're investigating and updating our website accordingly. We'll address the oversight in room cleaning with our team. Your input is valuable, and we hope for the chance to improve your experience in the future.

2/10 Terrible

Kay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not waste your money!!!
The carpet was very soiled and needed cleaning. The furniture was full of stains and very worn needs new furniture all worn out. Very expensive and very hard to get to the swimming pool and fitness center. Had to pay for parking and could not access room without paying for parking. Very expensive had to pay 345 dollars for one night 2 adults and 2 children. No shampoo or lotion or conditioner in shower all empty. Dishes left in dishwasher and had to run them through and put them away.
Stayed 1 night in Jan 2024
Response from Emily on 15 Jan,2024
Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We take cleanliness and guest satisfaction seriously, and we regret that we fell short of your expectations. Our team will address the concerns you raised regarding the condition of the room and amenities to ensure a more pleasant experience for our future guests. We appreciate your insights, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Katie R

Stayed 1 night in Dec 2023
Response from Emily on 15 Jan,2024
Thank you for the positive feedback! We're thrilled to hear that you had a great experience during your stay with us

10/10 Excellent

grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was directly opposite the hospital so it was very convenient for me
Response from Emily on 12 Feb,2024
Thank you for your wonderful review! We're delighted to hear that our hotel's location directly opposite the hospital proved to be convenient for you. Guest comfort and convenience are always our top priorities, and we're glad that our proximity to the hospital made your stay more convenient.We hope to welcome you back again soon for another pleasant stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Homey Stay.
Staff was friendly and very professional. Breakfast was great! Only problem was the parking ramp. I departed in the morning, but it had snowed during the night. Ramp was slick and flat out scary.
Stayed 1 night in Oct 2023

8/10 Good

Ellen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location!
Great location if you need to be at St. Mary’s Hospital. Rooms have everything you need, is in the small kitchen. Decent breakfast. Have fun, happy hour with bingo on Wednesday night. Only thing working was housekeeping which only made my room one day in 8.
Stayed 8 nights in Oct 2023

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Awesome place to stay very close to alot of things to do.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ken

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Close to every thing
Stayed 4 nights in Sep 2023

10/10 Excellent

Melvin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Will b
Stayed 1 night in Sep 2023
Response from The Homewood Suites Rochester Staff on 5 Oct,2023
Thank you for taking the time to review us!

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay and the people was very nice
Stayed 2 nights in Sep 2023
Response from The Homewood Suites Rochester Staff on 5 Oct,2023
Thank you Gina!

8/10 Good

Jake

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
good for
Stayed 3 nights in Aug 2023
Response from The Homewood Suites Rochester Staff on 5 Oct,2023
Thank you Jake, can't wait to host you again next time you are in Rochester, MN.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Homewood Suites Rochester Staff on 5 Oct,2023
Thank you for the wonderful rating, we hope to see you again soon!

8/10 Good

Elizabeth

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
The room we stayed in smelled of dog. The furniture had holes and stains. The bedspread has stains.
Stayed 3 nights in Jul 2023

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Quiet. Clean. Friendly staff. Pool is old and run down.
Stayed 1 night in Jul 2023

10/10 Excellent

Jerry

Stayed 2 nights in Jun 2023

6/10 Okay

Brian, Hugo

Business traveller
Was difficult finding the entrance and temporary parking to check in. Had to wait awhilevto check in as the front desk attendant was on the phone booking a room for a guest and no other staff member was
Stayed 1 night in Jun 2023

10/10 Excellent

Yong

Stayed 5 nights in May 2023

10/10 Excellent

Kim, Rochester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was knowledgable and friendly- room was clean, quiet and comfortable.
Stayed 1 night in May 2023
Response from Emily on 25 May,2023
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience during your stay at our hotel.We are proud of our knowledgeable and friendly staff who work hard to ensure our guests feel welcomed and well taken care of. It's wonderful to know that their efforts made a positive impact on your stay.We also appreciate your compliments about the cleanliness, quietness, and comfort of your room. Providing a clean and comfortable environment for our guests is a top priority, and we are glad that we met your expectations in this regard.Thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please feel free to reach out to us.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations, good breakfast options, and friendly, helpful staff.
Stayed 1 night in Apr 2023
Response from Emily on 28 Apr,2023
Hi Mary, thanks for taking the time to leave us a review! We're happy to hear you enjoyed your stay and got to experience our amazing team. We hope to see you again soon!

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
POOL WAS CLOSED, DISAPPOINTED ABOUT THAT.
Stayed 1 night in Apr 2023
Response from Emily on 13 Apr,2023
Hi Susan, thank you for taking the time to leave us a positive review! We apologize for any miscommunication about pool openings, but hope you'll come back and visit us again soon and hopefully get to test it out!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Emily on 23 Mar,2023
Hi Stephen, thank you for the 5-Star review! We are thrilled to hear you enjoyed your stay and look forward to welcoming you back soon!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so convenient for having a family member at the Mayo St Mary’s Campus. Having laundry in the hotel he also made things much easier.
Stayed 4 nights in Feb 2023
Response from Emily on 23 Mar,2023
Hi Danielle, Thank you for taking a moment to share your experience at Homewood Suites Rochester. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx for a nice sta
Stayed 1 night in Mar 2023
Response from Emily on 23 Mar,2023
Hi Dennis, we're thrilled to hear you enjoyed your stay, thank you so much for sharing! We look forward to welcoming you back again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room equipped kitchen but l couldn’t use the in room coffee pot as it was missing a part not resolved during my two day stay
Stayed 2 nights in Feb 2023
Response from Emily on 27 Feb,2023
Thank you for taking the time to review your stay. We're sorry for the issues you experienced with your coffee maker. We hope you'll give us a chance to make it up to you on your next stay!

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t expect the bathroom to be so big; it was impossible not be cold while taking a shower. I had to put a towel on the floor to keep my feet from freezing on the tile. You couldn't watch TV from the couch. It would have made more sense to put the couch where the recliner is. Finding the location in the dark was difficult. We entered from the Courtyard side and didnt see the Homewood sign because it was dark. A little illumination on the sign would have helped. Parking was super convenient and everything was clean and well kept. I would stay again.
Stayed 5 nights in Feb 2023
Response from Emily on 27 Feb,2023
Thank you for providing us with your valuable feedback. We’re disappointed to hear that bathroom wasn’t quite to your liking. We look forward to welcoming you again on your next stay.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to stay for 2 weeks. The staff was very helpful and pleasant. The rooms were way more than I expected. The bed wasn’t the most comfortable but I managed. Breakfast was excellent. The shuttles to and from the Mayo buildings to the hotel were excellent. Made me feel at ease during a tough time. I would definitely stay here again.
Response from Emily on 7 Nov,2022
Hi Amy, Thank you for taking a moment to share your experience at Homewood Suites Rochester. We are so pleased to hear you found your room to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Heather or Mark

Stayed 1 night in Oct 2022
Response from Emily on 7 Nov,2022
Thank you for the great review! We hope to see you again soon!

2/10 Terrible

Marie

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The room smelled like someone had smoked pot in it. The bedding comforter had stains on it. The beds were hard. I didn’t shower at the hotel because I didn’t feel like it was clean enough to do so. Will never stay there again. The room furniture was not set up wide enough apart for a walker ti fit through. Furniture had to be moved in order to get around.
Stayed 2 nights in Sep 2022

8/10 Good

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was convenient to St. Marys Hospital -- parking was tight -- especially if a big pickup was parked next to you -- had to park in another lot because lot was full one night plus you pay for parking at this location -- staff was helpful
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - even got to check in early!
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location!
Very convenient location for St Mary’s Hospital. All staff was very friendly and helpful. Furniture was a little worn and dirty but bed was comfortable. Access to room service fro Saints restaurant is a definite plus.
Stayed 5 nights in Jul 2022

10/10 Excellent

Kurtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!!!
Very close to Mayo Clinic. This was our third hotel we had stayed at in Rochester while visiting a family member at Mayo. By far the best, quiet, clean, and great breakfast. Parking was a bit pricey but worth it.
Stayed 1 night in May 2022

6/10 Okay

DELTHIA, CHICAGO

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
I did not like the fact that I had to pay for parking I also was disappointed in the bed itself felt like I was sleeping on a box spring
Stayed 1 night in Jun 2022

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean, staff was friendly, I felt safe and secure, and the breakfast was great!
Stayed 1 night in Jun 2022

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Gary

Stayed 3 nights in Mar 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was given a room without a bathrub as requested which was an easy fix. upon entering my new room, the maintenance man was in there. I also discovered face pads in the drain of the tub alone with hair on the surround. I wasn't all that impressed with the second room. Good customer service though.
Stayed 2 nights in Mar 2022

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff was incredibly helpful and friendly. The rooms were clean and so was the facility.
Stayed 1 night in Mar 2022

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022