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"Would not recommended for a romantic couples getaway. Our room was next to entrance doors and a vending machine. Paid for a room with walk out access to the hot tub we never had the chance to use with children using it like a pool. Groups of children running the halls and our room was pranked. Called management about the noise but that wasnt a fix all. At check out asked for management to call....never got a call. On the upside though...room was clean & smelled good, bathroom was very nice and had lots of hot water for the shower. The restaurant was a highlight as was the location next to the river & walking paths."

"called in because of the weather and road condition, but staffs refuse to adjust our stay date or atleast to partially refund us."

"Friendly staff, decently clean rooms. Comfortable size for cost in the Banff area but some updates needed like new mattress for sofa bed. All water faucets were caked with calcium build up and the carpeted areas needed a vaccum but otherwise clean. Pool was clean with hot tub inside and outside. Pet friendly and provided dog bed, toys, and bowl which is appreciated considering you're getting something for the fee being pet paid. Thanks. "

"Our room was not cleaned properly prior to checking us in. The tub had dirt and hair in it, and the sink had toothpaste dried all over it. The sheets were not changed. After notifying front desk they sent someone up with a rag and cleaning spray who cleaned the tub/sink. They did nothing about the sheets.. We had to wait until the next morning to ask one of the cleaners to please change over the bedding. Front desk did not seemed concerned about this at all.we will not be staying at this location again. "

"Nice room. Hotel was under a ton o"

"Friendly staff, clean comfortable rooms with a spacious shower. Well located near downtown Spokane, River Front Park, the Spokane Arena and numerous restaurants, all within walking distance. "

" The hot tub was excellent. Very Hot and a great seating area with fire pits."

"Everything was great! "

"Room was 23.5, tried to adjust it down but you could only change the "cool to" temperature not high range number. Sent text message (as instructed) to their c/s (bot) gave me generic unhelpful response, tried more detailed information- same response. After driving 11 hours straight - I wanted food, a bath and sleep. So I slept with balcony door partly open to cool room down. "