NOT A HOTEL, NOT near Spanish Steps
Very basic, unclean, no facilities, no lobby, phone, power, wifi, toilets, not near Spanish steps, no refund for not being as described and no help from wotif. COuld not check in despite being there at 2pm as stated. Cleaning lady shooed us into street. We had to book emergency alternative accommodation, hotel won't refund us, neither will wotif. Warning - do not book - it's a scam! 1) the accommodation was not a hotel as described and not in the area described on the Wotif website 2) we paid our money to Wotif directly, therefore we seek a refund from Wotif directly 3) we tried several times to check in and we exhausted all options available to us to check in to our booked accommodation but could not 5) we spoke to a member of staff on-site who did not assist us and told us to leave the premises 6) we tried immediately to contact Wotif to advise of the situation yet the website did not allow us to do so 7) the hotel was not of a standard that we have come to expect from Wotif, and we see advertisement of a hotel on Wotif''s website as Wotif's endorsement of the quality of the hotel.
Pros: Nothing - it was not a hotel
Cons: Customer service
Location: Go somewhere else - it's a long way from the tourist centre