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Reviews of Raeli Hotel Siracusa

3 out of 5
Raeli Hotel Siracusa
Via Marsala 50, Rome

Reviews

7.2

Good

Rating 10 - Excellent. 131 out of 684 reviews" "
Rating 8 - Good. 267 out of 684 reviews" "
Rating 6 - Okay. 175 out of 684 reviews" "
Rating 4 - Poor. 67 out of 684 reviews" "
Rating 2 - Terrible. 44 out of 684 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Damian

Liked: Cleanliness, staff & service, amenities
The location and price are the key factors here for an early departure to the airport. In that sense, it served me well. Some may want more comfort but it was fine for me.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The location was perfect for sightseeing. Directly across the street from the termini for easy access to all the sights and then to transfer to the airport. Wonderful stay!
Stayed 3 nights in Jan 2024

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Latoya C, Gasport

Travelled with family
Liked: Cleanliness, staff & service
Perfect location for the train station especially if you have a early transit. Very convenient location, not really hotel quality, more like Airbnb. It’s in my opinion a place to sleep and go not vacation.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew, Cedartown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station. Very walkable, breakfast was nice. Clean rooms. I would stay again next time.
Stayed 3 nights in Nov 2023

2/10 Terrible

Cathy

Stayed 1 night in Nov 2023

8/10 Good

Jason

Liked: Staff & service
Works if you are on a budget
Wasn’t the fanciest place we ever stayed but it was cheap, clean, and convenient to the rail station. Hotel lobby staff was great. We had to leave before breakfast so not sure what that’s like but they did have a little to-go bag for us with a juice, prepackaged donut thing, and some kind of bread or something. Wasn’t great.
Stayed 1 night in Nov 2023

10/10 Excellent

Aejaz Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

German, Seattle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff didn't seems as friendly like prior time. I always stayed here due friendly staffs and proximity of the train and metro transportation.
Stayed 1 night in Nov 2023

6/10 Okay

JOHN

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
great staff, not so great hotel
the hotel has terrible bathtubs without curtains, one can fall easily,
Stayed 1 night in Oct 2023

10/10 Excellent

antonio

Business traveller
.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda, phila

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Tony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old, shower and sink drainage very, very slow. THE WORST HOTEL I EVER STAYED IN. THE REVIEWS ON THIS HOTEL ARE FAKE.
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Stayed 1 night in Oct 2023

8/10 Good

GRAHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally aross the road from the train station which was very conveniant. Aware there are nicer hotels out there but if you want to stay somewhere conveniant for metro, train and buses this is perfect. Its also only 3 minute walk to the platform for the train to the airport which makes the journey there and back stress free. Downside is it can be busy, but that applies to the whole of Rome!
Stayed 3 nights in Oct 2023
Response from E. Marketing Dept. on 9 Oct,2023
Thank you for your review!

8/10 Good

APRIL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a hotel very close to Termini due to a late arrival and early departure on the train. This hotel fit the bill. We were exhausted when we arrived and we were greeted by a friendly, English speaking staff who got us checked in very quickly. We would stay here again.
Stayed 1 night in Sep 2023
Response from E. Marketing Dept. on 9 Oct,2023
Thank you for your review! We hope to welcome you again in the future.

4/10 Poor

R

Disliked: Cleanliness, property conditions & facilities
Next to Roma Termini is a plus but the cleanliness level is poor.
Stayed 1 night in Sep 2023
Response from E. Marketing Dept. on 9 Oct,2023
Dear Guest, we thank you for your review. Your opinion is very important for us. We are sorry that the stay at our Hotel did not meet your expectations. We work hard to deliver an exceptional guest experience and it’s apparent in this case we fell short.We can assure you that this is not indicative of our usual standards of service.

6/10 Okay

hesham

Liked: Cleanliness
Nice hotel, some areas for improvement
Well, let us start with the positive things: Excellent location, just across the gate of Rome termini station. Good price. 24 hours reception. I guess it is good value for money. The negative things: A few additions, which are not costly can help in making life easier for the clients. A few hangers for reusing the towels is cheap and will save unnecessary use of extra towels. We had to hang the towels over door handles. A curtain to protect the bathtub will make life easier for the house keepers when making up the rooms, and it is not costly. Also a dispenser for shower gel and shampoo is much better than the present items. They give you the room key in a quite heavy metal chain which you handle to the front disk whenever you go out, it is better and easier to return the keys just at check out and keep with you (conveniently) all through your stay. Anyway, those may be some areas for improvement which are not costly. Overall, nice hotel, good value for money. I would stay again.
Stayed 3 nights in Sep 2023
Response from E. Marketing Dept. on 9 Oct,2023
Dear Guest, we thank you for your review. Your opinion is very important for us and helps to improve even more. Your feedback has been shared with our internal teams to take immediate corrective action for our continuous improvement to serve you better in future.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For those wanting to be near Termini station this hotel is at your door step! Friendly staff and cannot fault cleanliness.
Stayed 2 nights in Sep 2023
Response from E. Marketing Dept. on 9 Oct,2023
Thank you for your review.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from E. Marketing Dept. on 9 Oct,2023
Thank you for your review!

6/10 Okay

cathy

Travelled with partner
Disliked: Property conditions & facilities
Run down but love the location
Stayed 1 night in Aug 2023
Response from E. Marketing Dept. on 9 Oct,2023
Thank you for your review.

6/10 Okay

Laura

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. Easy access to getting around Rome. Plus they have a secure room to leave luggage for those with a later flight. However…. The hotel is in dire need of an update. It’s dated and worn. The lift made a horrendous noise. The room smelt of mould. The bathroom had mould coming through the celling. The furniture was chipped or stained. The room had a bath - not ideal for the older person as it had no rail and was very high. The breakfast left a lot to be desired. It’s continental. But the toaster didn’t work. The only fruit was tinned fruit salad. There wasn’t a lot of options other than cake or meats/cheese. The staff were mediocre at best. When asked a question about visiting attractions we were told “I don’t know when you want to go.” That was the end of the conversation. Every time we walked past 1 guy on reception he was always fixing his hair in the computer monitor or kissing on the step outside blocking the door. Not very helpful at all. The location was ok if you used the termani as a cut through. However on the streets there are a lot of beggars and rough sleepers than can make it feel unsafe later in the day.
Stayed 3 nights in Aug 2023
Response from E. Marketing Dept. on 9 Oct,2023
Dear Guest, we thank you for your review. Your opinion is very important for us. We are sorry that the stay at our Hotel did not completely meet your expectations. We work hard to deliver an exceptional guest experience and it’s apparent in this case we fell short. Please accept our apologies for the inconveniences caused. We can assure you that this is not indicative of our usual standards of service. Your feedback has been shared with the internal teams to take immediate corrective action for our continuous improvement to serve you better in future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome hotel next to Termini
Excellent 3* in great position if visiting Rome. Near all transport links. Big rooms. Comfortable beds. Spotless everywhere. Great breakfast. Lovely staff. Luggage room. Great cafe next door. Highly recommended.
Stayed 1 night in Jun 2023

6/10 Okay

Ezequiel

Poor breakfast
Stayed 5 nights in May 2023
Response from E. Marketing Dept. on 14 Jun,2023
Dear Guest, thank you for your review. Your opinion is very important for us. We are sorry to read that you found poor our breakfast as our buffet offers every day hot croissants, tarts, sponge cakes, selection of yogurts, selection of cereals, different types of bread, butter, cold meats, cheeses, jams and marmalades, honey, fresh fruit, fresh vegetables, fruit juices, milk, tea and coffee. However we take note of your comment to improve our service even more.

10/10 Excellent

Lorraine

Stayed 1 night in May 2023
Response from E. Marketing Dept. on 14 Jun,2023
Dear Guest, thank you for your review. Your opinion is very important for us. We are pleased that you enjoyed your stay at our Hotel and we hope to welcome you again in the future.

10/10 Excellent

Lorraine

Stayed 1 night in May 2023
Response from E. Marketing Dept. on 18 May,2023
Dear Guest, thank you for your review. Your opinion is very important for us. We are pleased that you enjoyed your stay at our Hotel and we hope to welcome you again in the next future.

4/10 Poor

Ismael

Travelled with partner
The room has a ventilator and it was dirty and lot of dust,
Stayed 1 night in Feb 2023
Response from E. Marketing Dept. on 1 Mar,2023
Dear Guest, we thank you for your review. Your opinion is very important for us. Please be assured that the cleanliness is one of our main goals and that we hardly work to offer all our Guests a comfortable and pleasant stay. That is why we took note of your comment and shared it with our internal staff to improve our service even more.

10/10 Excellent

Steven Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

David

Stayed 5 nights in Nov 2022
Response from E. Marketing Dept. on 9 Dec,2022
Dear Guest, thank you for your review!

10/10 Excellent

ARTURO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located across the street from the train station & metro. We stayed here on our last night in Rome. The room was quiet and clean and the desk staff were nice and helpful. The next day we stored our luggage at the hotel and went sightseeing. Later, we picked up our luggage and took the train to the airport. Just know that areas around train stations can be sketchy at night.
Stayed 1 night in Oct 2022
Response from E. Marketing Dept. on 9 Dec,2022
Dear Guest, thank you for your review. Your opinion is very important for us. We hope to welcome you again in the next future!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Across the street from Rome Centrale train station on Marsala. Opposite side of terminal are several airport buses for 8E. Emanuel was very customer service friendly as was Ukrainan on night shift. Both spoke English. Only there 1 night but will definitely return next year. Breakfast is 9E. Didn't take it since I had early flight. Also many city buses begin their routes in front of the terminal. E
Response from E. Marketing Dept. on 9 Dec,2022
Dear Guest, thank you for such a nice and detailed review. We are glad that you enjoyed your stay at our Hotel and especially appreciated the kindness and professionalism of our Staff and the central position of our Hotel. We hope to welcome you again in the future.

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent services.
Stayed 1 night in Oct 2022
Response from E. Marketing Dept. on 9 Dec,2022
Dear Guest, we thank you for your review. Your opinion is very important for us. We hope to welcome you again in the future.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Great location just across the street from the main train terminal. Comfortable beds.
Stayed 3 nights in Oct 2022
Response from E. Marketing Dept. on 9 Dec,2022
Dear Guest, thank you for such a nice review. We hope to welcome you again in the next future.

6/10 Okay

Fatemeh

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Eveything was very old and small. Small beds, small shower, small elevator,..
Stayed 1 night in Oct 2022
Response from E. Marketing Dept. on 9 Dec,2022
Dear Guest, thank you for your review. Your opinion is very important for us and we shared your comments with our internal team to improve our service even more.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from E. Marketing Dept. on 12 Oct,2022
Dear Guest, thank you for your review. We are very pleased that you enjoyed your stay at our Hotel. We are hope to welcome you again in the future.

10/10 Excellent

Maria del Rosario, MONTEREY

Liked: Cleanliness, staff & service, property conditions & facilities
As always everything was fine without a problem. Keep up the good work, thank you.
Stayed 1 night in Sep 2022
Response from E. Marketing Dept. on 4 Oct,2022
Thank you so much for your good review! We hope to welcome you again in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Old dingy and dirty. They set me up in an apartment because the hotel was full. Was a scam…
Stayed 1 night in Sep 2022
Response from E. Marketing Dept. on 4 Oct,2022
Dear Guest, we thank you for your review. We regret for relocating you from Raeli Hotel Siracusa to the sister hotel Raeli Hotel Lazio. We had some unexpected maintenance works and we could not advise you in advance. Please note that the Raeli Hotel Lazio is 2 minutes walk far from Raeli Hotel Siracusa, it is of the same category and offers the same facilities.

10/10 Excellent

Maria del Rosario, MONTEREY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good Jeep up the good work. Grazie Mille.
Stayed 1 night in Sep 2022
Response from E. Marketing Dept. on 12 Oct,2022
Dear Guest, we thank you for such a kind review. We hope to welcome you again in the future.

8/10 Good

Julio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación frente a estación Roma Termini. Muy limpio con el desayuno muy completo. Baño incomodo pero funcional.
Stayed 1 night in Aug 2022
Response from E. Marketing Dept. on 22 Sept,2022
Estimado Cliente, gracias por su comentario, su opinión es muy importante para nosotros. Nos alegramos de que haya disfrutado de su estancia con nosotros. Esperamos verle muy pronto en nuestros hoteles!

10/10 Excellent

philomena

Stayed 2 nights in Aug 2022

8/10 Good

Anthony, SONEY CREEK

Travelled with family
Liked: Cleanliness, staff & service
Very basic, but comfortable beside the train station.
Stayed 1 night in Aug 2022
Response from E. Marketing Dept. on 13 Sept,2022
Dear Guest, we thank you for your review. Your opinion is very important for us. We are glad that you enjoyed your stay at Raeli Hotel Siracusa and especially appreciated its location, in front of Termini Station and few minutes from the main beauties of Rome city centre.

8/10 Good

Diego, Heredia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi was good. Location couldn’t be better, literally right next to the train station. Very good breakfast. Staff was friendly and helpful.
Stayed 3 nights in Jul 2022
Response from E. Marketing Dept. on 13 Sept,2022
Dear Guest, thank you for your review. Your opinion is very important for us. We are glad that you enjoyed your stay at Raeli Hotel Siracusa and hope to welcome you again in the future.

6/10 Okay

Azul Miguel

Stayed 2 nights in Jul 2022

8/10 Good

Wang

Travelled with family
Liked: Cleanliness, staff & service
Location and the 24 hours reception are the ones I like most.
Stayed 4 nights in Jun 2022
Response from E. Marketing Dept. on 13 Jul,2022
Dear Guest, we thank you for your review. Your opinion is very important for us. We are glad that you enojoyed your stay at our Raeli Hotel Siracusa. We hope to welcome you again in the future.

2/10 Terrible

joan

Stayed 1 night in Jun 2022

8/10 Good

jiuping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2022
Response from E. Marketing Dept. on 13 Jun,2022
Dear Guest, thank you for your review. Your opinion is very important for us! We are glad that you appreciated your stay at our Raeli Hotel Siracusa. We hope to welcome you again in the future.

10/10 Excellent

Stephen

Stayed 2 nights in May 2022
Response from E. Marketing Dept. on 3 Jun,2022
Dear Guest, your positive comment is really appreciated and we would like to thank you for taking the time to inform us about your recent visit to our Raeli Hotel Siracusa. We hope to welcome you again in the future! Kindest Regards.

6/10 Okay

Lamartine

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Really tiny room. The internet doesn’t work in my room.
Stayed 2 nights in May 2022
Response from E. Marketing Dept. on 13 Jun,2022
Dear Guest, we thank you for taking the time to leave your review. Your opinion is very important for us. We regret that the size of your room did not meet your expectations. The rooms of our Raeli Hotel Siracusa fulfill the standard requested for the hotels of this category. Our multilingual staff is at guests disposal to solve any problem that may arise during the stay. Our client can ask them in every moment! We hope to welcome you again in the future.