- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. Classic opulence but also a very cool, hip vibe in the lobby area and lumens restaurant. The room was stunning. Very fresh and new. We even got an upgrade to an even more spacious room. Thank you! The truffle Alfredo at the restaurant is amazing. On Thursday’s there’s music and an awesome cocktail hour at the lobby restaurant. The airline lost my luggage and then delivered the wrong luggage. The concierge staff helped to arrange the delivery of my bags and brought them right to me once things were straightened out. 2 I cannot say enough about the concierge and management staff. They were so helpful and accommodating during a very difficult time. I am so grateful for all of them, but in particular Michele who went above and beyond to help. There are no words that properly describe the impact he had on our stay in Rome; and there’s no other hotel I would ever stay in after experiencing the support that the St Regis staff provided. Thanks to each and every one of you from the bottom of my heart!