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Reviews of Aliana Boutique Sapa Hotel & Spa

4.5 out of 5
Aliana Boutique Sapa Hotel & Spa
No. 30, Hoang Lien Street, Sa Pa, Lao Cai

Reviews

9.8

Exceptional

Rating 10 - Excellent. 219 out of 259 reviews" "
Rating 8 - Good. 35 out of 259 reviews" "
Rating 6 - Okay. 5 out of 259 reviews" "
Rating 4 - Poor. 0 out of 259 reviews" "
Rating 2 - Terrible. 0 out of 259 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Christchurch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a touch of luxury we hadn’t yet come across in Vietnam. Our room was stunning the staff were incredible and the buffet breakfast was awesome we wish we had stayed more nights. Thank you for having us.
Stayed 1 night in Apr 2024

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities
The service was above and beyond.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. A comfortable walk from Sa Pa centre. Lovely room and very friendly staff who couldn't do enough for us. Thoroughly recommendef
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and welcoming as soon as you step foot on the property. Rooms were extremely clean. And views from the rooms were excellent. Breakfast and dinner at the in house restaurant was amazing as well. Bit of a trek to the city centre if you're walking via incline and construction zones but otherwise a short cab ride. I believe they're rated 3 star hotel (correct me if I'm wrong) but provide 5 star hotel service!
Stayed 3 nights in Jan 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning view of the mountains, amazing service from staff and very clean. We got an upgrade to a suite which was much appreciated. It’s a small walk from town but it’s very quiet and peaceful.
Stayed 4 nights in Jan 2024

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were great, a short 5 min walk to town, We had a large balcony, but lots of cloud, so consider this option as it may not be necessary, great at organising bespoke tour. would happily stay here again. no road noise but near enough to center.
Stayed 2 nights in Jan 2024

10/10 Excellent

In Kook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
짙은 안개 외에 모든 것이 완벽한 호텔
호텔 시설, 직원 서비스, 객실 청결도 등 모든 것이 완벽한 호텔이었습니다. 다만, 방문 당시 짙은 안개로 객실 테라스에서 보려고 했던 멋진 풍경을 체류기간 내내 하나도 볼 수가 없었던 점이 아쉬웠네요. 사파는 9월에 방문하는 것이 가장 좋다는 게 리셉션 직원의 조언이었습니다.
Stayed 1 night in Dec 2023

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally, the stay was superb, the view from my porch was fantastic, the hotel staff were friendly. They even allowed us to check-in early due to room availability. The location of the hotel is slightly inconvenient, it was not in the main city center but because of this the view of the mountains and paddy fields from my room was gorgeous and unobstructed. As there are a number of construction ongoing and we visited during december (rainy and foggy), the path to the hotel were muddy and uneven.

8/10 Good

Edlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the mountain view from the balcony! Rooms were spacious and tastefully decorated. Hotel staff were professional, personable and attentive. They were extremely responsive when I requested sliced lemon, honey and tea to soothe my sore throat. Complimentary bottled water really helps to settle in quickly. Hotel was away from the center but within 10 mins walking distance from the center. Electric cars are convenient to get around town. Area for improvement-reduce the amount of fabric softener for laundry service.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendliest staff :)
The staff are amazing, so nice, friendly and attentive. My friend was sick and they went and got her plain bread to help during the day which was very nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise!
Enjoyed the peaceful surroundings and the magnificent view of the mountain right out from the room balcony. Clean room, towels, linens and comfy bed. Friendly associates with genuine service from their hearts.
Stayed 2 nights in Nov 2023

10/10 Excellent

Pao, Land O Lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the mountains Great staffs Streets are a little narrowed Signs to property needs to be bigger so new customers can see
Stayed 1 night in Nov 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING 5 STARS - people working here are the best
I have traveled the world and stayed in hundreds of hotels. This hotel has an amazing team working here, so kind, helpful, friendly and focused on service. Super clean, great views, quiet, just the right distance from town for short walk. Nice pool, super good food and choices in the restaurant - great service! For VALUE and everything there is no better choice anywhere! Many thanks and gratitude to all, Lien was extra kind and helpful, great guide as well, highly recommend.
Stayed 5 nights in Oct 2023

10/10 Excellent

Janice

Travelled with family, Travelled with group
Liked: Amenities
Lobby, dining room and guest rooms were are very neat and clean. Staff was very kind and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

NATALIA, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. It’s quiet and has beautiful views of the rice crops and also to the funicular of Fansipan. The rooms are beautiful and really comfy. The hotel is really close to the station which is the building with the clock there you can get the funicular that will take you to Sunworld Fansipan. Walking distance is like 11 minutes and like 13 to the town of Sapa. The only cons is that there is a construction in the block so if it’s raining you will get your shoes with mud, but not a big deal. In the town of Sapa the app grab does not work so you will have to get a taxi to go around, but it’s really easy and the lobby will help you call one. Also the staff in the reception help you coordinate with a taxi to take you to the villages for approximate 600 bahts and to go to the waterfalls and the surroundings is like 1,000 bahts. Highly recommended. The breakfast and lunch in the hotel is amazing is a la carta. Delicious! All the staff in the hotel is really helpful and nice. They are amazing Lien Chau, Tuan, and Hung :) really happy with them. Also if you plan to go back to the train station the staff will help you coordinate a private one if you like. Highly recommend the hotel. 😀
Stayed 1 night in Sep 2023

10/10 Excellent

rebecca

Stayed 2 nights in Jul 2023

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Beauty
We had a 2 night stay with friends after a 3 day trek staying in homes stays so this was pure luxury after. It was very quiet as it is away from the busyness off the city centre but was walkable to town. We were notified by email prior and there was also a letter in our room to advise us and apologise for any inconvenience due to the alterations the hotel was undergoing. All the staff from reception to the dining room were very attentive and polite. The rooms were spacious and well appointed. A lovely stay thank you.😊
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
This is a very nice hotel and the service was great. They even allowed me to use a room to shower after I had checked out but before I started my overnight return trip to Hanoi. The hotel is a bit outside of the main town but has a great view over the valley. I would definitely recommend it.
Stayed 1 night in Apr 2023

10/10 Excellent

Eduardo

Stayed 8 nights in Apr 2023

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t live up to the hype of a 9.7
A little strange. Not the cheapest hotel but had to pay for coffee at breakfast. There was no cups for any tea or coffee and they had no English speaking TV channels. To walk to the hotel you have to walk through undulating construction roads up a hill. Not quite as central as I expected but walkable. Just don’t expect to drag a suitcase over it. I will say the room was clean and the staff were super friendly.
Stayed 3 nights in Apr 2023
Response from Aliana Management Team on 19 Apr,2023
Dear Mrs. Kelly,Many thanks for your wonderful feedback regarding your experience at Aliana Boutique Sapa Hotel & Spa with us.It is our pleasure to hear that our friendly and helpful staff itself met your expectations. Also we are sorry if any inconvenience caused during your stay due to the bad road lead to hotel. We truly hope it could be fixed soon. We do offer free coffee in breakfast beside the pay coffee menu. We apologize if our staffs did not introduce thoroughly to you. Also in the room we do set up cups for tea and coffee (in side minibar cabinet drawer) and English channels for TV, but somehow it didn't work properly. We wish you had informed us earlier then we could assist you better. Please rest assured that your kind words will definitely be shared with the whole team and take note your feedback to continue on our path for excellence services.We sincerely hope we will have another opportunity to host you at our property in the future.Best regards,

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service
The Alina hotel was excellent couldn’t fault it. The staff were very friendly and helpful. It was about a ten minute walk into Sapa the road was a bit dug up but only a short distance. We had a great view of the mountains in front of the hotel. The restaurant food was 5 star. We got upgraded to a suite and balcony room. Highly recommend
Stayed 3 nights in Mar 2023
Response from Aliana Management Team on 5 Apr,2023
Dear Ms. Wendy,Many thanks for your wonderful feedback regarding your experience at Aliana Boutique Sapa Hotel & Spa with us.It is our pleasure to hear that our friendly and helpful staff itself met your expectations. Please rest assured that your kind words will definitely be shared with the whole team as it truly is a great source of motivation for Aliana to continue on our path for excellence. We sincerely hope we will have another opportunity to host you at our property in the future.

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish chic hotel with excellent service
This stylish and elegant hotel, which has some of, if not the, best unobstructed views across the valley, absolutely deserves 5 stars. Everything is spotless and the staff are extremely helpful, attentive and professional. Our room was large, light and airy, with plenty of electrical sockets and beautifully decorated. In the bathroom the pretty blue and white local ceramic accessories were a nice touch. The overall decor of the hotel is modern chic with a touch of traditional, such as the tribal woven fabrics used in some of the upholstery, and the circular hearth in the restaurant which must be wonderfully cosy in colder weather. There is some excellent photography, mainly of local tribal peoples, decorating the rooms and private areas. The pool was clean and looked welcoming when the sun was shining although we didn't have time to take a dip. Sadly when we visited the spa was out of action, hopefully they will be able to open it again as the higher season approaches. Breakfast was varied and generous, with eggs cooked to order. I would absolutely stay here again for longer. Highly recommended.
Stayed 1 night in Mar 2023
Response from Aliana Management Team on 19 Mar,2023
Dear Mrs. Helen,How wonderful to read such a kind review from you regarding your recent stay at Aliana Boutique Sapa Hotel & Spa.The Aliana Sapa team genuinely loves to deliver the best services for customers, and it is a pleasure to read that you were satisfied with our facilities and the way our staff taking care of you. We are also glad to hear that our special location, the food at Aliana restaurant met your expectations and that you enjoyed your stay with us. Thank you for sharing your thoughts with us, and we all look forwards to your return in the near future.

10/10 Excellent

Karen Jean, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was amazing!
Stayed 5 nights in Mar 2023
Response from Aliana Management Team on 19 Mar,2023
Dear Ms. Karen Jean,Many thanks for your wonderful feedback regarding your experience at Aliana Boutique Sapa Hotel & Spa with us.It is our pleasure to hear that our friendly and helpful staff itself met your expectations. Please rest assured that your kind words will definitely be shared with the whole team as it truly is a great source of motivation for Aliana to continue on our path for excellence. We sincerely hope we will have another opportunity to host you at our property in the future.

10/10 Excellent

Karen Jean, Durham

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Aliana Management Team on 9 Mar,2023
Dear Ms. Karen Jean,Many thanks for your overall great review for Aliana Boutique Sapa Hotel & Spa. We are glad that our modern rooms, great location and friendly staff were to your liking. Should you need more assistance, please feel free to ask our team.Best regards,

8/10 Good

mei loo

Travelled with family
Liked: Cleanliness, staff & service
Hotel was ok but the environment surrounding the hotel was bad.Road leading to the hotel seems as if there was a landslide that took place recently. It is impossible to walk to town.
Stayed 3 nights in Feb 2023
Response from Aliana Management Team on 9 Mar,2023
Dear Mei Loo,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. We also hope the road will be fixed soon for our guest convenience.We sincerely look forward to welcoming you back soon

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aliana Boutique Sapa Hotel and Spa is a hidden gem. We loved everything about this hotel. From the service to greet and meet customer. The staff and crew are super nice. They welcome you with an open arm and we feel like we are part of the family. We would recommend this little gem to our friends and family members whenever they have a chance to visit Sapa.
Stayed 3 nights in Jan 2023
Response from Aliana Management Team on 25 Feb,2023
Dear Ms. Jenny,Many thanks for your wonderful feedback regarding your experience at Aliana Boutique Sapa Hotel & Spa with us.It is our pleasure to hear that our friendly and helpful staff itself met your expectations. Please rest assured that your kind words will definitely be shared with the whole team as it truly is a great source of motivation for Aliana to continue on our path for excellence. We sincerely hope we will have another opportunity to host you at our property in the future.Best regards,

10/10 Excellent

Tina, Krefeld

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Everyone was so friendly, it always felt like coming back home instead of coming back to a hotel. The hotel itself is very clean and the rooms very spacious. I can only recommend staying at this hotel when staying in Sapa.
Response from Aliana Management Team on 8 Feb,2023
Dear Ms. Tina,Many thanks for your wonderful feedback regarding your experience at Aliana Boutique Sapa.It is our pleasure to hear that our friendly and helpful staff itself met your expectations. Please rest assured that your kind words will definitely be shared with the whole team as it truly is a great source of motivation for us to continue on our path for excellence. We sincerely hope we will have another opportunity to host you at our property in the future.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Service was great. Very quiet area. The room was warm and cozy. Around 5 minute walk to town center. I wish the restaurant was open all day and I wish the spa was operational.
Stayed 3 nights in Dec 2022
Response from Aliana Management Team on 8 Feb,2023
Dear Sir/Madam,Many thanks for your overall great review for Aliana Boutique Sapa Hotel and Spa. We are glad you found our hotel a good place to stay having the proximity to Sapa town and tourist attractions to your convenience. We look forward to welcoming you back on your future visit. Best regards,

10/10 Excellent

Edy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff
Response from Aliana Management Team on 9 Feb,2023
Dear Edy,Many thanks for your wonderful feedback regarding your experience at Aliana Boutique Sapa Hotel & Spa with us.It is our pleasure to hear that our friendly and helpful staff itself met your expectations. Please rest assured that your kind words will definitely be shared with the whole team as it truly is a great source of motivation for Aliana to continue on our path for excellence. We sincerely hope we will have another opportunity to host you at our property in the future.Best regards

10/10 Excellent

Cuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the service. Staffs are friendly and helpful.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Aira
We had a wonderful stay here in November of 2022.Everything was great including the breakfast.I strongly recommend getting a room with a mountain view so awesome!
Stayed 2 nights in Nov 2022

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and decor Attentive and helpful staff ( Hue Pham) and restaurant staff Don’t like the noisy and uneven surface caused by other hotel construction nearby

10/10 Excellent

Christina

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with great views over the valley. It's an extra few minutes walk away from the main town down a road that's mostly under construction at the moment, but it was a gorgeous room and staff were very helpful and friendly. The spa wasn't open due to it being quiet. Lovely restaurant staff.
Stayed 1 night in Oct 2022

10/10 Excellent

mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Aira Sapa. The staff are so friendly and willing to help. The property is far enough away from the hustle bustle but still a really quick walk into town. Breakfast was great and we also had a delicious dinner there too. The hotel has a laundry service which is so useful after trekking and the clothes came back smelling great (all folded neatly too). Highly recommend the hotel and Sapa to all :)
Stayed 3 nights in Oct 2022

10/10 Excellent

Steven, Birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! They really went out of their way to help us with tours and recommendations! Highly recommend!
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful and friendly. Late checkout because we had tour was no problem. Beautiful views and delicious breakfast. Got upgraded room. Wifi in room could be better.
Stayed 2 nights in Sep 2022

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at midnight and initially did not have an English speaking staff help us. The hotel rectified the situation very well the next day. The hotel itself is great all around. Highly recommend staying here
Stayed 2 nights in Aug 2022

8/10 Good

Seon, Cypress

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a pleasure to stay there kind staff, and we can get the family room, so our families stay in enough beds. I want to mention that the room was such a dark rock cliff view. I got some information on the last date of the free cancellation date if I know before I ask the change the room.
Stayed 2 nights in Jun 2022

8/10 Good

migyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with fantastic staff and great view. Couldn’t be better!
Stayed 1 night in Oct 2020

10/10 Excellent

Victoria, Saigon

Liked: Cleanliness, staff & service, property conditions & facilities
Even though the spa, bar and restaurant were closed due to Covid, the hotel was still spectacular. Gorgeous rooms, breathtaking views and the free upgrade was a wonderful surprise. The gym was a little neglected but still okay. Amazing staff. Loved it so much I booked the Aira in Hoi An for the latter part of my trip.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is just little to far from town. For some reason there was a disconnect for me with this hotel.
Stayed 3 nights in Mar 2020
Response from Hotel Management Team. on 17 Mar,2020
Dear Mr. Jim, Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Sapa, The fact that you choose Aira is an honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Best regards, Hotel Management Team.

10/10 Excellent

WendyK, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel which exceeded all expectations! Hotel is modern, really comfortable bed and sofa in room, plus great service from Front Desk Staff to all staff in the restaurant! Special shout out to Edward from Front Desk, who was really helpful in unravelling communting arrangements, in the middle of the night! Staff in the restaurant were attentive and always pre-empting our needs! Though not in the heart of the city, the 6-mins walk clearly justifies the great view everyday! I will definitely recommend this hotel who anyone who visits Sa Pa!
Stayed 5 nights in Mar 2020
Response from Hotel Management Team. on 16 Mar,2020
Dear Ms. Wendy, How wonderful to read such a kind review from you regarding your recent stay at Aira Boutique Sapa Hotel& Spa. The Aira Sapa team genuinely loves to deliver the best services for customers, and it is a pleasure to read that you were satisfied with our facilities and the way our staff taking care of you. We are also glad to hear that our special location, the food at Aira restaurant met your expectations and that you enjoyed your stay with us. Your positive comments will definitely be share with our staff and colleagues, especially Edward to serve as an encouragement for a job well done. We look forward to another opportunity to host you at our hotel when travels bring you back to Sapa. Best regards, Hotel Management Team.

10/10 Excellent

Vivian, Rotterdam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel, we had a lovely stay.The interior design is particularly tasteful.The staf is very friendly and helpful. They give good recommendations about what to do in Sapa. We really felt at home!
Stayed 2 nights in Mar 2020
Response from Hotel Management Team on 11 Mar,2020
Dear Vivian, How wonderful to read such a kind review from you regarding your recent stay at Aira Boutique Sapa Hotel& Spa. The Aira Sapa team genuinely loves to deliver the best services for customers, and it is a pleasure to read that you were satisfied with our facilities and the way our staff taking care of you. Thank you for sharing your thoughts with us, and we all look forwards to your return in the near future. Best regards, Hotel Management Team.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Hotel Management Team. on 1 Mar,2020
Dear Sir/Madam, I would like to thank you for your recent visit to Aira Boutique Sapa Hotel. It was truly a pleasure to serve you. I hope that the accommodations and service were to your liking, as complete satisfaction is our goal. If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Best regards, Hotel Management Team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived the staff were helpful and friendly. They explained all the hotel amenities and showed us to our beautiful room. This hotel is in a great location and has the best restaurant in Sapa. The chicken curry is the best. Very happy that we made the decision to book our stay with Aira Hotel. If you are looking for a hotel in Sapa don;t hesitate to stay here.
Stayed 2 nights in Feb 2020
Response from Hotel Management Team on 27 Feb,2020
Dear Sir/Madam, How wonderful to read such a kind review from you regarding your recent stay at Aira Boutique Sapa Hotel& Spa. The Aira Sapa team genuinely loves to deliver the best services for customers, and it is a pleasure to read that you were satisfied with our facilities and the way our staff taking care of you. We are also glad to hear that our special location, the food at Aira restaurant met your expectations and that you enjoyed your stay with us. Thank you for sharing your thoughts with us, and we all look forwards to your return in the near future. Best regards, Hotel Management Team

10/10 Excellent

alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with excellent service
the service at this hotel is very good. The staff go out of their way to help the guests. The rooms are nice. Afternoon tea is a nice plus.
Stayed 1 night in Jan 2020
Response from Hotel Management Team. on 14 Jan,2020
Dear Alexander, Thank you for taking the time to share your experience at Aira Boutique Sapa Hotel & Spa , I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. Also it is glad to hear you enjoy our afternoon tea. We strive to provide our customers with the highest quality all the time. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Hotel Management Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Hotel Management Team. on 14 Jan,2020
Dear Sir/Madam, I would like to thank you for your recent visit to Aira Boutique Sapa Hotel. It was truly a pleasure to serve you. I hope that the accommodations and service were to your liking, as complete satisfaction is our goal. If there is anything which you feel like we overlooked then please let us know. Looking forward to welcome you again soon. Best regards, Hotel Management Team.