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Reviews of Golden Town Hotel

3.5 out of 5
Golden Town Hotel
Duong N1, Sa Pa, Lao Cai

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 7 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jean

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stranded in the cold, dirty rooms. Don't go!
Wrong address pinned on Hotels.com. Though it says 24hr frontdesk service available, we arrived at the lobby at 4am, door was lock, the lights were off. We had to call the number pasted on the door, only to be answered by a sleepy man who can't speak English and we waited in the cold - 4 degrees Celsius - for 15 mins before they come and answer the door. Brought us to the room, the heater wasn't working - just awesome~ and the toilet was dirty, the shower head and shampoo bottles were all stained with dirt. Really bad.
Stayed 1 night in Dec 2022
Response from f on 12 Jan,2023
you wait 5 minutes for the check-in process which you said is 15 minutesWe do not recommend customers to come early in the morning, very noisyThe room you book ( cheap ) we have clearly stated that there is no air conditioner included, so don't complain.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Nguyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Le

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located in the enterance to Sapa, the area is under construction so it’s noisy since the early morning, the owner very nice and helpfull, speaks good english, and take care for your needs.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent base to discover Sapa
For the price, this hotel was an excellent base to explore Sapa. The whole hotel seemed new and in really good condition. The room was spacious even with three of us sharing. The hotel owner was brilliant. He was very friendly and was always on hand to help with anything from booking tours to arranging taxis. The hotel isn’t directly in the centre however a fifteen minute walk will get you to the centre where there’s a choice of restaurants. We used the hotel as a base for a few nights to explore Fansipan Mountain, Bac Ha Market and Cat Cat village before heading uo to Topas Ecolodge. Would definitely recommend.
Stayed 3 nights in Aug 2018
Response from GOLDEN TOWN on 11 Aug,2018
Thank you so much, we verry glad when u come and stay with us. Wish you all the best on your life and looking forward to welcoming you and friends in future! Owner CƯƠNG

2/10 Terrible

Stephan, San Diego, CA

Disliked: Staff & service, property conditions & facilities, room comfort
This hotel is very far from the center and all the good restaurants. It is located on o dirty road. Breakfast is very oily and really basic. I won’t recommend this hotel.
Stayed 2 nights in Jun 2018
Response from G on 11 Aug,2018
OK

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average
Staff were nice, room was comfortable, bed and bedding were above average. All in all a very good value for the money.

6/10 Okay

Gabor

Liked: Cleanliness, staff & service
Disliked: Room comfort
L'amabilité et la gentillesse des vietnamiens sont extraordinaires. Il faut aller faire un trek à Sapa avec des gens qui y vivent, vous ne le regretterez pas. Concernant l'hôtel, que dire, il fait cru, froid. Un supplément m'a été demandé pour avoir une chambre avec chauffage. Hotel.com ne le précise pas sur leur site. Juste une nuit, ça m'a suffit...
Stayed 2 nights in Dec 2022

8/10 Good

MYUNG GI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
대부분 좋았으나 안내데스크 아가씨가 지역 차량편을 잘 몰라서 사파에서 박하로 가는데 고생함 사파에서 박하는 08시와 10시에 바로가는 차편이 있슴 아가씨왈? 사파에서 라오까이까지는 버스로 가고 라오까이에서 박하는 택시로 가야 된다고함 방3개 사용
Stayed 1 night in Jan 2019

4/10 Poor

Henrik

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rats In the Wall . Heat in the room , but NOT on the rest of the hotel. Bad breakfast .
Stayed 1 night in Jan 2019
Response from bb on 18 Jan,2019
I don't understand everything I ask very well before you check out. We will upgrade the service better, but I think it's not too bad in the price you book score 2 that you show me is not worthy. while we also give you room that is very large and bigger than the room you booking . After you walk back, you can bathe at the hotel before you leave. We will not encourage you to come to our hotel again. never .

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Preis/Leistungsverhältnis
Das Hotel hat schöne, modern eingerichtete Zimmer. Die Eigentümmer sind nett und hilfsbereit. Da mein Bus nach Hanoi sehr spät fuhr habe ich um einen späteren Check out gebeten und dies wurde ohne zusätzliche Kosten ermöglicht :D
Stayed 3 nights in Dec 2018

10/10 Excellent

kang, korea

Liked: Staff & service, property conditions & facilities, room comfort
저렴한 가격에 조식까지 나와서 좋았어요. 춥지도 않고 편안하게 쉬다 왔어요. 다만 아쉬운건 첫날 온수가 나오다 말아서 찬물로 씻어야했어요. 재방문 의사 있어요~
Stayed 2 nights in Sep 2018

8/10 Good

HYUNCHUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮은호텔
젊은부부가사장인듯,친절하고룸상태도좋음,냉장고없음.조식은단품요리및커피.위치는사파시장및터미널근처.
Stayed 1 night in May 2018

6/10 Okay

Seeun

Liked: Cleanliness
호텔 문앞 도로 공사중
주변에 공사 하고 있어서 캐리어 가지고 도착했는데 다지기 힘들었습니다 그것 말곤.. 이가격에 사설 괜찮고 중심지와 떨어조았어 조용하고 좋았습니다

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安靜的好飯店
安靜且乾淨 CP值很高是安靜的好飯店 附近有砂壩市區 貓貓村 纜車等等著名景點 位於沙壩鬧區外圍 特別安靜 但是走到中心要ㄧ小段路
Stayed 2 nights in Mar 2018

10/10 Excellent

Alex , Montreal, Quebec Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel neuf!! :-D
Accueil très chaleureux et enthousiaste du proprio de l’hotel Qui parle bien l’anglais. On a aussi pu acheter notre billet de bus à partir de l’hôtel. Mille merci!! 😊 🙏
Stayed 1 night in Mar 2018

10/10 Excellent

jung a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
사파에서 묵었던 4일 동안 Golden town hotel 덕분에 매우 행복했습니다. 직원들은 매우 친절하고 객실과 로비도 매우 깨끗합니다. 편하게 동네를 돌아다니기에도 좋은 위치입니다. 강추합니다! 이 호텔에 더 묵기 위해서 사파에 한 번 더 가고 싶습니다. I recommend this hotel! I'm sure you will satisfy!
Stayed 4 nights in Jan 2018
Response from golden town sapa hotel on 9 Feb,2018
dear my friend we are thanks you verry much for comment to my hotel . hope to see you agian. mr cuong.