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Reviews of Sapa Panorama Hotel

3 out of 5
Sapa Panorama Hotel
10 Hoang Dieu Street, Sa Pa, Lao Cai

Reviews

8.0

Very good

Rating 10 - Excellent. 24 out of 63 reviews" "
Rating 8 - Good. 25 out of 63 reviews" "
Rating 6 - Okay. 7 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 3 out of 63 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, room comfort
Great Staff, Great Location!
While we were only staying one night, the staff not only allowed us to check in hours early, but also upgraded our room! Everyone was so kind and friendly, the room was great with a nice view overlooking the town and mountains.
Stayed 1 night in Jan 2024
Response from Mr. Hung on 19 Jan,2024
Thanks you so much

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all costs
I only stayed in the hotel for 1 hour. I was very surprised as this hotel has very good ratings. I was given a standard room with a city view although I booked a deluxe Mountain View panorama view. The room was incredibly dusty and dirty. When I flushed the toilet the floor filled with water. Finally, when unpacking I found 3 cockroaches climbing over my belongings. I left to check into Amazing Sapa Hotel. The staff was very efficient in refunding me.
Stayed 1 night in Sep 2022

8/10 Good

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was so friendly and spoke english, gave us really good recommendations. Rooms were good, one was very small compared to the other. It was very clean! Would recommend if only staying for 1-2 nights! The view would have been amazing if the weather was nice! Would totally recommend this hotel!
Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Really friendly staffs who can converse well in english.
Stayed 1 night in Dec 2019
Response from Qui Nguyen on 9 Jan,2020
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards,

8/10 Good

Hannah

Liked: Staff & service, room comfort
Very good stay for a couple of nights. We came back from trekking and needed a shower before getting back on the bus. The staff gave us fresh towels and we could shower in the hotel.
Stayed 1 night in Aug 2019
Response from Qui Nguyen - Sale Manager on 2 Sept,2019
Dear Hannah, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location and staff
The staff was really nice and held put stuff while we explored Sapa before and after check in. Everyone was very friendly and helpful. The hotel was in a great location and very quiet in the room.
Stayed 1 night in Jul 2019
Response from Qui Nguyen on 3 Aug,2019
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and location
Upon arrival staff were very helpful and got us checked in as soon as possible. The rooms were clean, and had all the amenities all organized and labelled. The location was pretty much in the centre of Sapa Village so getting around was easy. I would definitely book a again!
Stayed 1 night in May 2019
Response from Qui Nguyen - Sale Manager on 11 May,2019
Dear Don, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

8/10 Good

Jeryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have done better by having different foods for breakfast. Keep up to date with the correct room images of the hotel bedrooms. Great mountainous view for dining during the day.
Stayed 6 nights in Apr 2019
Response from Qui Nguyen on 27 Apr,2019
Dear Jeryl, Thank you so much for your kindly feedback, we would love to welcome you back to our hotel with much better breakfast in future, and update the rooms image correctly. best regards

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view
Location is good, near Sun Plaza and stone church. Our room had a good view.
Stayed 3 nights in Mar 2019
Response from Qui Nguyen - Sale Manager on 23 Mar,2019
Dear Felix, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

10/10 Excellent

Dolly, Toronto. ON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent!! The staff, breakfast and amenities were all wonderful. Would highly recommend. So convenient that there is a shower downstairs to use if you arrive early from Sapa or are leaving late to go to Sapa.
Stayed 2 nights in Feb 2019
Response from Qui Nguyen - Sale Manager on 20 Feb,2019
Dear Dolly, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come here
Great time
Stayed 2 nights in Dec 2018
Response from Sale Manager on 31 Dec,2018
Dear Alex, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Best regards, Qui Nguyen - Sale Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular views
Our stay at the Sapa Panorama Hotel was fantastic, great location, shop at the base and beside great value for buying trekking clothing and shoes. Staff were so lovely, friendly and couldn’t do enough for you. Massage was great after a day of trekking in the mountains. Breakfast was plentiful, with great variety, we also had lunch and dinner at the hotel - enjoying the views of the mountains. We loved Sapa and would recommend this hotel to others xx
Stayed 2 nights in Nov 2018
Response from Qui Nguyen - Sale Manager on 10 Nov,2018
Dear Margaret, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Best regards, Qui Nguyen - Sale Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018
Response from Qui Nguyen - Sale Manager on 7 Nov,2018
Dear Sir/Madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is awesome! The room was just fabulous and exactly as shown, beds were great, great air conditioning, nice cold fridge, good shower and beautiful views from the balcony. The food was fabulous too and the staff were amazing!! Wish we had stayed longer!! If you're going to Sapa stay here!!!
Stayed 1 night in Sep 2018
Response from Qui Nguyen - Sale Manager on 3 Oct,2018
Dear Tania, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

4/10 Poor

Jeannie

Do give it a miss if you can't climb up the stairs
The description on the Hotels website is incorrect. I have booked a superior with mountain view but ended up a room without view. According to the hotel receptionist, only deluxe room has mountain view. This website is misleading the customers with incorrect information. Do take note that you need to walk up a flight of stairs as no car / taxi is allowed to drive up to the lobby. It was very inconvenient for the old people with poor mobility.
Stayed 2 nights in Sep 2018
Response from Qui Nguyen - Sale Manager on 12 Sept,2018
Dear Jeannie , We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to city and good location. Good helpful service.
Stayed 1 night in Jul 2018
Response from Qui Nguyen - Sale Manager on 30 Aug,2018
Dear Ms/Mr, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel.

10/10 Excellent

Andrew, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in heart of the town
Very good staff and very accommodating. Our train from Hanoi arrived early, we weren’t able to check in straight away however they have showers available for use and storage facilities which is a great idea. The view from the balcony was amazing. Will stay again. Tip - book the shuttle bus from the train station to the hotel in advance.
Stayed 2 nights in Jul 2018
Response from Bestregarsd Qui Nguyen - Sale Manager on 7 Jul,2018
Dear Andrew Connelly, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location. Lovey staff
Response from Qui Nguyen - Sale Manager on 25 Apr,2018
Dear Chris, Warmest welcome from Sapa Panoramahotel, we are so pleased to know that you enjoyed your staying with us, we are looking forward to welcome you back at Panorama hotel. Besregards

8/10 Good

Nasim, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean enough and close to all the tour start points. The staff were nice and friendly and the food was good. It was a good hotel for the money that you pay. The only downfall was that you have to take your suitcase up some stairs when you get there since the hotel is in an alley that goes up a small hill though stairs.
Stayed 3 nights in Apr 2018
Response from Qui Nguyen - Sale Manager on 22 Apr,2018
Dear Nasim, Regarding your stay at Sapa Panorama hotel, we are really pleased to know that you enjoyed your staying with us, thank you very much and we are looking forward to welcome you back soon again. Best regards

10/10 Excellent

Norm, Ithaca, New York, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly pleasant and helpful staff!
Amazing place. Great rooms-really pleasant and clean and roomy. Views of the mountains fabulous. Nice amenities in room-food and drink. Perfect location-out of fthe hustle but close to Minority Market and good food/coffee spots. Biggest plus-the staff are amazing. Pleasant. Helpful. Engaging. Highly rated and would stay again if we return to Sapa.
Stayed 2 nights in Feb 2018
Response from Qui Nguyen on 12 Apr,2018
Dear Mr/Mrs, Thank you for taking the time to share your feedback. It's a pleasure to read that you enjoyed your stay with us and it was a pleasure to host you. we hope to welcome you back to Sapa Panorama hotel in the future Qui Nguyen Sale Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
We booked the Deluxe Balcony Room which states on hotels.com that it has a mountain view. When we reached, the staff insisted that we did not book one with mountain view. We liase with hotels.com thereafter and noted that the hotel has mistakenly written the wrong description on their website. As they are at full capacity, they were unable to provide for any change of room and no further service recovery was provided. We booked a private car who will fetch us to and fro Fansipan cable car. We told the driver to be there at 6pm but we waited for 10 mins and no one came to fetch us. Overall, a very disappointing experience with the hotel.
Stayed 1 night in Dec 2017

10/10 Excellent

marl, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've stayed at in ages
They were so accommodating, arrived at 4am and the guy let me have a shower & a bed until I could check in. The breakfast was really good and the staff spoke good English ! The rooms were good too, comfy bed, great shower with hot water, clean and spacious. Also very quiet room with no street noise ! I have nothing at all to complain about for once. HIGHLY recommend this hotel !!!
Stayed 1 night in Nov 2017

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel with a Fantastic view
Staff were very friendly and accommodating. All conversant in English. View from the balcony was fantastic and that's primarily the reason why I chose this hotel. We spent alot of our time sitting in the balcony in the morning and at night when we are back. There are not much toiletries provided. Only shampoo, soap and a bath towel each. Thankfully we had our own toiletries or you can easily buy whatever you need in the supermarkets nearby. An easy way to go down to the main road is to take the lift down to the 1st floor and walk down the stairs and you are smack where all the shops and restaurants are. Breakfast is simple and they try to change 1 -2 items so it's not the same. We only had breakfast once there but I suppose for the price we are paying, we shouldn't be expecting too much. The only thing that I think they really need to improve on is the intermittent hot and cold water in the shower. It turns cold for a long while and it makes showering very unpleasant, I couldn't get myself to wash my hair there. So what we did to overcome this problem when we had to wash our hair (thank goodness we decided to wash only twice in our 3 days there) was to book ourselves for spa packages in other hotels so we could shower and wash our hair.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
We stayed there for 3 nights. Apart from the damp that caused by the humidity this place is amazing. The staff are always happy to help you, great breakfast buffet, and the rooms are really nice. Bathroom was so cool and cozy. I would highly recommend this hotel!
Stayed 2 nights in Jun 2017

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Sapa Trip
Lovely hotel - we had Deluxe Balcony Room. Great location, excellent staff.

10/10 Excellent

RAYMOND AND MAY, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXTREMELY BEAUTIFUL MOUNTAIN VIEW
BREAKFAST IS BASIC BUT GOOD WITH VERY GOOD COFFEE. MY WIFE AND I WERE WARMLY RECEIVED AT THE HOTEL, I TOLD THEM I PAID 250k VDN FOR OUR RIDE FROM LAO CAI TRAIN STATION WHICH SHOULD BE 100K VDN FOR TWO PERSONS. THEY OFFER TO GIVE US A RIDE FOR FREE....TO LAO CAI TRAIN STATION FOR FREE. THIS IS EXCELLENT SERVICE!! THANKS TO FLOOR MANAGER WHICH SADLY I FORGET TO ASK HIS NAME. EVERY STAFFS ARE ALSO VERY FRIENDLY AND WARM WHICH MAKES ME FEEL VERY AT HOME AND SAFE, YOU FEEL MORE LIKE FRIENDS AND NOT CUSTOMER. SO YOU SHOULD STAY IN THIS HOTEL TO EXPERIENCE YOUSELF THEIR WARM HOSPITALITY. MY WIFE AND I ENJOYED THE VIEW VERY MUCH. WE DID A DAY TREKKING TO TA VAN VILLAGE WITH OUR GUIDE MAY, SHE IS A ETHENIC MINORITY WITH EXCELLENT ENGLISH SKILL. SHE IS A VERY VERY GOOD GUIDE, SHE ALLOWS US TO EXPERIENCE THE REAL LIFE OF ETHENIC GROUPS IN THE MOUNTAIN VALLEY AND THE VIEW IS EXTREMELY BEAUTIFUL. WE COULD NOT HAVE ENOUGH OF SAPA AND ALREADY WANT TO COME BACK FOR THE VIEWS, EXPERIENCES AND WARM AND REAL PEOPLE OF SAPA. HOTEL IS NEAR THE TOWN AND YOU CAN ENJOY SOME FOOD IN THE RESTAURANTS NEARBY, DON'T FORGET TO TRY GRILLED PORK.

10/10 Excellent

Mitch , South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well set up for those hiking near SAPA
Really nice hotel. Staff helpful and the set up to hold luggage while hiking even after your stay and then provide showering and clean up facilities on return even if departing that evening was awesome. They will hire you and private day room if they have availability but often fully booked on weekends so not always possible. Family friendly and they can organise local guides for hiking and home stays for you also (always good to book in advance during peak seasons.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was cold and foggy most of the time. Would recommend visiting in warmer months. Still really enjoyed out time in Sapa.

4/10 Poor

Verified traveller

Liked: Staff & service
Stay for the view
You need to book the rooms on floor 6 or 7 for this hotel to be worthwhile, because the view is the main attraction. The breakfast is below average. The staff were nice and let us check in early, much appreciated. The main issue is the management - they have an area in the lobby for you to leave your luggage overnight while trekking. It's unlocked and the staff leave it unattended. There is a room on level 1 that is supposed to be "safe storage", but we also saw that unlocked and unattended. Worst is that they let a group of kids (that seem to belong to the owner) run completely out of control in the lobby and staircase area, yelling and screaming like lunatics. Not the serene mountain experience you'd hope for. The reception staff just stands there, clearly afraid to ask the kids to behave. They also let guests smoke inside. Gross

6/10 Okay

Cristy

Disliked: Property conditions & facilities

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Clint, London, ON Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Hotel in Sapa
This is a poor and rural area, so perhaps I was expecting too much. But we had problems with hot water, lack of towels, no toiletries, and so on. It was cheap, but you don't get much other than a nice view.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Erika, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Sapa Panorama is a nice hotel, especially if you are on the 5th floor or higher in one of the view rooms. This is one of the nicest hotels in Sapa. The good: hotel has beautiful views, rooms are nice breakfast is wonderful, location is central to everything Sapa has to offer The bad: hotel staff is not overly accommodating The ugly; none

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great service, amazing views.
This was a good hotel in a convenient location in what is a very small town. The rooms were well looked after, with small balconies, and some amazing views. The hotel staff were very friendly, incredibly helpful, and always willing to accommodate requests.

6/10 Okay

Verified traveller

Worth paying more for a room with a view!
We stayed here as a group whilst taking part in the Vietnam Mountain Marathon. Great location in the centre of town, stunning views from the more expensive rooms (totally worth it), and really friendly & helpful staff on reception. Wouldn't hesitate to stay there again. They can also arrange cheap transfers back across the valley for the train to Hanoi if you need (US$3 only)

8/10 Good

Han, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break in the mountains.
We had a lovely time here, the food was good and the staff extremely helpful and organisms treks for us or even a tour of our own. Beautiful town..not much to do other than trek but if that's what your after then this is ur place. Amazing view form restaurant....ask for a room of floor 6 or 7 for a view of the town and mountains.

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon choix !
L'hotel est en bon état, très fonctionnel, et très bien situé. Très belle vue depuis les étages supérieurs. Personnel extrêmement serviable, qui se démène pour que votre séjour soit agréable. Nous y reviendrons sans aucune hésitation !
Stayed 1 night in Jul 2020
Response from Sale Manager on 8 Aug,2020
Merci beaucoup !

6/10 Okay

HOSU

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from Sapa Panorama hotel on 20 Dec,2019
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards,

6/10 Okay

SapaPanorama, Waghäusel

Travelled with family
Nähe zum Zentrum ist okay,Rest .... zum Übernachten reicht es.Restaurant und Lobby waren kalt,Frühstück einfallslos,wie vom Band halt,Bedienungen nicht auf Trap,keine Liebe zum Beruf erkennbar,Rezeption okay,hilfsbereit und freundlich.Ausblick entspricht nicht der Realität war enttäuschend.
Stayed 4 nights in Nov 2019
Response from Sale Manager on 20 Dec,2019
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

8/10 Good

병욱

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Qui Nguyen - Sale Manager on 29 Aug,2019
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
町の中心にある良いホテル
７階のパノラマビューの部屋にとまりました。部屋からは、街の中心地の広場、教会、登山列車の乗り場になっているホテルが綺麗に見えます。昼間も夜も素敵な景色が見れますが、山の天気は変わりやすく、霧が出れば何も見えなくもなります。部屋の設備には、とても良いと思いますが、タオルがバスタオルしかなく、しかも使い古されていてとても汚かった。 タオルさえなければ最高のホテルだと言えます。 また、現在道を修理しているので、車でホテルロビーまで乗りるけることは出来ません。
Stayed 2 nights in Apr 2019
Response from Qui Nguyen on 24 Jun,2019
DearSir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Qui Nguyen - Sale Manager on 23 Apr,2019
Dear Sir/madam, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards,

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great personel
The hotel is located at the very top of Sapa town, which gives you the film view og the city and valley. The personel is very friendly and the room was really comfortable. The only downside to the hotel was that the walls wasn’t soundproof.
Stayed 2 nights in Feb 2019
Response from Qui Nguyen - Sale Manager on 20 Feb,2019
Dear Nick Madvig-Schnor, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again!
The staff was very service minded and wanted to give us the best experience during our stay. We booked tours and our journey back to Hanoi through the hotel! The view from the hotel balcony was amazing with the surrounding mountains.
Stayed 2 nights in Oct 2018
Response from Qui Nguyen - Sale Manager on 14 Nov,2018
Dear Matias, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Best regards, Qui Nguyen - Sale Manager

10/10 Excellent

IKEDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
眺望、立地の良いホテル
立地、眺望共に良いホテル。 部屋から教会周辺が見渡せる。 食事とマッサージも利用したが安価で良いサービスを受けられた。
Stayed 1 night in Oct 2018
Response from Qui Nguyen - Sale Manager on 9 Oct,2018
Dear IKEDA, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

10/10 Excellent

Franken, Zetten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prima hotel
Prima hotel met erg vriendelijk personeel en geweldig goed ontbijt, doen zou ik zeggen!!!
Stayed 1 night in Oct 2018
Response from Qui Nguyen - Sale Manager on 3 Oct,2018
Dear Franken, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel. Bestregards, Qui Nguyen - Sale Manager

8/10 Good

Pascal

Bel hôtel a Sa Pa
Bel hôtel avec des chambres très spacieuses et salle de bain fonctionnelle. L’etabl Est bien situé près de la place centrale de Sapa
Stayed 1 night in Aug 2018
Response from Qui Nguyen - Sale Manager on 25 Aug,2018
Dear Pascal, We are so pleased to know that you enjoyed your staying with us, thank you so much for your kindly feedback, we are looking forward to welcome you back at Sapa Panorama hotel.

10/10 Excellent

guggig, Phuket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view and comfortable room
Good food , good view and nice room but It's noisy with motorbike .
Stayed 1 night in Jun 2018
Response from Qui Nguyen - Sale Manager on 22 Jun,2018
Dear Mr/Ms GUGGIG, Warmest welcome from Sapa Panoramahotel, we are so pleased to know that you enjoyed your staying with us, we are looking forward to welcome you back at Panorama hotel. Besregards

4/10 Poor

nan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ทำเลดี ไม่ไกลจากท่ารถ, บริการต่ำกว่ามาตรฐาน
ผมจองที่พัก ผ่านระบบ 2 คืน เป็นห้อง Family 4 คน (ระบุตอนจอง ผู้ใหญ่ 3 (เด็กโต) เด็ก 1 -ระบบการจอง expedia ไม่ดีเลย (อันนี้โทษระบบ expedia เทียบกับ เจ้าอื่น อีก 2 เจ้าที่เคลียร์ ในรายละเอียด) เป็นข้ออ้างให้โรงแรม ไม่ยอมเปลี่ยนห้องให้ ผมจองโดยเลือกว่า วิวภูเขา แต่ได้ห้องพักจริง โดนตึกบังมิดเลย ขอเปลี่ยนกับ พนักงาน เขาอ้างว่าไม่ระบุห้องมาให้ ไม่มีสิทธิเปลี่ยน และไม่มีห้องอื่นๆว่างแล้ว ทั้งที่เช็คกับระบบ expedia โชว์เขาว่ายังว่างอยู่ -โรงแรม ให้เตียง ใหญ่ 1 เตียง นอนเบียดกันได้ 3 คน (พร้อมผ่้านวม) แต่ปัญหา เตียงเดี่ยว 1 เตียว แต่ ผ้าห่มแบบ บางๆ ธรรมดา กันหนาวไม่ได้เลย - มือจับประตูห้องน้ำพัง แจ้งซ่อม แต่ แค่ใช้งานแก้ขัดไปก่อน - ห้องน้ำ น้ำขัง อาบน้ำแล้วเจิงนองเต็มพื้น *อาหารที่ไม่ใช่ Breakfast ถือว่าอร่อย
Stayed 2 nights in Dec 2017