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"Great location and friendly staff "

"Very nice place, well kept, super friendly staff. Good value "

"This hotel is one of the best if not, the best that we've stayed in when vacationing in KK. Except for the water problems that KK is experiencing currently, it didn't stop the hotel from giving the best services."

"Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money"

"This was a was a great place to end our 1 month vacation in Sabah Malaysia. Next visit to KK we will just skip everything else and stay here. Awesome place. "

"Fantastic dinner and breakfast, beautiful property, super clean "

"First impression was this holiday inn was a a little sterile . However is exactly what was needed after a day visiting the mari mati cultural center and the cultural museum! Clean basic very modern and comfortable. The staff at the desk and the restaurant went out of their way to help make a productive and pleasant visit."

"A good experience "

"The Shangri-La was a beautiful well kept resort which was so family friendly. Their attentiveness to those with families was extraordinary. It made our stay so comfortable and pleasant. We would definitely recommend the Shangri-La to our family and friends. "