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Reviews of Hôtel Le Relais Saint Jacques

3 out of 5
Hôtel Le Relais Saint Jacques
13 avenue de Verdun, Saint-Jean-de-Luz, Pyrenees-Atlantiques

Reviews

9.2

Wonderful

Rating 10 - Excellent. 150 out of 247 reviews" "
Rating 8 - Good. 78 out of 247 reviews" "
Rating 6 - Okay. 16 out of 247 reviews" "
Rating 4 - Poor. 2 out of 247 reviews" "
Rating 2 - Terrible. 1 out of 247 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little 3 star opposite the Gare Very good breakfast and clean rooms Some nice small touches too like bon bons in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Ellaine

Liked: Cleanliness, property conditions & facilities
The lady who checked us in was very pleasant and helpful. The hotel was in a great location to access the downtown area for shopping, restaurants and beach. It was also very convenient for the train station where we arrived and bus stop we used to leave from. The room was clean and comfortable. We were happy to have a/c, the juliet balcony and a fridge!
Stayed 2 nights in Oct 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel was very easy to find being opposite the train station and the old town and the beach were easily accessible. The bed was very comfortable and it was helpful to have a fridge and tea and coffee making facilities.
Stayed 2 nights in Jul 2023

8/10 Good

ROBERT, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2023

8/10 Good

Heather

Stayed 1 night in Sep 2022

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
National
Stayed 2 nights in May 2022

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, difficult parking
Stayed here one night, everything was clean and in working order. The hotel is on a busy street but the windows are well insulated so the noise wasn't a problem. The bed was very comfortable, the mattress was soft and they gave lots of pillows. Parking wasnt easy to find and it's paid, if you have heavy luggage you might have to carry it a bit.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Just a great place to stay. Professional and good natured team. Tidy room. Super bathroom. Fantastic aquarium in breakfast room
Stayed 1 night in Dec 2019

10/10 Excellent

CHRISTIAN P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Jacqueline

Liked: Cleanliness
Disappointing. Too chaotic and cramped!
The hotel is difficult to find as it is right on a roundabout. There is limited tight parking. Check in was efficient. The room was small, tired and a small bed. Limited tea/coffee facilities. I requested more milk capsules and was told they would be brought to the room. They never arrived and then reception had closed. Check out was a fiasco. Had to wait and the receptionist was in a blind panic. She took my payment and then insisted it hadn’t gone through. She took it again and yes, she charged me twice. To their credit they contacted me two days later and apologised.
Stayed 1 night in Sep 2019

8/10 Good

JEREMY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relais St Jacques
Great location opposite the train station. Friendly staff. Room clean and comfortable.
Stayed 5 nights in Sep 2019

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 1 night in Sep 2019

6/10 Okay

Paul, Ossining, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
lovely main floor - bar and restaurant. Our room was very small but functional. Parking is a real challenge\
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only hiccup was that despite having explicitly reserved two twins, we got a single larger bed. Staff was helpful in making a dinner reservation, advising how to get to parking.
Stayed 1 night in Aug 2019

10/10 Excellent

Sergio, Kyiv, Ukraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff/hosts, clean and comfortable property. Conveniently located near all the action but a little away to be quiet. Perfect sound insulation. 5*
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel has Good location to everything and clean. We came early and they hold our bags.
Stayed 2 nights in Jul 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased with Hotel Relais St. Jacques
Convenient location across the street from the train station, where there is free parking. A 10 minute walk to the beach and less to restaurants in the old town. The traffic circle in front was a little crazy since we arrived at a busy time (6pm) but was much less so at other times. There is a space in front that is supposed to be for unloading luggage, but there always seemed to be a car parked there. We stayed in a room facing the courtyard which was very quiet. Room and bathroom were small but well put together.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean, good location for the town and train station.
Stayed 1 night in Jun 2019

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, small room.
Saint Jean de Luz is beautiful. The hotel was very well situated close to the city centre and just in front of the train station. The staff were very friendly but we found the breakfast quite expensive. The rooms were clean and quiet, and the bed was very comfortable, but the room and the bathroom were very small overall. There was no much space to move. Nice of them to give a free bottle of water in the room.
Stayed 2 nights in Jun 2019

10/10 Excellent

sudhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat Centrally Located Hotel
Excellent location just 3 minutes walk from the train station. Located centrally, within easy walking distance from most important spots in old city. Clean facilities. Friendly staff. Room was well appointed and functional but nothing fancy. Breakfast for 11 Euros was ample, with good spread & eggs made to order. Excellent value.
Stayed 2 nights in May 2019

10/10 Excellent

PORTIA SHEVON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fabulous little hotel to the train station The Lady who check me in was very kind From check it to check out Everything was fantastic.
Stayed 1 night in Jan 2019

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Relais St Jacques is a Neat and Tidy small hotel, only a few minutes walk to the old town and seafront of St Jean de Liz. An excellent location for our 2 night short stay. Parking is an issue throughout this busy town, but a previous review gave good advice about some free spaces right outside the hotel. They are right on the roundabout outside the hotel. We were lucky to get one when we arrived, but there are also car parks very close, although they mostly charge. Although the hotel is on a roundabout we were never bothered by noise. We were on the first floor overlooking the roundabout, and railway station, and the double glazing doors to the balcony impressively muted any traffic. We had a fantastic nights sleep in one of the most comfortable beds I have ever come across. The welcome at the hotel was friendly, and everything in good order. We didn't take breakfast so I can't comment on that. This little hotel was really good value and left us with money in our pockets to enjoy some of the many excellent restaurants.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick feedback
Pleasant, clean, friendly and helpful staff. Good quality and generous breakfast.
Stayed 1 night in Sep 2018

8/10 Good

Olive

Liked: Cleanliness, staff & service
Close to the train station but no noise; close to the center and the beach.
Stayed 3 nights in Aug 2018

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great location.
Our room was clean and nice. The bathroom was spacious. I found the staff especially friendly and helpful. They speak English.
Stayed 2 nights in Jul 2018

6/10 Okay

Helen, London

Liked: Cleanliness
Good location
Easy walk to the beach, port and nightlife. Room was small but fine. Only gripe was front desk security. We left our bags in reception while we collected the car and on return reception was empty - anyone could walk in and take them. I collected a package from behind the desk and saw a handbag sitting there too. No-one saw me take our bags. They really need a store room.
Stayed 2 nights in Jun 2018

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Louise, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel opposite station
A very nice hotel, very close to the centre of town and opposite the train station..A good breakfast and very clean room and bathroom.
Stayed 1 night in May 2018

10/10 Excellent

Maikel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for a one-night stay. Very cozy and clean room. Very helpful and nice staff. Very well located.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Stéphanie- Direction on 20 Feb,2018
Merci pour cette jolie note

10/10 Excellent

John, Austin TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent location. Quiet. Walking distance for market, restaurants and beach. Great breakfast options.
Stayed 6 nights in Nov 2017
Response from . on 14 Nov,2017
Good morning, Thank you for your comment.We are happy that your stay at our hotel went well. Cordially The reception

10/10 Excellent

Eileen, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient position, comfortable and clean
This small family run hotel is near the railway station and bus terminal and it therefore very well situated for getting around visiting other places. It is also within easy walking distance of the market which is fascinating, the shops and the beach. There are plenty of restaurants nearby. Breakfast was very good with the usual Continental style breads and pastries and plenty of hot coffee. You could also have cooked eggs if you wanted them. The rooms are small but very clean and the bathrooms have everything you need in the way of toiletries.
Stayed 6 nights in Sep 2017
Response from . on 14 Nov,2017
Hello, We are happy that your stay has gone well in our establishment.Thank you for your comment. Cordially The reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from Julie on 5 Aug,2017
Thank you very much. Stéphanie- Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a great location....you can walk anywhere. Breakfast good. Rooms slightly dated and medium size.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Julie on 30 Jan,2016
merci

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
This is a very pleasant small boutique hotel. Staffs were very nice. One of them gave us a good recommendation on a restaurant. It is located just in front of the train station and also the bus terminal (Halte Routiere), very convenient. We took a bus from Bayonne to Sant Jean de Luz, and there are four bus stops in S.J de Luz. You should get off at the last stop Saint Jean de Luz Halte Routiere. The only thing was that the shower door had some structural problem, and you have to be careful when you take a shower. Otherwise, the whole bathroom floor will be totally wet. Higher grade rooms have windows facing the ocean and seem really nice, though we are happy with our room except for the shower issue.
Response from ann on 5 Jun,2016
Thank you very much for your nice review, I am really sorry for the shower, you should have talk to us to change your room.

10/10 Excellent

Monica M, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, outstanding service, friendly
Everything was excellent! Our room had everything we need, including a comfortable extra bed for our son (10 years old). Super clean. Everyone from the charming owner to the staff were very helpful and kind. Breakfast was delicious. The hotel is well located. It is just across the street from the train station, and few blocks away from the beach. We had a great stay!
Response from Julie on 30 Jan,2016
Thank you very much for your nice review

8/10 Good

Jean-Loup

Liked: Cleanliness, staff & service, property conditions & facilities
Propre, agréable et proche du centre. Personnel gentil
Stayed 1 night in May 2024

10/10 Excellent

Kohei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cozy, very clean and full of hospitality. satisfied of everything prepared in the room and I cannot imagine of anything to be added.
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Midden in centrum, tegenover station. Uitstekende en schone kamer en behulpzaam personeel. Heerlijke snoepjes enneen flesje water.
Stayed 1 night in Apr 2024

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Court séjour à St Jean de Luz
Hotel calme, moderne et propre très bien placé. Avec un petit-déjeuner copieux et riche pour 11,5€ !
Stayed 2 nights in Feb 2024

10/10 Excellent

luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo muy bien. Por poner un pero, la cama de matrimonio quizá un poco estrecha. Muy cerca del centro pero en zona tranquila.
Stayed 1 night in Feb 2024

10/10 Excellent

brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aucun reproche. Nous aimons cet hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hôtel très bien situé et très calme.tres bon accueil et personnel au petit soin.petit déjeuner copieux.on le recommandé.vous ne serai pas déçu
Stayed 2 nights in Jan 2024

8/10 Good

gérard

Liked: Staff & service, property conditions & facilities, room comfort
défaut d étanchéité de la porte de douche et traces importantes sur les parois de la cabine … Sinon , confort et accueil très agréables … excellent séjour dans l ensemble …
Stayed 1 night in Jan 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024