All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great location! Bed was too hard for we Americans! Wonderful staff!
Steven
Stayed 6 nights in Oct 2022
Response from TOYOKO-INN Saitama Shin-toshin on 9 Oct,2022
Thank you for staying this time. Thanks again for the review. We will continue to strive to improve our services in the future, so please use it when you come nearby.
The staff is very friendly, the breakfast tastes great, the bed is a little hard but it's comfortable, the television is good and easy to use.
Night is a little cold in winter if you don't use the air conditioner but it's not a big deal
I love this place. Because the hotel only 5 mins walk to Saitama 新都心 station. The breakfast is local style Japanese good. I will stay there again if i come to Saitama
No English speaker at the facility
They ask me for my passport to let me check in
At the moment I don’t have my passport with me and lady on the front desk didn’t want to let me check in.
I pretty much needed to beg her to give me the room.
I ask her to make the refund if she was not gonna let me stay in the hotel and she said no. Because according to the Expedia rules was no cancelations.
So when I ask her where it said in my Expedia booking where it says that I needed to provide my passport to check in she said “ I don’t know about Expedia rules.
I give her my driver license and my credit card as collateral and even like that she didn’t want to let me check in
Very frustrating specially being in an emergency situation .,
It's a business/ budget hotel, so can't expect a lot. But, room still smelled of smoke despite being non-smoking. Location is decent as it is next to the mall, but it's still a short tax ride away from JLR station. Breakfast is very average.