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Axkan Arte Hotel San Cristobal

3.0 star property
Travelers relax in verdant gardens while enjoying regional cuisine at this San Cristobal retreat, where spa treatments provide a perfect antidote to travel fatigue

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Axkan Arte Hotel San Cristobal captures Santa Lucía's charm with a welcoming atmosphere for families and relaxation seekers. The Leka restaurant serves local specialties with garden views. Guests can book massages or browse the hotel's gift shop and library collection.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service
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Policies

Check-in

Check-in start time: 1 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 487 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Axkan Arte Hotel San Cristobal pet-friendly?

No, pets are not allowed at this property.

How much is parking at Axkan Arte Hotel San Cristobal?

Self-parking is free at this property.

What time is check-in at Axkan Arte Hotel San Cristobal?

Check-in start time: 1 PM; check-in end time: midnight.

What time is check-out at Axkan Arte Hotel San Cristobal?

Checkout is at noon.

Where is Axkan Arte Hotel San Cristobal located?

This family-friendly San Cristóbal de las Casas hotel is located in the historical district, within a 5-minute walk of Arches of Carmen and Santo Domingo Handicraft Market. Museo de San Cristóbal and Amber Museum of Chiapas are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.6

Cleanliness

8.4

Location

7.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 52 out of 165 reviews
Rating 8 - Good. 69 out of 165 reviews
Rating 6 - Okay. 26 out of 165 reviews
Rating 4 - Poor. 12 out of 165 reviews
Rating 2 - Terrible. 6 out of 165 reviews

Reviews

Verified

4/10 Poor

RAFAEL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Publicidad engañosa

El hotel no cuenta ni con estacionamiento, ni mucho menos con aire acondicionado, por lo que se menciona en los servicios que ofrece no son ciertos, las camas son un poco incómodas y el wifi es pésimo, mencionó esto porque la red de telefonía era inestable
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

VICTOR

Liked: Cleanliness
Disliked: Staff & service, room comfort

Inesperado, cómodo y algo decepcionante.

Acorde a estar libre de ruido es excelente, la limpieza también. Hubieron detalles como el internet, que no llega en todas habitaciones, la regadera no tuvo presión, pero siempre hubo agua calientita. El único detalle es que no respeto los 4 días contratados, nos mandaron a otro hotel la última noche. La ubicación es estupenda y hay vigilancia todo el tiempo.
Stayed 4 nights in Apr 2023
Verified

8/10 Good

Miguel

Liked: Cleanliness, property conditions & facilities
Calentador estaba cerca de mi habitación la 160, gotea se siente olor caracteriztico
Verified

10/10 Excellent

Mayron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Clean and comfortable!
Stayed 3 nights in May 2022
Verified

4/10 Poor

Jesús Alejandro

Liked: Staff & service, property conditions & facilities, room comfort

Buen hotel, excelente servicio pero con deficienci

El personal muy amable y siempre dispuesto a ayudar, sin embargo los controles para la TV y para el cable no servían, los cambie y los otros no tenían baterías, después el baño no tenía jabón ni shampoo, todo lo demás muy bien, tiene muy buena ubicación.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio y muy bueno
Stayed 1 night in Sep 2020
Verified

4/10 Poor

jorgesanlucar

Disliked: Staff & service, amenities
el internet no llega a las habitaciones del 3er. piso, el estacionamiento no da servicio despues de las 9pm....
Stayed 1 night in May 2019
Verified

6/10 Okay

Hernandez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lo que nos gusto fue su servicio de.personal y ubicación, lo que nos agrado fue falta de wifi y agua caliente
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Raúl

Liked: Staff & service, property conditions & facilities, room comfort

Bueno

Todo bien nomás el horario del desayuno empieza hasta las 7:30 y si vas a un tour ya no alcanzas a desayunar por lo menos debería estar a las 7
Stayed 4 nights in Mar 2019
Verified

6/10 Okay

maribel

Económico y ahí céntrico

Me gusto la atención de la chica del restaurante. Muy amable
Stayed 1 night in Oct 2018
Verified

4/10 Poor

Lilia

Disliked: Staff & service, property conditions & facilities

Hotel cercano al centro

Amanecimos sin agua, hubo que llamar 2 veces para que prendieran la bomba del agua. Solo tenían 2 cajones de estacionamiento para los clientes y estaban ocupados por vehículos del dueño y del empleado
Stayed 1 night in Jul 2018
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

夜中の音がうるさい

とにかく周りの部屋の音がうるさい 風呂で歌を歌う声やら早朝又は夜中のバスに乗るためか、ドアの音、廊下を引きずるスーツケースの音など、安眠出来なかった
Verified

6/10 Okay

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel céntrico,
Stayed 2 nights in Mar 2018
Verified

8/10 Good

Catalina

Liked: Cleanliness, property conditions & facilities

Bien si solo quieren dormir

Muy buena ubicación, a una cuadra del Mercado de artesanías, check in rápido, cama cómoda, sin embargo la iluminación de la habitación es pobre, el cable con fallas en la TV, aunque no lo use mucho el tiempo que lo utilice con muchas fallas en los canales, la recepción del wifi pésima, no llegaba hasta mi habitación y lo que llegaba decía que la contraseña era incorrecta, fui en dos ocasiones a reportarlo y solo me volvieron a dar el papelito con la contraseña. Es un buen lugar solo para pasar la noche.
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel ideal por su ubicación para conocer el puebl

Nos dejó una grata impresión ya que desde que llegamos la persona de recepción nos ayudo con las maletas y nos proporcionó la información que requeriamos del hotel y de la ciudad, los alimentos del restaurant de buena calidad y con un muy buen sazón y los precios son accesibles, la ubicación perfecta para poder visitar la ciudad y los alrededores y nos agradó que fuera cómodo el descanso ya que no habia ruido en la noche, lo vamos a recomendar ampliamente.
Stayed 2 nights in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente comodidad buen servicio y costo accesible
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay!

Wonderful! We did ask to move to an upper floor, so we could get more sun into our room. We would have liked coffee in our room every morning but they only provide it the first morning and we were there for a week. We will stay there again.
Stayed 6 nights in Jan 2018
Verified

8/10 Good

Javier

Liked: Cleanliness, property conditions & facilities

Convenient

Hotel is in a good location. Not too far from the walking streets (Andadores) Nice hotel, water took 10 minutes to warm up after that it was very hot. However, water ran out very quickly. Room did not have enough toiletries and we had to request extra towels. No wifi in the room, you had to go to the main lobby to have access to the wifi. A computer was there for guest to use, but if you needed to print your boarding pass, you had to pay for each copy. If you only need a place to sleep, this hotel is good for that.
Stayed 3 nights in Nov 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice garden, big rooms, restaurant

I like the convenience, simple but ample rooms, and restaurant. The wifi is strong in reception/restaurant, but iffy in the rooms. The hot water is sometimes just (barely) warm.
Stayed 3 nights in Oct 2017
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muy bonito

Excelente ubicación y atención del personal, el hotel muy limpio con un jardín precioso.
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely boutique hotel.

I loved the hotel! Great staff.
Verified

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy acogedor el hotel.

El hotel muy cómodo con un estacionamiento a media cuadra, lo cual es una gran ventaja.
Verified

6/10 Okay

Itzigueri

Liked: Cleanliness
Disliked: Staff & service, room comfort

Bien ubicado

El hotel está muy bien ubicado y es limpio pero es incómodo, las camas están muy duras, es frío y se oye todo lo que hablan en los pasillos y en otras habitaciones. Solo dejan botellas de agua el primer día y el restaurante no es bueno aunque es muy barato. No volvería pero lo recomendaría a quien quiera un lugar bien ubicado y no le importe la incomodidad.
Verified

8/10 Good

Madmom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean hotel w/restaurant

Nice hotel with large rooms off a central garden with an in-house restaurant with reasonable prices. The WiFi does not extend to all the rooms, so be sure to check before you unpack, if that matters to you.
Verified

4/10 Poor

Erika

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No respetan las reservaciones!

Reserve 1 semana antes pidiendo habitación con 1 cama y me dieron con dos chicas. En la noche pedí extender la habitación 1 noche más y en la mañana me dijeron que tenía que salirme " porque en la madrugada se vendieron las habitaciones" Pésima atención de la recepcionista