Bar (on property)

Reviews of Sheraton Mission Valley San Diego Hotel

4 out of 5
Sheraton Mission Valley San Diego Hotel
1433 Camino Del Rio S, San Diego, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 599 out of 1095 reviews" "
Rating 8 - Good. 232 out of 1095 reviews" "
Rating 6 - Okay. 112 out of 1095 reviews" "
Rating 4 - Poor. 85 out of 1095 reviews" "
Rating 2 - Terrible. 67 out of 1095 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front death staff was extremely helpful, very friendly. Hotel has an easy to access location. Quite the upscale place I enjoyed it
Stayed 2 nights in Apr 2024

8/10 Good

BASUKI, New York

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Could be more restaurants around within walking distance or hotel restaurant could provide more options
Stayed 3 nights in Apr 2024
Response from Mike on 15 Apr,2024
Thank you for taking the time to submit a review about your recent experience with us. We would like to apologize that you did not find some of the good eateries in the area. Hopefully you will consider staying with us again in the future!

10/10 Excellent

Cameron

Stayed 1 night in Apr 2024

10/10 Excellent

roy

Liked: Cleanliness
It’s okay for Mission Valley
Stayed 1 night in Apr 2024
Response from Mike on 12 Apr,2024
Thank you Roy for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had an "okay" stay. Hopefully you will consider staying with us again!

10/10 Excellent

Siddharth

Stayed 1 night in Apr 2024
Response from Mike on 1 May,2024
Thank you Siddharth for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a positive stay. Hopefully you will consider staying with us again.

10/10 Excellent

Suzanne

Liked: Staff & service, property conditions & facilities
The bathroom doesn't have an exhaust fan so after you shower it gets very humid/wet in the room. Also, the AC vent needed to be cleaned.
Stayed 3 nights in Mar 2024
Response from Mike on 11 Apr,2024
Thank you for taking the time to submit feedback on your recent experience with us. We are pleased to hear that you had a positive stay, despite the few items that you pointed out. Hopefully you will still consider staying with us again in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay.
Stayed 2 nights in Apr 2024
Response from Mike on 9 Apr,2024
Thank you Rebecca for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a pleasant stay with us. Come back and see us again soon!

10/10 Excellent

Jeremy

Stayed 1 night in Apr 2024
Response from Mike on 29 Apr,2024
Thank you Jeremy for taking the time to submit a review about your recent experience with us. We are delighted to hear that you had a positive stay! Hopefully you will consider staying with us again in the future.

4/10 Poor

Julia

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I didn’t like the front person that worked Sunday evening. Very cold and not friendly.! Black lady
Stayed 1 night in Apr 2024
Response from Mike on 9 Apr,2024
Thank you Julia for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have a pleasant interaction with our team. I will review who that interaction was with, and address it personally. I apologize again.

10/10 Excellent

Barbara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Clean, safe, and not what some folks posted. I did not encounter any rudeness, broken toilets, sink or shower. Towels were for 3 people and more than enough. As for the buffet, it’s not for everyone but the food could be a little warmer. More than enough options to choose from. Overall 5 stars for this property. Oh and minutes away from the SD Zoo.
Stayed 2 nights in Apr 2024
Response from Mike on 8 Apr,2024
Thank you Barbara for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a remarkable stay with us. Hopefully next time you return to the area, you will stay with us again.

10/10 Excellent

Nancy

Stayed 2 nights in Apr 2024
Response from Mike on 29 Apr,2024
Thank you Nancy for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a great stay! Hopefully you will consider staying with us again in the future.

8/10 Good

Miguel

Stayed 1 night in Apr 2024
Response from Mike on 29 Apr,2024
Thank you Miguel for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a great stay! If there was an area in which we fell short from delivering a perfect stay for you, hopefully while you were here you mentioned it to the team.

2/10 Terrible

Darya

Travelled with family
Terrible experience
Stayed 1 night in Apr 2024
Response from Mike on 4 Apr,2024
Thank you Darya for taking the time to submit a review a review about your recent stay. I would like to apologize that you did not have a positive experience. I am hopeful that you brought this to our attention and allowed us to address any area in which we fell short.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Room was comfy, clean and good size. Pool and hot tub area could have used some towels....but nice. Pricey breakfast buffet! Great staff!
Stayed 5 nights in Mar 2024
Response from Mike on 2 Apr,2024
Thank you Donna for taking the time to submit a review about your recent experience with us. We are pleased that you had a positive stay. Hopefully you will consider staying with us again in the future!

2/10 Terrible

Sue

Stayed 1 night in Mar 2024
Response from Mike on 1 Apr,2024
Thank you Sue for taking the time to submit a review about your experience with us. We would like to apologize that you did not have a positive stay. Hopefully you brought your dissatisfaction to our attention and allowed us the opportunity to address these for you.

8/10 Good

Althea

Travelled with family
Liked: Cleanliness, staff & service
Good location. Easy parking. Right off the freeway so there is traffic noise. Hotel is a little dated, cracking peeling around the shower head in our room, elevators a little creaky. Staff is attentive, welcoming and friendly.
Stayed 2 nights in Mar 2024
Response from Mike on 1 Apr,2024
Thank you Althea for taking the time to submit a review about your recent experience with us. We are pleased that overall you had a positive stay and great interactions with our team. We are however apologetic that the hotel is showing signs of age.

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mike on 1 Apr,2024
Thank you Gabriella for taking the time to submit a review about your recent experience with us. We are pleased that you seemed to have a good stay with us. Hopefully you will consider staying with us again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mike on 30 Mar,2024
Thank you Chris for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a positive stay. Hopefully you will consider staying with us again.

10/10 Excellent

Carmen, Whittier

Stayed 2 nights in Jan 2024
Response from Mike on 30 Mar,2024
Thank you Carmen for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a positive stay. Hopefully you will consider staying with us again.

8/10 Good

Steven, TACOMA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So first with positives. Staff were incredibly nice and pleasant. The pool was nice as well as the jacuzzi. But.. The hotel seems to be one of those past its prine. My room had a misalligned window (probably due to age) that couldn't be closed completely. Due to the proximity to the freeway it was a bit noisy. Also the restaurant was not good. And expensive! $24 for a breakfast buffet! $25 nightly parking fee? Seems as if the main profit driver for the place is the "add ons". But the staff was nice.
Stayed 7 nights in Mar 2024
Response from Mike on 29 Mar,2024
Thank you Steven for taking the time to submit a review about your recent stay with us. I am pleased to hear that there were some positives during your time with us. I would like to apologize that you did not enjoy our restaurant or the parking fees. Hopefully despite the negatives, you will return due to the positive interactions that you had with the team. Thanks.

10/10 Excellent

Blanca

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the parking fee, that should already be included in the room fee.
Stayed 2 nights in Mar 2024
Response from Mike on 28 Mar,2024
Thank you Blanca for taking the time to submit a review about your recent stay. I apologize that you did not agree with being charged for parking when parking with us. Regretfully we cannot just arbitrary include it in the price of the room, as there are some guests who are not parking and that would not be correct for them. Thank you again for staying with us.

10/10 Excellent

Michele

Stayed 1 night in Mar 2024
Response from Mike on 16 Apr,2024
Thank you Michele for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a positive stay. Hopefully you will consider staying with us again.

8/10 Good

Lisa

Travelled with family
Good location for a San Diego hotel. Nice staff Had everything you need for a no frills hotel
Stayed 2 nights in Mar 2024
Response from Mike on 25 Mar,2024
Thank you Lisa for taking the time to submit a review about your recent experience with us. We are pleased to hear that overall you seemed to enjoy your stay. Hopefully you will consider staying with us again.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mike on 26 Mar,2024
Thank you Amber for staying with us! Thank you also for taking the time to compose a review about your stay. We are pleased to hear that you enjoyed yourself. Hopefully any area in which we could have improved for you, you let us know while you were here. Thank you again.

8/10 Good

MELISSA

Travelled with family
Overall property was ok but was dated. Room was clean but old furnishings. Room faced hill and was quiet. Breakfast buffet was so so and was i overpriced. I did not eat dinner at restaurant so cannot comment.
Stayed 1 night in Mar 2024
Response from Mike on 19 Mar,2024
Thank you Melissa for taking the time to submit a review about your recent experience with us. I would like to apologize that the stay was not perfect. Hopefully you brought your dissatisfaction to our teams attention and allowed them to try to make it right for you.

2/10 Terrible

Olivia

Stayed 1 night in Mar 2024
Response from Angelina B. on 8 Apr,2024
Dear Olivia,Thank you for taking the time to complete our survey regarding your recent stay at Sheraton Mission Valley. Your feedback is essential in our effort to improve our guest experience. Any specific details you can share about your stay will help us to get better. Please reply to this email with any comments you’d like to share.We look forward to hearing from you.

10/10 Excellent

Roxanna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Mar 2024
Response from Mike on 18 Mar,2024
Thank you Roxanna for taking the time to submit a review about your recent experience with us. We are pleased to hear that we provided you with a perfect stay. Hopefully you will stay with us again in the future.

10/10 Excellent

Martha

Travelled with partner
Liked: Staff & service, property conditions & facilities
I liked the concierge , he was very helpful and delightful.
Stayed 1 night in Mar 2024
Response from Mike on 18 Mar,2024
Thank you Martha for taking the time to submit a review about your recent experience. We are thrilled to hear that you had a positive stay and had great interactions with the team. Hopefully you will consider staying with us again!

10/10 Excellent

Hengameh

Travelled with family, Travelled with family and small children
Liked: Staff & service
TV remote was extremely dirty. The noise level from the street was very loud. The staff was very friendly and nice upon checking in. No ice machine available
Stayed 1 night in Mar 2024
Response from Mike on 18 Mar,2024
Thank you Hengameh for taking the time to submit a review about your recent experience with us. Your 5/5 review is a testament to our willingness and belief to go above and beyond the standard. Hope to welcome you back soon!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Mike on 9 Mar,2024
Thank you Joe for taking the time to submit a review about your recent experience with us. We are pleased to hear that you enjoyed your stay. Hopefully you will consider staying with us again.

6/10 Okay

Ignacio

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Angelina on 25 Feb,2024
Dear Ignacio, Thank you for taking the time to complete our survey regarding your recent stay at Sheraton Mission Valley.We are pleased your overall experience was enjoyable, but we want it to exceed your expectations and would like to see if you have any additional comments that might help us better understand what we can do differently in the future to get a perfect 10. Your feedback is essential in our effort to improve our guest experience. Any specific details you can share about your stay are appreciated. Please reply to this email with any comments you’d like to share. We look forward to hearing from you.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Feb 2024
Response from Mike on 19 Feb,2024
Thank you Leslie for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a positive stay with us. Hopefully you will consider staying with us again next time you are in the area.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mike on 20 Feb,2024
Thank you Jordan for taking the time to submit a review about your recent stay with us. We are pleased to hear that you had a positive experience. Hopefully you will come back and stay with us again.

4/10 Poor

Tony

Travelled with family
Disliked: Staff & service, property conditions & facilities
Don’t like
Stayed 2 nights in Feb 2024
Response from Mike on 16 Feb,2024
Thank you Tony for taking the time to submit a review about your recent experience with us. I apologize that you did not have a pleasant stay with us. Hopefully you let the team know about your dissatisfaction and allowed them the opportunity to try to make it right.

4/10 Poor

Eliahu

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Old and dirty
Stayed 1 night in Dec 2023
Response from Mike on 9 Feb,2024
Thank you Eliahu for taking the time to submit a review about your recent experience with us. I apologize that the stay did not meet your expectations. I am hopeful that you let the team know about your disappointment and allowed them the opportunity to address this for you.

10/10 Excellent

Helena

Stayed 1 night in Feb 2024
Response from Mike on 21 Mar,2024
Thank you Helena for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a positive stay. Hopefully you will consider staying with us again.

4/10 Poor

Gaby

Travelled with family
Disliked: Staff & service
Breakfast was included in my reservation and when I arrived at the hotel they told me that I had to talk to Expedia about it.
Stayed 1 night in Feb 2024
Response from Mike on 6 Feb,2024
Thank you Gaby for taking the time to submit a review about your recent experience with us. I apologize that you did not have a positive stay. I did review your reservation and it does not appear that breakfast was included. Hopefully this was able to get cleared up.

2/10 Terrible

Kristy

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mike on 7 Feb,2024
Thank you Kristy for taking the time to submit a review about you recent experience with us. I would like to apologize that you did not have a more pleasant stay with us. Hopefully you let the team know about your dissatisfaction and allowed us the opportunity to make it right.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mike on 2 Feb,2024
Thank you Susan for taking the time to submit a review about your recent experience with us. We are pleased to see that you had a positive stay. Hopefully you will consider staying with us again.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is like going to a friends place. It’s always clean. It’s always comfortable. I spend half my time in the snack bar downstairs. We enjoy the Sunday breakfast. What’s not to love?
Stayed 2 nights in Jan 2024
Response from Mike on 30 Jan,2024
Thank you for taking the time Susan for submitting a review about your recent experience with us. We are pleased to hear that you had an enjoyable stay. AS you put it, we would like to think that we are welcoming friends to our hotel. Everyone is welcome and we love seeing familiar faces returning. Hopefully you will consider staying with us again.

4/10 Poor

Jacob

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs maintenance
The room was not clean and the AC didn't work we spend cold nights with no extra sheets to cover. Bathroom seem pretty run-down.
Stayed 3 nights in Jan 2024
Response from Mike on 30 Jan,2024
Thank you for taking the time Jacob for submitting a review about your recent experience with us. I apologize that you experienced some challenges while you were here. Hopefully you let the team know about your dissatisfaction and gave us the opportunity to make it right for you while you were here.

6/10 Okay

Edward

Liked: Staff & service
Faucets in sink and shower were slow draining, mattress was very worn and spongy.
Stayed 1 night in Jan 2024
Response from Mike on 30 Jan,2024
Thank you Edward for taking the time to submit a review about your recent experience with us. I would like to apologize for the plumbing issues that you experienced. Hopefully you brought these to our attention and allowed us the opportunity address them for you.

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho
Stayed 3 nights in Jan 2024
Response from Mike on 30 Jan,2024
Thank you for taking the time Bertha for submitting a review about your recent experience with us. We are pleased to hear that you had an enjoyable stay. Next time you are in the area, hope to have the opportunity to welcome you back.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vee at front desk was absolutely amazing. Great customer service. Made us feel welcomed, gave us options on room view, and helped us get settled in a timely manner.
Stayed 1 night in Jan 2024
Response from Mike on 30 Jan,2024
Thank you Elizabeth for taking the time to submit a review about your experience with us. On behalf of Veltson and the rest of the team, we are thrilled to hear that you had an enjoyable stay. Hope to welcome you back sooner then later.

4/10 Poor

David

Stayed 4 nights in Jan 2024
Response from Mike on 30 Jan,2024
Thank you for taking the time David for submitting a review about your recent experience with us. I would personally like to apologize that you did not have a better time with us. Hopefully you let us know about the areas in which we could have improved for you.

6/10 Okay

Andrew

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on 30 Jan,2024
Thank you for taking the time Andrew for submitting a review about your recent experience with us. I would like to apologize that your stay fell short of being perfect. Even though you did not have a positive stay, hopefully you will consider staying with us again.

8/10 Good

oui beom

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mike on 30 Jan,2024
Thank you for taking the time Oui Beom for submitting a review about your recent experience with us. We are pleased to hear that you had an enjoyable stay. Hopefully you will consider staying with us again.

2/10 Terrible

Laura

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got in our room we opened the drawers and there were dirty towels, dirty clothes, and an empty bottle of alcohol. It gave us a really bad feel from the start. I was disappointed and feel a discount should have been given. I told the house cleaner on our floor and said she would tell her supervisor. I was not contacted.
Stayed 1 night in Jan 2024
Response from Angelina on 28 Jan,2024
Dear Laura,Thank you for taking the time to share feedback about your stay with us. I am very sorry that your room was not up to standard and that our team failed to follow up after you shared your concerns. I will share this with our Executive Housekeeper to ensure the associate is followed up with. As a sign of good faith, I have issued credit to your account in hopes you will allow us a second opportunity to exceed your expectations in the future. Should we do anything for you moving forward, please do not hesitate to contact me directly.

10/10 Excellent

Ronisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Mike on 25 Jan,2024
Thank you Ronisha for staying with us. We are pleased that you enjoyed your stay. Hopefully you will stay with us again next time you travels point you in our direction.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Good, but some overpriced features
The room was very comfortable but could use a few upgrades such as towel racks and better outdoor furniture on the deck. Parking is WAY overpriced as is the restaurant food and drinks. The $10 off beverage coupon the front desk gave us when our room wasn't ready brought the drink costs only down to regular bar costs. Still, the staff was very nice and the 3 to 5PM free drink special in the lobby was nice.
Stayed 2 nights in Jan 2024
Response from Mike on 25 Jan,2024
Thank you Daniel for taking the time to submit a review about your recent experience with us. I apologize that you did not feel that the value was there. Regretfully, our parking rate is actually the lowest in the area. Others are north of 30 and we have tried to hold to lower then rest. Additionally, our bar prices are the same to others in the area. Thank you for your positive comment about the afternoon refreshments and snacks that we provide all our guests. Thanks again for staying with us.