Exterior

Reviews of Hotel Griffon

3.5 out of 5
Hotel Griffon
155 Steuart St, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 615 out of 1009 reviews" "
Rating 8 - Good. 234 out of 1009 reviews" "
Rating 6 - Okay. 81 out of 1009 reviews" "
Rating 4 - Poor. 47 out of 1009 reviews" "
Rating 2 - Terrible. 32 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jiwon

Business traveller
Liked: Cleanliness
Convenient to the Ferry Bldg and Embarcadero. Close proximity to many restaurants and financial district. Rooms are small and dark as most face an alley, so there is no sunlight. They charge $26 to check in early, even though the room is ready.
Stayed 2 nights in Apr 2024
Response from Regina on 6 May,2024
Greetings, Thank you ever so much for choosing our little hotel by the bay for your stay.We appreciate you for taking your time on your tight agenda to share your experience with us, every comment and feedback help us to improve our services.Warm regards.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel was lovely! I reserved a suite, however there was a technical issue and they didn’t have a room available. The manager, Anne, was able to get me another room and was able to help with any other issues we had for the room. It was a lovely stay. Thank you so much!!!
Stayed 2 nights in May 2024
Response from Diana on 6 May,2024
Dear SarahThank you so very much for let us host you at our Beautiful Boutique Hotel Griffon by the Bay, I'm very sorry to hear that your suite was not available due to technical issues, but I'm glad to hear that Ann was able to accommodate you, Our sincerely apologies to any inconvenience this has caused, but please give us a call or email us for your next reservation, Cant wait to host your next stay. Warm regards,

4/10 Poor

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to stay at the hotel because I had surgery the week prior and my doctor placed travel restrictions on me until the middle of May.
Stayed 3 nights in Apr 2024
Response from Diana on 6 May,2024
Dear KristinI'm very sorry to hear that you were not able to stay with us due to your surgery, I hope you get better soon, If you have any question or concern, please do not hesitate to contact us, we will be happy to assist you, We will be waiting for your visit, Warm regards

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice old hotel. Enjoyed the pastries and coffee in the morning. The view rooms are worth the upcharge.
Stayed 1 night in Apr 2024
Response from Regina on 2 May,2024
Greetings Mark, Thank you so much for choosing our little hotel by the Bay for your stay.We truly appreciate you for taking your time and share your experience with ujs.Cant wait to host your stay.

8/10 Good

Anastacia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay being so close to city transportation and the wharf!
Stayed 2 nights in Apr 2024
Response from Oliva front desk agent on 1 May,2024
Anastacia good afternoon:Thank you for the feedback, we hope to see you again next time you visit San francisco.At your servicie,

10/10 Excellent

Jeffrey, renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and held bags for us. Room was clean and easy to access.
Stayed 2 nights in Apr 2024
Response from Oliva front desk agent on 1 May,2024
Jeffrey good afternoon,Thank you for your visit and for the feedback , please visit us again on your next trip to San Francisco.At your servicie,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how cute and charming the hotel was. With the sad state of SOME San Francisco areas, the location of the hotel was quiet and breathtaking with the view of the Bay Bridge. Would stay again.
Stayed 2 nights in Apr 2024
Response from Oliva front desk agent on 28 Apr,2024
Patrick good morning,Thank you so much for your visit to our hotel. We thank you for the feedback and hope to see on your next visit to San Francisco.At your service,

8/10 Good

Serdal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Regina on 27 Apr,2024
Greetings Serdal, Thank you ever so much for choosing our little hotel by the bay for your stay.We truly appreciate you for taking your time on your tight agenda.Cant wait to host your next stay.Best regards

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet, convenient.
Stayed 2 nights in Apr 2024
Response from Oliva front desk agent on 23 Apr,2024
Dear guest thank you for your visit and for your feedback.we hope to see you again on your next visit to San Francisco.Sincerely,

4/10 Poor

Marissa

Stayed 2 nights in Apr 2024
Response from Oliva front desk agent on 23 Apr,2024
Marissa good evening,Thank you for the feedback, we apologize we didn't fulfill your expectation.Please let us know what could we have done to make your stay pleasant and comfortable, we value your opinion and management will thank you .Sincerely,

8/10 Good

WALTER, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to the major chain hotels & larger boutique hotels around it, this one has that “San Francisco” charm; a bit old world, a bit classic, a bit modern. Compact, cozy, unpretentious & on the famed waterfront w/ the Ferry Building a quick stroll away, Little Italy not too far out after that & all that San Francisco has to offer easily accessible by tram or subway. That view of the Bay Bridge on a foggy morning, amazing!
Stayed 2 nights in Apr 2024
Response from Diana on 22 Apr,2024
Greetings, Thank you son much for choosing our little hotel by the bay for your stay.We are so happy to know our hotel was nice, hopefully we can host your next stay.Warm regards

6/10 Okay

Eduard

Disliked: Staff & service, property conditions & facilities
It is worth because of its location. But that's it.
Stayed 1 night in Apr 2024
Response from Regina on 20 Apr,2024
Greetings, Thank yo9uj ever so much for choosing our little hotel by the bay.We appreciate you for taking your time to share your experience with us.Warm regards.

8/10 Good

Wallace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Regina on 20 Apr,2024
Greetings, Thank you son much for choosing our little hotel by the bay for your stay.We are so happy to know our hotel was nice, hopefully we can host your next stay.Warm regards.

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly! Hotel was clean & location was perfect!
Stayed 2 nights in Apr 2024
Response from Regina on 21 Apr,2024
Greetings Jocelyn, Thank you so much for choosing our little hotel by the bay for your stay.We are so happy to know staff members were friendly and the hotel was perfect for your stay.Cant wait to host your next stay.Warm regards.

10/10 Excellent

Brian, Vanderbilt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a beautiful area of SF
Stayed 1 night in Apr 2024
Response from Ann Mock - Front Office Manager on 16 Apr,2024
Dearest Brian,Thank you for giving us the opportunity to host your stay during your visit to San Francisco. Our little Hotel Griffon does indeed have a have a fab location, tucked along the Bay... we are just over the moon to see our wonderful neighborhood and our, "nice little hotel" added up to a Five Star stay, HOORAY!!!On behalf of the our beloved team, we truly thank you for sharing your experience with us and other readers ,we hope to see you again in future visits to our fair City by the Bay!Warmly,Ann

8/10 Good

Brandon

Stayed 2 nights in Apr 2024
Response from Diana on 6 May,2024
Greetings Brandon, Thank you so much for choosing our little hotel by the Bay for your stay. We truly appreciate you for taking your time and share your experience with us. Cant wait to host your stay.

10/10 Excellent

Francetta R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely, Great Stay!!!... Clean, Comfortable, Convenient, Friendly Staff!!... Would Stay, again!!...
Stayed 1 night in Apr 2024
Response from Oliva front desk agent on 14 Apr,2024
Francetta,Thank you for your visit, and thank you for taking time and given us your feedback .We hope to see you again on your next visit to San Francisco,At your service,

8/10 Good

Russell C.

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator was very small and had a strange smell
Stayed 1 night in Apr 2024
Response from Diana on 15 Apr,2024
Thank you for staying with us at our boutique Hotel Griffon, thank you for taking the time to give us your feedback we really appreciate your review. We hope to see you next time you visit San Francisco. At your service,

10/10 Excellent

William, Elk Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to bars a restaurants.
Stayed 2 nights in Feb 2024
Response from Oliva front desk agent on 14 Apr,2024
William thank you for the feedback,Sincerley,

8/10 Good

Huntyr

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beautiful rooms and if you get a bay view it’s amazing! Not sure if it’s normal for all hotels in San Francisco but had to go pay to park at a garage without a discount and convince charges per day for “ice and cheap pastries in the morning”
Stayed 2 nights in Apr 2024
Response from Regina on 12 Apr,2024
Greetings Huntyr, Thank you so much for choosing our little hotel by the bay for your stay in our fair city.We appreciate you for taking your time on your tight agenda to share your experience with us.Every comment and feedback help us to improve our services.Best Regards.

4/10 Poor

Sheetal

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The shower doors (both doors) wont close, I had to use a towel to close the door while taking shower. The bath gel bottle pump was broken, could not use the bath gel at all. It looked like the coffee machine and mugs were not cleaned for a while.
Stayed 1 night in Apr 2024
Response from Ann Mock - Front Office Manager on 9 Apr,2024
Dear Sheetal,We thank you for taking the time to comment on your stay at the Hotel Griffon by the Bay. We strive to provide all of our guests with an exceptional experience which can only be ensured if our guests share any displeasure they have while they are with us so we may have the opportunity to make any necessary changes and decisions to satisfy our discerning travelers' tastes and expectations. We value all of our guest feedback and have reviewed the items you mention to ensure the utmost quality is maintained.We sincerely apologize that we did not fulfill your expectations and I can assure you we share in the deep disappointment you must feel as we failed in our pursuit to leave all our truly treasured guests with lovely memories of their time with us.We wish all of your future travels are safe and most pleasant.Sincerely,Ann

10/10 Excellent

Kristy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Diana on 8 Apr,2024
Thank you for the feedback, please let us know what we missed on your stay.We hope you visit us again onnext time you visit the City,sincerely,

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Oliva front desk agent on 7 Apr,2024
Humberto good morning,Thank you for the feedback, please let us know what we missed on your stay.We hope you visit us again onnext time you visit the City,sincerely,

6/10 Okay

Jose

Disliked: Amenities, property conditions & facilities
No parking available
Stayed 1 night in Mar 2024
Response from Oliva front desk agent on 3 Apr,2024
Jose good evening,thank you so much for the Feedback we are so sorry we couldn't fulfill your expectations.regarding parking please next time we can give you the best options by the hotel for parking our hotel never have parking on site.after the pandemic we can only inform guest about best places to park their cars.Again thank you for your visit and your feedback.At your service,

10/10 Excellent

Matthew, San Francisco

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second day. I love the neighborhood it’s beautiful and safe. The hotel stylish comfortable with all the amenities you would need. Complementary coffee and danishes in the morning. Friendly professional staff.
Stayed 4 nights in Mar 2024
Response from Diana on 2 Apr,2024
Thank you so much for choosing our little hotel by the bay for your stay.We truly appreciate you for taking your time on you tight agenda to share your experience with us.Cant wait to host your next stay.Warm regards

10/10 Excellent

Rajeev

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small, but very efficient. Which also helps keep them rather affordable. I found it exactly met my needs and would happily stay there again.
Stayed 2 nights in Mar 2024
Response from Diana on 2 Apr,2024
Thank you so much for choosing our little hotel by the bay for your stay.We truly appreciate you for taking your time on you tight agenda to share your experience with us.Cant wait to host your next stay.Warm regards

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
You can’t beat the location. A view of the Bay Bridge and a short walk to the Feery Building.
Stayed 1 night in Mar 2024
Response from Diana on 2 Apr,2024
Thank you so much for choosing our little hotel by the bay for your stay.We truly appreciate you for taking your time on you tight agenda to share your experience with us.Cant wait to host your next stay. Warm regards

10/10 Excellent

Brian, Vanderbilt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and rooms are clean but tiny. All you need for a business trip
Stayed 3 nights in Mar 2024
Response from Diana on 2 Apr,2024
Thank you so much for choosing our little hotel by the bay for your stay.We truly appreciate you for taking your time on you tight agenda to share your experience with us.Cant wait to host your next stay.Warm regards

4/10 Poor

Christian

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Diana on 2 Apr,2024
Thank you so much for choosing our little hotel by the bay for your stay. We truly appreciate you for taking your time on you tight agenda to share your experience with us. Cant wait to host your next stay. Warm regards

8/10 Good

Raoul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great classic hotel feel. Parking was remote and on your own. Many eateries and venues closeby.
Stayed 1 night in Mar 2024
Response from Brandon on 30 Mar,2024
Dear Raoul,Thank you so much for taking the time to share your experience at this little hotel Griffon by the Bay, we were so honored and happy to have you here. Please think of us for your next trip to San Francisco, we would love to see you again.Warmly,Brandon

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great little hotel, steps from the ferry terminal. I would have given 5 stars, but for 2 things: The room was small, not that much bigger than the king size bed, and the pillows were atrocious - bulky polyester cheapos that were too thick to sleep comfortably on. We both stuffed towels into empty pillowcases to use as our pillows.
Stayed 1 night in Mar 2024
Response from Brandon on 30 Mar,2024
Dear Mr. Joe,We were so honored and happy to have you in our little Hotel Griffon by the Bay, we've been going thru a renovation time and all rooms are being renovated, we would like to have you again and take good care of you.Best Regards,Brandon

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oliva front desk agent on 18 Apr,2024
Victoria good evening,Thank you for your visit and for your feedback.We hope to see you again on you next trip to San Francisco.At your service,

10/10 Excellent

Stephanie, Johnstown

Stayed 2 nights in Mar 2024
Response from Oliva front desk agent on 17 Apr,2024
Stephanie good evening,Thank you for staying with us and thank you for the feedback.We hope to see you on your next visit to San Francisco.At your service

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Nice cozy room
Stayed 1 night in Mar 2024
Response from Ann Mock - Front Office Manager on 27 Mar,2024
Dearest Arthur,Thank you for sharing your warm comments from your recent stay. We are so pleased that you enjoyed your time with us and cannot wait to share this with our team to brighten their day. We look forward to seeing you again on your next trip to San Francisco!Warmly,Ann

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. The only reason I didn't give give started was because the coffee market in the room didn't work (although they replaced it) and the window looked into an alley. But the staff more than made up for everything. They were friendly and very helpful.
Stayed 2 nights in Mar 2024
Response from Ann Mock - Front Office Manager on 27 Mar,2024
Dearest Sue,You've made us ever so happy with your wonderful review of our beautiful little Hotel Griffon by the Bay! We are absolutely delighted to know your recent visit was memorable... due in large part to our beloved team, they truly care about ensuring our guest and warmly welcomed and well looked after, I cannot wait to share your experience with them! I am only sorry your your coffee maker was not working... thank you so much for allowing us the opportunity to replace it! Please know we so enjoyed having you with us and we look forward to helping make your future visits to our gorgeous City by the Bay equally wonderful... please know we will be here with bells on to welcome you back when you are ready to return to us... and do consider reserving one of our City View or Bay View King rooms ....until then we wish you and your days filled with sunshine and happiness and nights filled with peaceful rest.Warmly,Ann

8/10 Good

marilys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice rooms with some character.
Stayed 1 night in Mar 2024
Response from Diana on 25 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback.We hope to see you next time you visit the City.At your service,

10/10 Excellent

Dameka, Las Vegas

Liked: Cleanliness, staff & service, amenities
Everything was excellent
Stayed 2 nights in Mar 2024
Response from Diana on 25 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback.We hope to see you next time you visit the City.At your service,

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small property. Solid restaurant in house. Nice rooms. Recommended
Stayed 1 night in Mar 2024
Response from Diana on 25 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback.We hope to see you next time you visit the City.At your service,

8/10 Good

Juanita

Liked: Cleanliness, staff & service
The hotel is well kept and maintained, but we notice that it is a little old. The bed is reasonably comfortable. The rain shower was really pleasant. There was a little nook in the bedroom that made it nice, despite the fact that it was a little dated. I got a very good deal price wise but the room did not have any view, it was on the 2nd floor (214) on top of the restaurant which could bring smells of burgers now and then. It did not bother me. There was just one outlet in the bedroom available for charging device. In terms of breakfast, they serve complimentary pastries in the lobby, it is not really a full breakfast, and there is no real place to stay and have breakfast, but it is easy to take away and have a snack on the go.
Stayed 2 nights in Mar 2024
Response from Diana on 25 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback. We hope to see you next time you visit the City. At your service,

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful it was a wonderful stay, I’ll definitely be coming back
Stayed 2 nights in Mar 2024
Response from Diana on 20 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback.We hope to see you next time you visit the City.At your service,

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing we had an issue with our reservation and they helped get the problem Solved, did wish the air conditioning worked a lot better a little outdated systems and our room was pretty warm. Overall a good stay
Stayed 2 nights in Mar 2024
Response from Diana on 20 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback.We hope to see you next time you visit the City.At your service,

10/10 Excellent

Leander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Diana on 20 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback.We hope to see you next time you visit the City.At your service,

10/10 Excellent

Charbel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Diana on 20 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback.We hope to see you next time you visit the City.At your service,

8/10 Good

Joven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Diana on 2 Apr,2024
Thank you so much for choosing our little hotel by the bay for your stay.We truly appreciate you for taking your time on you tight agenda to share your experience with us.Cant wait to host your next stay.Warm regards

6/10 Okay

JUSTIN

Liked: Cleanliness, staff & service
Thin walls in the hotel
Stayed 1 night in Mar 2024
Response from Diana on 20 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback. We hope to see you next time you visit the City.At your service, Diana

8/10 Good

Delroy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place. Lack of parking was inconvenient
Stayed 1 night in Feb 2024
Response from Ann Mock - Front Office Manager on 9 Mar,2024
Dearest Delroy,Thank you ever so much for staying with us and sharing your experience, we are grateful! I am only sorry to see how the dreadful parking situation in San Francisco marred your experience. I so hope this will not prevent you from returning to us once again?We shall keep our fingers and toes crossed that when when you are ready to return to our fair City you will once again allow us to host you, we will be just over the moon to do so!!!Until then we wish you and yours wonderful days and oh so restful nights filled with the sweetest of dreams...Warmly,Ann

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Ann Mock - Front Office Manager on 27 Mar,2024
Dearest Matthew,Thank you so much for choosing our beautiful little Hotel by the Bay for recent visit to San Francisco! We truly appreciate your Five Star rating... we simply cannot wait to welcome you back to your new home away from home in San Francisco!Until them we wish yo wonderful days and very restful nights filled with the sweetest of dreams.Warmly,Ann

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diana on 5 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback.We hope to see you next time you visit the City.At your service,

8/10 Good

Rasmyah

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great stay
Stayed 1 night in Feb 2024
Response from Diana on 3 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback.We hope to see you next time you visit the City.At your service,

10/10 Excellent

Lincoln

Stayed 1 night in Mar 2024
Response from Diana on 25 Mar,2024
Thank you for your visit we love to have you as a guest, and thank you so much for the feedback. We hope to see you next time you visit the City. At your service,