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Reviews of Hotel Sunrise

2 out of 5
Hotel Sunrise
447 Valencia St, San Francisco, CA

Reviews

6.6
Rating 10 - Excellent. 101 out of 544 reviews" "
Rating 8 - Good. 188 out of 544 reviews" "
Rating 6 - Okay. 112 out of 544 reviews" "
Rating 4 - Poor. 55 out of 544 reviews" "
Rating 2 - Terrible. 88 out of 544 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

kayla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good the building is old. The linens did not smell clean. The shower was difficult to use as the hardware did not seem to fit with the shower.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here many time over the years. Always found it great place to stay while I'm in San Francisco
Stayed 4 nights in Mar 2024

6/10 Okay

Chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I inadvertently booked 2 days instead of three. when I checked in I asked for another day and was told to come by on the last day to extend. I did, and after ringing the bell for 20 minutes I was told to come back when the manager was there. I had to take my entire lunch break to sort it out, and when I told the manager/ clerk that he was costing me my lunch break I was told "that's not my problem" Surly, rude. if you can go without interacting with the staff the small rooms are clean enough and very good value for money, considering the neighborhood.
Stayed 2 nights in Mar 2024

2/10 Terrible

John

Disliked: Staff & service
I was unaware of the $100 Security Key Deposit so when I refused to pay as I was under the impression that I was being ripped off as I did not believe I wound get the deposit back and paid for a different Hotel for the two nights. I now understand I had made the error and forfeit one nights rental payment as a no-show.
Stayed 2 nights in Feb 2024

6/10 Okay

Eli Hassan

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The Price is Right
Very Basic, Very Affordable, well worth the money.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here many times. Staff always helpful. Transportation and restaurants nearby.
Stayed 4 nights in Dec 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Fine if you’re in town for work
So if you’re on a budget and you need to stay in the mission, this place is fine. It’s clean and the staff is very nice. The shower is great and everything works. There are cracks in the walls and the bed linens are not fancy but this is not a fancy place. It’s fine for a solo person just a couple days.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place is close to transportation and Restaurants also grocery shopping
Stayed 7 nights in Nov 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to music venue we where attendjng public transportation just around the corner from our room.
Stayed 1 night in Nov 2023

6/10 Okay

Joel, New York

Disliked: Cleanliness, amenities
Dead cockroach found in draw. Saw mice running around inside entrance. TV did not work well. Reported it to manager and was not properly resolved. My advice is to only stay here if you are on a tight budget.
Stayed 4 nights in Nov 2023

6/10 Okay

John

Disliked: Cleanliness, amenities
The hotel is in one of San Francisco's unique neighborhoods, just a few hundred feet from the original Mission San Francisco de Asís (aka Mission Dolores) and a five minute walk to the BART station, where many unusual characters and homeless people congregate (I found them all to be harmless and many friendly). Many good restaurants nearby. The hotel stairwells and corridors are not kept clean or updated (i.e. vacuumed or painted) when needed, but the room was clean although quite compact. Toiletries provided were minimal (shampoo and bar soap), but that was ok. There is a small refrigerator, microwave, and wall mounted TV but no safe, so I carried my camera, passport, and laptop with me when I went out. The manager was very responsive when I complained about noise in an adjoining room at midnight (There are no phones in the rooms so I had to go to the night counter). The manager was kind to let me check in an hour early, which I appreciated. All in all, it was a pleasant stay but I was charged $20 more than what was shown on the Expedia check in page, making the stay cost more money than the value. I am not pleased about that.
Stayed 1 night in Oct 2023

6/10 Okay

Sau Yeung

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Madeleine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Nirup

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Stephen, New Berlin

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location was good and the property was about as expected and decently priced. However, my toilet got stopped up on the second day. They blamed me for it even though toilet water leaked into the shower and it took them over a day to resolve. Fortunately, they moved me to a different room after half a day when I requested it. The second room worked out fine. The first room had pre-existing plumbing problems.
Stayed 4 nights in Sep 2023

4/10 Poor

Marco Antonio

Liked: Staff & service
Stayed 4 nights in Sep 2023

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable one-night stay at this centrally located hotel, which was clean and well kept. Only disadvantage is that there is a lot of street noise.
Stayed 1 night in Sep 2023

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room and paid for it on here. Ashen I got to the hotel, they didn’t let me check in because I didn’t have a credit card to pay them with. Mind you, i offered both cash and my Wells Fargo debit card with had over $8,000 in the account at the time, but they insisted it be a credit card only. They refused to let me check in and made me leave. The only, and I mean, only, good thing about this hotel is that the guy who didn’t let me check in didn’t give me a hard time about refunding my money. At least he did that. Well, actually, I don’t know if he did or not, I haven’t checked, but he said he was going to. Otherwise, though, fudge this place! I heard it got bedbugs.
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was really great for the price, there’s a parking garage around the corner but it got full quickly so there’s also lots nearby that my car was parked safely overnight. The owner was nice, he gave us a room with a really nice street view, right above the empanada place so our room smelled really good. Really loved the location, was a close walk to the Castro and in such a convenient location in the mission. Will definitely stay here again when on a budget. Only weird thing was our room was slanted, which was a mind trip when we first got there.
Stayed 1 night in Aug 2023

8/10 Good

Tiawanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very cost effective for a short notice medical appointment related stay but not likely to stay again as it’s a walk-up situation and the stairs were a bit too much for me to handle. Area is a little rough for my comfort but since hubby was with me, I managed my anxiety about it.
Stayed 1 night in Aug 2023

8/10 Good

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Hotel Sunrise because I traveled to San Francisco to go see a movie at the Roxy Theater, which was a couple minutes away walking distance. Pros: Low cost, walkable distance to a lot of places, and quick check-in from my experience. Cons: You can hear all the neighbors through the walls, the door of the room I stayed in had to be pushed/pulled hard for the latch to click. I definitely felt like the room was very sketchy when I first entered it. Eventually warmed up to it overtime. Wouldn't mind coming back again, but only if I'm traveling solo.
Stayed 1 night in Aug 2023

2/10 Terrible

Giovanny

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Sumeet

Liked: Staff & service
.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, the areas a little iffy, but overall great!
Honestly, was nowhere near as bad as people were saying. Even the area. Sure I wouldn’t say it’s SUPER SAFE, but definitely wouldn’t say I felt constantly in danger. Not at all! I feel like people really dehumanize the homeless/mentally ill. Now I wouldn’t say go around walking at night. I did & felt semi safe-ish. Some sketch forsure but overall ok. I just personally didn’t want to look for trouble. Still, for the price not terrible. I didn’t have a car tho so mileage may vary. And the hotel itself is great! Clean, and basic. The staff just checked me in & out. That’s it. Which I honestly appreciate lol I don’t need help with my bags or any of that jazz. Just need my key & we’re good to go. Plus a personal shower & toilet??? For the price??? In SF??? It’s Heaven on Earth. Just an fyi, it’s very very small (the bathroom). But even for a big guy like myself it was plenty of space. But a really big guy let’s say 400 pounds plus, it maybe an issue. Or for older folks. There’s no elevator which I didn’t care about, but just an fyi for the older or heavier crowds. Overall I enjoyed my stay. Just don’t be an ahole to the staff, and just use this as a space to sleep. It’s as simple as that. For the price it’s plenty!
Stayed 3 nights in Aug 2023

8/10 Good

Daniel

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Solid value
I was in town for a festival, and this was one of the cheapest options available that had its own bathroom. Not that I had sky high expectations coming in, but it didn’t disappoint. The room really needed to be dusted and/or vacuumed, but was otherwise fairly clean and well kept. It is noisy, so I do recommend investing in some earplugs, but the area is relatively safe. Overall, I enjoyed my stay
Stayed 4 nights in Aug 2023

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very hot even with a fan during the afternoon okay at night. Walls are thin.
Stayed 8 nights in Jul 2023

6/10 Okay

Arturo

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There a sign on the hotel. That's it's not safe for an earthquake because it hasn't been retrofit for earthquake
Stayed 6 nights in May 2023

4/10 Poor

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude stuff and bad management, the shower was not working and no water came through also noisy area with bad smell of spices inside tge hotel , no guests after 9 pm … don’t go there anymore….. Bad Indian management with curry smell
Stayed 3 nights in May 2023

8/10 Good

Adam, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price, room is tiny but clean and you get a private bathroom, little coffee maker, tv, fridge and microwave so no complaints. Staff is friendly, immediate area has a ton of eating options. Only real complaint is that building is older with thin walls. If your neighbors are loud, you will hear them. Can also hear outside noise which is bustling on Friday’s, Saturdays. Would stay again
Stayed 3 nights in May 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Was given an upgrade room overlooking the street. Enjoyed the 7 days. I will do it again. Awesome area great for food and transportation.
Stayed 8 nights in May 2023

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful, inexpensive little hotel - very clean and convenient! It's not high-end and there are no frills, but if you're looking for a low-priced place to sleep in a convenient central location in San Francisco, this is it. The rooms are very small but very clean - would definitely recommend to anyone who's here to see and do things in San Francisco and isn't planning to spend a ton of time hanging around the hotel.
Stayed 7 nights in May 2023

8/10 Good

Robert

Liked: Cleanliness
Stayed 2 nights in May 2023

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the lively neighborhood on Valencia. Great restaurants nearby. Hotel is clean with good amenities. Our room overlooked the street and, while, bright and sunny, on a Saturday night, it was very noisy late into the night. Only disappointment: we asked several staff for extra pillows and eventually learned we couldn’t get them. Excellent garage parking around the corner.
Stayed 1 night in Apr 2023

8/10 Good

Robert

Business traveller
Disliked: Staff & service
Wanted my room cleaned on Sunday and I wanted to wash my laundry. No room service and was not able to do laundry until 8: o’clock pm. Because housecleaning was using the laundry room. Quite at night upper staircase is small but overall good area for public transportation and restaurants. Room is less than $80 can’t beat the price. Perfect for one person. Stayed here for 8 days for business.
Stayed 4 nights in Mar 2023

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
Went to do my laundry and housekeeping was using it. Had to wait two hours to use the laundry room
Stayed 4 nights in Mar 2023

8/10 Good

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Kirk, seattle

Stayed 1 night in Feb 2023

6/10 Okay

Olivia

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Tyler

Disliked: Staff & service
Hotel is pretty centralized around bars, parks and cafes; a quick 15min walk will get you most places. Very noisy street and residents with paper thin walls.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoy the privacy and the location is in good area

2/10 Terrible

Christopher

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Definetly will not be back. Very loud. Horribly loud.
Stayed 1 night in Dec 2022

8/10 Good

LA SHON, RIVERSIDE

Liked: Cleanliness, staff & service, property conditions & facilities
Simple place to stay .
Stayed 1 night in Dec 2022

10/10 Excellent

Dan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Would recommend
Very good value. Bed was nice. Friendly service. Keep your expectations in line regarding the area, etc and it's great, even with the steep stairs to your room after a long day. Empanada place next door is amazing and a must visit.
Stayed 1 night in Dec 2022

10/10 Excellent

William