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Reviews of Nob Hill Motor Inn

2 out of 5
Nob Hill Motor Inn
1630 Pacific Ave, San Francisco, CA

Reviews

7.0

Good

Rating 10 - Excellent. 261 out of 1002 reviews" "
Rating 8 - Good. 316 out of 1002 reviews" "
Rating 6 - Okay. 172 out of 1002 reviews" "
Rating 4 - Poor. 124 out of 1002 reviews" "
Rating 2 - Terrible. 129 out of 1002 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Tracey R

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had a very musty smell, like wet (maybe moldy) carpet. This property definitely needs to be updated via remodeling (replacing old tiled shower, carpet, etc).
Stayed 5 nights in Jan 2024

8/10 Good

Carina

Walking distance to restaurants
Stayed 1 night in Feb 2024

4/10 Poor

Dariimaa

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Carpet is dirty and old furniture and smell terrible
Stayed 2 nights in Feb 2024

4/10 Poor

Eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No free breakfast
Stayed 1 night in Feb 2024

8/10 Good

Chanel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sobeida

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Emily

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think truly the only complaint is that we couldn't find the remote anywhere in our room. We were only staying one night, and it was after a concert, so it wasn't a big enough deal for us to go bug the office about.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room 207 was renovated and it was like staying in a LAB; like someone was going to enter with a lab coat on and exam me. ABSOLUTELY NOTHING RELAXING about the Lighting or decor. BE PREPARED TO GIVE THEM a $150 "Deposit". I made the mistake of giving them $150 cash and when I went to check out 18 hours ahead of schedule, they said they don't have a record of my deposit. I'm 77 years old and was here for a very important doctor's appt. The rate was cheap, but they will try to keep your deposit. You've Been WARNED.
Stayed 7 nights in Jan 2024
Response from front desk on 7 Feb,2024
Dear Guest,Thank you for staying with us, We have verified your reservation at the time of check out and informed you that there is no cash deposit received.Thank you

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service
Good location, first come first serve parking. Rooms are dates but weren’t bad. The carpet is gross and room could use some love but bed was comfy and no complaints. I will be back.
Stayed 2 nights in Feb 2024
Response from front desk on 7 Feb,2024
Thank you for the review

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property just off of Van Ness Ave. Lots of restaurants and stores nearby. The room was spacious but it took nearly 5 minutes for the shower to become hot. I would stay here again.
Stayed 3 nights in Jan 2024
Response from front desk on 4 Feb,2024
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the shops.
Stayed 2 nights in Jan 2024
Response from front desk on 4 Feb,2024
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from front desk on 4 Feb,2024
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had very poor lighting in the bathroom, to the point where you could not see well at all. When I informed the front desk they said wait for the manager to return. Thirty minutes later I went back to the front desk and was told the same thing. Finally I was given a different room. Why didn't they offer this immediately? I never saw the manager.
Stayed 1 night in Jan 2024
Response from front desk on 7 Feb,2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from front desk on 4 Feb,2024
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

4/10 Poor

Callie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A roof over our head, nothing more.
I wouldn’t willingly stay here again. The floors were stained completely. The plugs were missing covers. The bathroom light was out. The bathroom sink wouldn’t drain. The shower took 10+ minutes to get warm and actually ran out of hot water by the time my kids and I were done with showers. The refrigerator was unplugged and there were burn marks behind it so I’m assuming it almost caught fire or did at some point. It was a roof over our head for the time in the city. Nothing more and not worth staying at if you have a better option.
Stayed 2 nights in Jan 2024
Response from front desk on 7 Feb,2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Sonya

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was decent for the price, however the room smelled extremely musty. The floors are carpeted and absorb humidity. We will not stay again.
Response from front desk on 7 Feb,2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Sonya

Disliked: Cleanliness, property conditions & facilities
The room smelled extremely musty. It was humid in the room which was carpeted. We have found better options for the same price.
Response from front desk on 7 Feb,2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Brian

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from front desk on 9 Jan,2024
Thank you for the review

8/10 Good

Margarita

Liked: Staff & service
Disliked: Cleanliness
The place is worn down and dated, but for the price in the area this was a great deal. I never felt unsafe and the location is great. I would say that the chairs in the room and the carpet have reached their end of life and the vents looked like they hadn’t been cleaned in years but the bathroom was clean and the bed was clean as well. Overall, you get what you pay for.
Stayed 2 nights in Jan 2024
Response from front desk on 9 Jan,2024
Thank you for the stay, we work hard to fix the issues.

10/10 Excellent

Norlan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a good area. You can walk to bars and restaurants on Polk st.
Stayed 1 night in Jan 2024
Response from front desk on 9 Jan,2024
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Helynna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Inn
The price for the room was very reasonable so I was delighted to discover such a lovely room, with a comfortable bed, large bathroom, a table and chairs and a microwave and refrigerator. It was very attractive with the wood furniture and the beautiful armoire.
Stayed 1 night in Dec 2023
Response from front desk on 7 Jan,2024
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from front desk on 7 Jan,2024
Thank you for the review

6/10 Okay

Nafiz Imtiaz

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from front desk on 7 Jan,2024
Thank you for the review.

2/10 Terrible

Weiping

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay at the inn without front desk services, bathroom vanity and ceiling lights broken, no breakfast served as it is posted.
Stayed 1 night in Dec 2023
Response from front desk on 7 Jan,2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Angelina

Business traveller
Liked: Cleanliness, staff & service, room comfort
affordable & nice place
very convenient. LOVED the area. the hotel was perfect for what we need working long days in the city. free parking. the carpets need to be replaced so bring slippers. other than that i don’t have complaints about my stay.
Stayed 1 night in Dec 2023
Response from front desk on 18 Dec,2023
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Richard

Business traveller
Liked: Staff & service, room comfort
At the base of Nob Hill
Stayed 4 nights in Dec 2023
Response from front desk on 18 Dec,2023
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from front desk on 18 Dec,2023
Thanks for the awesome review, We work hard to meet expectations come back and see us soon. Cheers!

8/10 Good

James

Stayed 2 nights in Nov 2023
Response from front desk on 23 Dec,2023
Thank you for the review

2/10 Terrible

Stephen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property owner lies to your face and I was totally disappointed with his actions. Ask to change rooms was told no rooms available, but was barely half full.
Stayed 1 night in Nov 2023
Response from front desk on 7 Jan,2024
Sorry for inconvenience Availability depends on the type of the room

2/10 Terrible

Stephen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater didn't work....ok I get it...Shower pressure was zero and I mean barely enough water to get wet. But that's the hot water full blast so if you wanna wash your hair you have to turn on Cold now your taking a cold shower with no heater in the room. Ok so they give me a portable heater out of a closet probably not been used since last year and unsafe. especially with the cracked outlets and the smoke alarm that doesn't work.But my friend is sick and I need to stay another day. I ask to switch rooms and he says none available...I really hate when business owners think your stupid. They were not even close to being full. Liar....I want a refund for both nights
Response from front desk on 21 Dec,2023
Sorry for the inconvenience

4/10 Poor

Lydia

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from front desk on 21 Dec,2023
Thank you for the review

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for your courtesy service.
Stayed 3 nights in Nov 2023
Response from front desk on 21 Dec,2023
Thank you for the review

4/10 Poor

jo ann

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Advertised free breakfast. It didn't have it and the office was closed every morning we went to get coffee. Had to pay $25 per day for an extra car and $40 extra for early check in and it had to be cash. Our room was huge and clean. You could fit 3 more beds in there, the beds and lighting were really good. However, the closet had not rod, no door and no hangers to hang clothes. The water pressure was not good in the shower or bathroom sink they both trickled and the shower never got hot. The wet bar faucet had all the water pressure.
Stayed 2 nights in Nov 2023
Response from front desk on 21 Dec,2023
We work hard to fix the issues faced

8/10 Good

Andrew

Liked: Cleanliness
Disliked: Staff & service
Stayed at this place many years ago. I bit run down under the new owners. Initially given room next to elevator which has a swinging door (old!) and every time someone got in and out was a loud bang. New owners VERY inflexible on check-in time, as I arrived about 2 hours early. They did move me later. Carpeting etc has burn holes, wear. The place definitely has gone downhill.
Stayed 3 nights in Nov 2023
Response from front desk on 21 Dec,2023
Thank you for the review , will check with the issues faced

6/10 Okay

Randall

Liked: Cleanliness
Disliked: Amenities
Value = Price
Stayed 2 nights in Nov 2023
Response from front desk on 21 Dec,2023
Thank you

6/10 Okay

Miguel

Travelled with family
Liked: Cleanliness
I'd like close to town.
Stayed 2 nights in Nov 2023
Response from front desk on 21 Dec,2023
Thank you for the review

8/10 Good

Randall

Liked: Cleanliness, staff & service
Good stay for the price.
Stayed 1 night in Nov 2023
Response from front desk on 21 Dec,2023
Thank you for the review

4/10 Poor

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the penny pinching.
Stayed 1 night in Nov 2023
Response from Front desk on 22 Nov,2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big clean modern rooms. Danny was very helpful at front desk. Would recommend
Stayed 1 night in Nov 2023
Response from Front desk on 22 Nov,2023
Thank you so much for your kind words, We really appreciate you taking the time out to share your experience with us.

10/10 Excellent

Ladd

Business traveller, Travelled with partner
It was nice but a bit run down. The price was great and no bed bugs
Stayed 1 night in Nov 2023
Response from Front desk on 22 Nov,2023
Thank you so much for your kind words, We really appreciate you taking the time out to share your experience with us.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing really to complain about except being waken up by a disturbance at 4 am from the police wrestling with someone on the 3rd floor and water pouring down. Otherwise then that it was a quiet stay.
Response from Front desk on 22 Nov,2023
Sorry for unexpected issue, Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive Review
While NHM Inn is not new, it was clean, good location, quiet, great price with parking included. We'll continue to stay there when we visit SF
Stayed 1 night in Nov 2023
Response from Front desk on 22 Nov,2023
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

4/10 Poor

JEROME

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Très déçus !
Personne à l’accueil lorsque nous sommes arrivés.Nous avons dû attendre 35 minutes avant de pouvoir faire le checkin. Aucune excuse formulée par le manager, lorsqu’il est enfin arrivé en voiture d,on ne sait où... De même le lendemain lorsque je l’ai interrogé sur le lieu du petit déjeuner, son enseigne lumineuse indiquant « free parking’ free wifi, free continental breakfast ». Sa seule réponse fut : « No breakfast ». A souligner également : le lobby sentait particulièrement mauvais. Les nouveaux managers ne sont pas du tout à la hauteur, car les chambres sont correctes, l’emplacement est top, quartier sympa et clean, free parking de surcroît.
Stayed 3 nights in Oct 2023
Response from Front desk on 3 Nov,2023
Thank you for the review , we will hard to fix the issues faced

4/10 Poor

James

Disliked: Amenities, property conditions & facilities
If you aren’t keeping a car in the city during your stay, there are a lot of better options in this price range in the city. The property is really run down. Stained and torn carpets and wallpaper. Housekeeping does a good job cleaning, but unlike a lot of properties in the city, this place hasn’t been renovated in an awfully long time
Stayed 7 nights in Oct 2023
Response from Front desk on 22 Nov,2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Diego

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Front desk on 22 Nov,2023
Thank you for the review,Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Mitchell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front desk on 22 Nov,2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, and enjoyable stay. Only concern was the shower lacked warm water.
Stayed 3 nights in Oct 2023
Response from Front desk on 22 Nov,2023
Thank you for the review,Thank you for staying with us. We appreciate your feedback!

8/10 Good

haley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
staff was nice, there was good parking late at night i stayed for a concert and there was still a good amount of parking when i got back. Room smelled a little bit of mold but was otherwise clean.
Response from Front desk on 3 Nov,2023
Thank you

8/10 Good

Girlie

Liked: Cleanliness, staff & service, property conditions & facilities
With atkung anf plenty of dining optiins. Walkable ti aome tourist apots
Stayed 1 night in Oct 2023
Response from Front desk on 3 Nov,2023
Thank you

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good value motel. Convenient location. Free parking.
Stayed 1 night in Oct 2023
Response from Front desk on 19 Oct,2023
Thanks for the awesome review, We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!