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Reviews of Queen Anne Hotel

3 out of 5
Queen Anne Hotel
1590 Sutter St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1007 reviews" "
Rating 8 - Good. 259 out of 1007 reviews" "
Rating 6 - Okay. 52 out of 1007 reviews" "
Rating 4 - Poor. 31 out of 1007 reviews" "
Rating 2 - Terrible. 22 out of 1007 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Let me say, we love staying at the Queen Anne. We've stayed multiple times and will stay again despite the 3 start rating. The location is perfect for us (near family, Filmore Dining and Japantown) and they have real suites, a must when traveling with a teen. And it's affordable! (Check all travel sites, their own site is not always the best price). I wish they had a points program! What is the issue? The literal pain in my back. The springs of every single sofa, chair and mattress are worn to the point of incredible discomfort. The lobby is full of seating (which makes it wonderful, it even has two fireplaces plus nooks) so that's a lot of worn springs. I've even found a nearby chiropractor because the seating is so bad I can barely stand up straight after a few days. I now bring my own lumbar pillow (there are some lumbar pillows there, they are decorative, not for support). I have never stayed in a hotel with this problem. Ever. I want to give the QA a five star rating because of the price, the Victorian "theme", the full breakfast and friendliness of staff etc, but comfort is a factor and it shouldn't come to needing to avoid most of the furniture and bringing my own lumbar pillow. I hope they can make the change and I can rate it five starts next time.
Stayed 6 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
character, and decorations
Stayed 1 night in Apr 2024

8/10 Good

Amee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Diane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It’s a beautiful old building and all the old furnishings are beautiful as well. It is pretty run down and the room was not very well maintained.
Stayed 1 night in Apr 2024

6/10 Okay

James, Philadelphia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel lobby is well-decorated and staff are friendly”. However, the room was not very clean and I got multiple bug/insect bites in my room bites during my two night stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here twice now and the staff has been extra courteous and very helpful. I recommend this place walking distance from Japantown.
Stayed 1 night in Apr 2024

6/10 Okay

Yong Soo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the bed
Stayed 3 nights in Apr 2024

4/10 Poor

YANIRA

Travelled with family
Disliked: Cleanliness
The bathroom had black mold. Some of the areas in the room were dusty.
Stayed 1 night in Apr 2024

8/10 Good

William

Stayed 1 night in Apr 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The ornate 19th-century woodwork creates a charming atmosphere. Breakfast is better than most but hard-boiled eggs were overcooked. Staff were courteous. Overall, a good value.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in Apr 2024

8/10 Good

Viridiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John at front desk is the best. Really friendly and accommodating. This historic hotel is a must especially room 410.
Stayed 1 night in Apr 2024

8/10 Good

Alison, brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time It was spooky and elegant
Stayed 4 nights in Apr 2024

10/10 Excellent

Erika

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a queen suite with a pull out couch for 3. I was drawn to the hotel's Victorian charm and it's proximity to Japan Town. The hotel was gorgeous and the atmosphere was very welcoming. The breakfast was a nice touch too. I did have a spooky experience though. During the first night of my stay I fell asleep on my stomach and shifted around wedging my pillow between my chin and the headboard which crained my neck at a weird angle. I felt my self being shifted by my shoulders and I started to wake up a little. I got kinda mad bc I just thought it was my fiance waking me up for some unknown reason, when I got this... feeling? voice? something telling me that my neck was in an uncomfortable position. Next thing I knew I was on my back with my pillow under my head and my blankets pulled over me and I drifted back to sleep thinking nothing of it. The next night I asked my fiance about it and she told me she didn't move me or even wake up that night. I kinda went into denial mode and suggested she just was sleepy and didn't remember. After we got home, I found out this place was the most haunted hotel in SF. Apparently it was built as a boarding school for girls and it's rumored to be haunted by Mary Lake, the former headmistress who loved the school and was devastated after it closed. She's known to be a friendly spirit who takes care of guests, and even tucks them in. Her room was one floor above ours to the left. Didn't believe in ghosts until now. 10/10 life changing stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

EVELISE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful if you appreciate the style. It’s a 3-star hotel so that’s what you get overall, what is charming about the property is that is a preserved 120 year old building and decor. The staff is super friendly, it’s walking distance to many dinning options and if you are not afraid of walking a bit extra, you can be at the fisherman’s wharf in about 40 min.
Stayed 2 nights in Mar 2024

10/10 Excellent

Deliah, seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Janice, pittsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel with its gilded age charm was a fun deviation from the standard chain hotel. The bed was super comfortable. I loved the lobby with all the little conversation areas including a couple in front of fireplaces. Breakfast was more than expected with many options. The happy hour cookies and sherry were a classy touch that fit the overall vibe of the hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique hotel. Love the style, decor, staff and complimentary breakfast. Loved this place
Stayed 2 nights in Mar 2024

10/10 Excellent

Art

Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel stay Ive ever experienced in SFO. Then on top of that there was free breakfast and an afternoon tea service. Really good value 4 blocks from Japantown.
Stayed 5 nights in Mar 2024

10/10 Excellent

Mirabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to many neighborhoods. Great decor. Coffee, tea & water provided. Great sitting rooms. I will definitely be back
Stayed 1 night in Mar 2024

8/10 Good

Neal

Business traveller
Liked: Cleanliness
Nice rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Would stay again.
Stayed 1 night in Feb 2024

8/10 Good

Robert, Citrus Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Room was clean. The windows rattled a bit during the bad weather. In the morning, the sausage and coffee was a bit cold, muffins were fresh and good.
Stayed 3 nights in Feb 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness
Beautiful, Quiet and Comfy. One of the best places I’ve stayed in the city.
Stayed 1 night in Feb 2024

10/10 Excellent

Diane

Stepping back in time, it was lovely and civilized.
Stayed 2 nights in Feb 2024

2/10 Terrible

Debra

Stayed 3 nights in Feb 2024

8/10 Good

Lisa

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The use of the beautiful lobby to hang out in is a plus!! Love the neighborhood!
Stayed 2 nights in Feb 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
It's just a lovely place to stay. It's not a corporate hotel, it's quaint, quiet and cozy. Always my first choice when visiting San Francisco.
Stayed 2 nights in Feb 2024

8/10 Good

Ty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay. Staff are all very friendly and helpful. Breakfast choices were average warm continental breakfast options. This place is old and smells old. Not musty or unpleasant just old. It is super clean dispite the age. Would stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the uniqueness of the Hotel and all of its antiques. The buffet breakfast was nice and delicious. Car alarms went off ay night a few times though.
Stayed 1 night in Feb 2024

8/10 Good

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The place was like a museum. It was in good location. The beds were to soft and charging devices was a challenge. I would stay there for the price, parking and location.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Feb 2024

10/10 Excellent

karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here several times and we'll be back to stay again- lovely old building and decor-
Stayed 1 night in Feb 2024

10/10 Excellent

jade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly which is something I am very grateful for as someone who has severe anxiety. The hotel was absolutely gorgeous and the amenities were very nice. The view was beautiful and everything was so clean and cozy. This is the only hotel I’ll stay at in San Francisco, can’t wait to go back. <3
Stayed 1 night in Jan 2024

10/10 Excellent

Alex, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Victorian house that transports you to the 1800s with its decor of antique artifacts. It's like stepping back in time. The rooms are large, comfortable, and perfect for a relaxing stay. I just wish I could have stayed longer to enjoy it all.
Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Edwardian Ball.
Stayed 2 nights in Jan 2024

6/10 Okay

DOUGLAS

Stayed 1 night in Jan 2024

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at The Queen Anne. The staff was very friendly and helpful. It is not super fancy but quaint and clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a Gem
Absolutely genuine decor, friendly staff, amazing furnishings in an old style luxury hotel. Our room was spacious. The breakfast was nice as well and the dining room has plenty of space. Make time to just enjoy this place. Close walking distance to Japan town for authentic ramen. Note: there is parking in a well lit lot across the street but do not leave anything inside. We were fine, no one had breaking, but be smart.
Stayed 1 night in Jan 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Johann

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Queen Anne Hotel Staff on 20 Jan,2024
I am so sorry you didn't enjoy staying at our hotel. I will look into any notes and make the necessary changes so that any future stays will not be impacted.

8/10 Good

Susanne

Liked: Cleanliness, staff & service
I booked the hotel because of the proximity of my scheduled workshop. I did not know that the hotel was haunted until we settled in room 410 and I googled it. The first night at around midnight the mattress moved as if somebody sat down which scared me. Fortunately the heater and the fridge made noises that calmed me down. The next 2 nights were fine. The breakfast was good and delicious cookies and sherry were served in the afternoon. The only other unexplainable thing: both my husband and I swear “The Mary Lake Suite” sign on our door was invisible to us during our 3 day stay. We only saw it later in pictures of the hallway that I took.
Stayed 3 nights in Jan 2024