In-room safe, desk, rollaway beds, free WiFi
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Reviews of Hotel Novo

3 out of 5
Hotel Novo
100m N. del Hospital San Juan de Dios, Calle 14 Av Central y Primera, San José, San Jose

Reviews

8.0

Very good

Rating 10 - Excellent. 60 out of 201 reviews" "
Rating 8 - Good. 93 out of 201 reviews" "
Rating 6 - Okay. 31 out of 201 reviews" "
Rating 4 - Poor. 9 out of 201 reviews" "
Rating 2 - Terrible. 8 out of 201 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Allen

Room was a good size, very clean, good air condition, large bright windows, comfy double bed, clean bathroom with hot shower, tv worked fine many English channels, felt secure, and quiet, decent breakfast in the morning, helpful friendly staff. Location convenient where Paseo Colon meets Avenida Central close to Central Market. The area requires caution at night. Overall was pleased with the hotel which offers a lot for the relatively inexpensive price, my girlfriend and I would definitely go back.
Stayed 2 nights in Mar 2024

10/10 Excellent

RAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Novo is located in the perfect location for walking San Jose. You can hear and feel the hustle and bustle of the city. If you want quiet and peaceful, this is not the place for you but to "feel" the city of San Jose in your bones, stay right here! The staff is great from the front desk to the cleaning personnel to the dining facility. Don't miss the chance to experience San Jose to the fullest! Wake up early to the sounds of the street and let those same sounds lull you to sleep at night. I will definitely return to the Hotel Novo!
Stayed 9 nights in Feb 2024

8/10 Good

Nikki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the centre of San Jose. The rooms and bathroom were dated but clean. It was noisy at night as in the centre but ear plugs did the trick
Stayed 1 night in Feb 2024

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
To much noise every night outside the hotel.
Stayed 4 nights in Feb 2024

10/10 Excellent

Bryce

Stayed 1 night in Feb 2024

10/10 Excellent

Ozzie

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good and cheap hotel near the city center. Excelent included breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Lady Anne

Stayed 1 night in Jun 2023

6/10 Okay

Carolyn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Jean-Philippe

Stayed 1 night in Dec 2022

10/10 Excellent

terrence

Stayed 1 night in Dec 2022

8/10 Good

AGRIPINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exelent. clean rooms
Stayed 5 nights in Aug 2022

8/10 Good

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the budget-no-frills traveler!
We stayed here just to crash for the night before our early departure flight to SJO. I picked this hotel because it is just ~2 walking blocks from the bus station to the airport. It is also walking distance to a street that is lined with shops/restaurants/sodas and no car traffic. Check in was quick. Check out was great too because we left at 3:45am and the receptionist was there (lightly asleep on the couch) to quickly process us out. The room was mostly clean and spacious. I will say a cockroach ran into the room with us but we just saw one. And this is the city. And the price is fantastic.
Stayed 1 night in Jul 2022

10/10 Excellent

Louis

Stayed 1 night in Apr 2022

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended if you're looking for something cool and quiet.
Stayed 3 nights in Aug 2021

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coolness and the lack of sound in my room, coupled with the relative lack of noise.
Stayed 1 night in Aug 2021

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
The hotel is pretty great all around. Great location walking distance to the bus stain that goes to the airport. Breakfast is included and it's delicious. The rooms are clean. Shops and restaurants are close by. The only thing i can think that might put people off is the sound of the street traffic but i don't mind it. I always stay here when I'm leaving Costa Rica
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Staff was great. Very welcoming and cooperative. The location is perfect for getting around the center on foot.
Stayed 1 night in May 2021

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Good spot and everyone was helpful. Breakfast was great
Stayed 2 nights in Apr 2021

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Very central.
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
You’ll be surprise, as the picture of the hotel in the site is nothing like the real thing. Roaches in the room, towels with holes, terrible in general. Location is good, but a super sketchy area.
Stayed 1 night in Mar 2021

4/10 Poor

Ranjan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This is one of the worst hotels I stayed for the price $99, I paid for a room. run down type room with dirty looking bathroom with dim light and small size. The Breakfast was awful just one serving of everything. So, don't pay for the Breakfast here. There were hardly anyone here, yet they couldn't give a better service.
Stayed 1 night in Feb 2021
Response from Reinaldo S. on 18 Feb,2021
Hello, thank you for you feedback, however I believe you've reviewed the wrong hotel as the price you paid was not $99, but $41. You also did not pay for the breakfast as it is free included with the rate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2021

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
Hotel and room clean and tidy. Scrambled eggs bacon, rice and beans Breakfast was available from 7am. Excellent location to access town centre. Reception staff very helpful in arranging tours and assisting with any issues. They also arranged to have a filled roll ready for an early departure before the kitchen was open, which was highly appreciated. Street outside our unit was busy and a bit of traffic noise was intrusive.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid deal
Solid hotel in the center of the city. Nice room, nice breakfast.
Stayed 1 night in Aug 2019

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente serví a bajo costo.
Great.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy and clean hotel with friendly staff. Close to 2 bus stations, including the airport bus, as well as being just round the corner from the main high street.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near all the bars, in city centre area and close to all the various bus stations
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed here for a few hours to sleep, but i thought it was great and would consider staying again. The room was clean, staff was nice, it was reasonably priced, and it's walking distance to the bus station for the airport. Since i had to leave early, only my husband was able to have breakfast there. He told me he liked the breakfast.
Stayed 1 night in Jun 2019

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
Nice rooms with ideal location
This little hotel is an ideal stay if you have business to do in the center. The location is perfect although on weekends there is a disco across from the hotel and you need earplugs. But the windows are super thick and the hotel provides really goid earplugs. The free breakfast is wonderful and the rooms are great. Just make sure they don't give you a room with no windows.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location downtown by main pedestrian mall where the main attractions on. 5 McDonald’s within 5 minute walk! Breakfasts hot and good but lacking fruit. Most staff have little English but in the end transactions went well. But unable to get tourist information on San Jose or day trips or tours. Great hotel since good hotel in perfect location.
Stayed 2 nights in Mar 2019

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very nice hotel for the price. Will definitely stay there again while in San Jose.
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a budget hotel with amenities worth the money spent. I had a room without windows, but that turned out to be great! The only downside to the hotel is that it is across from a clu with music all night long. I always have the tv going all night ag a low level so it was no issue for me. I will stay agai.
Stayed 1 night in Dec 2018

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The service was great, the staff was amazing and the breakfast was delicious. Rooms were always clean, the Appliances all worked, and the price was perfect.
Stayed 4 nights in Aug 2018

8/10 Good

Javaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

elisha, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on a budget!
Great staff on arrival, clean room and bathrooms. Breakfast was more then I expected. Amazing and friendly staff. If you’re after somewhere to stay on a budget and right in the city centre then look no further. 10 our of 10 in a budget hotel sense.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good for the price
Close to everything. Safe area. Beds and linen were clean however i was itching all night. I was thinking bed bugs or scabies but couldnt be sure. Probably the chemicals used to clean them. Breakfast was decent but they make you pay for coffee and other drinks. Bring your own water. The room was a steady cool. No a/c or heat needed. It is a great deal and knowing how fast San Jose is growing. Probably will not last long at this price. Hotels are expensive and hard to find now. This hotel will be bought out by a big company and prices will soar. Just like the others.
Stayed 2 nights in Jul 2018

8/10 Good

Gringoloco, MS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
16 Nights......
The only problem I had with the stay was the noise from the street below, which is a major West bound street. Complete with buses, taxis, trucks and cars that feel it necessary to blow the horn at "Red Lights" to notify other drivers they are not stopping, ha ha......This went on every night and on Friday, Saturday and Sunday nights the club about half a block away blasted the music so loud it would actually vibrate the windows in the room. My suggestion would be to stay in an interior room if you are not a smoker like I am. Very few English speaking channels on the cable. The staff were all friendly and very accommodating. The free breakfast was very tasty. Overall, I would stay there again and look forward to my next stay......
Stayed 16 nights in Jun 2018

8/10 Good

Anisa, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything in the center of town.
Stayed 1 night in Jun 2018

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Jorge , Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay in san Jose.
This place was perfect for me . I don't have any complains , everything was as expected. Breakfast was good, the location was good, the service was good and the value for my money was there.. The staff was helpful and friendly, specially Teresa. Thanks to all of them. I definitely recommend this place.
Stayed 6 nights in Apr 2018

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very acceptable - simple breakfast was good.
Located downtown , walking distance from most of the out of town busses. Mcdonalds nearby and local eats also- 10 mins or so from center of town. Interior rooms with no windows were quiet- air con worked to keep air moving and tv had some english stations. Great houskeeping lady found my charger cord before we left- big thank you!!!!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent clean basic reasonably priced hotel.
We stayed here twice when in transit through San Jose. Hotel Novo is near pedestrian only areas, bus service to the airport. The day receptionist was very helpful and provided directions and suggestions of where to eat. She also called bus stations to locate which of the many stations had service to our destination. Basic clean hotel for a reasonable price. Suggest the inside rooms, which have no window but are very quiet.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel location service friendly staff quiet only the internet was a little slow at times for Netflix but each time I come to San José I am staying there.
Stayed 7 nights in Jan 2018

10/10 Excellent

waverider, honolulu

Liked: Cleanliness, staff & service, room comfort
a great stopover hotel
the front desk lady { I forgot her name} exhibits the professionalism of the hotel; the check in was awesome, all the hotel and surrounding city info that was given was great...but the check out procedure was something I did not expect......the front desk lady {again I forgot her name}....on her own time stayed up till 3:00am next morning in the hotel lobby to receive my room key and to bide me goodbye on my stay;...that is cool;.....gracias hotel novo and if I'm in san jose in the future, i'll definitely stay here again
Stayed 1 night in Jan 2018

4/10 Poor

Bart, Poland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff, but horrible facilities
The staff complied with all requests properly. The room was clean. Unfortunately, the room facilities were none, there were only 4 electric sockets in the room (while 2 of them were for refrigerator and TV) and none of them near the bed. The building including the room was old and disgusting, safe did not work. There was always a noise outside which was hearable. The image of the entrance on Expedia does not comply with the reality. I wouldn't call it 3-star hotel and spend this same money neither.
Stayed 2 nights in Jan 2018