Aerial view

Reviews of Verdanza Hotel

3.5 out of 5
Verdanza Hotel
8020 Tartak Street, Isla Verde, Carolina

Reviews

7.2

Good

Rating 10 - Excellent. 690 out of 1782 reviews" "
Rating 8 - Good. 366 out of 1782 reviews" "
Rating 6 - Okay. 281 out of 1782 reviews" "
Rating 4 - Poor. 209 out of 1782 reviews" "
Rating 2 - Terrible. 236 out of 1782 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tene', OAKLAND PARK

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location with friendly staff. A great price
Stayed 2 nights in Apr 2024

8/10 Good

Sandra E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
Sandra E, thank you for choosing Verdanza Hotel for your stay and for the positive rating on Expedia. We're thrilled to learn that your experience with us was enjoyable and we look forward to welcoming you back on your next visit.

10/10 Excellent

Lenin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Airport and Old San Juan
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr,2024
Lenin, it's great to hear that you appreciated our convenient location near the airport and Old San Juan. We're thrilled your stay at Verdanza Hotel met your needs, and we look forward to welcoming you back for another excellent experience.

8/10 Good

jorge

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr,2024
Jorge, it's wonderful to see your high rating for Verdanza Hotel. We're glad you had a pleasant stay. We would be delighted to host you again in the future. Thank you!

2/10 Terrible

Destiny

Stayed 5 nights in Apr 2024
Response from Customer Service on 26 Apr,2024
Destiny, it's disappointing to understand your stay was not up to your expectations. We'd appreciate the opportunity to improve and reflect upon your feedback. Our team invites you for a better experience on your future travels.

10/10 Excellent

miguel

Liked: Cleanliness, staff & service
Price
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Apr,2024
Miguel, it's great to know you found your stay at Verdanza Hotel to be a good value. We aim to provide excellent experiences at competitive prices. Please come back and visit soon!

8/10 Good

Ramphys

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Zz
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr,2024
Ramphys, thank you for your review. We're delighted you chose Verdanza Hotel for your stay and we look forward to welcoming you back in the future.

6/10 Okay

maleajah

It was nice & a good hotel they just aren’t honest about certain things
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Maleajah, thank you for taking the time to share your experiences. It's good to hear you found the hotel pleasant, however, it is regrettable to hear about your concerns regarding clarity. We always strive for transparency and appreciate your feedback as an opportunity for improvement. We hope we can better your experience in the future.

10/10 Excellent

Linerie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Had a great time on my birthday week, staff was friendly also loved Verace great food. Needs an upgrade on facilities but hotel is still nice and cozy.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Linerie, thank you for choosing Verdanza Hotel as your birthday week destination. We're thrilled to hear that you had a wonderful time and enjoyed the culinary delights at Verace. We appreciate your feedback about upgrading some aspects of our facilities and are constantly working towards enhancing guest experience. We look forward to welcoming you back for another cozy stay.

4/10 Poor

Mersiha

Liked: Staff & service
Disliked: Property conditions & facilities
The area was good. It was close to the beach and some shops, but the hotel rooms were not updated. They are doing construction outside around the pool area EVERY morning from 8am, even weekends, super loud and not enjoyable to use the pool with that noice, or try to have morning to rest. I would not have booked if i had known this.
Stayed 6 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Mersiha, we appreciate your feedback. It's great to hear you enjoyed the convenient location close to the beach and shops. We regret any inconveniences you experienced due to renovations during your stay. While these updates are necessary to enhance our guests' experience, we understand the associated noise can be disruptive. We strive to provide accurate information about our facilities and regret any miscommunication about the ongoing work. Thank you for sharing these insights and we hope for an opportunity to provide a more seamless stay in the future.

8/10 Good

Clara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, just wish construction wasn’t occurring during our stay!
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Clara, we are delighted to hear you appreciated your stay at Verdanza Hotel. Your feedback about the ongoing renovations is taken seriously and we hope this did not cause significant disturbance. We hope to have you back to experience the enhancements we are making to our property. Thank you for your understanding and support!

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service
property is very nice but under renovations...a outside bar would be convenient
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Juan, thank you for your positive feedback and for recognising the beauty of Verdanza Hotel. We are making improvements to further enhance our guest experience. Your suggestion about an outdoor bar is valuable; rest assured it's something we will review. We're looking forward to welcoming you back in the future to see the updates.

10/10 Excellent

Lyndia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was excellent from check in to check out! The staff was eager to please and I felt very comfortable.
Stayed 5 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Lyndia, it's delightful to hear about your excellent experience from start to finish at Verdanza Hotel. We're glad our eager team members made you feel comfortable. We can't wait to extend another memorable stay to you in the future. Thank you for sharing your experience.

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very friendly
Stayed 8 nights in Apr 2024
Response from Customer Service on 19 Apr,2024
Reinaldo, thank you for your glowing comments about the Verdanza Hotel. It's fantastic to know you found our team members to be so amiable. It was an honor hosting you and we hope to see you again in the future.

6/10 Okay

Jesus

Travelled with family
Liked: Staff & service
They are renovating the property, would have liked to stay in a more renovated room.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr,2024
Jesus, thank you for sharing your thoughts. We understand your preference for an updated accommodation during your stay. Your feedback is appreciated and will help as we continue to improve and upgrade our rooms. We hope to provide you with a newly renovated room on your next visit.

6/10 Okay

Courtney

Travelled with group
Liked: Cleanliness, staff & service
Rooms do not have a microwave. Bathroom is very very small. They also charged an additional fee after the stay for using the pool which was not pre discussed. Staff was friendly and it’s a very close walk to the beach.
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr,2024
Courtney, it's appreciated that you took the time to share your most recent experience. It's regrettable to hear about the unexpected pool fee, the lack of a microwave, and space issues in the bathroom. The team is glad, however, that you found them welcoming and that the proximity to the beach added value to your stay. Rest assured that your comments will serve as valuable feedback for continuous improvements. Thank you.

6/10 Okay

Ramphys

Travelled with family and small children
Liked: Cleanliness, staff & service
El
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr,2024
Gracias por tomarse el tiempo para compartir sus comentarios, Ramphys.Si bien nos alegra saber que su estadía fue agradable, lamentamos saber que su experiencia con nosotros no fue perfecta. Hemos compartido sus comentarios con los miembros apropiados de nuestro equipo y esperamos recibirlo nuevamente para que podamos compartir una estadía más positiva con usted.

8/10 Good

maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr,2024
Maribel, we're thrilled to hear you found your stay at Verdanza Hotel to be good. We continually strive to provide exceptional experiences for our guests. Your feedback is greatly appreciated and we hope you consider us again for future travels.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Service on 16 Apr,2024
Jason, thank you for your high rating for Verdanza Hotel on Expedia! We're delighted you had an excellent stay with us. We hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

Stacey

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The exterior of the property and lobby were very nice and clearly newly renovated. Room was outdated and small. AC was incredibly noisy and ran constantly. Room was next to service elevator that was used 24/7. Not worth $200 per night.
Stayed 4 nights in Apr 2024
Response from Customer Service on 10 Apr,2024
Stacey, it's great to hear you appreciated our renovated exterior and lobby. We regret to learn, however, that the room size and decor were not up to your expectations. We also want to address your concerns regarding the air conditioning unit and the proximity to the service elevator. Rest assured, all guest feedback is valuable to us as we strive to enhance our offerings. For your future visits, we’d be more than happy to help you select a room that might better meet your preferences. As for the value, we believe our pricing reflects our location and the amenities we offer, but your feedback is important and has been noted. Thank you for your review.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect close to beaches and plenty of restaurants within walking distance. Hotel was clean and a good breakfast restaurant and bar on grounds
Stayed 4 nights in Mar 2024
Response from Customer Service on 10 Apr,2024
Albert, it's exhilarating to hear you found the location of Verdanza Hotel to be ideal, near stunning beaches and a myriad of dining options. We're glad you appreciated our well-kept environment and enjoyed the breakfast, restaurant, and bar offerings within the premises. Thank you for choosing us, and we hope to have the opportunity to serve you again soon.

6/10 Okay

Yahaira L

Travelled with family and small children
Liked: Staff & service
Close to the beach and restaurants! Staff very friendly and great customer service. Main lobby very nice, but rooms need updating. During my stay two out of five nights there was a fire alarm issue which was a bit annoying.
Stayed 5 nights in Apr 2024
Response from Customer Service on 9 Apr,2024
Yahaira, it's great to hear you appreciated our prime location near the beach and restaurants, and that our team members provided superior service. Accordingly, we are always looking for ways to improve and will consider your suggestions regarding the room enhancements. We are sorry for any inconvenience related to the fire alarm. This is not indicative of a typical stay with us and we hope for another opportunity to provide a smoother experience.

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were building a wall -I guess to enclose the perimeter around the pool to probably privatize & form separation between outdoor eating area - I loved the kids splash area- Hotel staff was helpful & polite- room was clean- the cafe by the pool had great food and staff. Would definitely recommend
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr,2024
Juanita, we're thrilled to hear you enjoyed your stay at Verdanza Hotel. It's pleasing to know that our team members were able to assist you and you found our accommodations clean and comfortable. We're also glad that you loved our unique kids splash area and café by the pool. We strive to offer excellent experiences, and your feedback means a lot. We look forward to welcoming you back!

8/10 Good

Xavier

Travelled with partner
Liked: Staff & service, property conditions & facilities
I expected a balcony with a beach view but it was unavailable when I got there after I requested it and paid for it online. There room wasn't clean enough, the bathroom towels were dirty, the tub was dirty, it didn't even look like the shower was cleaned, I had to ask for towels as soon as I arrived. The fridge had to be replaced because it wasn't working and there was a connecting room attached to my room without a lock with young guest next door. My fiance and I were not pleased but the staff were very nice and fast with service.
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr,2024
Xavier, thank you for sharing your experience. It's regrettable to hear that you faced several challenges during your stay, including difficulties securing the room view you initially requested, and concerns regarding the cleanliness and amenities. Our team members should always deliver immaculate rooms and functional features - your feedback prompts us to review our standards. It is, however, heartening to hear that our team was swift and cordial with their service - we aim to offer unparalleled assistance for all guests. We appreciate your feedback and hope you would provide us another chance to exceed your expectations.

10/10 Excellent

victor, manati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr,2024
Victor, thank you for the succinct review! We're pleased to hear that your stay at Verdanza Hotel met your expectations perfectly. We can't wait to welcome you back in the near future.

8/10 Good

Gisela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr,2024
Gisela, we're glad to hear that you found Verdanza Hotel's team members to be wonderful during your stay! We aim to provide the best possible service and it's delightful to know we met your expectations. Thank you for choosing Verdanza Hotel and we'd be pleased to welcome you back in the future.

4/10 Poor

Marissa, Carbondale

Liked: Amenities
Disliked: Staff & service
Cleaning crew left my room open to everyone after they made the beds. reported it immediately. My kids brought expensive electronics and we left them in the room. Toilet wasn’t flushing properly ,they adjusted it but it went back to loud noises. The hotel itself is great and it’s across the st from beach.
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Apr,2024
Marissa, your review is vital in improving our services for future guests. We're genuinely sorry to hear about the unfortunate experiences during your stay, particularly with your room security and the plumbing issue. We take these matters seriously and have raised them with our team members. We're glad to know that the hotel's location was convenient for you. Please be assured that this isn't the norm and we're committed to providing better service on your next visit.

2/10 Terrible

Charlie

Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
We appreciate the feedback, Charlie.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Haidee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach, about a block away. Parking on property was very easy. The room had a great view of the pool, the ocean and the city. The room was fine. AC was very cold. Room was cleaned every day. The coffee shop had amazing croissants. This place is next door to CVS and we went there a million times. We ate next door at Mi Casita. It's a great location, right in town. Only complaint was there were really loud teens at the pool one night and no one said anything to them but it was spring break. I would stay here again.
Stayed 5 nights in Mar 2024
Response from Customer Service on 3 Apr,2024
Haidee, it brings us delight to hear that Verdanza Hotel's proximity to the beach and convenient parking facilities contributed towards your positive experience. It's great to know you enjoyed our poolside views, daily room service, and the delectable croissants from our onsite café. Your frequent visits to our nearby establishments illustrate the convenience of our location. We understand that excessive noise at the pool can affect peacefulness; rest assured, we're addressing this to maintain an atmosphere of harmony at all times. We're thrilled to know you would consider revisiting us. We'll be eagerly waiting to offer another enjoyable stay.

4/10 Poor

Jeannette

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I feel like the place has potential the food in the restaurant amazing but the hotel itself needs a lot of help and update, maybe if the rooms were cleaner then I wouldn’t have mind the updates needed.
Stayed 5 nights in Mar 2024
Response from Customer Service on 3 Apr,2024
Jeannette, we appreciate your perspectives. We're glad you had a delightful dining experience. However, we're disheartened to learn that the cleanliness and decor did not meet your expectations. We continuously strive to improve our guests' experiences, and your feedback is crucial in facilitating these improvements. We welcome the opportunity to provide you with a stellar experience should you choose to stay with us in the future.

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities
The hotel was really nice , front desk was very attentive staff overall were , the food was good at the restaurant, the pool and hot tub were amazing
Stayed 4 nights in Mar 2024
Response from Customer Service on 8 Apr,2024
Briana, reading your wonderful feedback about Verdanza Hotel brightens our day. It's delightful to hear that our front-of-house team members were able to provide you with attentive service, and you enjoyed our gastronomic offerings as well as our pool and hot tub facilities. We eagerly anticipate your next visit.

8/10 Good

Eva

Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel was great other then it was really out dated for the price you pay. Inside the rooms it felt dirty and just very outdated. Other then that no complaints. Pool and hot tub was great! Coffee shop was nice! And the hotel is at a walkable distance from CVS, souvenir shops and the beach. You have everything you need around you!
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr,2024
Eva, it's wonderful to see that Verdanza Hotel's location and amenities were beneficial for your stay. We're glad to know that the availability of the pool, hot tub, and coffee shop added value to your experience. At the same time, we acknowledge your comments about our interior decor and ensure you that we are constantly working on updating aspects of our hotel to enhance guest experience. We appreciate your feedback and look forward to the opportunity to serve you again in the future!

8/10 Good

Aarion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, great staff
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr,2024
Aarion, thank you for sharing your experience at Verdanza Hotel. It's delightful to hear you enjoyed our location and found our team members great. We appreciate your feedback and can't wait to welcome you back for another pleasant stay.

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities
The property was under remodel
Stayed 7 nights in Mar 2024
Response from Customer Service on 2 Apr,2024
Mario, thank you for choosing to stay at Verdanza Hotel during our remodeling phase. We appreciate your understanding and hope that this has not diminished the value of your experience. Rest assured, these renovations are part of our efforts to continually enhance our facilities for our esteemed guests like you. We hope to have the pleasure of welcoming you back to experience our newly updated hotel.

8/10 Good

Delia

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Customer Service on 22 Apr,2024
Delia, thank you for rating Verdanza Hotel. We're delighted you had a pleasant experience with us. We're eager to welcome you back soon. Thank you again for choosing our hotel for your stay.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 2 Apr,2024
Thank you for this lovely rating, Jesus!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Verdanza Hotel. We'd like to share an even better experience with you soon.

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a walkable area. Close to the beach and restaurants.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
Lillian, we're delighted to hear that you appreciated Verdanza Hotel's superb location, proximate to both the beach and a variety of eateries. We trust you've made some wonderful memories during your visit. We look forward to welcoming you back in the future for another exceptional experience.

10/10 Excellent

Alfredo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar,2024
Thanks for the amazing rating, Alfredo!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Verdanza Hotel!

8/10 Good

Yalanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Close to the airport. Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar,2024
Yalanda, we're thrilled to hear you enjoyed your stay at Verdanza Hotel. It's great to know you found our proximity to the airport along with the cleanliness and comfort of our facilities to your liking. Your positive feedback is deeply appreciated. Looking forward to welcoming you back in the future.

8/10 Good

Ligaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar,2024
Ligaya, thank you for sharing your feedback. We're pleased to hear you found our stay at Verdanza Hotel to be favorable. We're always striving to offer the best experience for our guests. We hope to welcome you back in the near future.

8/10 Good

Maricella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Apr,2024
Maricella, thank you for taking the time to rate your recent stay at Verdanza Hotel. We're pleased to see that you had a positive experience with us. We strive to provide exceptional service, and your feedback serves as encouragement to our team. We hope to welcome you back again soon for an even better experience.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN PROPERTY WAS WELL MAINTAINED
Stayed 5 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Jose, it's wonderful to hear about your picture-perfect experience at Verdanza Hotel. Your mention of the impeccable cleanliness and high maintenance standards reaffirms the commitment we have to creating a remarkable stay for our guests. We truly appreciate your feedback and look forward to your next visit.

8/10 Good

Juan, Astoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the friendly staff in the lobby. Especially Oscar bellboy, Billie and Valeria at the front desk. The parking ticket validator was not very courteous and slow to give service. Seemed to have an attitude every time we went to validate the parking to leave the parking lot. Other than that, everything else was excellent.
Stayed 6 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Juan, thank you for choosing Verdanza Hotel and for sharing your experiences. We're thrilled you enjoyed our wonderful colleagues in the lobby such as Oscar, Billie, and Valeria. However, we regret you had a less than satisfactory encounter with our parking validation process. Be assured, we continually strive to improve our services based on guest feedback. We look forward to your next stay where we hope to provide an all-around excellent experience.

6/10 Okay

Amorliz

Travelled with family
Liked: Cleanliness, staff & service
Great location close to airport and the beach. However needs a little TLC. Rooms are clean but seem out dated. WiFi signal is very weak and one password for all rooms. Didn’t know about construction noise until we got to the property
Stayed 4 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Amorliz, thank you for sharing your feedback. We appreciate your recognition of our prime location right beside the airport and beach. Your concerns mentioned about needing a bit of revitalization, the Wi-Fi signal strength, and being unaware of refurbishment work are all taken into consideration. We strive to provide the necessary information beforehand and we're currently working on improvements to enhance overall customer experience. We look forward to delivering a more seamless stay next time you choose to visit.

2/10 Terrible

Garry

Stayed 1 night in Mar 2024
Response from Customer Service on 16 Apr,2024
Garry, it's quite disheartening to see your rating. Rest assured, we constantly strive to ensure our guests have an optimal experience. We would genuinely appreciate if you could provide more detailed feedback, allowing us to better understand where improvements can be made. Your suggestions will be highly valued.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and house keeping was very fast in their service when needed.
Stayed 6 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
Sabrina, what a pleasure to read about your top-rated experience at Verdanza Hotel! We are proud of the quick service provided by our dedicated housekeeping team members and their friendly interaction that contributed to your satisfactory stay. We look forward to welcoming you back in the future.

4/10 Poor

Cindy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction, small rooms, tiny bathroom. Not very comfortable for a staff, would not return
Stayed 7 nights in Mar 2024
Response from Customer Service on 25 Mar,2024
Cindy, we regret to hear that your recent stay did not meet your expectations. Our ongoing enhancements are aimed to improve guest experience and we're sorry this caused some disruption. We note your feedback regarding the room and bathroom sizes. Our team members are always exploring means to enhance comfort for our valued guests. We hope you will reconsider and give us a chance to show you our improvements in the future.

4/10 Poor

Stacy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here for 5 nights. After the second night we still hadn’t received housekeeping to clean our room. So we called and they said they’d send someone up. Never happened. Day 3- same thing. My husband called for a cleaning again same thing no one came. Day 4 we had to call twice with them saying “we told house keeping to clean your room we don’t know why they haven’t been there” finally the day before we left (in the late afternoon) we got housekeeping to come. Did they clean? Absolutely not. All they did was make the bed and take our garbage bins. The floor was still filthy and full of sand. This is unacceptable for a hotel. Also rooms are dated and don’t expect a strong water flow in the bathroom. This hotel needs a major makeover which apparently they are doing but we’ll see. I was super disappointed in my stay here and will not be returning. Spend a little more money and go elsewhere. You’ll thank me later.
Stayed 5 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
Stacy,We regret to note the issues you experienced during your stay with us. Feedback is vital for improvement and your concerns have been taken seriously. Our touchpoint here is to indicate how essential our guests' experiences are to us and not as a pretense. We believe in our commitment to our guests and will keep working to improve everyone's satisfaction. Your feedback is valuable and will be taken into account for our future endeavors.We hope for another opportunity to better serve you in the future

10/10 Excellent

Jovan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay spacious room close to the beach and convenience stores also nice pool and jacuzzi
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar,2024
Jovan, it's brilliant to hear that you enjoyed a great stay at Verdanza Hotel. We're thrilled our spacious rooms, proximity to the beach, and on-site amenities like the pool and jacuzzi contributed to your satisfaction. We endeavor to offer convenience and enjoyment for our guests and it sounds like we hit the mark for you. Next time you're in the area, we hope to be your first choice again.

10/10 Excellent

Heather, Cedar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar,2024
Thank you for the fantastic rating, Heather!We strive to make all of our guests feel welcome and relaxed during their time at Verdanza Hotel! We can't wait to see you again soon.