Hotels in Santa Cruz

"AC does not work. Room was hot although the temp dial was set at the lowest temperature"

"Water supply to the room was very limited and weak. You had to hold the shower knob for a good while to allow water to travel up the pipe and have enough back pressure to keep the shower on. When any other water (sink, toilet, etc) was turned on , shower stopped. Only enough water for one usage source. Toilet would not flush , without opening tank and manually pushing down on mechanism inside. Mildew was severe around base of toilet, shower grout and tile grout in spots on bathroom floor. Hallway outside the room , carpet had been soaked by something and entire hallway smelled moldy. Carpets are vintage , likely a decade old .. very bad shape in all common areas , dirty black appearing almost like they had been used on a city sidewalk . Inside the room carpet was similarly old, not quite as worn. The AC would not drop the room temp below 23C. Sheets and linens were clean , towels were frayed old but clean. Walls had water stains and marks throughout the hotel. This was once a fantastic place, palatial and nice , across the street from the airport. (Easy 5 mins walk). Included breakfast buffet was good, selections were limited compared to previous years but food was well prepared. Coffee like Folgers or Maxwell House.. but worked. I really hate to say but we won’t stay again .. and we’ve been in and out a few times over the last 25 years. The staff were attentive and helpful, and doing what they could to serve."

"Me and my wife stayed at Costabella Tropical Beach Hotel for five nights and had a genuinely pleasant experience. The room was comfortable, everything worked properly, and the AC was a lifesaver in the May heat. Check‑in was smooth, and we were even allowed to check in early. The staff were consistently warm and attentive. The resort has three restaurants/bars, all serving great food with plenty of local Cebu dishes. If you can, choose the breakfast option — the morning buffet is worth it. The beach is one of the nicest in the area, with clean white sand and calm water. There are lots of water activities available, including boat rides and island‑hopping. Highly recommend the coral reef snorkel dive tour. The pools are well maintained, and the on‑site spa was another highlight with good pricing and skilled masseuses. Another plus is the location. The resort is close to local nightlife spots, so there’s plenty to do outside the property if you want to explore. Overall, we enjoyed our stay and left with great memories. We’re already looking forward to coming back."

"Rooms were nice and clean, staff very friendly. Good location to walk to Ayala Central Mall"

"Staff don’t answer the phone consistently and don’t respond to messages. "

"The staff is very welcoming."

"Good breakfast, several food to choose . My room was clean but need some maintenance specially the bathroom shower door. By the window it looks like something was done but not finished. Towels need to be changed, they looked old and overused. Also when people on the other room made some loud noise or moved something you can hear it, that happened on my first night. I was awakened by people talking loud and made noise by moving furniture in their room . I liked the location which is just across Ayala mall where you can do shopping and restaurants to choose."

"Beautiful hotel with absolutely great staff. Great food, great views and wonderful room"

"Very family and elderly friendly however bed had termites or some kind of pest that were falling on my mom. So much so a room switch had to happen."