View from room

Reviews of Hilton Santa Fe Buffalo Thunder

4 out of 5
Hilton Santa Fe Buffalo Thunder
20 Buffalo Thunder Trl, Santa Fe, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 485 out of 1002 reviews" "
Rating 8 - Good. 278 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 58 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Farmehr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have much interaction with the staff. The hotel itself is nice however I found one strand of hair folded in the towel and one still attached to the shower wall! You would think at those nightly rates they would do a better housekeeping!
Stayed 1 night in Apr 2024

10/10 Excellent

Voytec

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel in the middle of nowhere
Stayed 2 nights in Apr 2024

2/10 Terrible

Sandra

Disliked: Cleanliness
The rooms were nice but not what we had booked. There is no more room service and they have limited restaurants. We attended a concert there and left leave early because the music was distorted, and the sound quality was really horrible. The concert is located in a ballroom with a stage. I will never attend a concert there again. They make a lot of money at this hotel, they should put that towards a concert hall or arena.
Stayed 1 night in Feb 2024

6/10 Okay

Andrea

Business traveller
Chair was torn and old in my room. Smelled like smoke
Stayed 1 night in Apr 2024

8/10 Good

Krista

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Love the environment and the staff was very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Theresa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from DW on 22 Apr,2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to stay again
Stayed 1 night in Mar 2024
Response from DW on 22 Apr,2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

REBECCA

Travelled with partner
Clean southwest flair rooms and quiet. Restaurants, shopping, spa and entertainment on the property.
Stayed 4 nights in Apr 2024
Response from Danika on 17 Apr,2024
We greatly appreciate your wonderful review! It's truly rewarding to know that your experience with us was exceptional. Ensuring your satisfaction remains our utmost priority, and we can't wait to have you back for another outstanding stay in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. The room itself was nice in that it kept with the overall aesthetic. The furniture seemed high quality. But the average room size wasn’t impressive. We only stayed one night but we enjoyed it. The bathroom was good size and very nice looking and clean. We got breakfast at the Starbucks downstairs which was satisfying. The danishes were really delicious.
Stayed 1 night in Apr 2024
Response from Danika on 15 Apr,2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our property beautiful and that you appreciated the overall aesthetic of your room, as well as the high-quality furniture. While we understand your feedback regarding the room size, we're pleased to hear that you still enjoyed your stay. It's wonderful to know that you found the bathroom spacious, clean, and visually appealing. We're also glad you enjoyed your breakfast at our Starbucks outlet, especially the delicious danishes! Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Diana

Stayed 2 nights in Apr 2024

10/10 Excellent

Jada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Danika on 8 Apr,2024
We greatly appreciate your wonderful review! It's truly rewarding to know that your experience with us was exceptional. Ensuring your satisfaction remains our utmost priority, and we can't wait to have you back for another outstanding stay in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort stay, very clean and quiet
Stayed 2 nights in Mar 2024
Response from Danika on 3 Apr,2024
Thank you for your positive feedback! We're thrilled to hear that you had a comfortable and enjoyable stay with us. We appreciate your kind words about the cleanliness and quietness of our accommodations. It was a pleasure to host you, and we look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great, calm getaway!
Stayed 3 nights in Mar 2024
Response from Danika on 2 Apr,2024
Thank you for your amazing review! We are pleased to hear that you had a wonderful and relaxing trip. We hope to see you again on your next getaway!

10/10 Excellent

Anel

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Toilet was clogged when we got there. Lighting could be better.
Stayed 1 night in Mar 2024
Response from DW on 2 Apr,2024
Thank you for your feedback. We apologize for the inconvenience with the clogged toilet and lighting in your room. We'll address these issues promptly. We appreciate your understanding and hope to welcome you back for a better experience in the future.

10/10 Excellent

Terri

Stayed 1 night in Mar 2024
Response from DW on 22 Apr,2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!

8/10 Good

somer

Stayed 1 night in Mar 2024
Response from Danika on 28 Mar,2024
Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any areas where we can improve and earn that extra star next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very relaxing didn’t have to leave the property unless you wanted to.
Stayed 2 nights in Mar 2024
Response from Jason Schliening-Hotel General Manager on 20 Mar,2024
Hello Joan, Thank you for the great rating here on your stay with us. We are happy to read your comments about how relaxing it was for you. We look forward to seeing you again!

10/10 Excellent

Lisa, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jason Schliening-Hotel General Manager on 20 Mar,2024
Thank you for the great score here Lisa!Come back soon!

10/10 Excellent

PAOLA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice big hotel with casino. 16 minutes away from downtown.Rooms were clean but out of date with chairs scraped. Friendly staff
Stayed 2 nights in Mar 2024
Response from Jason Schliening-Hotel General Manager on 20 Mar,2024
Hi Paola, Thank you for the feedback. Yes, we are getting ready for new chairs soon!Hope to see you again sometime-Regards, Jason Schliening

10/10 Excellent

Jorge F, Colleyville

Stayed 3 nights in Feb 2024
Response from Danika on 28 Mar,2024
Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience during your stay. It's wonderful to know that everything met or exceeded your expectations. We appreciate your kind words and recommendation. We look forward to welcoming you back again soon for another exceptional stay!

8/10 Good

Nicole, Farmington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super gorgeous place to stay. Only I wished the arcade would stay open later. And the gift shops as well. My kid had a bad stomach ache and we needed something from the gift shop but it was closed.
Stayed 1 night in Feb 2024
Response from Jason Schliening-Hotel General Manager on 6 Mar,2024
Hi Nicole, Thank you for the feedback here. We may look at the later hours for the arcade and sorry to hear of you child's upset stomach. Hopefully recovered ok--Regards, Jason SchlieningHotel General Manager

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jason Schliening-Hotel General Manager on 6 Mar,2024
Hi Jennifer, Thank you for staying with us. We certainly strive for a '5 out of 5' score. We certainly hope you'll visit us again sometime soon. Regards, Jason Schliening Hotel General Manager

10/10 Excellent

Nicholas, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities.
Stayed 1 night in Feb 2024
Response from DW on 26 Feb,2024
We wanted to extend our sincerest gratitude for taking the time to share your recent experience with us at Buffalo Thunder. Your feedback is invaluable to us, and we're thrilled to hear that you had a wonderful stay.We can't wait to welcome you back again soon for another memorable experience. Should you have any further comments or requests, please don't hesitate to reach out. Until then, safe travels!Warm regards,Danika WrightRevenue ManagerBuffalo Thunder

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024
Response from Jason Schliening-Hotel General Manager on 20 Mar,2024
Hi Michelle, Thank you for the great score here! Hope to see you again sometime

10/10 Excellent

Derek, Fairfax

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay about 12 miles outside of Downtown Santa Fe. Very clean and comfortable. Only two drawbacks. Room fid not have kitchenette which I did not necessarily need on this trip but normally do. Also, only one way in/out of building. I chose a room on a far end and got lots of steps “coming and going”. I would stay here again! 🤓
Stayed 5 nights in Feb 2024
Response from dw on 26 Feb,2024
Thank you for sharing your recent experience at Buffalo Thunder with us. We're delighted to hear that you had a wonderful stay. Next time you are here, if you stay in the Spa wing you can park behind the resort and exit on the 2nd floor. It cuts down on some of the steps, but you are correct, our property is very spread out. We apologize for any inconvenience regarding the lack of kitchenette in our accommodations. However, we'd like to offer an alternative solution: the Homewood Suites next door features kitchens in their property and still provides access to our amenities. We hope this option proves helpful for your next visit. We look forward to welcoming you back soon!Thank you,Danika WrightRevenue Manager

10/10 Excellent

DANIELA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice! Beautiful!!!
Stayed 1 night in Feb 2024
Response from dw on 26 Feb,2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

Leticia

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
All is great!!😊
Stayed 1 night in Feb 2024
Response from DW on 26 Feb,2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

Benjamin

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from DW on 26 Feb,2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was rude from check in to check out
Stayed 1 night in Jan 2024
Response from dw on 26 Feb,2024
Thank you for taking the time to provide feedback on your recent stay at Buffalo Thunder. We're glad to hear that you had a positive experience overall. However, we're truly sorry to learn about your experience with our staff. Providing exceptional service is a top priority for us, and we apologize if this was not reflected during your visit. Rest assured, we will address this issue internally to ensure that all guests receive the warm and courteous service they deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Cody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great indoor pool and hot tub.
Stayed 3 nights in Feb 2024
Response from DW on 26 Feb,2024
We greatly appreciate your positive review of the hotel. Glad the indoor pool and hot tub were such a hit! We're eagerly looking forward to your next visit!

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from Jason Schliening-Hotel General Manager on 20 Mar,2024
Hi Eric, Thank you so much for the great score here. Hope to see you again soon!

10/10 Excellent

Dean

Stayed 1 night in Jan 2024
Response from Jason Schliening-Hotel General Manager on 20 Mar,2024
Hi Dean, Thank you for the 5 out of 5 score!Come back soon!

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is run down Only two places to eat and the deli that was supposed to be open until 2 am was out of everything by 12:00
Stayed 1 night in Jan 2024
Response from DW on 26 Feb,2024
Thank you for sharing your feedback regarding your recent stay with us. We're truly sorry to hear that your experience did not meet your expectations. Your concerns about the condition of the hotel and the limited dining options are duly noted, and we will certainly address these issues with our management team to make necessary improvements. Additionally, we apologize for the inconvenience caused by the deli closing early. Rest assured, we will look into this matter and take steps to ensure that it does not happen again in the future. We value your input, and we hope to have the opportunity to regain your trust during your next visit. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

8/10 Good

Josiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a ways outside of Santa Fe. Limited amount of restaurants in the Casino. Best Nreakfast was at Iguana Cafe. Indoor pool and gym was amazing, heated indoor pool was great for the kids.
Stayed 2 nights in Jan 2024
Response from DW on 26 Feb,2024
Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you enjoyed the amenities like our indoor pool and gym, and that the heated pool was a hit with the kids. We apologize for any inconvenience regarding the distance from Santa Fe and the limited dining options in the casino. Your input is valuable to us as we continuously strive to improve our guest experience. We're delighted you had a positive overall experience, and we hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 Good

Norma

Stayed 1 night in Jan 2024
Response from Jason Schliening-Hotel General Manager on 20 Mar,2024
Hi Norma, Thank you for staying with us. If you have any further feedback, please let us know. Regards, Jason Schliening

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area and appreciate being able to take my fur baby!
Stayed 4 nights in Dec 2023
Response from DW on 26 Feb,2024
We greatly appreciate your positive review of the hotel! We love having the option to accommodate pets as well, we fully understand they are family too! We're eagerly looking forward to your next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DW on 26 Feb,2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DW on 26 Feb,2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

Chris Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint was the staff at the restaurant in the Casino was rude and it took forever to get seated.
Stayed 5 nights in Dec 2023
Response from DW on 26 Feb,2024
Thank you for taking the time to provide feedback on your recent stay at Buffalo Thunder. We're glad to hear that you had a positive experience overall. However, we're truly sorry to learn about your experience with our staff. Providing exceptional service is a top priority for us, and we apologize if this was not reflected during your visit. Rest assured, we will address this issue internally to ensure that all guests receive the warm and courteous service they deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was enjoyable
Stayed 1 night in Jan 2024
Response from DW on 26 Feb,2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left my credit card at the front desk and they called me right away in my room. Fixed the stress i was feeling.
Stayed 1 night in Jan 2024
Response from DW on 26 Feb,2024
Thank you for taking the time to share your experience with us. We're pleased to hear that our team was able to promptly address the situation with your credit card and alleviate any stress you were feeling. Ensuring our guests' peace of mind is a top priority for us, and we're delighted to have met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Was able to go right to a concert and then right back to room.
Stayed 1 night in Jan 2024
Response from DW on 26 Feb,2024
We truly value your positive feedback about the hotel! Providing a safe and enjoyable concert experience for our guests is a top priority for us, and we're grateful for the opportunity to do so responsibly. We can't wait to welcome you back for your next visit!

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from DW on 26 Feb,2024
We greatly appreciate your positive review of the hotel! We're eagerly looking forward to your next visit!

10/10 Excellent

debra m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Casino
I have been coming to the Buffalo Thunder since 2009, annually when I visit my Aunt in Santa Fe. We always stay at the Buffalo Thunder as it is a beautiful hotel, very clean and the casino is great.
Stayed 1 night in Jan 2024
Response from DW on 26 Feb,2024
Thank you so much for your continued loyalty and for choosing Buffalo Thunder as your home away from home during your visits to Santa Fe! We're thrilled to hear that you've consistently enjoyed your stays with us since 2009. Your kind words about our hotel's cleanliness and the enjoyable experience at our casino mean a lot to us. We strive to provide exceptional service and a welcoming environment to all our guests, and we're delighted to have earned a 10/10 rating from you. We look forward to welcoming you back for many more wonderful stays in the years to come!

6/10 Okay

Thalia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from DW on 26 Feb,2024
We sincerely value your positive feedback about the hotel! We eagerly anticipate your next visit!

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DW on 26 Feb,2024
We sincerely value your positive feedback about the hotel! We eagerly anticipate your next visit!

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DW on 26 Feb,2024
We sincerely value your positive feedback about the hotel! We eagerly anticipate your next visit!

6/10 Okay

Venkoji Kiran, Frisco

Travelled with family
Disliked: Staff & service, amenities
Staff is super rude
Stayed 4 nights in Dec 2023
Response from DW on 26 Feb,2024
Thank you for taking the time to provide feedback on your recent stay at Buffalo Thunder. We're glad to hear that you had a positive experience overall. However, we're truly sorry to learn about your experience with our staff. Providing exceptional service is a top priority for us, and we apologize if this was not reflected during your visit. Rest assured, we will address this issue internally to ensure that all guests receive the warm and courteous service they deserve. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.