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Reviews of Best Western Estacion Central

3.5 out of 5
Best Western Estacion Central
Avda. Lib Bernando O'Higgins 3559, Santiago

Reviews

8.4

Very good

Rating 10 - Excellent. 133 out of 267 reviews" "
Rating 8 - Good. 90 out of 267 reviews" "
Rating 6 - Okay. 22 out of 267 reviews" "
Rating 4 - Poor. 7 out of 267 reviews" "
Rating 2 - Terrible. 15 out of 267 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Beth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing good about this place!
Stayed 1 night in Apr 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. On behalf of our entire team, I apologize for not having exceeded your expectations. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

10/10 Excellent

Bernard, Lac-aux-Sables

Liked: Cleanliness, staff & service, property conditions & facilities
Good food and healthful staff.
Stayed 2 nights in Apr 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

10/10 Excellent

Tianna

Stayed 1 night in Mar 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

10/10 Excellent

Artur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Śniadanie doskonałe
Stayed 1 night in Apr 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

8/10 Good

Caleb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great location. I took the bus from the airport to Estación central and walked to the hotel. The hotel is also walkable to terminal San Borja, which is the bus terminal to Valparaiso. I visited from the USA, and the front desk attendant spoke very good English which was a great surprise. The breakfast was incredible with tons of options. The room was small, but everything was clean and worked great. I arrived early and left my bags with the front desk and he kept them safe. The building is safe and secure. The price was excellent. I would recommend and would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

6/10 Okay

Violeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were extremely patient and helpful when we needed assistance getting taxis and retrieving a lost passport. We appreciated that they spoke English and nothing was too hard for them.
Stayed 2 nights in Apr 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Overall reasonable standard and excellent value
Stayed 2 nights in Apr 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

8/10 Good

Linda

Liked: Cleanliness, staff & service
Great staff the Internet was not on all the time kept gerting kicked off. Same breakfast every single day. They would cook the scrambled eggs sit for a few hours rubbery and in clumps instead of throwing it away they would add fresh eggs on top of the old. Stale pastry and rolls every day yuck.Spanish stations only exept bbc news in english. A lot of bakery around for sure they could get fresh baked pastry. Wished they had Netflix. During the day male front fesk clerk very nice.
Stayed 1 night in Mar 2024
Response from HOTEL BEST WESTERN on 12 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

10/10 Excellent

ZhenChuan

Stayed 2 nights in Mar 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

8/10 Good

Cassandra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Bed are very small even tho they are single beds
Stayed 4 nights in Mar 2024
Response from HOTEL BEST WESTERN on 12 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

2/10 Terrible

Linda

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Two male front desk clerks very friendly. From the USA television movies all in spanish. I rely on my phone constantly getting kicked off the Internet. The breakfast was horrible.Cold coffee scrambled eggs sitting for a couple of hours chunks of rubber. Kiwi Sour. sausage cold and overcooked. Pastry not fresh the tiny rolls were edible to eat. Its a nice hotel I think they should cater to the people who live in the USA, Canada. UK and elsewhere. The only program I found in English was the BBC news.It would be nice if they had netflix that really would solve there problem.
Stayed 1 night in Mar 2024
Response from HOTEL BEST WESTERN on 12 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

10/10 Excellent

Qaiser, APO

Liked: Cleanliness, staff & service, property conditions & facilities
Not a great area. Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from HOTEL BEST WESTERN on 12 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

6/10 Okay

Jeffrey, London

Travelled with family
Liked: Cleanliness, staff & service
So the hotel is a bit of a walk from downtown. The staff were great and the breakfast was good with many options. We were warned many times regarding our personal safety in regards to theft of phones from our outstretched hands or backpacks off our back. The area was very busy with street vendors whom come out around 10am and stay until around 8pm so they congested the sidewalks. But, the price of the stay reflects the area the hotel is in and I couldn’t argue with the price. Just some things to be aware of when booking.
Stayed 5 nights in Mar 2024
Response from HOTEL BEST WESTERN on 12 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

8/10 Good

Muzaffer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good,staf was very helpful but need universal cell phone charger.
Stayed 3 nights in Feb 2024
Response from HOTEL BEST WESTERN on 12 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

10/10 Excellent

babubhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Feb 2024
Response from HOTEL BEST WESTERN on 30 Apr,2024
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

8/10 Good

Kay

Travelled with partner
Jamie at front desk made our transition to Santiago easier especially re safety and knowledge about getting around on metro etc. However one elevator was out of commission for more than four days and still was not functioning when we left.
Stayed 7 nights in Feb 2024

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the hotel.
Good location and service Generous foods
Stayed 2 nights in Jan 2024

10/10 Excellent

im

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 2 nights in Jan 2024

8/10 Good

Paul, Doncaster

Liked: Cleanliness, staff & service, property conditions & facilities
Good price, clear room and pristine bedding. Easy walking distance from the bus terminal - 20 min drive to the airport
Stayed 1 night in Jan 2024

10/10 Excellent

Yan

Travelled with family
Liked: Property conditions & facilities, room comfort
Very good
Amazing service and good value , good breakfast
Stayed 2 nights in Jan 2024

8/10 Good

Xianren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ok by itself. The breakfast is very good. The staff is generally friendly and helpful. If you are visiting Santiago as a sightseeing visitor, the hotel’s location is not good. It’s about 30 minutes walk to the tourist destinations.
Stayed 3 nights in Jan 2024

8/10 Good

SATHASIVAM

Liked: Cleanliness, staff & service, room comfort
Good front office staff. Reception area should be more ambient.breakfast is ok Restaurant are not friendly and cordial. Subway & bus terminal close
Stayed 3 nights in Dec 2023

10/10 Excellent

Kaylene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Patrick

Travelled with group
Liked: Staff & service
Disliked: Amenities
This property is best for traveling from the Santiago bus station as it is just a 10 minute walk. Staff were superbly helpful when I needed to print my bus ticket.
Stayed 1 night in Dec 2023

10/10 Excellent

Subhash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent reception! Smooth checkin and checkout. William is a real gem - super resourceful, caring and efficient. Great breakfast, very clean room and bathroom with daily service, convenient location, though crowded! Would definitely stay again!
Stayed 3 nights in Dec 2023

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location had the best customer service! The staff spoke good English. They even packed a breakfast for us to take to the airport for a 6 am flight. Room had smart TV with language preferences and cable channels. The hotel restaurant food was very good but limited English.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Staff were very helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Seet Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Hirotsugu, West Covina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were aware of the area being a little sketchy. But we chose this location because of the close proximity to the central bus station. The rating is for the future guests for reference. The major problem is the toilette. Initially the flushing water is too little to flush even a sheet of paper. We reported to the front desk and they fixed it. But it was still barely enough water to flush. Also we had to wait for the elevator for long time almost all the time... I don't think there was ever a point when both were in operation. At one point in time, many of the guests (ourselves in cluded) become so frustrated that they ended up taking the stairs. But we're happy with the hotel staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was phenomenal & friendly! The room was super clean & spacious, and very well appointed - and very reasonably priced. The area is not the greatest in the city - with very busy streets & caution to be very vigilant of thieves stealing phones, necklaces, purses/bags, etc as warned by staff and cab drivers. Transportation options are great - subway, bus route, taxis & Uber all available, and some decent shopping very close by.
Stayed 14 nights in Oct 2023

8/10 Good

Kam-por Tomy, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend who walked at about 8pm with a group of 4 in the area, his necklace was snapped off by a guy who ran away
Stayed 6 nights in Oct 2023

10/10 Excellent

Gary, Las Vegas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property was perfectly fine for us. Super close to bus station which we needed, markets/ street vendors w/everything you want to buy. Just follow basic travel rules. Busy pedestrian boulevard/lower income neighborhood, so keep your valuables close & inaccessible to pickpockets (like everywhere else) Samuel (days) & Claudio (nites) @ the front desk were friendly and helpful 24/7!! Gracias gentleman!
Response from Equipo Best Western on 17 Oct,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to welcome you again!

8/10 Good

Shyam

Liked: Cleanliness, staff & service, property conditions & facilities
Across the rd from a mall. On a busy road, Windows are not soundproof esp on lower floors, get a lot of road noise.
Response from Equipo Best Western on 13 Oct,2023
We appreciate your preference for us. Have a great day and we hope to have you back to enjoy the Best Western experience.

4/10 Poor

Julien

Stayed 9 nights in Aug 2023
Response from Equipo Best Western on 25 Sept,2023
Agradecemos su preferencia por nosotros. Que tenga un excelente día y esperamos tenerle de regreso para disfrutar de la experiencia Best Western.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023
Response from Equipo Best Western on 7 Aug,2023
We appreciate your preference for us. Have a great day and we look forward to seeing you back for the Best Western experience.

10/10 Excellent

Yen

Stayed 3 nights in Jul 2023
Response from Equipo Best Western on 7 Aug,2023
We appreciate your preference for us. Have a great day and we look forward to seeing you back for the Best Western experience.

2/10 Terrible

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
No early check in was available nor did the agent checked. They flat out said no even though I explained I had a headache.
Stayed 2 nights in Jun 2023
Response from Equipo Best Western on 7 Aug,2023
We appreciate your preference for us. Have a great day and we look forward to seeing you back for the Best Western experience.

10/10 Excellent

Ulrich, St Augustine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a jewel in the midst of a very difficult and overpopulated area of Santiago. I can only highly recommend this hotel for the value for money. The food and the room as well as the staff were phenomenal. I’ll always come back here.
Stayed 2 nights in May 2023
Response from Equipo Best Western on 16 May,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!

8/10 Good

Elan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to bus, train and subway stations. Breakfast has lots of options. The flooring is a bit dusty
Stayed 3 nights in Apr 2023
Response from Equipo Best Western on 16 May,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for Central train station. Excellent included breakfast. Very nice front desk staff.
Stayed 1 night in Apr 2023
Response from Equipo Best Western on 18 Apr,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!

10/10 Excellent

Lucas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option regarding its price. Very clean and okay service. Breakfast is good (could have more options but considering its price it is ok). The area is very awful, dirty and can be dangerous at night. However, with caution you can walk easily to the metro station or bus terminal. I would stay again here
Stayed 2 nights in Apr 2023
Response from Equipo Best Western on 18 Apr,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!

2/10 Terrible

Louis

Stayed 1 night in Mar 2023
Response from Equipo Best Western on 18 Apr,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!

10/10 Excellent

JACK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
William at front desk was very helpful with our questions and needs. Thank you William!
Stayed 2 nights in Mar 2023
Response from Equipo Best Western on 29 Mar,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very remodel, it is very nice and clean. Costumer service it was excellent an very helpful.
Stayed 1 night in Mar 2023
Response from Equipo Best Western on 8 Mar,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Feb 2023
Response from Equipo Best Western on 8 Mar,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!

8/10 Good

GOUR, Orleans

Stayed 1 night in Feb 2023
Response from Equipo Best Western on 29 Mar,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!

8/10 Good

GOUR, Orleans

Stayed 1 night in Feb 2023
Response from Equipo Best Western on 29 Mar,2023
I want to express our gratitude for evaluating your recent stay at our hotel. Your preference is very important to us and we value your opinions and comments. We hope to receive you again!