Interior entrance
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Reviews of Casona Recoleta

3 out of 5
Casona Recoleta
Bellavista 290, Recoleta, Santiago

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 13 reviews" "
Rating 8 - Good. 4 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and comfort
This charming hotel is hidden away, clean, comfortable and welcoming.
Stayed 1 night in Apr 2018
Response from Staff. Tremo Parque Recoleta on 4 May,2018
Feliz noche estimados, gracias de antemano por tomarse el tiempo de calificarnos y comentarnos. Nos sentimos agradecidos y satisfechos por su opinión ya que día a día trabajamos para ofrecer el mejor servicio a nuestros huéspedes, y que su estadía con nosotros sea gratificante. Los esperamos nuevamente.

8/10 Good

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Loud road noise
Large room but near the street, so road noise was very loud, otherwise nice hotel. So ask for a room in the back, if you want a quiet stay
Stayed 1 night in Nov 2017
Response from Felipe on 19 Nov,2017
Dear Tuan Thank you very much for all the appreciations regarding the Hotel, your comment is really important for the improvement of both infrastructure in this case and also within the personal relationships with our guests. We appreciate that you have stayed with us Atte, Staff Tremo Parque Hotel Recoleta

8/10 Good

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location
Great location, close to downtown. The area looked a little run-down, but we felt perfectly safe walking around at night. The room is comfortable. I would stay here again.
Stayed 3 nights in Oct 2017
Response from Felipe on 16 Nov,2017
Thank you very much for your comments We are happy that you enjoyed your stay with us we look forward to your next vacation Staff Tremo Recoleta park.

4/10 Poor

JC, Washington, DC

Disliked: Staff & service, property conditions & facilities
Two redeeming values: price and location
This hotel is very well located, walking distance to La Chascona, El Patio, Plaza de Armas and Mercado Central. It is also a couple of blocks away from Bellas Artes metro station. In other words, top location, especially for the price. On the downside, the rooms are extremely cold, you can hear everything that is happening outside your room. Don't take a long shower because you will run out of hot water. Breakfast's included, but it's very frugal (bread, ham, cheese, coffee, yogurt, pound cake and, sometimes, apples). The staff is okay. The young woman at the front desk in the afternoon shift is really nice. The young man in the morning shift is nasty, plain and simple. It was funny how he asked for a tip when I left my suitcase for a few hours after check-out. He said "Sure, you can leave your bags with us. And if you also leave a tip, that would be great, too".
Stayed 2 nights in Sep 2017
Response from Pilar Orellana Q on 17 Oct,2017
A pity that the stay in its entirety is not to your liking, we will strive to make sure that you do not return to us and rate us with a better rating Best regards,

10/10 Excellent

Suzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo custo benefício
Gostamos demais do hotel! Custo beneficio excelente em todos os aspectos. Super recomendamos!
Stayed 4 nights in Jan 2020
Response from Staff Hotel Tremo Parque Recoleta on 13 Jan,2020
Gracias por su comentario, nos complace saber que gusto de su estadía con nosotros, esperamos que en una próxima oportunidad se vuelva a quedar en nuestro hotel, con gusto los recibiremos.

8/10 Good

Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good ****
good place to stay in downtown
Stayed 2 nights in Feb 2019
Response from Hotel Tremo Parque Recoleta on 3 Mar,2019
Thank you very much, for your comments, we are happy that your stay has been to your liking. If you want to return, we will be happy to receive it again.

10/10 Excellent

Dong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Hotel Tremo Parque Recoleta on 28 Feb,2019
Gracias

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Melhor ir no verão !!
Literalmente é um hotel butique!!! Uma casa antiga onde os quarto foram reorganizados/rearrumados para servir de quarto de hotel. Por conta disso tem algumas coisas que precisam melhorar,... por exemplo aquecimento!!! O ar quente não aquece o quarto todo,... muito menos o banheiro. E o café da manhã é servido em uma área externa. No inverno ambas as coisas são um problema. Por outro lado, a região toxina aí hotel tem varias opções de restaurantes e barzinhos,.... bem bom pra andar a pé !!!
Stayed 1 night in Aug 2018
Response from Hotel Boutique Tremo Recoleta on 7 Oct,2018
Muito obrigado pelo seu comentário, continuaremos trabalhando para melhorar nosso serviço.

6/10 Okay

Roberto

Custo benefício bom
Hotel ė diferente, bem antigo, café da manhã fraco, não tem café no café da manhã. Localização boa e atendimento dos funcionários excelente
Stayed 5 nights in Jun 2018
Response from Staff Parque Recoleta on 5 Jul,2018
Olá, Sr. Roberto, muito obrigado por dedicar um tempo para nos qualificar, para nós, sua qualificação é importante. Se você pretende voltar para a cidade de Santiago, vamos esperar por você com um quarto ainda melhor. Staff Tremo Recoleta Park

2/10 Terrible

silvia cristi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Staff Parque Recoleta on 11 Jun,2018
Buen día, estimada. Junto con saludarle, nos complace en saber su valoración de su estadía, ya que de ella trabajamos para ser mejores día a día. Esperamos ser su hotel de preferencia en un próximo viaje a Santiago de Chile Saludos

10/10 Excellent

Maximo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Max en Palermo!
El hotel esta muy bien ubicado y facil de poder salir a conocer el area, salir a restaurants y a la vez disfrutar de tranquilidad
Stayed 8 nights in Sep 2017
Response from Felipe on 17 Oct,2017
Gracias por su comearios y su califcacion para el hotel y su equipo, esperamos verlo muy pronto alojando con notros en su futuro viaje, para nostro seria todo un gusto Saludos Cordiales, Pilar Orellana Q

8/10 Good

Manuella

Liked: Staff & service
Disliked: Cleanliness
MUITO BEM LOCALIZADO, ATENDIMENTO CORDIAL, DEIXA A DESEJAR NAS ROUPAS DE CAMA E BANHO, E SENTI UM CHEIRO MUITO FORTE NOS PRIMEIROS DIAS, MAS CREIO QUE SEJA ALGUM TIPO DE PRODUTO DE LIMPEZA QUE ELES UTILIZAM, E COMO NO CHILE TODO LUGAR QUE VOCÊ ENTRA TEM UM CHEIRO DIFERENTE, ACHO QUE ISSO ME DEIXOU ENJOADA COM O CHEIRO DO QUARTO, MAS NADA QUE SEJA MUITO GRAVE NA AVALIAÇÃO.
Stayed 4 nights in Jun 2017
Response from Felipe on 22 Jun,2017
Manuella Ficamos gratos pelo seu comentario. Sempre os funcionarios do hotel estão dispostos para ajudar ao nossos hospedes. Vamos ter mais cuidados com as coisas que voce mencionou para fazer melhor a sua estadia para uma proxima vez e tambem para os novos hospedes. Atenciosamente Staff Tremo Parque Recoleta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alojamiento cómodo y económico cerca de todo
Excelente atención y servicio
Response from Felipe on 30 May,2017
Buen dia, estimado. Junto con saludarle, espero que haya tenido un buen retorno a casa, nos complace en saber su valoración de su estadía, ya que de ella trabajamos para ser mejores día a día. Esperamos ser su hotel de preferencia en un próximo viaje a Santiago de Chile Saludos Staff Parque Recoleta