Outdoor pool

Reviews of DoubleTree by Hilton Santiago Kennedy

4 out of 5
DoubleTree by Hilton Santiago Kennedy
Presidente Kennedy Avenue 4422, Vitacura, Santiago, Región Metropolitana

Reviews

9.0

Wonderful

Rating 10 - Excellent. 352 out of 569 reviews" "
Rating 8 - Good. 159 out of 569 reviews" "
Rating 6 - Okay. 39 out of 569 reviews" "
Rating 4 - Poor. 10 out of 569 reviews" "
Rating 2 - Terrible. 9 out of 569 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wenjuan

Stayed 1 night in Apr 2024

10/10 Excellent

Lai Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, I just don’t understand a sink (hand wash facility) in the middle of the room
Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional and very eager to be helpful when we checked in and anything we needed help with. Would highly recommend
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was in the perfect location for me for work. I also made use of the bike paths and e-bikes for hire
Stayed 7 nights in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Nice room. Great views. Staff was excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Cecilia, Largo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista y ubicación 10 de 10
Me encanta el servicio y ubicación que tiene, la vista en el piso 17 es muy bonita.
Stayed 1 night in Dec 2023

10/10 Excellent

SUN LO MORROW

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
For sure it is an amazing and happy stay in a clean, tranquil hotel with friendly staff. It was so cozy to have our meal at the restaurant on 17th floor with bird eye views on the vicinity area and beautiful sunset. The room was spacious. Foods were not expensive.
Stayed 1 night in Dec 2023

10/10 Excellent

Judy

Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar y atención.
Excelente atención en todo momento. Debo destacar a Don Sergio en el restorán. Sólo un detalle. Las almohadas muy altas. Sin duda, volveremos.
Stayed 1 night in Dec 2023

6/10 Okay

Pedro Pablo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Did not feel like Hilton service
Service at reception good for Val, but there was a guy who did not even speak good Spanish. Both jacuzzi and shower water were cold, the conditioner and towel holder were not working. The food at the restaurant took ages.
Stayed 1 night in Dec 2023

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location ans very modern
Great service, breakfast was superb. Stunning rooftop. Very worth it.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and reasonable priced, nice views in the rooftop restaurant, decent room layout. If there is automatic doors like the Mandarin Oriental cross the street did, it will be perfect.
Stayed 7 nights in Nov 2023

2/10 Terrible

JUAN, Birmingham

Stayed 2 nights in Nov 2023

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here on two occasions in a 2 week period and the person who checked me in both times was especially lovely. All of the staff were really great. It's a good hotel, but the staff really made the experience for me.
Stayed 4 nights in Nov 2023

10/10 Excellent

Shemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing is an understatement. Everyone at the restaurant was extremely friendly and welcoming! And the cookies are addictive
Stayed 4 nights in Nov 2023

8/10 Good

Antonio

Stayed 5 nights in Sep 2023

10/10 Excellent

Ileana

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rachel

Stayed 2 nights in Aug 2023

6/10 Okay

Ana, San Salvador

Stayed 2 nights in Aug 2023

10/10 Excellent

Roberto, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado, lindas habitación y limpia , buena vista del restaurante
Stayed 1 night in Jul 2023
Response from emon on 29 Jul,2023
En mi nombre y en el de todo el equipo del Hotel Doubletree Kennedy, quisiera agradecerles sus comentarios sobre su estadía en nuestro hotel.Su opinión es muy importante y nos ayuda a mejorar nuestros servicios y nuestro objetivo de que el huésped esté en nuestro hotel como en su casa, y nos alegra saber que hemos logrado nuestro objetivo.Estoy a tu disposición para cualquier ayuda o consulta.Sinceramente,Esteban MondacaGerente Hotel

8/10 Good

carlos, union

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views of the mountains are beautiful .
Stayed 1 night in Jul 2023
Response from emon on 27 Jul,2023
Estimado Carlos:En mi nombre y en el de todo el equipo del Hotel Doubletree Kennedy, quisiera agradecerles sus comentarios sobre su estadía en nuestro hotel.Su opinión es muy importante y nos ayuda a mejorar nuestros servicios y nuestro objetivo de que el huésped esté en nuestro hotel como en su casa, y nos alegra saber que hemos logrado nuestro objetivo.Estoy a tu disposición para cualquier ayuda o consulta.Sinceramente,Esteban MondacaGerente Hotel

8/10 Good

Natasha

Stayed 1 night in Jul 2023
Response from emo on 2 Sept,2023
Gracias por tomarse el tiempo de escribirnos para expresar su agradecimiento por su reciente estadía en nuestro hotel. Fue un placer tenerlo como huésped y nos complace saber que disfrutó de su tiempo con nosotros.Nos enorgullece saber que nuestros servicios e instalaciones cumplieron con sus expectativas y que nuestros esfuerzos para hacer su estadía cómoda y agradable fueron exitosos. Nuestro equipo trabaja arduamente para asegurarse de que cada huésped se sienta como en casa y estamos contentos de que haya experimentado esto durante su estadía.Le agradecemos por sus comentarios positivos sobre nuestra ubicación, decoración y el servicio que brindamos. Haremos saber a todo nuestro equipo que sus esfuerzos no pasaron desapercibidos y que su estadía fue memorable para usted.Esperamos darle la bienvenida nuevamente en el futuro cercano. Si necesita algo, no dude en ponerse en contacto con nosotros.Saludos cordiales,Esteban MondacaGerente Hotel

10/10 Excellent

Pablo, Ashburn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, walkable distance to a big shopping mall facilities are all new and the staff is great. Excellent for business !
Stayed 2 nights in May 2023
Response from emo on 15 May,2023
Dear Pablo:Thank you for taking the time to write to express your appreciation for your recent stay at our hotel. It was a pleasure to have you as a guest and we are pleased to know that you enjoyed your time with us.We are proud to know that our services and facilities met your expectations and that our efforts to make your stay comfortable and enjoyable were successful. Our team works hard to ensure that every guest feels at home and we are glad that you experienced this during your stay.We thank you for your positive comments about our location, decor and the service we provide. We will let our entire team know that your efforts did not go unnoticed and that your stay was memorable for you.We look forward to welcoming you back in the near future. Should you need anything, please do not hesitate to contact us.Best regards,Esteban Mondaca Hotel Manager

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Very good breakfast
Stayed 2 nights in Apr 2023
Response from esmo on 28 Apr,2023
Muchas Gracias Rodrigo, su visita es muy importante y lo agradecemos mucho.Esperamos verlo de regreso muy pronto.SaludosEsteban MondacaGerente Hotel

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2023
Response from emo on 18 Apr,2023
Gracias Rebecca por su preferencia y evaluaciones, esperamos verla de regreso muy pronto.SaludosEsteban MondacaGerente Hotel

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful from arrival to departure. Room very comfortable. Easy access to Parque Arauco,
Stayed 3 nights in Mar 2023
Response from emonda on 16 Mar,2023
Muchas gracias por sus comentarios, nos alegra mucho saber que pudimos cumplir con sus expectativas.SaludosEsteban MondacaGerente Hotel

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, the room smelled like sewer so the maid cleaned some more but when I returned it smelled like sewer so I had to move rooms
Stayed 1 night in Mar 2023
Response from emonda on 13 Mar,2023
Dear GuestThank you very much for your comments, we will review in depth what you tell us since it is not at all common that situations like the ones you tell us happen, we are concerned and could assure you that we will take all measures to make the experience of our guests really pleasant.I am very sorry that this time it has not been that way, I hope that on your return we can provide a much better stay.RegardsEsteban Mondaca

6/10 Okay

Mary

Travelled with family
Liked: Property conditions & facilities
They had a nice gym we wanted to use during our three day stay there. It was by appointment only we tried and tried to make an appointment but the people at the desk could never find the person to make it with. We couldn’t use the gym ever because the right people could not be found to schedule it for us. They gym was empty the whole time we were at the hotel. No one ever used it. It seemed such a waste. Why have a fun if you don’t let people use it.
Response from emonda on 21 Feb,2023
Thanks for your comments we will check internally and we will contact you to get more datails regarding this issue,RegardsThe Hotel management

10/10 Excellent

Lucy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round hotel
Excellent hotel. Amazing views ceiling to floor windows, spotless, 10 min walk to great Shopping Malls and restaurants. Will be my No1 go to hotel in Santaigo.
Stayed 1 night in Dec 2022
Response from emonda on 21 Feb,2023
Estimado cliente,En mi nombre y en el de todo el equipo del Hotel Doubletree Kennedy, quisiera agradecerles sus comentarios sobre su estadía en nuestro hotel.Su opinión es muy importante y nos ayuda a mejorar nuestros servicios y nuestro objetivo de que el huésped esté en nuestro hotel como en su casa, y nos alegra saber que hemos logrado nuestro objetivo.Estoy a tu disposición para cualquier ayuda o consulta.Sinceramente,Esteban MondacaGerente Hotel

10/10 Excellent

Lucette

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy
Stayed 2 nights in Jul 2022

8/10 Good

james

Stayed 1 night in May 2022

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, great location, well proportioned rooms with fantastic view. Wonderful rooftop bar/restaurant
Stayed 4 nights in Apr 2022

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Mair

Stayed 1 night in Nov 2021

10/10 Excellent

MUKESH

Stayed 1 night in Nov 2021
Response from emon on 5 Nov,2021
Muchas Gracias por su visita, Lo esperamos pronto de Regreso. Saludos Esteban Mondaca

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, la atencion es muy buena y las instalaciones limpias y modernas
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Chosen because Covid
We stayed 2 days at a time ,twice, first time the shower was not working (manager deducted 50% off one night)...the room was cold... Second stay,room was cold again (heating system not working right,the manager offered to send a portable electric heater)....housekeeping was sloppy. Room setting is odd.....shower stall is part of the room,So is the sink ....Toilett is separate . Breakfast was very good and varied. We requested a different kind of juice and we were offered an excellent substitute:fresh strawberry juice!!! Lobby very large ,cold and worn out looking furniture !!!!
Stayed 2 nights in Aug 2020

10/10 Excellent

Nicolas, Puyehue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pieza cómoda y buen desayuno. Las medidas de prevención de contagios me parecieron serias.
Stayed 1 night in Aug 2020
Response from emondaca on 11 Aug,2020
Muchas Gracias por sus comentarios, esperamos verlo pronto de regreso. Atentamente Esteban Mondaca Gerente Hotel

10/10 Excellent

MOHAMAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
All Good...
Stayed 1 night in Mar 2020
Response from emondaca on 9 Mar,2020
Dear Guest: Thank you very much for your comments, we are really happy that your experience has been pleasant. We hope that on your next visit we can serve you even better. Regards Esteban Mondaca Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Staff is great, but the room that I stayed definitely needs an upgrade. Room has a lot of black and dark grey features and does not feel bright and clean. Bathroom sink is black stone but has lots of stains as well as the chrome on the faucet. The carpet was dark grey and looks a little unkept. The hotel has potential but again a bright update will do very well. Now the staff is definitely the plus in this hotel.
Stayed 2 nights in Feb 2020
Response from emondaca on 7 Feb,2020
Dear Guest: Thank you very much for your comments, we think your comments are very constructive, we will take into account what you recommend. We are very grateful that our staff and service have fulfilled our service philosophy, We hope to see you soon back Regards Esteban Mondaca Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from emondaca on 3 Feb,2020
Muchas Gracias por su preferencia, lo esperamos pronto de regreso. Atentamente Esteban Mondaca Gerente Hotel Cumbres Vitacura

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from emondaca on 13 Jan,2020
Gracias por sus apoyo y preferencia. Esperamos verlo pronto de regreso Atentamente Esteban Mondaca Gerente Hotel