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Reviews of Hotel Capital Bellet

3.5 out of 5
Hotel Capital Bellet
Saint Paul 1457 / Antonio Bellet 135, Santiago, Providencia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 477 reviews" "
Rating 8 - Good. 159 out of 477 reviews" "
Rating 6 - Okay. 29 out of 477 reviews" "
Rating 4 - Poor. 11 out of 477 reviews" "
Rating 2 - Terrible. 9 out of 477 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GLENN, Ninette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, good food, clean, friendly staff, all was good
Stayed 2 nights in Feb 2024
Response from Yoel Aranguren - Jefe de Recepción. on 29 Apr,2024
Thank you, Glenn, for sharing your feedback on Capital Hotel Bellet. We are glad to hear that you enjoyed your stay and found the place to be nice, with good food, cleanliness, and friendly staff. Your review is appreciated!

10/10 Excellent

Vera

Stayed 2 nights in Apr 2024
Response from Yoel Aranguren - Jefe de Recepción. on 29 Apr,2024
Muchas gracias por su puntuación. Esperamos recibirle nuevamente pronto.

6/10 Okay

ILDEGAR

Travelled with family
Liked: Cleanliness, staff & service, amenities
Air conditioning didn’t cool the room enough, I notice the problem in the middle of the night so I didn’t report the issue.
Stayed 1 night in Apr 2024
Response from Yoel Aranguren - Jefe de Recepción. on 9 Apr,2024
Thank you for sharing your feedback, Ildegar. We apologize for the inconvenience you experienced with the air conditioning at Capital Hotel Bellet. Your comment will be noted for further improvement. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible and affordable. It’s very convenient and the breakfast is good, also spacious. I would stay here again, it’s 20 min walking to Costanera Center and it has an OXO (mini mart) next door. The bed is soft not firm. FYI
Stayed 2 nights in Mar 2024
Response from Yoel Aranguren - Jefe de Recepción. on 19 Mar,2024
Thank you for your review, Jose. We appreciate your feedback on the Capital Hotel Bellet. It's great to hear that you found the hotel accessible, affordable, and conveniently located. We're glad you enjoyed the breakfast and spacious rooms. Your mention of the soft beds and proximity to Costanera Center and OXXO is helpful. We look forward to welcoming you back soon!

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Impecable , nuevo y lindo, desayuno super bueno y buenas camas
Stayed 1 night in Mar 2024
Response from Yoel Aranguren - Jefe de Recepción. on 5 Mar,2024
¡Gracias por compartir tu experiencia en el Capital Hotel Bellet, Mauricio! Nos alegra saber que disfrutaste de las instalaciones nuevas y lindas, así como del delicioso desayuno y las cómodas camas.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value, excellent breakfast
Stayed 3 nights in Feb 2024
Response from Yoel Aranguren - Jefe de Recepción. on 5 Mar,2024
Thank you, Tim, for your review of Capital Hotel Bellet. We are glad to hear that you found the hotel to be of great value and enjoyed the excellent breakfast. Your feedback is valuable to us. We hope to welcome you back soon!

10/10 Excellent

Gabriele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 5 nights in Jan 2024
Response from Yoel Aranguren - Jefe de Recepción. on 29 Jan,2024
Thank you, Gabriele, for your review of the Capital Hotel Bellet. We appreciate your kind words about the hotel. We strive to provide friendly and accommodating service to our guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Yoel Aranguren - Jefe de Recepción. on 25 Jan,2024
Muchas gracias por su puntuación.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Yoel Aranguren - Jefe de Recepción. on 25 Jan,2024
Muchas gracias por su puntuación.

10/10 Excellent

Willy Marcell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great premises and superb breakfast.
Beautiful Hotel, great service and the breakfast top notch, nice variety. Excellent value for money.
Stayed 1 night in Jan 2024
Response from Yoel Aranguren - Jefe de Recepción. on 25 Jan,2024
Thank you, Willy Marcell, for your kind review of Capital Hotel Bellet. We are glad to hear that you enjoyed our beautiful premises and superb breakfast with a nice variety. Our aim is to provide excellent service and value for money to our guests. Your feedback is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Dennis, Santiago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for price, good location and quiet. Very nice breakfast and comfortable area, staff in the restaurant were very nice & helpful. The only comment would be the daytime reception at check-in was not friendly and abit arrogant attitude regarding us questioning the payment of IVA. All other staff were very friendly and polite. We Would return to this Hotel again for sure.
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on 28 Dec,2023
We appreciate that you enjoyed our breakfast, also that you mention the good service of our reception, with respect to what you indicate about the payment of VAT, we remind you that any person who is Chilean must pay 19% VAT. We also appreciate that you told us what happened with our receptionist, this will not happen again.Best Regards

8/10 Good

Richard

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Front Desk Supervisor on 28 Dec,2023
Thank you for sharing your opinion of your stay with us

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Front Desk Supervisor on 28 Dec,2023
We appreciate your comments

10/10 Excellent

Verne Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place on a quiet street
Stayed 7 nights in Dec 2023
Response from Front Desk Supervisor on 28 Dec,2023
Thank you for your comments of your stay.

6/10 Okay

CARLOS

Stayed 4 nights in Sep 2023
Response from Yoel Aranguren - Jefe de Recepción. on 14 Dec,2023
Gracias por dejarnos su puntuación Sr. Carlos, esperamos que en una próxima ocasión podamos cumplir sus expectativas.Que tenga un buen día.

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this was a great property
Stayed 2 nights in Nov 2023
Response from Yoel Aranguren - Jefe de Recepción. on 14 Dec,2023
Thank you for your review and rating.Have a nice day.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Yoel Aranguren - Jefe de Recepción. on 14 Dec,2023
Estimado Jose, muchas gracias por su puntuación.Esperamos que vuelva pronto.

8/10 Good

James, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic hotel at a reasonable price. No problems, good staff.
Stayed 1 night in Nov 2023
Response from Yoel Aranguren - Jefe de Recepción. on 13 Nov,2023
Thank you for your review and comments, James.Have a nice day.

8/10 Good

James, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
An OK place to stay at a good price. Otherwise not exciting
Stayed 1 night in Nov 2023
Response from Yoel Aranguren - Jefe de Recepción. on 13 Nov,2023
Thank you for your review, James.Have a nice day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We had a very good time at the hotel. The room was comfortable. We signed up for the breakfast option and it was good choice. The restaurant was pleasant and the food options were plentiful and good. The hotel staff was very pleasant and helpful. The front desk always had someone who spoke English and the staff was always helpful in calling cabs, giving restaurant suggestions, etc. Our only reservation was that the exhaust in the bathroom was noisy and the door needed oiling, but both problems were quickly handled and without fuss.
Stayed 3 nights in Oct 2023
Response from Yoel Aranguren - Jefe de Recepción. on 13 Nov,2023
Thank you veyr much for your review. We are glad to know that you enjoyed your stay.Have a nice day.

8/10 Good

Stephanie Faye C

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in a decent location, central spot that made it easy to take Ubers. It’s in a good area, so it feels safe to walk around at night. There were also many restaurants within walking distance. If you enjoy walking it is an easy stroll to the Sky Costanera Center (approx 20 min). The staff were very nice and some could speak English. The check-in and check-out experience was quick and easy. The room was very small, with thin walls so you can hear everyone opening and closing doors. The bathroom needed maintenance (peeling paint, ceiling cracks). The bed was the best part of the room, it was SO comfortable. The room has a little mini fridge to keep your drinks and a kettle to boil water.
Stayed 6 nights in Oct 2023
Response from Yoel Aranguren - Jefe de Recepción. on 12 Oct,2023
Dear Stephanie Faye C thank you very much for your review.We are glad to know that you enjoyed your stay and hope to have you back on your next visit to Santiago.Have a nice day.

4/10 Poor

Nadia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was the best part of the property very nice and friendly. Also there was a lot around that was walking distance. The downside was the room was dirty you can tell it was not clean properly there was hair everywhere. The bathroom was dirty I don’t even know if the towels were clean I just bought my own towels. I only stayed because I prepaid online so I was not able to get my money back, but if you want a clean hotel do not stay in. When house keeping came to clean the room all they did was make the bed and replace the towels they did not bother to change sheets or even wipe down the shower and sink. Breakfast is not worth it it’s literally a continental breakfast that should be free. All I can say is the hotel looks nice but do not let them deceive you.
Stayed 5 nights in Aug 2023
Response from Yoel Aranguren - Jefe de Recepción. on 7 Sept,2023
Dear Guest!Our rooms are cleaned and sanitized daily with Ecolab products. We are sorry that your experience was not satisfactory. Our reception team is available 24/7 to request additional cleaning or change of towels or sheets.We offer a varied buffet breakfast with hot and cold options, it is not continental.

10/10 Excellent

Paul, Wilton Manors

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is welcoming from the moment you arrive. All of the rooms are modern and comfortable. It's right within the heart of Providencia and there are so many options to choose from with cafés and restaurants and bars. The hotel has on site it's own restaurant with a breakfast buffet, which is good for those who like carbohydrates or no carbohydrates. The hotel also has its own café next to the lobby. The bathroom always had hot water and nice amenities. The beds were generous size and very comfortable, and there was room service each day. It's an easy walk to many of the local attractions, including the world famous cable car ride. Great value for a fantastic hotel will definitely stay here again
Stayed 6 nights in Jun 2023
Response from Yoel Aranguren - Jefe de Recepción. on 29 Jun,2023
Thank you very much for your review and your comments.We are pleased to know that you had such a great experience.

10/10 Excellent

Nathalia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, clean room, great staff and good location close to the mall, places to eat and subway station.
Stayed 3 nights in Apr 2023
Response from Yoel Aranguren - Jefe de Recepción. on 12 May,2023
Dear Nathalia,Thank you very much for your comments and your rating. We hope to have you back soon. Have a nice day,

8/10 Good

Christopher

Stayed 17 nights in Apr 2023
Response from Yoel Aranguren - Jefe de Recepción. on 25 May,2023
Muchas gracias por su puntuación.Esperamos tenerle pronto de vuelta.Que tenga un lindo día.

8/10 Good

Maria Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Lo q no me gusto. fue q no tuviera sauna.
Stayed 6 nights in Apr 2023
Response from Yoel Aranguren - Jefe de Recepción. on 18 Apr,2023
Lamentamos informar que efectivamente no contamos con servicio de sauna y tampoco lo publicitamos.Esperamos que de igual forma haya disfrutado el resto de su estadía y de nuestros servicios.Que tenga buen día.

4/10 Poor

Kevin

Liked: Cleanliness
They shut the power down for two hours during one of the days I was staying there. It was fine for two nights, but the room was small, and the shower door does not shut all the way, which gets water all over the bathroom.
Stayed 2 nights in Mar 2023
Response from Yoel Aranguren - Jefe de Recepción. on 30 Mar,2023
Kevn, the electric company cut off electricity throughout the sector for 2 hours, something usual en Chile. The Hotel's proper generator started without problems during this time, we regret any inconvenience this may caused as it does not depend on the Hotel.

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
la ubicacion es excelente y tranquila dentro de Santiago. Adicionalmente la comodidad es suficiente para viajes y estadias de negocio.
Stayed 4 nights in Mar 2023
Response from Yoel Aranguren - Jefe de Recepción. on 30 Mar,2023
Muchas gracias por dejarnos sus comentarios y su puntuación.Nos complace saber que tuvo un grata experiencia. Esperamos que vuelva pronto y le deseamos un lindo día.

10/10 Excellent

MARIANELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Te breakfast was extraordinary! Loved the cleanliness and comfortable beds
Stayed 4 nights in Mar 2023
Response from Yoel Aranguren - Jefe de Recepción. on 30 Mar,2023
Thank you for your review.We are pleased to know that you had a great stay. Have a nice day.

8/10 Good

Pablo Cesar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cousy and view
Stayed 4 nights in Mar 2023
Response from Yoel Aranguren - Jefe de Recepción. on 13 Mar,2023
Thank you for your review.We hope to have you back again. Have a nice day.

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent to stay for bussiness in the city
Stayed 1 night in Mar 2023
Response from Yoel Aranguren - Jefe de Recepción. on 13 Mar,2023
Thank you so much for your comments and your rating.We are glad to know that you enjoyed your stay and hope to have you back soon.Have a nice day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Yoel Aranguren - Jefe de Recepción. on 2 Mar,2023
Muchas gracias por su calificación.Que tenga un buen día.

10/10 Excellent

SAYURI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfy, and the area seemed peaceful and quiet. The staff, especially the one who was working at night shift, were friendly, polite, kind and helpful. The only thing I did not like was the glass door of the shower space because of the huge gap between the wall and the glass, which allowed water spread outside and made the floor of the bathroom wet. It folds inwards, but I wish it were a slide door so that water would not spread and the space would be more spacious. It was a tiny thing though. Overall, I highly recommend this hotel.
Stayed 3 nights in Feb 2023
Response from Yoel Aranguren - Jefe de Recepción. on 2 Mar,2023
Thank you so much for your comments and your rating. We are glad to know that you had a great stay.Have a nice day.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Yoel Aranguren - Jefe de Recepción. on 6 Feb,2023
Muchas gracias por su calificación. Que tenga un buen día.

10/10 Excellent

Manuel antonio Hernandez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el hotel llenó mis expectativas en cuanto a ubicación, tranquilidad de la zona y costo de la habitación. El cuarto muy cómodo, limpio y con lo necesario para tener una estancia agradable
Stayed 4 nights in Jan 2023
Response from Yoel Aranguren - Jefe de Recepción. on 6 Feb,2023
Estimado Sr. Manuel. Muchas gracias por tomarse el tiempo en dejarnos su evaluación y comentarios. Nos complace saber que cumplimos sus expectativas y esperamos que regrese pronto.Que tenga un lindo dia.

8/10 Good

GABRIELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
Small comfortable room and well equipped. I stayed 3 days and breakfast did not change at all. You can ask for GF bread. Good location & WiFi.
Stayed 3 nights in Jan 2023
Response from Equipo Capital Bellet on 8 Jan,2023
Hi Gabriela.!Thank you very much for choosing Capital Bellet on your recent visit to Santiago.We hope to see you back very soon.

10/10 Excellent

Fabian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convinient, clean, good locationt, easy to access, nice staff
Response from Equipo Capital Bellet on 29 Dec,2022
Hello Fabian!Thank you very much for choosing Capital Bellet on your recent visit to Santiago, we are very happy to know that you enjoy our services and location, which is undoubtedly excellent.regards

4/10 Poor

Osvaldo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Pocas opciones de comida aunque la atención fue buena
Stayed 7 nights in Oct 2022
Response from Equipo Capital Bellet on 12 Oct,2022
Estimado Osvaldo, agradecemos el tiempo que tomo en contestar, es muy importante para nosotros saber la experiencia de nuestros huéspedes. Gracias por destacar el servicio de nuestros colaboradores, trabajamos día a día para brindar la mejor de las estadías. En cuanto a la variedad de los alimentos, pronto realizaremos la apertura del restauran para el servicio de almuerzo y cena.

10/10 Excellent

Huascar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel con relación precio calidad muy justo, la ubicación seria lo mas conveniente, tal vez incluir desayuno en los precios seria un plus
Stayed 4 nights in Oct 2022
Response from Equipo Capital Bellet on 12 Oct,2022
Estimado Huascar, agradecemos el tiempo destinado a contestar la encuesta. Es importante para nosotros saber su opinión sobre nuestro hotel Capital Bellet. Nos alegra que la relación precio y calidad fueran de su agrado. En una próxima oportunidad recomiendo revisar, puesto que publicamos las opciones de tarifa con y sin desayuno. De asa forma podrá elegir la opción conveniente para usted.

10/10 Excellent

Marcelo

Stayed 1 night in Sep 2022

8/10 Good

Juan

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2022
Response from Carolina on 14 Sept,2022
Hola Juan.!Muchas gracias por tomarse el tiempo de evaluar nuestro servicio, para nosotros fue un agrado.Esperamos verlo muy pronto de regreso.!

2/10 Terrible

Evelyn J.

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es una lastima
La atencion del la recepcion ,sobre todo un empleado muy mala,el baño corria la cadena ,se escuchaba hasta los ronquidos de los otros cuartos ,gente entraba y salia toda la noche ,muy mal,la terraza cerrada el restaurante solo desayunos ,una mala impresion !!!
Stayed 1 night in Sep 2022
Response from Carolina on 14 Sept,2022
Hola Evelyn.!Muchas gracias por tomarse el tiempo para compartir su experiencia con nosotros, sus comentarios son de gran valor en nuestra constante búsqueda de mejoras.Capital Bellet se caracteriza por la amabilidad de nuestro personal, es por esta razón que pedimos disculpas por no haber cumplido con sus expectativas.recogemos cada una de sus sugerencias y trabajaremos en ellas.

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Equipo Capital Bellet on 6 Sept,2022
Hola Miguel!Muchas gracias por su preferencia. Para nosotros fue un placer haber esado a su servicio.Esperamos verlo muy pronto de regreso.

8/10 Good

Naoko

Liked: Cleanliness, staff & service
Nice staff
Stayed 1 night in Jul 2022
Response from Carolina Pérez on 27 Jul,2022
Dear Nako, We appreciate your time and you for your feedback. We hope you see you soon.!

10/10 Excellent

Rd, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful, particularly i Nicholas who went out of his way to help us. He spoke very good English. Information supplied by expedia re the cost of the shuttles was i incorrect.
Stayed 2 nights in Mar 2020
Response from Carolina Pérez on 21 Mar,2020
Thank you for choosing Capital Bellet during your visit. We are delighted to know that we fulfilled each one of your expectations, we will be very happy to welcome you again in your next visit to Chile. I hope you have a nice day. Warmest regards

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Staff was helpful and friendly. Hotel was clean and beds were good. Location is great. Very walkable with tons of restaurants nearby and several metro stations close by. Enjoyed our stay.
Stayed 4 nights in Feb 2020
Response from Carolina Pérez on 18 Mar,2020
Dear Guest; We really appreciate your preference and your time to share your expereince whit us. We are happy to know that the rooms of Hotel Capital Bellet have been of your liking and that you enjoyed the services and facilities of our Hotel. We hope to see you again soon. Regards.

8/10 Good

Maria Aurea

Liked: Cleanliness, property conditions & facilities
Okay Hotel
Room was a little small. Our room key had to be changed 3 times even though we were only staying for 2 nights. Location is good. Nice quiet street.
Stayed 1 night in Feb 2020
Response from Carolina Pérez on 18 Mar,2020
Thank you very much for your comments For sure there are many things we still need to improve and your feedback helps us significantly in this matter. Receive best regards,

8/10 Good

Andrea, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained. Good design. The rooms were not however cleaned very well as the floors were not vacuumed every day and stayed to get really dusty .... but in general it was fine. Great service
Stayed 6 nights in Feb 2020
Response from Carolina Pérez on 18 Mar,2020
Dear Guest; We really appreciate your preference and your time to share your expereince whit us, For sure there are many things we still need to improve and your feedback helps us significantly in this matter. We hope to receive you again soon! Kind regards.

8/10 Good

Simon

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Business stay in Providencia, Santiago
A nice hotel on a quiet street in Providencia. The roof terrace is great for an after-work drink but seems very under-used. Hotel staff were excellent.
Stayed 3 nights in Feb 2020
Response from Carolina Pérez on 21 Mar,2020
We really appreciate your preference and your time to share your experience with us. We are happy to know that you enjoyed the services and facilities of our Hotel. Best regards

10/10 Excellent

Joe, Austin, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main shopping area and restaurants. Staff was great, providing suggestions for restaurants, and arranging transport to the airport.
Stayed 1 night in Jan 2020
Response from Carolina Pérez on 21 Mar,2020
Thank you very much for your preference.!! We hope to see you soon. Kind regards