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Reviews of Hotel Capital San Pablo

3.5 out of 5
Hotel Capital San Pablo
San Pablo, 1457, Santiago, Region Metropolitana

Reviews

8.0

Very good

Rating 10 - Excellent. 80 out of 265 reviews" "
Rating 8 - Good. 127 out of 265 reviews" "
Rating 6 - Okay. 38 out of 265 reviews" "
Rating 4 - Poor. 11 out of 265 reviews" "
Rating 2 - Terrible. 9 out of 265 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Judy, Kaiwaka, NZ

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in need of regurbishment - fittings in the bathroom are old and the tiling in the shower is in need of replacement. The placement of the large screen TV in the room was not safe - one could easily bang one head against it when moving around the room. The closet door would not stay shut because the floor sloped
Stayed 2 nights in Mar 2020
Response from Carolina Pérez on 25 Mar,2020
Dear Guest; We appreciate your comments and we are really sorry to know that you couldn´t enjoy the kind of experience that we would like our guests to have. For sure there are many things we still need to improve and your feedback helps us significantly in this matter. We hope to have the opportunity to change your perception and welcome you again. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
in an area of town which isn’t the greatest neighborhood but there is some new construction going on.
Stayed 7 nights in Mar 2020
Response from Carolina Pérez on 23 Mar,2020
We really appreciate your preference and your time to share your experience with us. Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff are wonderful. The hotel is very close to downtown and all the shopping and restaurants.
Stayed 7 nights in Mar 2020
Response from Carolina Pérez on 23 Mar,2020
We really appreciate your preference and your time to share your experience with us. Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2020
Response from Carolina Pérez on 23 Mar,2020
Gracias por preferirnos. Esperamos tenerlo pronto de regreso. Saludos cordiales.

4/10 Poor

Rodrigo, Sydney, NSW

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Location is pretty bad, you can’t walk on the evening around there because it’s dangerous. When we arrived we had to pay $40 dollars for early check in even with the room available. No air conditioning in the room. The staff is friendly but only one spoke english and only another one spoke Portuguese.
Stayed 3 nights in Mar 2020
Response from Carolina Pérez on 23 Mar,2020
Thank you very much for taking the time to share your comments about our hotel. For sure there are many things we still need to improve and your feedback helps us significantly in this matter. Receive best regards,

4/10 Poor

Verified traveller

Stayed 6 nights in Feb 2020
Response from Carolina Pérez on 23 Mar,2020
Muchas gracias por preferirnos. Esperamos tener una nueva oportunidad para estar a su servicio. Saludos,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall the property was decent with good size rooms and clean toilets etc. The swimming pool on the roof was small but clean. Breakfast was pretty decent as well. However, the location was average with the area around the hotel quite run down and felt a bit unsafe in evenings and night. Also when we landed up after an exhausting 18 hours flight from Sydney we were left hanging for about 4.5 hours without a room. Understand that our flight was early and we reached hotel at 10.30 which is way early. So we were happy to go around after leaving our heavy bags. But Expedia said the check in time was 2 but we didn't get a room till 3. Normally on request most hotels will give you at least 1 room (we had booking for 2) by 12.30 to 1. But we had to wait till 3. Very disappointing.
Stayed 3 nights in Jan 2020
Response from Carolina Pérez on 23 Mar,2020
Thank you for sharing your comments with us. We deeply regret not being able to meet your expectations, we are working day by day to improve our service. We hope to have the opportunity to change your perception and welcome you again. kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The choice of this hotel was the best for me, having my daughter's apartment across the street.
Stayed 3 nights in Jan 2020

8/10 Good

RoseP, Adelaide, South Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good, staff friendly. Rooms clean. Breakfast choice good.
Stayed 1 night in Jan 2020

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, Convenient!
This hotel was very convenient. I also had a separate kitchenette and sitting area which was very nice. I even had a little balcony. Room was comfortable and clean and the front desk was helpful. Very reasonably priced. I would recommend this hotel or stay here again. I did not get to make use of the pool but it looked refreshing!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Very clean room, comfortable beds. Just stayed one night was good
Stayed 1 night in Dec 2019

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great staff and a good location. We really enjoyed our two night stay at this hotel. We had a great view from the 14th floor off our balcony to see the sunset over the city. The staff were very helpful with getting everything we needed and allowing us to hang out in the lobby after check out while we waited for a late afternoon flight. Service was available in both Spanish and English. The only downside was that the walls were a bit thin and sound seemed to travel through from the hall into the room very easily. This hotel has a great location only a kilometer or two from the main tourist sites in Santiago.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Location is convenient. not very clean.
Stayed 1 night in Nov 2019

8/10 Good

J+L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was near by the center of Santiago. Plenty of transport and next door to the Venezuelan restaurant.
Stayed 7 nights in Oct 2019

8/10 Good

Sofi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and well presented. The staff was friendly and helpful. The location was okay, but always be careful with your belongings in the area.
Stayed 2 nights in Oct 2019

8/10 Good

Sheeba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable hotel and good breakfast and amneties. The wifi was very slow in the room. The neighbourhood was not very nice but inly 10 min walk to Plaza des Armas and 5 min walk to Santa Ana metro. The reception asked for an additional 50 usd for early checkin or late checkout.
Stayed 3 nights in Sep 2019

2/10 Terrible

Ed, San Francisco

Disliked: Staff & service, amenities, property conditions & facilities
THIEF ALERT! Backpack stolen DURING CHECK IN I don't like to trash any businesses online. I'm just stating all the facts here. You travelers can be the judge yourselves. The 1 star I'm giving only goes to both the manager Aldolfo and the bell boy Alexandro. I'll explain below. I checked into Hotel Capital San Pablo around 10:45 pm on a Thursday night. I took out my passport from my backpack for the receptionist and put the backpack on top of my suitcase, which was standing right next to me. I leaned forward over the reception desk to sign a few documents, as requested. In a matter of seconds, my backpack disappeared. The whole incident was caught on the lobby's surveillance camera. I lost all my cash, credit cards (which I cancelled immediately), house keys, electronic devices, sunglasses and my whole wallet. The thieves tried to use my CC within 5 minutes. Luckily I received alerts from all my CC companies. Thank God I had my passport and cellphone with me. Filed a police report but frankly the police wouldn't care less. I wasn't able to get a copy of police report for my travel insurance claim after 4 days (hotel told me it would take 24 hours only). I guess the thousands of losses I suffered are solely on me. My understanding is that this kind of robbery has happened at this hotel before. It's beyond me that there's NO security guard onsite whatsoever! One star to manager Aldolfo as he was being understanding and professional. He comp'ed all my meals,
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous, and there was always someone available to speak English when my own Spanish encountered an unfortunate critical barrier. And the next-morning breakfast was very nice. One downside: to save power, the hotel maintains the ambient temperature a bit too low for my taste.
Stayed 1 night in Jun 2019

8/10 Good

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay, no complaints
This was my second stay and everything was excellent again.
Stayed 1 night in Apr 2019

8/10 Good

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay again
According to hotels.com check in is from 2 pm however when I got to the hotel they told me it is from 3 pm. Apart from that my stay was great. My room was clean, and wifi was excellent. It is not located in the best area of Santiago but La Moneda or Plaza de Armas are only a 15 minutes away walk. Anyway Uber or Cabify are cheap as chips in Chile so you can go anywhere you want to go from the hotel.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio muy bueno desayuno excelente cerca de todo y en personal muy amable
Stayed 2 nights in Apr 2019

6/10 Okay

Rafael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in time
Service was not very friendly from the counter, however the guy who helped me with the luggage was very nice, be careful with the check in time because according to Hotels website is 2pm but the actual check in time is 3pm. Decent room and great location.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this hotel, location is good, very clean, staff are very friendly，one special person named Marcelos working in the lobby is so wonderful and made our stay at this hotel very very happy and comfotable。highly recommended！
Stayed 1 night in Mar 2019

10/10 Excellent

Sheila, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice choice, special price was amazing!
Very helpful staff, quiet room, nice facilities. Has a restaurant but we didn't try it. A few blocks walk to a subway station (Santa Ana) and a bit further to Plaza des Armas. Hotel has a pool but we didn't have a chance to use it. With special price only $182 for 4 nights! Room had fridge and microwave.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2019

8/10 Good

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean. Close to central. But not much shop and restaurant nearby and the surrounding feel not safe at the night
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great location and very great and helpful staff. I would definitely try to stay in the future again.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
I like the staff who helped the luggage. He very friendly and speaks English very well. We were very happy everytime we see him.
Stayed 2 nights in Jan 2019

10/10 Excellent

Adelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints!
Fabulous service! Great staff!!
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hotel Capital San Pablo. The rooms were spacious and well maintained, and the service was excellent. The front desk people and the waiters in the restaurant were especially helpful and friendly. We enjoyed eating in the restaurant a couple of times. Generally, we liked staying at Hotel Capital and will return in the future.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018

10/10 Excellent

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
Good location. Close to everywhere. The team helps in everything. Breakfast fine. big rooms.
Stayed 2 nights in Oct 2018

10/10 Excellent

A, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Of course it was in a great location, there was a breakfast buffet, and they let me check in VERY late. BUT as a girl with a lot of hair, I have to tell you that there was so much hot water and so much water pressure, I was amazed. I almost didn't want to leave my shower to visit the city (although I did), but I was certainly pleasantly surprised, as most hotels do not offer such great showers.
Stayed 2 nights in Oct 2018

8/10 Good

Brad, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel w amazing rooftop pool
The hotel isn't in the best area in Santiago, but the awesome staff and nice facilities more than make up for it. The food in the lobby restaurant is great!
Stayed 8 nights in Mar 2018

6/10 Okay

Claudia Belen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was very well,especially the food and people in the restaurant was great,but the attitude of the people in the reception was terrible on my check in and check out.Especially Marco he saw us stand up in front of the desk for a few minutes and he keep seen his computer and does it with two people else.This is not treatment to the guess for that great hotel.
Stayed 2 nights in Mar 2018

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Juan J

Nice hotel for the price. I would come back
the room was good despite not having a table to have dinner or to put the computer. I would come back to this hotel. I would suggest to change all the area rugs as they make the hotel look filthy but it is not .
Stayed 2 nights in Jan 2018

8/10 Good

Woraphan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & helpful staffs. Rooms were cleaned, but bed too soft. Room 1803 & 1804 wifi was not working.
Stayed 1 night in Nov 2017

6/10 Okay

Woraphan

Liked: Staff & service
Disliked: Room comfort
Room size was good & quite clean. All staffs were friendly. Wifi didn't work in Room 1803 & 1804. The bed was too soft. We felt terribly backache.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, would stay here again!!
We got soo much more than we expected from this hotel! Granted, we are a group of college students accustomed to hostels, but this hotel was practically the lap of luxury for us! Very clean, spacious room with a kitchenette and two bedrooms, as well as a pull out couch. Reception was friendly upon check in and check out, and the free breakfast was an added bonus. Some other reviewers commented on it being in a bad area- it's definitely not the nicest part of town, but we never felt particularly unsafe. There were families out and about, and it was very easy to walk from here to wherever we wanted to go. Definitely would recommend!
Stayed 1 night in Jun 2017

8/10 Good

Moritz

Liked: Cleanliness, staff & service, room comfort
All good but bad wifi
Very central location, everything easy to reach, fair price! Very bad, basically no Wifi!! Breakfast ok, overall good experience.

8/10 Good

Claude A., Mesa,Az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and New
This is a relatively new hotel within walking distance of the main plaza and museums in the historic part of Santiago. It is now a neighbor hood that I would walk around in at night, but catch a cab to the hotel. It is clean, very modern, nice reception speaking English with free Wi-Fi and English TV Small but comfortable rooms, small kitchen and bath, nice shower. Well worth the inexpensive price tag.

2/10 Terrible

Michael, Phoenix

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go
Hotel is in a terrible neighborhood. The pictures don't show the shanty located on both sides of the hotel. Taxi cabs and uber did not want to pick us up at the location. Our first room had a broken air conditioner, next room not much better. It gave us a terrible first impression of a beautiful city.

8/10 Good

Verified traveller

Travelled with family
El área de regadera es muy estrecho. El aire acondicionado falló. El aseo podría mejorarse.
Stayed 6 nights in Mar 2020
Response from Carolina Pérez on 31 Mar,2020
Estimado Señor, muchas gracias por preferirnos, y tomarse un,os minutos para compartir su experiencia durante su reciente estadía en Hoteles Capital. Sus comentarios son muy valiosos para nosotros, y nuestra constante búsqueda de mejora en nuestros servicios. Revisaremos cada uno de los puntos que nos señala, con el fin de mejorar lo señalado. Un cordial saludo.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quarto limpo, localização razoável. Recepcionista da noite pouco cortês. Recepcionistas do dia muito atenciosos. Bom café da manhã.
Stayed 7 nights in Mar 2020
Response from Carolina Pérez on 23 Mar,2020
Muchas gracias por sus comentarios, estos son muy importantes para nuestra constante mejora en nuestros servicios. Haremos seguimiento al servicio de recepción nocturno. Un cordial saludo.

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Carolina Pérez on 23 Mar,2020
Muchas gracias por su preferencia..!! Esperamos verla pronto de regreso. Saludos.

10/10 Excellent

tania

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Carolina Pérez on 23 Mar,2020
Muchas gracias por su tiempo y sus comentarios. Esperamos tenerla pronto de regreso. Saludos.

6/10 Okay

Luna

Liked: Staff & service
Disliked: Room comfort
Al ingresar al hotel todo bien, pero al ingresar a mi dormitorio olía mal tuve que pedir que me cambien de cuarto y me cambiaron en la noche había mucho ruido y no se podía descansar bien, el desayuno no tenía muchas opciones de frutas pero estuvo bueno de ahí todo muy bien.
Stayed 1 night in Feb 2020
Response from Carolina Pérez on 23 Mar,2020
Muchas gracias por tomarse unos minutos y compartir su experiencia con nosotros. Sus comentarios son muy valiosos, ya que nos ayudan en nuestra constante búsqueda de mejoras en los servicios para nuestros huéspedes. Esperamos tener la oportunidad de estar nuevamente a su servicio.