Reception
Check availability

Reviews of Hotel Diego de Velazquez

3.5 out of 5
Hotel Diego de Velazquez
Guardia Vieja, 150, Providencia, Santiago, Region Metropolitana

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 24 reviews" "
Rating 8 - Good. 10 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 6 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the free breakfast buffet was really good, the best buffet i've had at a hotel.
Stayed 3 nights in Feb 2020

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Stayed 1 night in Feb 2020
Response from GERENCIA SERVICIOS on 10 Feb,2020
Dear many thanks for your comments, we hope to have the opportunity to attend you again. Best regards

4/10 Poor

Verified traveller

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff could have been a little more friendly and helpful.
Stayed 6 nights in Mar 2019
Response from Manager Relations with Clients on 26 Mar,2019
We appreciate your time, we work continuously for improvements, so one of our highest points is kindness and attention. If you can collaborate with more details, we will be very grateful. We cured him on another trip.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and good value, but the pool and jacuzzi were not warm enough
Stayed 1 night in Oct 2018
Response from GRADOS PISCINA on 28 Oct,2018
655/5000 Thank you very much Jorge for highlighting the privileged location of Hotel Diego de Velázquez. About the temperature of the swimming pool this fluctuates between 27 to 37 celcius degrees, it is very possible that when you have used it, hours before the maintenance will be done to replace the water, situation that takes approximately 3 hours to take higher temperatures. The pool's heat system is highly modern, sustainable and ecological and reaches temperatures above 38 degrees celcius, even on cold days. We hope to have the opportunity to assist you again in Santiago de Chile. At Hotel Diego de Velázquez, we are passionate about delivering the best service!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación fue muy cómoda. La unica excepción fue la puerta del baño, que estaba desgastada y vieja. Tampoco existia balsamo para el baño. Y cuando pague, el costo fue mas elevado que lo que aparecia en la cotización.
Stayed 2 nights in Nov 2022

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

8/10 Good

ORLANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização e atendimento
Stayed 1 night in Jul 2022
Response from Gerencia Servicio al Cliente on 19 Jul,2022
Muchas gracias Orlando, efectivamente contamos con una excelente ubicación, cercana a dos estaciones de Metro, restaurants y paseos. Saludos...y les esperamos en nuevo viaje

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecable la limpieza. Escaleras son un problema
Stayed 1 night in May 2022
Response from Gerencia Servicio al Cliente on 19 Jul,2022
estimada Graciela, gracias po su estada ¡¡ Gracias por destacar la limpieza, también contamos con excelente ubicación. Desde el piso 1 conecta un ascensor al piso 2 ( mezzanine, cafetería, business center,etc. y desde ahí a otros dos ascensores, pero existe como Ud. verificón además escala de piso 1 a 2 hacia Cafetería

10/10 Excellent

Verified traveller

Buena experiencia
Muy buena atención
Stayed 1 night in Mar 2022
Response from gerente servicios al cliente on 11 Apr,2022
Muchas gracias por compartir con nosotros la máxima nota por nuestros servicios. Le esperamos pronto

4/10 Poor

Luz viviana

Liked: Cleanliness
Disliked: Room comfort
Mala experiencia
Stayed 1 night in Feb 2022
Response from gerencia servicios on 15 Feb,2022
Estimada Luz, revisamos si Ud. dio a conocer alguna observación, y no dejo ningún registro ni verbal a los recepcionistas en turno, tampoco escrito. El haber tenido la oportunidad de ayudarla, habriamos solucionado cualquier inconveniente. atentamente

4/10 Poor

JORGE

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No cubrió mis expectativas
Mucho ruido ingresó en la habitación durante la noche el cual no permitió el descanso, sonido era similar a reparaciones, compresor de a/a, etc, al día siguiente no supieron dar explicación de ese ruido. La habitación necesita ser remodelada totalmente, tiene algunos mobiliarios viejos.
Stayed 1 night in Feb 2022
Response from gerencia servicios on 15 Feb,2022
Lamentamos no haber podido conocer con anticipación su observación. Verificamos lo que Ud. manifiesta no encontrando nada en el Hotel. Existieron trabajos en el sector pero alejados del hotel. Estaremos pendientes y agradecemos que nos indicara. atte

8/10 Good

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Buena ubicación, desayuno excelente muy variado y todo muy rico, habitación muy cómoda y buena atención.
Stayed 1 night in Feb 2022
Response from gerente servicios al cliente on 15 Feb,2022
Gracias estimado Darwin por sus positivos comentarios que nos sirven para mejorar y tener esa oportunidad cada día. felicidades y exitos¡¡¡

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
직원이 별로... 위치는 좋고... 시설은 그럭저럭
Stayed 5 nights in Sep 2021

8/10 Good

Macarena Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 dias 2 noches
En general bien, no tenían registro de la reserva aunque estaba pagada, luego de un rato apareció. Mi habitación era para tres adultos pero una cama era como para niño, se notaba que era extra. Desayuno muy completo, personal muy amable.
Stayed 2 nights in Sep 2021

4/10 Poor

Camila

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No me aloje en el hotel ya que en último momento me cambiaron estadía a un departamento fuera de este
Stayed 2 nights in Jun 2021

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recepción y atencion
Stayed 1 night in Nov 2020
Response from gerencia de servicios on 19 Nov,2020
muchas gracias por la máxima nota a nuestros servicios saludos y le esperamos nuevamente

4/10 Poor

Jose

Stayed 1 night in Sep 2020

4/10 Poor

paula

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

CLAUDIO

Liked: Cleanliness, room comfort
Sem muito destaque
Esperava um pouco mais do hotel. A localização é boa, próximo a muitos pontos interessantes. O que me deixou bastante chateado, foi presenciar (apesar de não ter visto o autor) um furto da bolsa de uma hóspede durante o café da manhã no hotel.
Stayed 4 nights in Apr 2019

2/10 Terrible

lorena

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from santiago on 29 Nov,2018
Gracias por su tiempo ¡¡¡ Visitar Santiago en Diciembre es extraordinario ¡¡, pero venir en Febrero es encontrar no solo ofertas si no SUPER OFERTAS, en servicios como hoteles, restaurants, así en compras, donde los descuentos son increibles. Si a lo anterior le agregamos una ciudad algo más quieta, se entregan todos los elementos para visitar Santiago. Saludos desde Hotel Diego de Velázquez

8/10 Good

Jefferson, Natal RN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sempre uma perfeita estadia no Diego Velasquez.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localizazação
Ficamos em um apto no último andar. Bem amplo, com 2 qtos (1 suíte) e com um bom serviço de limpeza. Nesse andar o elevador não chega e é um pouco barulhento por causa da casa de máquinas (creio). Além disso, o apto apresentou alguns probleminhas no banheiro, nada demais pra quem não é muito exigente. Como so parávamos para dormir, a estadia foi boa para um família de 4 pessoas, a um custo conveniente. Se quiser luxo e perfeição, escolha outro hotel. Por fim, o café da manhã foi muito razoável, com muitas opções.