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Reviews of Hotel Loreto

3.5 out of 5
Hotel Loreto
Loreto 170, Barrio Bellavista, Santiago, Region Metropolitana

Reviews

8.8

Excellent

Rating 10 - Excellent. 213 out of 418 reviews" "
Rating 8 - Good. 152 out of 418 reviews" "
Rating 6 - Okay. 31 out of 418 reviews" "
Rating 4 - Poor. 13 out of 418 reviews" "
Rating 2 - Terrible. 9 out of 418 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

7.2/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly staff - it looked like they were undergoing renovations while they were there, so not all of the amenities were available. The front desk staff were friendly and helpful. This is a great place to stay if you are leaving king for a quiet place that is within walking distance of great restaurants and parks
Stayed 2 nights in Apr 2024

10/10 Excellent

Alun, Pooler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, comfortable property. The kitchen was not open so there was no breakfast, but there were cafes near by. The staff were incredibly helpful and friendly, nothing was too much trouble for them, If anything could improve it would be internet access which was patchy.
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel, well located.
Stayed 2 nights in Dec 2023

6/10 Okay

paul

Liked: Cleanliness, staff & service
The Hotel itself is fine and good value for money - unfortunately the area around the hotel has deteriorated and was very dirty with rubbish strewn over the streets. The hotel is clean and tidy and the roof top seating area is nice. The rooms are ok but dated as are the bathroom facilities but for the price it was a good and value option to stay.
Stayed 4 nights in Dec 2023

8/10 Good

Mohit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks to Christian
My special thanks to Christian at the desk, who went out of his way for me more than any hotel has in a very long time. He wasn't there when I xhexked out to thank him, which I regret.
Stayed 3 nights in Apr 2023
Response from hotel loreto on 25 Apr,2023
Estimado Thomas ,felices que aya disfrutado su estadia en nuestro establecimiento .Agradecemos su comentario ya que estamos trabajamos dia a dia para mejorar nuestros servicios .saludos

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Denise and Victoria were excellent at attentive to our needs and requests - not only regarding the property but also the local attractions.
Stayed 1 night in Feb 2023

8/10 Good

Marcelo

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good localization
Good localization
Stayed 2 nights in Jan 2023

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the armpit of The city. unsafe neighborhood, filthy property, poorly functioning parking plumbing, bugs everywhere and they lock you in because the area is so unsafe and they don’t want nefarious characters entering. We checked in and checked out 20 minutes later. The photos you see online must have been taken many years ago. This is bait and switch! Of course done manager will respond to this review and apologize, offering to make it “right” next time- don’t buy it it! This place is more in line with a crack house than a hotel. You have been WARNED!
Stayed 2 nights in Dec 2022

4/10 Poor

pamela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
family isnt hood
Stayed 1 night in Nov 2022

10/10 Excellent

Tirso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our South American Adventure
It's a small hotel, cozy and comfortable. After five days there we felt like we were home. The receptionists were wonderful, friendly, kind and very helpful. Our room was always clean.
Stayed 4 nights in Nov 2022

4/10 Poor

Negar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very depressing looking and different than the photos online. The bedding was very dirty, filled with stains. The staff are lovely and super nice. If you can spare the additional money, I would stay somewhere else.
Stayed 1 night in Nov 2022

10/10 Excellent

Nima

Stayed 3 nights in Aug 2022

6/10 Okay

Jonte, Washington

Liked: Staff & service
Disliked: Cleanliness, amenities
Positives: The staff was friendly and available 24 hours a day. The check-in and check-out processes were smooth. I had a late flight, and they held my baggage on check-out day free of charge. The hotel is within walking distance of fantastic restaurants and clubs. Recommendations: THE HOTEL CAT - the hotel has a cat named Luna. Luna roams around the hotel at her leisure. It would be nice to let guests know this before in case anyone is allergic to cats. CLEANLINESS- The hotel was not clean. It had a layer of dust on the furniture and in the rooms. The hotel has hardwood floors, and the dirt is obvious. My bathroom was not clean before my arrival. There was hair around the toilet, and the drinking glasses in the hotel room were not properly cleaned. During my three-night stay, my room was not cleaned. AMENITIES - The hotel did not provide the complete list of amenities listed on the webpage and their guest-welcome pamphlet. It is essential to update all websites, brochures, and third-party websites with accurate information. The hotel did not serve breakfast, and there was no bar. The concierge service was non-existent. The rooms were not cleaned daily. The tour/ticket assistance was not available.
Stayed 3 nights in Apr 2022

10/10 Excellent

Christopher, Dunedin

Stayed 4 nights in Mar 2022

10/10 Excellent

Christopher, Dunedin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, great location.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We felt the location was good as with walking distance of restaurants and away from potential bad areas.
Stayed 3 nights in Mar 2020
Response from Larisa on 27 Mar,2020
Many thanks for your comments. We expect you soon again in our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, convenient location to restaurants, clubs, museums.
Stayed 1 night in Feb 2020
Response from Larisa on 10 Mar,2020
Thank you very much for your comments. We work daily to improve our service. We expect you soon again in the hotel. Cordially,

8/10 Good

Bob

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2020
Response from Larisa on 3 Mar,2020
Muchas gracias por vuestros comentarios Bob. Esperamos contar con usted entre nuestros huéspedes nuevamente muy pronto!!!

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Larisa on 3 Mar,2020
Muchas gracias John por vuestros comentarios. Esperamos contar con usted entre nuestros huéspedes nuevamente muy pronto!!!

10/10 Excellent

Stela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Larisa on 11 Feb,2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros! Esperamos contar con usted nuevamente entre nuestros huéspedes, en un futuro próximo.

10/10 Excellent

Jerry, Santa Fe, NM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and helpful staff. Gave good advice on avoiding the demonstrations. Well priced.
Stayed 1 night in Dec 2019
Response from Loreto Staff on 10 Dec,2019
Thank you for kind opinion The safety of our guests is very important to us and the main resourse to ensure it, is our staff and we are happy that it makes de difference.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Quick comfort and easy access
I loved the stay. I was expecting the room to be a bit bigger, but I wasn't in there very much because it was in a great location. I would totally stay here again just for that alone.
Stayed 1 night in Oct 2019

10/10 Excellent

Luis, Ponce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location for sightseeing of Santiago’s historical monuments, museums and points of interest
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in great location, good value
Hotel Loreto is in a
Stayed 2 nights in Aug 2019

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the city centre and plenty of places to eat nearby. A lovely park was 5 minutes' walk from the hotel. Staff were very helpful.
Stayed 5 nights in May 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Catherine, LA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airy, comfortable hotel. Very pleasant stay. Everything very clean. Comfortable beds.
Stayed 7 nights in Mar 2019
Response from Recepción Hotel Loreto on 10 May,2019
Thank you for staying with us. We are glad to hear you had a pleasant stay and that you liked our service. We hope that you can comeback one day.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unique property with excellent breakfast. Room was small but had a nice balcony overlooking an inner courtyard. Great staff who speak English. Be careful on the streets.
Stayed 2 nights in Feb 2019
Response from Staff Loreto on 12 Mar,2019
Thank you for you comment!

2/10 Terrible

Nancy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked a standard room but since we arrived in the morning so the receptionist said either waiting until 3pm or take a two twin bed room with a free breakfast because we haven’t eaten from the airport to the hotel. We decided to take the room. We were surprised that the room was so small there was no chair and table. The receptionist never told us the room was much smaller than we had booked. Later we looked at the hotel’s floor plan and realized that was the smallest room. Worse, when we went down to ask for breakfast, she said it’s $15 each person. So we over paid for the room. The hotel didn’t have elevator, the building was 4 story high.
Stayed 1 night in Feb 2019
Response from Staff Loreto on 14 Mar,2019
Dear Nancy We hope you are ok, we are sorry you stay in Hotel Loreto was not the best, the room you have was the correct and if look the info in the page it said how many meters has the room, and we do not charge you again for breakfast, the recepcionist comment that thet breakfast was included from the next you arrive and that day was free of charge. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and friendly. Front desk was so informative and helpful.
Stayed 3 nights in Jan 2019
Response from Staff Loreto on 5 Feb,2019
Thank you so much for your words!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Loreto
A great place to stay conveniently located. The bathroom was very small. The staff very helpful.
Stayed 3 nights in Jan 2019
Response from Staff Loreto on 29 Jan,2019
Thank for you comment!

10/10 Excellent

Verified traveller

Liked: Staff & service
Helpful staff
The staff, especially Andrea, were SO helpful -- they gave us restaurant recommendations, helped us reserve airport transfers, and had a breakfast ready for us to take with us when we checked out before the official breakfast time. Only complaint is that the hotel is a little dated.
Stayed 1 night in Jan 2019
Response from Staff Loreto on 29 Jan,2019
Thank for you comment, we are very glad that our staff could help you. Hope you comeback soon.

10/10 Excellent

Shabbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Staff Loreto on 8 Jan,2019
Thank you for your comment!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a charming hotel. Location is great, we were able to walk almost every where we wanted to visit. The staff was very helpful and welcoming. Bathroom too small.
Stayed 5 nights in Nov 2018
Response from Staff Loreto on 21 Nov,2018
Thank you for your comment! Hope come back soon Best Regards

8/10 Good

Judith, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, clean rooms and great common sitting areas. Only issue I had was cigarette smoke coming from one of the rooms one night.
Stayed 4 nights in Sep 2018
Response from Staff Loreto on 3 Oct,2018
Dear Judith Thank you for you comment, we are very glad for your words, sorry for the smoke part, we will check what we can do to avoid it happends. Best regards

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well refurbished original building
Enjoyed everything about our stay, hotel better than expected for what we paid. Well placed in Santiago for easy access to city. Hotel staff were extremely helpful and friendly, they found a way to respond to all requests. The building has been updated without losing any of the attractiveness of its vintage. Free Breakfast of good standard. Really happy with Wine Tour staff organised for us at last minute. Would stay again.
Stayed 3 nights in Jul 2018
Response from Staff Loreto on 17 Aug,2018
Estimada Paula, Gracias por sus palabras, para nosotros es un placer atenderlos. Saludos cordiales.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place!
GREAT service from recwption to breakfast. Very centrally located! Perfect stay!
Stayed 2 nights in Jul 2018
Response from Staff Loreto on 17 Aug,2018
Estimada Paula, Gracias por sus palabras, para nosotros es un placer atenderlos. Saludos cordiales.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely ambience, helpful friendly staff @ great $$
Every aspect of this funky hotel is so much better than I expected from photos. All staff are so helpful and speak perfect English. Twin room with comfortable beds has French doors leading to balcony overlooking pretty courtyard. Breakfast has good choices of fresh fruit, breads, jams, cereals, cold meats and scrambled eggs. Location allows easy walking access to everywhere. Can not fault the Loreto with its excellent refurbished architecture. Would stay again
Stayed 1 night in Jul 2018
Response from Staff Loreto on 9 Jul,2018
Dear Paula Thank for your comment. Hope you can come back soon.

8/10 Good

lori, wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Charming hotel with very helpful staff near public transportation and walking distance from many local attractions and restaurants.
Stayed 5 nights in Jun 2018
Response from Staff Loreto on 9 Jul,2018
Dear Lori Thank for your comment. Hope you can come back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Staff Loreto on 9 Jul,2018
Thank you for the comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and friendly staff
Stayed 1 night in May 2018
Response from Staff Loreto on 29 May,2018
Thank you for your comment

8/10 Good

Andrzej

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2018
Response from Staff Loreto on 24 Apr,2018
Dear Andrzje on Thank for your comment. Best Regards.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great hotel. Great location. I will definitely stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Loreto Review
Lovely hotel, staff very helpful, free parking, rooms very comfortable, free bottle of wine on arrival. great breakfast. All good!
Stayed 2 nights in Jan 2018