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Reviews of Ibis Budget Santiago Providencia

3 out of 5
Ibis Budget Santiago Providencia
AVENIDA MANUEL MONTT 240, Santiago

Reviews

8.4

Very good

Rating 10 - Excellent. 170 out of 339 reviews" "
Rating 8 - Good. 106 out of 339 reviews" "
Rating 6 - Okay. 30 out of 339 reviews" "
Rating 4 - Poor. 13 out of 339 reviews" "
Rating 2 - Terrible. 20 out of 339 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ricardo, Jacksonville

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service!
Stayed 1 night in Apr 2024

2/10 Terrible

Ricardo, Jacksonville

Disliked: Cleanliness, staff & service, property conditions & facilities
Service bad.
Stayed 1 night in Mar 2024

2/10 Terrible

Ricardo, Jacksonville

Business traveller, Travelled with group
I’m extremely disappointed with this hotel, after staying there for two weeks and being so nice to them - even getting pizza from the front desk staff (which the manager did not even thank me for)… All I got was harassment from them - horrible customer service! They treated me very disrespectfully and the security guard asked if my friends were from Venezuela and that they could not come in?? I am sorry but paying for a hotel one deserves good treatment - and not being HARRASED by the front desk staff or the security guard that is homophobic and discriminatory towards foreigners! UNACCEPTABLE - will never stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo, Jacksonville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience @ the Ibis Budget hotel - great location, clean and efficient! But there best part was the service! Great job to a wonderful team!
Stayed 3 nights in Mar 2024

8/10 Good

Lyegge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ibis Budget in Santiago has an amazing location. You can walk to the public transportation, restaurants and also some attractions. Dont expect much from the rooms but it was perfect for our trip. Spend most days outside and come back to the hotel just to take a shower ( which by the way was awesome )and sleep.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jaime, Fairfax

Stayed 1 night in Feb 2024

6/10 Okay

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room too small
Stayed 1 night in Jan 2024

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great location close to the metro (very important). Safe neighborhood. Staff were friendly and most spoke English. The staff member that stood out the most was Mauricio, this man loves his job and is very good at it. Made the stay very welcoming
Stayed 4 nights in Jan 2024

2/10 Terrible

OSCAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

HELIO CESAR

Stayed 1 night in Dec 2023

10/10 Excellent

Meire

Stayed 2 nights in Dec 2023

10/10 Excellent

Tiago

Stayed 2 nights in Dec 2023

10/10 Excellent

Daniele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 days and had NO problems at all - staff very friendly and spoke English well at the desk!
Stayed 10 nights in Nov 2023

10/10 Excellent

Thomas

Stayed 4 nights in Nov 2023

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

luis

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas Bo

Stayed 1 night in Oct 2023

10/10 Excellent

Walter

Stayed 4 nights in Oct 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un buen hotel basico
El desayuno bastante basico, jamon muy humedo y queso sin sabor a queso.
Stayed 3 nights in Sep 2023

10/10 Excellent

Matheus

Stayed 6 nights in Aug 2023

8/10 Good

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

RENALDO

Stayed 6 nights in Aug 2023

10/10 Excellent

TOMMY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2023

8/10 Good

Danielle

Stayed 5 nights in Jul 2023

10/10 Excellent

Nataly

Stayed 1 night in Jul 2023
Response from Fernanda Pereira - Analista de Calidad on 24 Jul,2023
Estimada Nataly. ¡Muchas gracias por su calificación acerca de nuestro hotel! Nos alegra saber que su experiencia en nuestro hotel fue excepcional. La esperamos una vez más, será un gusto recibirla. Atentamente.

8/10 Good

PAMELA

Stayed 2 nights in Jun 2023
Response from Fernanda Pereira - Analista de Calidad on 4 Jul,2023
Estimada Pamela. ¡Muchas gracias por su calificación acerca de nuestro hotel! Nos alegra saber que su experiencia en nuestro hotel fue agradable. La esperamos una vez más, será un gusto recibirla. Atentamente.

8/10 Good

Ricardo

Stayed 2 nights in Jun 2023
Response from Fernanda Pereira - Analista de Calidad on 22 Jun,2023
Estimado Ricardo. Agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis Budget Santiago Providencia. Nos alegra saber que su experiencia en nuestro hotel fue agradable. Lo dejamos cordialmente invitado a regresar a nuestro hotel, será un gusto atenderlo. Atentamente.

8/10 Good

DANIELLA

Stayed 5 nights in May 2023
Response from Fernanda Pereira - Analista de Qualidade on 29 May,2023
Prezada Daniela.Muito obrigado por seus comentários sobre o nosso hotel! Ficamos felizes em saber que sua experiência foi agradável. Cordialmente, convidamos você a retornar mais uma vez, será um prazer atendê-la.Sinceramente.

8/10 Good

Ingrid

Stayed 1 night in Apr 2023
Response from Fernanda Pereira - Quality Analyst on 4 May,2023
Dear Ingrid.We greatly appreciate the time you have taken to provide us with your comments about your stay at Ibis Budget Santiago Providencia. We are glad to know that your experience in our hotel was pleasant. We cordially invite you once again to enjoy a stay at our hotel, it will be a pleasure to serve you.Sincerely.

6/10 Okay

Christian

Stayed 5 nights in Apr 2023
Response from Fernanda Pereira - Analista de Calidad on 13 Apr,2023
Estimado Christian. Agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis Budget Santiago Providencia. Agradeceré que usted me dé más antecedentes de su estadía para que podamos entender cómo debemos mejorar. Confiamos que usted nos dará una nueva oportunidad de ofrecerle un servicio óptimo. Lo dejamos cordialmente invitado a regresar a nuestro hotel, será un gusto atenderlo. Atentamente.

10/10 Excellent

keila

Stayed 1 night in Apr 2023
Response from Fernanda Pereira - Analista de Qualidade on 13 Apr,2023
Querida Keila.Muito obrigado pela sua avaliação do nosso hotel! Ficamos felizes em saber que sua experiência foi excepcional. Esperamos por você mais uma vez, será um prazer recebê-la.Sinceramente.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to subway. Staffs were friendly and helpful. It located in a safe neighborhood with plenty restaurants and convenience stores. I would stay there again.
Stayed 5 nights in Mar 2023
Response from Fernanda Pereira - Quality Analyst on 3 Apr,2023
Dear Raymond.Thank you very much for your rating regarding your stay at Ibis Budget Santiago Providencia. We are glad to know that your experience at our hotel was exceptional. Well be waiting for you once again, it will be a pleasure to serve you.Sincerely.

10/10 Excellent

Danilo

Stayed 1 night in Mar 2023
Response from Fernanda Pereira - Analista de Calidad on 20 Mar,2023
Estimado Danilo. Gracias por tomarse el tiempo en compartir la evaluación de su estancia en Ibis Budget Santiago Providencia. Nos alegra saber que su experiencia en nuestro hotel fue excelente. Lo dejamos cordialmente invitado a regresar, será un gusto atenderlo. Atentamente.

8/10 Good

Juan Pablo

Stayed 1 night in Mar 2023
Response from Fernanda Pereira - Quality Analyst on 20 Mar,2023
Dear Juan Pablo. Thank you for taking the time to share your evaluation of your stay at Ibis Budget Santiago Providencia. We are glad to know that your experience in our hotel was pleasant. We cordially invite you to return, it will be a pleasure to serve you.Sincerely.

8/10 Good

Johannes

Stayed 2 nights in Mar 2023
Response from Fernanda Pereira - Quality Analyst on 14 Mar,2023
Liebe Johannes.Vielen Dank für die Zeit, die Sie sich genommen haben, um uns Ihre Kommentare zu Ihrem Aufenthalt im Ibis Budget Santiago Providencia mitzuteilen. Wir freuen uns zu wissen, dass Ihre Erfahrung angenehm war. Wir laden Sie ein, noch einmal zurückzukehren, es wird uns eine Freude sein, Ihnen zu dienen.Aufrichtig.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff.
Stayed 2 nights in Feb 2023
Response from Fernanda Pereira - Quality Analyst on 23 Feb,2023
Dear Nicolas.We greatly appreciate the time you have taken to provide us with your comments about your stay at Ibis Budget Santiago Providencia. We are glad to know that your experience in our hotel was excellent and that the attention of our collaborators was always friendly, cordial and decisive. We invite you to return once again, it will be a pleasure to serve you.Sincerely.

10/10 Excellent

John

Stayed 1 night in Feb 2023
Response from Fernanda Pereira - Quality Analyst on 20 Feb,2023
Dear John.We greatly appreciate the time you have taken to provide us with your comments about your stay at Ibis Budget Santiago Providencia. We are glad to know that your experience in our hotel was excellent. We invite you to return once again, it will be a pleasure to serve you.Sincerely.

8/10 Good

Carla

Stayed 1 night in Feb 2023
Response from Fernanda Pereira - Quality Analyst on 16 Feb,2023
Dear Carla.Thank you very much for your rating about our hotel! We are glad to know that your experience was pleasant. We hope to have your visit soon, it will be a pleasure to serve you.Sincerely.

6/10 Okay

Cristopher

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hay mejores IBIS
El check in fue un lío. Se demoraron demasiado, incluso fui a dar una vuelta esperando que estuviese más desocupando para hacerlo tranquilo pero al volver seguía igual. Y al momento de llegar a la habitación el aire acondicionado estaba en mal estado. Por lo menos me pudieron hacer cambio de habitación mucho más expedito que el Check in. Lo otro es que siendo fin de semana dijieron que no había ningún superior con quien poder hablar.
Stayed 2 nights in Feb 2023
Response from Fernanda Pereira - Analista de Calidad on 15 Feb,2023
Estimado Cristopher. Agradecemos enormemente el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis Budget Santiago Providencia. Lamentamos que sus expectativas no se cumplieron en nuestro hotel. Entendemos que existen momentos en los que muchos huéspedes hacen su check in al mismo tiempo y esa espera es inevitable, de todas formas, reforzaremos con nuestro equipo de recepción en la importancia de una atención expedita pero completa siempre. También reforzaremos con nuestro manager on duty que caso un huésped desee una respuesta formal a su reclamo durante su estadía, debe ser atendido. Confiamos que usted nos dará una nueva oportunidad de ofrecerle un servicio óptimo, por lo que lo dejamos cordialmente invitado a regresar, será un gusto atenderlo. Atentamente.

4/10 Poor

Gabriel

Stayed 1 night in Feb 2023
Response from Fernanda Pereira - Quality Analyst on 6 Feb,2023
Dear Gabriel.We appreciate the time you have taken to provide us with your comments about your stay at the Ibis Budget Santiago Providencia. We are sorry that your experience did not meet your expectations. I will appreciate if you give us more background so we can understand how we should improve. We trust that you will give us a new opportunity to offer you an optimal service. We cordially invite you to return, it will be a pleasure to serve you.Sincerely.

8/10 Good

Anna Carolina de Oliveira

Stayed 4 nights in Jan 2023
Response from Fernanda Pereira - Analista de Qualidade on 3 Feb,2023
Estimada Anna Carolina. ¡Muchas gracias por sus comentarios acerca de nuestro hotel! Nos alegra saber que su experiencia fue agradable. Cordialmente la invitamos a regresar una vez más, será un gusto atenderla. Atentamente.

10/10 Excellent

johnny

Stayed 6 nights in Jan 2023
Response from Fernanda Pereira - Quality Analyst on 30 Jan,2023
Dear Johnny.We appreciate the time you have taken to provide us with your comments about your stay at the Ibis Budget Santiago Providencia. We are glad to know that your experience was wonderful. Well be waiting for you once again, it will be a pleasure to serve you.Sincerely.

8/10 Good

Michelle

Stayed 7 nights in Jan 2023
Response from Fernanda Pereira - Analista de Qualidade on 23 Jan,2023
Prezada Michelle.Muito obrigado pela sua avaliação do nosso hotel! Ficamos felizes em saber que sua experiência foi agradável. Esperamos receber sua visita em breve, será um prazer atendê-la.Sinceramente,

10/10 Excellent

MIRIAM M

Stayed 2 nights in Jan 2023
Response from Fernanda Pereira - Analista de Calidad on 23 Jan,2023
Estimada Miriam. ¡Muchas gracias por su calificación acerca de nuestro hotel! Nos alegra saber que su experiencia fue excelente. Esperamos poder contar con su visita pronto, será un gusto atenderla. Atentamente,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grateful for help!
Thank you, Elizabeth, for all your help! You were so kind and really helped a lot!
Stayed 1 night in Nov 2022
Response from Fernanda Pereira - Quality Analyst on 16 Dec,2022
Dear Dennis.We appreciate the comments regarding your stay at Ibis Budget Santiago Providencia. We are glad to know that your experience in our hotel was excellent and that the attention of our collaborators, mainly Elizabeth, was always friendly and decisive. We will extend your comments and we are sure that this will motivate her to continue providing the best service that our guests deserve. We leave you cordially invited to return to our hotel, it will be a pleasure to serve you.Receive a cordial greeting.Fernanda PereiraQuality Analyst

10/10 Excellent

Gerardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Vlean & Safety.
Stayed 1 night in Apr 2022

6/10 Okay

Adriana

Stayed 5 nights in Mar 2022

10/10 Excellent

MIchelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice budget hotel. Even though the room was a little small, it was very comfortable and super clean. Great place to stay
Stayed 1 night in Jan 2022