"Staff confirmed pick up at the airport but nobody showed up. They did not even notify me that the transport was not available on that day and time. I called them and they asked me to take a taxi and they will reimburse. It is not about the money. Staff was not apologetic. Staff has no communicarion skills. They cut me off while I was still speaking. Customer service is 0% satisfactory."
"Charles Rahim loved St Ellis. The big guy working at the restaurant last Tuesday and wed was so nice and so professional. All the staff at the restaurant are so professional and friendly and they go the extra mile. Parking was good. Location close to Ayala Centre small shopping centre ."
"During our stay, the region was hit by a 5.4 scale earthquake at around 10PM. All employees and guests were evacuated outside in the pool area.
After sometime, we were allowed to go back to our room.
The following morning, we were checking out and I requested for a late checkout of 2:00 PM. I said because of the earthquake, we had to adjust our sleeping hour as. I was denied because the admitting employee said they have incoming guess. But, for 500 pesos an hour, they could extend their he stay. Welll, that says a lot about the hotel policies."
"The room is clean, the staff are friendly, polite, and attentive. The air conditioning is really good in the room. The breakfast in the morning are ok, if you are not used to eating a lot of carbs, it is not for you."
"The person at the reception Jen, she is very helpful and accomodating.
Thank you and you made our stay memorable.
Huge room and very clean. Very close to the mall. Just right behind the building.
Thank you for all the help."
"There were actually in the process of cleaning one of the pools but gave us access to another pool those actually more private and wave some fees for us excellent place great staff excellent food extremely clean nice rooms i'll definitely be going back"
"Lovely staff at the front desk and a charming security chap opening the door. Good breakfast with a voice of local cuisine, as well as cereals, bread etc. Extremely good value."
"Very disappointed. Service appalling, especially in bars and restaurants.
Reception staff very friendly but not helpful. ‘Computer says no’ quite often!!!!
Our room was perfectly acceptable and we had a lovely view of Mayon volcano.
Tried to book shuttle bus back to airport as we arrived but told it was full. The day we were leaving about to book a Grab taxi they rang and said shuttle waiting for us. That is typical of what we experienced. This is not a luxury hotel by western standards but probably is by Philippines standard."
Yes, there are holiday rentals close to the most popular sights in Santo Domingo, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in Santo Domingo?
Explore the area and family-friendly sights such as Albay Park and Wildlife, or get out into nature at a spot like Mayon Volcano. SM City Legazpi and Cagsawa Ruins are a couple of places you'll find in the wider area.
What’s a holiday rental in Santo Domingo like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Santo Domingo. Holiday rentals provide amenities such as hot tubs, fire pits and patios so you'll feel just like you're staying in your own home. If you're concerned about cleanliness, a holiday rental can offer a sense of security away from public hotel lifts and busy front desks while still allowing you to travel. You'll also have more space in a holiday rental than in a standard hotel, which is another reason why a holiday rental is an attractive option for small groups.
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