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Reviews of Adam Suites

3.5 out of 5
Adam Suites
Calle Arzobispo Nouel # 308, Zona Colonial, Santo Domingo, Distrito Nacional

Reviews

6.8
Rating 10 - Excellent. 8 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 4 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

2.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down. Not worth more than $20 per night. No vent in bathroom, things don’t dry out. The staff is nice, the location is good, but that does not make up for the extremely dated look of the property. My room looked nothing like the photo. I felt I was staying at a crack house. I booked in advance for 5 days. Had to leave after 2 nights. The also lost power for about 10 hours. If you stay in the front room street traffic may keep you awake at night.
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveller

Business traveller
They ripped off my credit card by $35,(they said they wouldn't but did), they would not turn on the a/c, they would not put a safety deposit box in my room, the door lock was broken, there was no hot water, and the sheets and towel was not changed in 4 days (and was not clean to begin with), daytime front desk lady is belligerent and doesn't speak English, and there is no security.
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a quality hotel
Not so good. Sheets smelled and hot water was not available. Also, the credit card machine was broken and we had to pay in cash.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Price wise this property is in line with nearby hotels that are in much better shape. On the last morning of my stay there was no hot water which is a pretty basic expectation. Credit where credit is due, the staff was very nice and the facilities were very clean. Most concerning was the manager tried to double charge us trying to convince us we had not paid through Orbitz. Kinda shady
Stayed 5 nights in Jan 2019
Response from Owner on 30 Jan,2019
That's a pure inaccurate statement. As I explained to you and to your friend- that also wrote the previous review earlier- Orbitz DOES NOT CHARGE credit cards. They are our affiliated partners which means that, eventhou the card info was provided to them, it gets automatically routed to us via the extranet and we are the one that debit your card. ORBITZ is just a booking partner and that's it. The issue was that once I tried to explained to you why we needed to debit your card you.did not want to understand the WHY eventhough I explained the above more than one time. Then, due to that particular issue, you gave us a 3 star review, even after acknowledging that the staff was great and it was a very clean hotel and that my friend , that is what really counts: a nice clean hotel with hard working staff.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
When we got there no one spoke English and it was very confusing. The sheets and pillows must be 10 years old. The owner was rude and talk down to me like I was five years old . Place was missed managed and he double charged me as he could not find my receipt until I showed him when I got online that I had paid and he refunded me in pesos which I didn't want. Very dated and tired.
Stayed 5 nights in Jan 2019
Response from Owner on 8 Mar,2019
No one spoke English... sheets and pillows are 10 yrs old and the owner (me) was rude to u and then talk down to you like a 5 yrs old. I wonder why a nice, decent and well behave customer like you will receive such a harsh treatment... Ummm.

6/10 Okay

Thomas

Disliked: Property conditions & facilities, room comfort
4 days, 3 nights: Solo traveler
I was excited to stay here because of reading reviews and being a gay solo traveler. The staff were wonderful. Very helpful, courteous, and thoughtful. The actual room itself was a bit uncomfortable. The TV did not work, I did not sleep well on the bed after three nights, and the sheet selection of the bed was a bit outdated. The room certainly could use an update and invest some money into it. The hotel itself was basic, but cute. I felt like it was a traditional home feel, which is nice compared to the standard hotel choice. I probably won't be staying here next time, unless there is some improvements, but thank you staff for making the stay more comfortable with your hospitality :)
Stayed 3 nights in Dec 2018
Response from Management on 12 Jan,2019
Hello Thomas, Thanks for taking the time to write about us and your high marks in regards to the staff and their services. As per the TV, I was not aware any moment that was not functioning correctly because it is a brand new one. In regards to the room, yes, you may feel that it is a basic one but for $39 and $49- which is the cost- you get a nice ample size room, with a queen size bed, executive fridge, air, ceiling, fun and a dresser with mirror. But overall I am glad that you felt that the staff provided good services. Thanks Gilbert

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful neighborhood hotel
This is not a luxury 4 Seasons Hotel, but it's very well situated, clean, comfortable and affordable. Gilbert the manager is very knowledgeable and helpful, bilingual, and knows the local scene very well. I was most impressed! The hotel is located across the street from bars which are very lively and rather noisy, especially on weekends. If you are not a party animal, reserve a quiet room (not a balcony room), as it can be quite festive at night!
Stayed 3 nights in Nov 2018
Response from Gilbert on 12 Dec,2018
Hello Mark, Thanks so much for your nice words about us and our services. Please come back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
One Night Wonder
It was a nice, small hotel in a pretty good area. The management was accommodating, bi-lingual, and present. I was upgraded to a better room do to low occupancy, but it had a couple of issues. Lack of hot water, and noisy A/C, and the door knob was just barely hanging on. I would go back if the prices remain reasonable.
Stayed 1 night in Oct 2018
Response from Owner/manager on 26 Oct,2018
Thanks for your review and appreciate your input. I can understand that you had some issues but sometimes I wonder why guests do not communicate those issues to us in present moment and while at the hotel because more often than not, it can be resolved on the spot and immediately making the stay more enjoyable. Now we end up with an anonymous review that we don't even know for which room and on which dates so we can fix the mentioned problem :-(

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 6 nights. The room was not cleaned for two days and the cleaning person said he had headache and cannot clean. The water in the toilet was continuously leaking making noise. Air conditioning was not working fully and it appeared outdated. I found many hotels with better price in the nearby areas. Not satisfied for the value. My credit card was also overcharged. Beware.
Stayed 6 nights in Sep 2018
Response from Owner on 31 Oct,2018
This customer credit card was not overcharged. He simply do not want to understand that once a person uses his credit card in a foreign country there is an international transaction fee based on the bank card out of our control. Additionally, the US dollars is not the currency in this country- the Dominican pesos is- and as consequence, all credit cards transactions made in this country must be processed in "dominican pesos" and based on the specific exchange rate for that particular date. Period. So, he was not overcharged. His final bill had the day current exchange rate. As per the other complaints, this customer never came to me during the 6 days he stayed with us or expressed any complaint. By the way, our cleaning lady is a SHE and not a HE as he erroneously expressed on his review. We are small hotel, only 10 rooms, including my own inside the building. So, all these issues were news to me and only surfaced after he received his final credit card bill - which makes me wonder!

6/10 Okay

Carlos, Dominican republic

Disliked: Property conditions & facilities, room comfort
Cheap but not confortable.
The overall conditions of this hotel was not good.
Stayed 1 night in Jul 2018
Response from Owner on 5 Aug,2018
Sorry that you felt that the room was not up to the standard of a $39.00 room- which was the amount that you paid for the booked one night stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Gilbert took the time to explain to me the area. I got lost and he was there to help me get back to the hotel. I loved the hotels location.
Stayed 2 nights in Jun 2018
Response from Owner on 1 Aug,2018
Thanks for such a nice review... hope that you come back soon!

10/10 Excellent

ernest, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was short because of schedule conflict but will be back to stay longer
Stayed 6 nights in Jun 2018
Response from Adam Suites Owner on 11 Sept,2018
Thanks a lot.. come back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Great for gay travellers on a budget.
Great place to stay for a solo gay traveller, and no doubt for a couple. Host Gilbert and his staff are very knowledgeable and look after their guests very well.
Stayed 5 nights in May 2018
Response from Hotel Owner on 8 Jun,2018
John, Thanks so much! I am glad you had a great time at our place. See you back soon! :-)

10/10 Excellent

Tomás, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying with friends
I have never stayed at such cozy, friendly, welcoming hotel. Gilbert, the proud owner, activity director, adviser, friend extraordinaire guided guests to the details of the social landscape in the colonial zone of Santo Domingo. Angela kept the rooms tidy; Elido, our night watch person was a sweet, kind, but effective guard. Location, location, location. Evrrything was walking distance from the hotel. Sure, no pool or exotic tropical gardens, but,--mercifully--it is not Punta Cana. Definitely a place to keep in mind during the frigid Chicago months.
Stayed 8 nights in May 2018
Response from Hotel Owner on 2 Jun,2018
Dear Tomas.... with so much joy I read your review, we are all missing you already! I am so happy that your 10 days was wonderful... not only you were a guest but also a nice person to be around. I am also glad that I was able to take you to areas that tourist don't usually go and walk with around town. Please come back soon! Regards from the staff!

8/10 Good

tj, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel is in. great location Gilbert will work with you and takes care of his guests. Everything is within walking distance
Stayed 2 nights in Mar 2018
Response from Adam Suites Management on 21 May,2018
Thanks very much for your nice comments and review. Please come back!

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice owner.
It's dry close to El Conde. Lots of shops and things to see/do nearby. The owner, Gilbert, is friendly and cares for his guests. There is pleasant balcony where you sit and chat with other guests. The junior suite I stayed in was quite basic. Things like decoration and furniture could be upgraded to make it better value for money. Overall, a good safe place to start your trip in Santo Domingo and DR.
Response from Gilbert on 27 Feb,2018
Hello... thanks so much for your nice reviews and suggestions. Please come back and bring a friend alone.

10/10 Excellent

Mike, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Santo Domingo!!!
The owner, Gilbert, is one of the coolest guys you will ever meet. He is also American so he speaks perfect English and knows where all of the gay spots are. My first night I met a cutie and we hung out my entire stay and Gilbert did not trip one bit. I went from booking 2 nights to 5 nights because I couldn't get enough of this place. I will definitely be back ASAP!
Stayed 2 nights in Dec 2017
Response from Gilbert on 9 Jan,2018
Hi Mike... Thanks so much for your review and nice words towards me and the hotel. Please come back soon! I am glad you enjoyed. :-)

10/10 Excellent

Jay, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gilbert the owner made my trip a pleasure.
What made this trip so memorable is the hotel owner Gilbert. He became a friend of mine after staying at that hotel. The price is right the area OK but the personal relationship is what really matters. I found myself just hanging out in his office chatting about the island about life even went to the beach with him. He is a real cool guy makes you feel at home on his property. I would absolutely go back just for that. He is very familiar about everything in the Dominican Republic. Where to go what to pay. I never paid tourist prices on anything.
Stayed 3 nights in Sep 2017
Response from Gilbert on 21 Oct,2017
Hello Jay... thanks for such nice words towards me, the staff and our services. It was a pleasure having you as a guest. We had much fun and it is my hope that you come back soon and bring a friend alone. See u soon! :-)

6/10 Okay

Verified traveller

Liked: Staff & service
Gay hotel in gay neighborhood, Colonial Zone, SD
The hotel staff were great. The hotel is directly across the street from the two major gay clubs in the area which is great for safety and security at the Zona Colonial is not exactly the safest area after sunset. Do not walk alone at night. The hotel is two blocks from Independence Park and from the center of Santo Domingo, with museums and lots of history. It is also just 4 or so blocks from the ocean and Highway 3 which takes you around the country (west to Santiago, east to La Romana and Punta Cana). The rooms are decent with a tv, private bathroom, queen bed and refridge. The wifi really only works upstairs on the second floor in the common area. Parking is not readily available except on the street. One block up from the hotel you can park on the left for free and overnight. Sylvia is wonderful!
Response from Adam Suites Management on 24 May,2017
Thanks for your review.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gay friendly hotel- staff and loc are great!
Excellent gay-friendly hotel in the center of Santo Domingo Colonial District. Near all the gay nightlife and fun. Made me feel very secure when they have your guests over for a visit. Also the late check-out option for only $10 until 5PM!! Incredible
Response from Adam Suites Management on 24 May,2017
Hi! Thanks for such a nice review and comments about us and the hotel. I am looking forward to see you back very soon! Be good! :-)

4/10 Poor

Karol , USA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bedding and building
I think the worst of all will be the quality of the bed sheets poor quality and very uncomfortable to sleep in, pillows that were as hard as a rock, tv stand was a run down refrigerator, also wall were with lots of mold and a termite problem difinatlly.
Response from Adam Suites Management on 26 Apr,2017
Hello Karol... thanks for your nice review about the staff and our location and as per your suggestion... I will review and evaluate the items you mentioned and make the appropriate changes or adjustment. Thanks Management

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe, friendly... overall very nice
Response from Adam Suites Management on 26 Apr,2017
Hi William... Thanks for your high rating. Glad you enjoyed your trip. Hope to see you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great staff and owner
By far, the best part of this hotel is the staff. They have created a welcoming environment, and are extremely helpful. For instance, I needed to have a shirt laundered the same day, and the housekeeper, at the owner's request, walked around the neighborhood and negotiated that for me. Perfect job, and I got the shirt back in great condition and on time. This hotel is a simple hotel - but that is reflected in the price. It is well managed and a nice place to stay.
Response from Adam Suites Management on 6 Apr,2017
Thanks so much for your noce word towards the staff and the hotel. I am glad you enjoyed your stay. Please come back soon! Thanks Management Adam Suites

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a great part of Santo Domingo
When I arrived at the hotel it was very clean and quiet. The owner checked me in and instructed me around the town. Pointed me to the place across the street where to have a nice Domincan lunch. The room was clean and nice. Aircond and private bathroom. Since I was there during the middle of the week the clubs were closed, but I spoke with the locals and they tell me it is popping during the weekend. I can't wait to go back during that time so I can check it out. The sauna is near by I did enjoy that! I will recommend this hotel to everyone I know!
Response from Management. ADAM SUITES on 8 Mar,2017
Thanks for your nice review. Hope to see u back soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Smack dab in city center.
The staff were most welcoming and accommodating; very helpful in my acclamation to new surroundings, even offering excursions for guests as well.
Response from Adam Suites Management on 1 Mar,2017
Thanks for your nice words towards the staff. I am glad your enjoyed your trip. Come back soon!

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
In the heart of the gay scene
Had reserved a junior but was put in there smallest room. It was over booked but was refunded the difference in price. Fell in love with the owners new puppy
Response from General Manager on 6 Jan,2017
Hello Larry, Thanks so much for your reply. I am glad you enjoyed your stay and hope to see you back soon! In regards to the room... allow me to clarify the statement a bit... you are right, only a junior room was available upon your arrival and I offered you a refund for the difference in price. I also explained that it was due to the fact that at the same that that you were doing your booking I was updating our Expedia.com inventory which lead to that inconvenience. Anyways, I am glad that you enjoyed your stay and that you liked Toky, our new puppy. 

8/10 Good

hajo, koln, germany

Liked: Cleanliness, staff & service, room comfort
In the middle of town
The owner gave exzellent Information and helped when needed. All interesting places are a few Minuten away.
Response from Adam Suites Management on 26 May,2016
Thanks for taking the time to right such nice review and to give us high marks on your valuation of us.

2/10 Terrible

EJ, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just No. Heed the negative reviews.
I started writing this the first night. Saw many rave reviews & booked based on its distinction of being a gay hotel in the heart of the gay area. I quickly booked then read the negative reviews after I booked. I hoped the negative reviews were one-offs, but sadly I was wrong. We booked an airport shuttle & no one came. When I called the manager on his cell, which I got from the email he sent me, he told me that I never booked a pickup. When I told him I did, he said “not for tonight,” despite the email with exact flight details. The hotel was subpar on too many levels to ignore. The a/c didn't work. The TV didn't work. The internet didn't work in our room or anywhere in the hotel for us. There were bugs in the room. There was no door to the bathroom, so there was no privacy for either showering or using the toilet in a room shared by friends. I’m keen to support gay enterprise especially in places where it takes courage to do so, but there was no value-add in staying here. Noise & aggressive hustlers outside the hotel add more discomfort. This was for my best friend's birthday so I was quite disappointed in my choice. I didn’t even mention the most egregious act. They put someone else in my room when I spent the night at my friend’s new hotel. I still had my key and walked in to find someone else’s stuff in my room. I got a half-apology, but what if something of mine was taken or damaged? I honestly cannot believe there are reviews for this place above 2 stars.
Response from General Manager on 28 Jan,2017
I was going to respond to this review hardly but sometimes is much better not to respond to unjust comments like the ones on this review and allow readers to make their own conclusion after reading all the reviews. To my future guests and readers... please browse thru other reviews not only here but in the whole internet world. Thanks... Management Adam Suites

8/10 Good

Abe, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SDQ 2015
Had a great time in Santo Domingo! I will come back and stay at Adam Suites again! Would definitely recommend this place to my friends. Thanks Gilbert you were awesome!
Juliet's balcony #AdamSuites
Boca Chica #sugarcane
Parque Colon/Cathedral
Columbus Lighthouse #mausoleum
Response from Adam Suites Management on 26 May,2016
I am so happy that you had such a wonderful time at our place. Please come back again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and safe place with a great location
Great location and great people working at the hotel. It feels very safe wich is important. Close to the walking street, shopping and restaurants. I recommend place
Allow me to thanks you for such a nice review and high valuation of our hotel. See you back soon!

2/10 Terrible

john b

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am sorry you gave us a one star. Unfortunately your reviews does not include the reasons that lead you to that conclusion so I can reply to your concerns.

2/10 Terrible

Thomas, Long Pond, Pa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel doesnt live up to it's billing
I didnt stay. My guest and I left because we didn't feel safe at the hotel. Furthermore, I was still charged for two nights
I don't understand why you did not feel safe at the hotel. We have a 24 hrs doorman and are located in the middle of the touristic area in the colonial zone which is very safe area.

8/10 Good

Roberto, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adam's Suite Hotel
Overall, I was very pleased with Adam's Suite Hotel. Although, I was initially concerned about the mention of bed bugs in one of the posts. So, the first thing I did was check around the mattress seams for evidence of bed bug droppings and, I didn't see a thing. The room and the hotel surrounding is kept very clean. The hotel staff is very attentive. The hotel owner, Gilbert, is very amiable and, gave me tips on staying safe during my trip. He even invited me to the beach on Sunday. Which was a lot of fun! I would recommend this hotel to my friends.
Response from Gilbert on 19 Mar,2015
Hello Robert, Thanks for your nice review and please come back soon!