3 restaurants, breakfast, lunch, dinner served; international cuisine
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Reviews of Park Hyatt Sanya Sunny Bay Resort

5 out of 5
Park Hyatt Sanya Sunny Bay Resort
5 Sunny Bay Road, Yalong Bay District, Sanya, Hainan

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Derek, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a relaxing weekend. Excellent secluded location, wonderful Zen style facility, and a young, well trained attentive staff. The quality of hotel guests are also excellent.
Stayed 3 nights in Jun 2018
Response from Kay Gu on 29 Mar,2022
Dear Guest, Thanks for staying at Park Hyatt Sanya Sunny Bay Resort. We are humbled and grateful for your support, and couldn't be more honoured to host you at our hotel. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱与好评。千里一碧，山海风光旖旎；四季回转，奏响假日序曲，期待与您在不久的将来再次相遇三亚太阳湾柏悦酒店。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。酒店位于海南岛的最南端的太阳湾私域，海与森林，沙滩礁石，建筑艺术以及太平洋温暖的馈赠都只为您呈现一场典雅的在店体验。期待您下一次三亚太阳湾柏悦酒店的私家海湾府邸之旅，探寻更多美好。

8/10 Good

Stephanie, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Not up to international tourist standards
Overall this hotel was a disappointment. I really like Park Hyatt (espcially for their Le Labo product), and that was probably one of the only highlights of the trip...and maybe the wine which was decent. This hotel is quite large and spread across many buildings with very confusing hallways and little sinage to get around. In addition, the hallways are extremely hot with no air flow. My check-in process was not 5 star quality and when I got to my room the air con was not working. It took at least an hour to resolve by the time I called and got somoene to come and fix it. Not very fun for a hot summer night. The overall design of the hotel is nice, but it definiely caters toward local tourists and will be a disappointment for anyone used to the standards and overall experience of the amazing hotels and beaches in Thailand/Bali. The beach area for the Park Hyatt is private which is nice, but they will not let you walk very far on the beach and swimming is restricted to certain areas. Overall, I was looking for a relaxing weekend away and I left feeling even more stressed and frustrated.
Response from Kay Gu on 29 Mar,2022
Dear Guest, Thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, your comment is important to us, we are currently reviewing mentioned points internally for better experience. We look forward to the opportunity to welcome you back again sometime. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱与好评。千里一碧，山海风光旖旎；四季回转，奏响假日序曲，期待与您在不久的将来再次相遇三亚太阳湾柏悦酒店。

6/10 Okay

Zhi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
酒店房间设施旧了！很多地方都出现掉漆的现象！水龙头都是可以晃动的！该翻新一下了！
Stayed 1 night in Mar 2024

10/10 Excellent

Leung Pang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店非常漂亮

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Kay Gu on 11 Mar,2022
尊敬的宾客，欢迎您下榻藏于度假胜地亚龙湾深处的隐逸府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱和分享，静谧山海间，享一心安处，三亚太阳湾柏悦酒店期待您的再次到访，探索更多山海记忆。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Kay Gu on 11 Mar,2022
尊敬的宾客，欢迎您下榻藏于度假胜地亚龙湾深处的隐逸府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱和分享，静谧山海间，享一心安处，三亚太阳湾柏悦酒店期待您的再次到访，探索更多山海记忆。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Kay Gu on 11 Mar,2022
尊敬的宾客，欢迎您下榻藏于度假胜地亚龙湾深处的隐逸府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱和分享，静谧山海间，享一心安处，三亚太阳湾柏悦酒店期待您的再次到访，探索更多山海记忆。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Kay Gu on 11 Mar,2022
尊敬的宾客，欢迎您下榻藏于度假胜地亚龙湾深处的隐逸府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱和分享，静谧山海间，享一心安处，三亚太阳湾柏悦酒店期待您的再次到访，探索更多山海记忆。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Kay Gu on 11 Mar,2022
尊敬的宾客，欢迎您下榻藏于度假胜地亚龙湾深处的隐逸府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱和分享，静谧山海间，享一心安处，三亚太阳湾柏悦酒店期待您的再次到访，探索更多山海记忆。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常不错酒店
酒店很棒 入住体验都很好 下次还回来
Stayed 1 night in Mar 2019
Response from Kay Gu on 11 Mar,2022
尊敬的宾客，欢迎您下榻藏于度假胜地亚龙湾深处的隐逸府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱与好评。千里一碧，山海风光旖旎；四季回转，奏响假日序曲，期待与您在不久的将来再次相遇三亚太阳湾柏悦酒店。

10/10 Excellent

Ge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
环境美，设施好，SPA也很棒，泳池露天的很棒，健身房有点小器械也不是很多，桑拿开放的时间太短了…… 餐厅也不错，很美适合和朋友家人来放松度假，商务也合适。
Stayed 3 nights in Mar 2019
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。如您所感一般，柏悦品牌是为追求品位的环球旅客精心打造风格独具且宾至如归的奢华酒店，通过酒店内处处非凡的艺术设计，以及珍馐美馔体验，深化客人对柏悦的无限热情，营造雅致的家外之家概念。期待您下一次三亚太阳湾柏悦酒店的私家海湾府邸之旅，探寻更多美好。

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体来说适合商务客
酒店装修大气，奢华中式，所处的太阳湾沙滩很好，出去吃饭不是很方便，室外泳池不是恒温的，即使二十几度还是无法下水。
Stayed 1 night in Jan 2019
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。如您所感，酒店由世界著名比利时建筑师Jean-Michel Gathy设计，其现代简约中式与复古元素融会贯通，多层次的感官之旅，都让酒店沉浸在内敛与奢华所带来的张驰平衡中；同时我们也非常重视您对酒店泳池的反馈意见，我们会将您的建议反馈至相关部门，期待您的下一次莅临能够感受到我们的诚意用心。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱与好评。千里一碧，山海风光旖旎；四季回转，奏响假日序曲，期待与您在不久的将来再次相遇三亚太阳湾柏悦酒店。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店设施优，服务品质极佳。总体感觉很好。
Stayed 2 nights in Nov 2018
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。酒店位于海南岛的最南端的太阳湾私域，海与森林，沙滩礁石，建筑艺术以及太平洋温暖的馈赠都只为您呈现一场典雅的在店体验。期待您下一次三亚太阳湾柏悦酒店的私家海湾府邸之旅，探寻更多美好。

8/10 Good

Nian Ji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
很棒的酒店
Stayed 3 nights in Aug 2018
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。感谢您对酒店的肯定与好评。千里一碧，山海风光旖旎；四季回转，奏响假日序曲，期待与您在不久的将来再次相遇三亚太阳湾柏悦酒店。

8/10 Good

Vitalij, Zürich

Liked: Cleanliness, property conditions & facilities, room comfort
Sometimes problems with English Otherwise OK. Aaaassssssssssssssssaaaaassaasaaaassaas
Stayed 7 nights in Nov 2017
Response from Kay Gu on 29 Mar,2022
Dear Guest, Thanks for staying at Park Hyatt Sanya Sunny Bay Resort. We are humbled and grateful for your support, and couldn't be more honoured to host you at our hotel. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a secret escape
The receptionists are very helpful and considerate. They provide you all the necessary info you will need during your stay. Also, they guided you to your rooms in person in case you get lost! Food served in the hotel is a lot better than other hotels in Sanya. It was a pleasant stay overall.
Response from Kay Gu on 29 Mar,2022
Dear Guest, Thanks for staying at Park Hyatt Sanya Sunny Bay Resort. We are humbled and grateful for your support, and couldn't be more honoured to host you at our hotel. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
期待下次入住
酒店设计漂亮，中西结合的风格
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。如您所感，酒店由世界著名比利时建筑师Jean-Michel Gathy设计，其现代简约中式与复古元素融会贯通，多层次的感官之旅，都让酒店沉浸在内敛与奢华所带来的张驰平衡中。再次感谢您的喜爱，期待您的再次莅临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店大气雅致有味道，无论硬件软件都是三亚数一数二的代表，目前为止都是我到三亚的首选。
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。酒店位于海南岛的最南端的太阳湾私域，海与森林，沙滩礁石，建筑艺术以及太平洋温暖的馈赠都只为您呈现一场典雅的在店体验。非常感谢您对酒店的肯定与支持，期待您下一次三亚太阳湾柏悦酒店的私家海湾府邸之旅，探寻更多美好。

10/10 Excellent

ZHU HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
真的很不错，会考虑再去
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。感谢您对酒店的喜爱与好评。千里一碧，山海风光旖旎；四季回转，奏响假日序曲，期待与您在不久的将来再次相遇三亚太阳湾柏悦酒店。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
西餐厅边的厕所非常臭！非常臭！非常臭！不止一天！不该发生在这样星级的酒店！
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。感谢您与我们分享您的中肯建议与意见，我们对于此次入住所造成的不便致以诚挚的歉意，也请您相信，我们服务初心绝非如此，您的反馈已得到酒店管理层的高度重视，并进行相关整改与调整。再次向您致歉，并期望您能继续支持三亚太阳湾柏悦酒店。

10/10 Excellent

ZHUO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常有氛围的酒店，超大的无边泳池，很惬意很安静，特别适合休闲、发呆
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。如您所感，酒店由世界著名比利时建筑师Jean-Michel Gathy设计，其现代简约中式与复古元素融会贯通，多层次的感官之旅，都让酒店沉浸在内敛与奢华所带来的张驰平衡中。再次感谢您的喜爱，期待您的再次莅临。

10/10 Excellent

HAN, 天津

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超赞的度假体验
酒店的景色很美，而且在十一期间客人并不太多，这正是我们事先所期待的，酒店的工作人员都很热情，会设身处地为客人着想。其中有一位工作人员见我妈妈一个人，还主动为她拍照了一个多小时，要着重表扬一下。而且酒店的餐非常好吃，推荐虾饺和文昌鸡。
Response from Kay Gu on 29 Mar,2022
尊敬的宾客，欢迎您下榻隐匿于山海间的私家府邸—三亚太阳湾柏悦酒店。酒店位于海南岛的最南端的太阳湾私域，海与森林，沙滩礁石，建筑艺术以及太平洋温暖的馈赠都只为您呈现一场典雅的在店体验；我们也会将您的认可传达给酒店同事，相信这一定会为他们带来莫大的鼓励和支持。四季回转，奏响假日序曲，诚意期待您与亲友的再次到访，探寻更多美好柏悦私属体验。