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Desk, linens
Desk, linens
Desk, linens
Desk, linens

3.7/5 Good

Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast Available
  • Business Services
  • Parking Available
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationSakaimachi Street4 min walk
    Popular LocationOtaru City Art Museum6 min walk
    Popular LocationOtaru City General Museum Ungakan7 min walk
    AirportSapporo (OKD-Okadama)43 min drive

Choose dates to view prices

  • Triple Room, (Annex building), Non-Smoking (Bed Width 100 cm)

    Room amenities

    • 14 sq m
    • Sleeps 6
    More detailsTriple Room, (Annex building), Non-Smoking (Bed Width 100 cm)
  • Semi double room, (Main building), Smoking (Bed width 120 cm)

    4/5 guest room rating

    Room amenities

    • 11 sq m
    • Sleeps 3
    More detailsSemi double room, (Main building), Smoking (Bed width 120 cm)
  • Semi double room, (Main building), Non-Smoking (Bed width 120 cm)

    3.5/5 guest room rating

    Room amenities

    • 11 sq m
    • Sleeps 3
    More detailsSemi double room, (Main building), Non-Smoking (Bed width 120 cm)
  • Japanese Tatami room, (main building), Smoking (Futon Width 100 cm)

    Room amenities

    • 39 sq m
    • Sleeps 8
    More detailsJapanese Tatami room, (main building), Smoking (Futon Width 100 cm)
  • Triple Room, Smoking (Main Building) (Bed width 100cm)

    Room amenities

    • 24 sq m
    • Sleeps 8
    More detailsTriple Room, Smoking (Main Building) (Bed width 100cm)
  • Shared Dormitory, Non Smoking (Bed Width 120 cm)

    3.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 1
    More detailsShared Dormitory, Non Smoking (Bed Width 120 cm)
  • Japanese Tatami room, (Annex building), Non-Smoking (Futon Width 100 cm)

    Room amenities

    • 11 sq m
    • Sleeps 4
    More detailsJapanese Tatami room, (Annex building), Non-Smoking (Futon Width 100 cm)
  • Twin Room, (main building), Smoking (Bed Width 100 cm)

    Room amenities

    • 17 sq m
    • Sleeps 4
    More detailsTwin Room, (main building), Smoking (Bed Width 100 cm)
  • Two Bunk Beds in Mixed Dormitory Room, Non Smoking

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsTwo Bunk Beds in Mixed Dormitory Room, Non Smoking
  • Triple Room, (Annex building), Smoking (Bed Width 100cm)

    Room amenities

    • 14 sq m
    • Sleeps 6
    More detailsTriple Room, (Annex building), Smoking (Bed Width 100cm)
  • Triple Room, Non-Smoking (Main Building) (Bed width 100cm)

    4.1/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 8
    More detailsTriple Room, Non-Smoking (Main Building) (Bed width 100cm)
  • Japanese Tatami room, (Annex building), Smoking (Bed Width 100 cm)

    Room amenities

    • 11 sq m
    • Sleeps 4
    More detailsJapanese Tatami room, (Annex building), Smoking (Bed Width 100 cm)
  • Semi double room, (Annex building), Non-Smoking (Bed width 120cm)

    3.8/5 guest room rating

    Room amenities

    • 10 sq m
    • Sleeps 3
    More detailsSemi double room, (Annex building), Non-Smoking (Bed width 120cm)
  • Twin Room, Non Smoking, Annex Building (Bed Width 120 cm)

    4.3/5 guest room rating

    Room amenities

    • 14 sq m
    • Sleeps 4
    More detailsTwin Room, Non Smoking, Annex Building (Bed Width 120 cm)
  • Dormitory Room Only For Woman, Non-Smoking (Bed Width 120 cm)

    Room amenities

    • Sleeps 1
    More detailsDormitory Room Only For Woman, Non-Smoking (Bed Width 120 cm)
  • Japanese Tatami room, (main building), Non-Smoking (Futon Width 100 cm)

    4.3/5 guest room rating

    Room amenities

    • 39 sq m
    • Sleeps 8
    More detailsJapanese Tatami room, (main building), Non-Smoking (Futon Width 100 cm)
  • Double Room, (main building), Non-Smoking (Bed width 140 cm)

    3.8/5 guest room rating

    Room amenities

    • 14 sq m
    • Sleeps 3
    More detailsDouble Room, (main building), Non-Smoking (Bed width 140 cm)
  • Double Room, (main building), Smoking (Bed width 140 cm)

    Room amenities

    • 14 sq m
    • Sleeps 3
    More detailsDouble Room, (main building), Smoking (Bed width 140 cm)
  • Twin Room, (main building), Non-Smoking (Bed Width 100 cm)

    4.6/5 guest room rating

    Room amenities

    • 15 sq m
    • Sleeps 4
    More detailsTwin Room, (main building), Non-Smoking (Bed Width 100 cm)
  • Semi double room, (Annex building), Smoking (Bed width 120 cm)

    3.7/5 guest room rating

    Room amenities

    • 6 sq m
    • Sleeps 3
    More detailsSemi double room, (Annex building), Smoking (Bed width 120 cm)
  • Twin Room, Smoking, Annex Building (Bed Width 120 cm)

    Room amenities

    • 14 sq m
    • Sleeps 4
    More detailsTwin Room, Smoking, Annex Building (Bed Width 120 cm)

About this area

Otaru

Located in Otaru, OTARU GREEN HOTEL is in the city centre and near a train station. Travellers looking for local activities can try Shin Nihonkai Ferry and Otaru Tenguyama Ropeway, while those looking to experience a bit of culture can stop by Otaru Music Box Museum. Otaru Kihinkan and Otaru Aquarium are also worth visiting. Guests appreciate the hotel's location for the sightseeing.
Visit our Otaru travel guide
Popular Location

What's nearby

  • Sakaimachi Street - 4 min walk
  • Otaru Canal - 6 min walk
  • Otaru City Art Museum - 6 min walk
  • Otaru City General Museum Ungakan - 7 min walk
  • Tomioka Catholic Church - 15 min walk

Getting around

  • Inaho Station - 20 min drive
  • AirportSapporo (CTS-New Chitose) - 68 min drive

Restaurants

  • Where to eat
  • Gabbiano – Open daily.

About this property

OTARU GREEN HOTEL

3-star hotel, walk to Otaru Canal
A restaurant, self parking and coffee/tea in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 204 rooms offer in-room massages, hairdryers and desks.
OTARU GREEN HOTEL offers 204 forms of accommodation. Bathrooms include complimentary toiletries and hairdryers. Housekeeping is offered on request and in-room massages can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: JPY 1000 per night
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:30 AM: JPY 1300 per person
  • 1 restaurant
  • Coffee/tea in a common area

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Japanese
  • Russian

Business services

  • Computer station

More

  • Smoke-free property

Room amenities

Bedroom

  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

More

  • Desk
  • In-room massage

Policies

Check-in

Check-in between 3:00 PM and 5:00 AM
Minimum check-in age - 15

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply to children 0-12 years old for breakfast.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 1300 per person (approximately)
  • Self-parking fee: JPY 1000 per night
  • Late check-out fee: JPY 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

THE GREEN OTARU
Smile Hotel
Smile Hotel Otaru
OTARU GREEN HOTEL Hotel
OTARU GREEN HOTEL Otaru
OTARU GREEN HOTEL Hotel Otaru

Frequently asked questions

Can I cancel my reservation for free at OTARU GREEN HOTEL and receive a full refund?
Yes, OTARU GREEN HOTEL offers free cancellation on select room rates, because flexibility matters! Please refer to OTARU GREEN HOTEL cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at OTARU GREEN HOTEL?
As of 29 Oct,2020, prices found for a 1-night stay for 2 adults at OTARU GREEN HOTEL on 12 Nov,2020 start from SG$42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is OTARU GREEN HOTEL pet-friendly?
No, pets are not allowed at this property.
How much is parking at OTARU GREEN HOTEL?
Self-parking is available for JPY 1000 per night. Limited spots are available.
What time is check-in at OTARU GREEN HOTEL?
Check-in is from 3:00 PM to 5:00 AM.
What time is check-out at OTARU GREEN HOTEL?
Checkout is at 10 AM. Late checkout is available for JPY 500 (subject to availability).
Where is OTARU GREEN HOTEL located?
Located in the heart of Otaru, this hotel is within 1 mi (2 km) of Otaru Canal and Otaru Music Box Museum. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are also within 3 mi (5 km).
3.7
Good
5 - Excellent
204
4 - Good
414
3 - Okay
235
2 - Poor
89
1 - Terrible
38

3.5/5

Cleanliness

3.8/5

Staff & service

3.4/5

Amenities

3.4/5

Property conditions & facilities

3/5 Okay

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
There is good customer service, but overall, the stay was average. There are multiple buildings for different rooms and it wasn't clear to many of the guests which building was theirs or how to even enter the hotel. The hotel was alright, but there was nothing outstanding about it. There is a soup curry restaurant on the first floor of one of the hotel buildings, but no free breakfast/dinner. The bathrooms are really small and the pillows are really lumpy. The fridge wasn't on and you had to turn it on yourself. There was no sign that even said you had to turn it on.
Stayed 3 nights in Sep 2020

4/5 Good

Travelled with family
Happy face iconLiked: Staff & service
Good value with great location
Good value for money. Very close to train station.
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location abt 5min walk from Otaru Station, near to Otaru Canal, bus to Tenguyama and Sakaimachi, basically near to everything.Breakfast is good and value for money, staff is courteous and helpful.
Stayed 1 night in Feb 2020

3/5 Okay

Travelled with group
Happy face iconLiked: Cleanliness, staff & service
Good location but quite old, lobby smell smoke cigarettes.
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and free coffee & tea in the lobby was a big plus.
Stayed 1 night in Feb 2020

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