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"Staff were friendly and helpful. Breakfasts were always excellent. We particularly enjoyed visiting the rooftop (terrace) bar, especially during its "happy hour"! Mixed feelings about our room. Although undoubtedly stylish, it was surprisingly dark and we thoroughly disliked the needlessly complex lighting controls. We would also have preferred a more complete separation of "private" facilities (toilet and shower) from the other living quarters. "

"This is the second time I have stayed here and it won’t be the last. Perfect location, facilities, rooms are clean, staff are friendly. It’s the perfect all rounder and I can’t wait to return in the new year."

"Our stay at the Pestana Carlton Madeira Ocean Resort Hotel was nothing short of exceptional. From the moment we arrived, we were greeted with genuine warmth and professionalism by the staff, who went out of their way to make us feel at home. The hotel’s location is perfect—just a short walk from Funchal’s charming center, yet peaceful and right on the ocean. The views from the rooms and terraces are breathtaking, especially at sunset. We particularly loved the choice of swimming pools: the large sea-water pool with direct access to the ocean was a highlight, while the indoor heated pool provided the perfect retreat in the evenings. Breakfast was outstanding with a wide variety of fresh fruits, pastries, and local specialties. Every meal we had at the hotel was beautifully presented and delicious, with attentive service to match. The rooms were spacious, spotless, and very comfortable, offering all the modern amenities while still maintaining a relaxed, island atmosphere. The beds were especially comfortable, ensuring we woke up refreshed each day. What truly sets this hotel apart is the staff’s dedication to excellence—they consistently went above and beyond to ensure every detail of our stay was perfect. We were given the warmest welcome by Samoume, who truly went above We left feeling completely relaxed and already planning our next visit. If you’re looking for a blend of luxury, comfort, and authentic Madeiran hospitality, Pestana Carlton Madeira is the place to be."

"Fantastic holiday with lovely staff."