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"Ramside Hall is always an exceptional experience. The grounds, hotel and spa are all beautiful and you feel completely revitalised after a visit. On this occasion I have to give a huge big up and THANK YOU to Leanne -the booking team -who delivered above and beyond to help accommodate me. had to change my accommodation date firstly due to a car crash and secondly when my child care fell through; helping me to accommodate bringing my daughter. She is positive and solutions focussed. She really picked me up with her bubbly approach and her desire to ensure, as a customer, I was beyond happy with my experience. She is a huge credit to Ramside and an ambassador for the group more broadly. "

"Nice hotel but the room, and particularly the bathroom, are clynical and sparcely decorated. The room was spacious and comfortable but didn't feel warm and homely like a hotel room should. Staff were pleasant and food in restraunt was good though."

"Mandy on reception was brilliant in helping us with our stay and answering questions."

"The hotel itself was very nice, just woke early to the building work at the back of hotel"

"Exceeded our expectations, the staff were super friendly and the hotel was all round lovely."

"Will be our go to place to stay when we visit Newcastle from now on "

"Nice hotel and staff were really helpful."

"Nice clean warm room, was a little bit of noise which was to be expected in the centre , it didn’t disturb us. Breakfast was nice and served tea/coffee at the table which was nice"

"The hotel is fab - check in was great - brilliant guy in the desk at 6pm last night. Same checkout wasn’t the same - same guy in but his younger colleague dealt with us - rude- didn’t look me in the eye once- carried on doing what he was doing on the computer. Very unhelpful re car park situation- as was the female I spoke to on Thursday night about where to park and discounts. Never told you had to pre book in Q park to qualify for discount. Nothing re such in entrance to car park which welcomes guests from the Maldron- only fund out no discounts when checking out and then a big sign in the Q park pay machine!! Please be more informative and helpful to your guests! "