4 outdoor pools, sun loungers
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Reviews of Hilton Vacation Club Sedona Summit

3.5 out of 5
Hilton Vacation Club Sedona Summit
4055 Navoti Dr, Sedona, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 701 out of 1332 reviews" "
Rating 8 - Good. 324 out of 1332 reviews" "
Rating 6 - Okay. 149 out of 1332 reviews" "
Rating 4 - Poor. 98 out of 1332 reviews" "
Rating 2 - Terrible. 60 out of 1332 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with partner
Everything we great at this place - from great staff like Ruby, to the mountain backdrop and suites - would recommend and come again!
Stayed 3 nights in Apr 2024
Response from Venessa on 1 May,2024
Thank you Amanda, for your feedback. We hope to see you again soon. Safe travels - Team Sedona Summit

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 30 Apr,2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley - Asst. Guest Services Mgr. on 29 Apr,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ashley - Asst. Guest Services Mgr. on 28 Apr,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and the beautiful red mountains surrounding it. The unit was perfect for us. It was clean and the bed was very comfortable. The staff were very helpful and responsive. We would stay here again.
Stayed 3 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 27 Apr,2024
Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you again soon!

6/10 Okay

Alejandro, MASSAPEQUA

Travelled with partner
Liked: Cleanliness, amenities
The location is great however the resort is dated and needs a refresh. The Sunset pool was nice however the hot tub jets are broken and need to be replaced. Overall a good location but definitely needs a major overhaul.
Stayed 2 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 27 Apr,2024
Thank you so much for your feedback. We are happy to hear that you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excellent

Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son loved the activity center there! The staff was so friendly and fun. Clean room, very pretty property and helpful staff.
Stayed 4 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 27 Apr,2024
Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you again soon!

10/10 Excellent

Donna

Stayed 1 night in Apr 2024
Response from Ashley - Asst. Guest Services Mgr. on 28 Apr,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley - Asst. Guest Services Mgr. on 28 Apr,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

milo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, great location and access to trails.
Stayed 7 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 25 Apr,2024
Thank you for your review! We are so happy to hear you enjoyed your stay with us! We look forward to welcoming you back again soon!

8/10 Good

Sakina

Travelled with partner
Liked: Cleanliness, staff & service
Hilton Vacation Club Sedona Summit is at a wonderful quiet location on one end of the Sedona strip. My husband and I stayed there for 5 days/4 nights. The condition of the hotel room seemed old and average. It didn’t match other Hilton vacation clubs we have stayed at. There was no housekeeping provided even though we were there for 5 days. It was their policy. However, per my request, one of house supervisor came to change sheets on the bed once during the stay. The staff was friendly. No restaurants on site either but that didn’t bother us as everything is really close in Sedona. I’d recommend stay in this hotel, however hope that they can make it a bit better in terms of service and luxury for people on vacation. The price is at par with other hiltons I have stayed at but the overall service wasn’t!
Stayed 4 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 25 Apr,2024
Thank you for your review. Your feedback is appreciated and we will be addressing your concerns. We look forward to welcoming you back again soon.

10/10 Excellent

Krystle Pearl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, helpful staff. Rihanna was great at check-in. They send text messages to check up on you during your stay. When I said I needed towels they immediately provided them. I plan to visit Sedona again and absolutely plan to stay here. Great location close to everything in Sedona yet far enough that it was absolutely peaceful. My room had a great view of the Red Rocks even though i was on the bottom level.
Stayed 4 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 24 Apr,2024
Thank you for your review! We are so happy to hear that you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great. Staff is very nice. We had a short stay, but it was pleasant!
Stayed 1 night in Apr 2024
Response from Ashley - Asst. Guest Services Mgr. on 21 Apr,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 1 night in Apr 2024
Response from Luis Felix, Assistant General Manager on 19 Apr,2024
Thank you for taking the time to give us some feedback following your recent stay with us at Sedona Summit. We are delighted to understand you were satisfied with your stay. Please come back and see us again soon. Thank you,

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Very nice
Stayed 2 nights in Apr 2024
Response from Julian Garcia on 19 Apr,2024
We appreciate the time taken to complete out survey,I'm happy to hear your stay with us was fabulous.Come back soon :)

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Luis Felix, Assistant General Manager on 17 Apr,2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Luis Felix, Assistant General Manager on 17 Apr,2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Julian Garcia on 16 Apr,2024
We appreciate the time taken to complete our survey.I'm happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and the accomodations
Stayed 4 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 14 Apr,2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2024
Response from Julian Garcia on 15 Apr,2024
We appreciate the time you took to complete our survey regarding your recent stay with us, So happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service
Great stay would definitely recommend
Stayed 2 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 14 Apr,2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excellent

Magali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this amazing hotel during our stay in Sedona! We were greeted with a smile and the staff were all so friendly and helpful! There was a nice hike close by and many amenities! Everything we wanted to do was minutes away as well!
Stayed 2 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 14 Apr,2024
Thank you so much for your review! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back again soon!

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with beautiful views. Plenty of parking and we felt safe
Stayed 3 nights in Apr 2024
Response from Luis Felix, Assistant General Manager on 13 Apr,2024
Thank you for taking the time to leave us a review. We are so glad to understand that you had a wonderful time with us. Please come back and see us again soon.

10/10 Excellent

YEVGENIY

Stayed 2 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 14 Apr,2024
Thank you so much for your rating! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back on a return visit!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the amount of space we had. Decor was a little dated & lighting was kind of dim, but overall it was great for relaxing. The view from the room was amazing.
Stayed 3 nights in Apr 2024
Response from Julian Garcia on 12 Apr,2024
We appreciate the time you took in completing our survey.I'm happy to hear your time with us was most enjoyable .Come back soon :)

4/10 Poor

Antonietta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room is run down
Stayed 4 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 11 Apr,2024
Thank you for your feedback. We are very sorry to hear that we failed to meet your expectations. We strive daily to provide the best guest experience, and we are very saddened to hear that we missed the mark. We appreciate you taking the time to share about your stay, and we hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excellent

STEVE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Secluded in a less busy side of Sedona. Easy access to everything. First rate property!
Stayed 3 nights in Apr 2024
Response from Julian Garcia on 11 Apr,2024
We appreciate the time you took in completing our survey.So happy to hear you enjoyed your recent stay with us.We hope to see again, so you may experience a wonderful time once again :)

10/10 Excellent

Madelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Vacation Club was the perfect property for my family's spring break. There were several pools and hot tubs to enjoy and stunning views of the surrounding red rocks from our balcony. My kids enjoyed the on premise activities (i.e. ping pong, foosball, painting/crafts, etc.) and the fitness room had everything I need. Our king bed suite had plenty of room and the kitchen made it easy to prepare breakfast and lunch (we chose to eat out for dinner). The property was just a short drive to downtown Sedona and very close to several hikes.
Stayed 3 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 10 Apr,2024
Thank you so much for your review! We are very happy to hear that you enjoyed your stay with us!! We look forward to welcoming you back again soon!

10/10 Excellent

Suchreet

Stayed 1 night in Apr 2024
Response from Luis Felix, Assistant General Manager on 11 Apr,2024
Thank you for your positive rating. Please come back and see us again soon. Thank you,

10/10 Excellent

Pallavi

Stayed 1 night in Apr 2024
Response from Ashley - Asst. Guest Services Mgr. on 29 Apr,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and beautiful property. The staff were very friendly!
Stayed 6 nights in Apr 2024
Response from Julian Garcia on 9 Apr,2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Apr 2024
Response from Ashley - Asst. Guest Services Mgr. on 9 Apr,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excellent

young, Arlington Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Julian Garcia on 9 Apr,2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, wonderful view, outstanding accommodations, thank you!
Stayed 1 night in Apr 2024
Response from Julian Garcia on 8 Apr,2024
We appreciate the time you took in filling out our survey.I'm happy to hear your stay with us was excellent. Come back soon,sincerely,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located, and a great staff.
Stayed 2 nights in Apr 2024
Response from Alicia Garcia- Manager of Guest Services on 7 Apr,2024
Thank you for your rating! We are so happy to hear that you enjoyed your time here! We look forward to welcoming you back soon!

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Sedona Summit was Clean, comfortable, and close to everything. Wonderful staff as well.
Stayed 4 nights in Mar 2024
Response from Luis Felix, Assistant General Manager on 5 Apr,2024
We are so glad to know you enjoyed your stay with us. Please come back and see us again soon. Thank you,

10/10 Excellent

Rocio

I really recommend this hotel
Stayed 4 nights in Mar 2024
Response from Luis Felix, Assistant General Manager on 5 Apr,2024
We appreciate your feedback. Please come back and see us again soon.

6/10 Okay

Ashley

Stayed 5 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 24 Apr,2024
Thank you for your rating. We are sorry to hear that we didn't fully meet your expectations. We hope to have an opportunity to deliver a better experience on a return visit.

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We needed to use the pull out bed for the kids (teenagers). Although you never expect much with a pull out, this one was clearly damaged, many loose bolts, and the frame was shaped like a ‘w’. We called the front desk and they said they would send someone right away, an hour past, I called again, another 1/2hr someone showed up. His boots were all wet and snowy, I had to ask him to take them off as he stepped on the carpeted area. He tried his best to make the bed better but it was beyond repair. They offered to switch us rooms after that but it was late and were all ready for bed, the kids said they were ok to sleep on it. The next morning our toilet stop working. They removed the resort fee and upgraded us for our 2nd night. It was a nice room. Again we needed to use the pull out, no blankets this time. We called the front desk for blankets. Waited a 1/2hr and called again. This time they said they were out of blankets and were all in the wash, 40 minutes before they would be ready. They offered to bring us extra sheets right away as alternative. The next morning about 6:30am the smoke detector starting beeping every 2mins. I called the front desk and they said they would send someone right away. After a 1/2hr past I unhooked the smoke alarm and removed the back up battery. Another 1/2hr past and I called and told them not to bother sending anyone. I asked for rate reduction, they couldn’t do anything and gave the me the managers contact info. They never got back to me.
Stayed 1 night in Mar 2024
Response from Luis Felix, Assistant General Manager on 3 Apr,2024
Thank you for taking the time to give us your feedback following your departure from Sedona Summit and please accept our sincerest apologies for the series of incidents that prevented you from having an enjoyable stay with us. We will be addressing your concerns. We hope that you will give us another opportunity in the near future. Thank you,

8/10 Good

Tasha

Stayed 2 nights in Mar 2024
Response from Julian Garcia on 23 Apr,2024
We appreciate your time completing our survey.I'm happy to hear your stay with us amazing,Come back soon :)

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ashley - Asst. Guest Services Mgr. on 2 Apr,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

6/10 Okay

Deanna, Hicksville

Stayed 1 night in Mar 2024
Response from Ashley - Asst. Guest Services Mgr. on 21 Apr,2024
Thank you for your feedback. I'm sorry your stay did not meet expectation. Please let me know when you are coming back and I will try to provide a better experience.

10/10 Excellent

Brent, jefferson city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Hilton Vacation Club. Room was clean and comfortable. Resort is located just outside of Sedona and is quiet and in a beautiful area with great views of the Red Rocks. The staff were very helpful, lots of activities offered and multiple pools and hot tubs. Would definitely stay here again.
Stayed 6 nights in Mar 2024
Response from Ashley - Asst. Guest Services Mgr. on 31 Mar,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to se you back soon!

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like your own mini studio apartment. It’s perfect
Stayed 3 nights in Mar 2024
Response from Luis Felix, Assistant General Manager on 29 Mar,2024
Thank you for taking the time to give us some feedback following your recent stay at Sedona Summit Resort. We are delighted to understand that you had an enjoyable stay. Please come back and visit us again soon. Thank you,

8/10 Good

Farah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice if guests with children could be placed on the ground floors. We were woken up every morning by children yelling, running and jumping so hard the light fixtures were shaking and the dishes in our kitchen were rattling.
Stayed 4 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 28 Mar,2024
Thank you for your review. I am sorry to hear that you had some issues with noisy neighbors. We will be addressing your concerns and appreciate the feedback. We hope to welcome you back again soon.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed it so much and will be back !
Stayed 1 night in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 28 Mar,2024
Thank you for the review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beautiful landscaping and the condo-sized units!
Stayed 3 nights in Mar 2024
Response from Alicia Garcia- Manager of Guest Services on 28 Mar,2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. We have nothing bad to say about our stay. Loved it!
Stayed 4 nights in Mar 2024
Response from Julian Garcia on 28 Mar,2024
Thank you for the time you took in responding to our feedback survey.I'm happy to hear you stay with us was wonderful :)Please come back soon and join us again, so you may have another successful experience.Sincerely,

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I booked this through Expedia. When they predicted winter weather for our last day, we asked to leave 1 day early. Even with a 24 hour notice we were denied. I was told by Expedia it was the properties responsibility. I was told by the property it was Expedias responsibility. Either way, I will not ever use Expedia nor stay at a Hilton Club property. I have been a Hilton Honors member for years and was denied points by booking through expedia. Very disappointed no one took our personal safety seriously. I know we could have left but we would have had to pay for another night at a different hotel and spend an additional money. Not a good experience for us.
Stayed 3 nights in Mar 2024
Response from Ashley - Asst. Guest Services Mgr. on 30 Mar,2024
I'm so sorry to hear about this unpleasant experience. Unfortunately, our hands are tied when it comes to 3rd party reservations that are pre-paid and non-refundable. Please let us know if you decide to come back and we can assist you with getting a nice room.

10/10 Excellent

Maricar

Liked: Cleanliness, staff & service, property conditions & facilities
Would love to come back!
Stayed 2 nights in Feb 2024
Response from Ashley - Asst. Guest Services Mgr. on 26 Mar,2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!