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Reviews of Hotel Condes de Castilla

3 out of 5
Hotel Condes de Castilla
C/ José Canalejas 5, Segovia

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 57 reviews" "
Rating 8 - Good. 22 out of 57 reviews" "
Rating 6 - Okay. 10 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel in ideal location
Stayed 2 nights in Nov 2023

10/10 Excellent

Gilbert

Stayed 1 night in Oct 2023
Response from RECEPCION on 18 Oct,2023
Thank you for staying with us! We appreciate your feedback, this is very important to us.

10/10 Excellent

James W

Stayed 1 night in Jun 2023
Response from Departamento de Recepción on 16 Jul,2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located inside the historical center. Simple rooms (could be enhanced with for instance a safe or bottle of water). Friendly staff but English speaking very limited.
Stayed 3 nights in Aug 2021
Response from Sara Sánchez on 15 Aug,2021
Thank you for staying with us! We appreciate your feedback, this is very important to us.

8/10 Good

Amy, New York

Liked: Cleanliness, staff & service, amenities
It is walking distance to all the main sights. The hotel rooms are a bit outdated, but overall a good place to stay while visiting Segovia.
Stayed 1 night in Feb 2020
Response from Daniel de Andrés on 26 Feb,2020
Dear customer, thank you for staying with us in Segovia! We appreciate your feedback. Best regards

6/10 Okay

Jo

Disliked: Room comfort
Seville is great
Stayed 2 nights in Jan 2020
Response from . on 19 Feb,2020
Dear customer, thank you for staying with us in Segovia! We appreciate your feedback. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Segovia-
Great location. One of the most beautiful cities I've been to in Spain. Hotel staff very helpful.
Stayed 1 night in Sep 2019
Response from Recepción on 3 Oct,2019
Dear Guest, thank you for staying with us! We appreciate your feedback. Best regards.

6/10 Okay

Verified traveller

Liked: Cleanliness
Overall ok, but having no toilet paper at all was not a great start. Apparently reception has a big stack of toilet paper just behind their desk so maybe their policy is not to supply any until the guests are in dire need and ask for some in an emergency?
Stayed 1 night in Sep 2019
Response from Elisabet M. on 9 Sept,2019
Good afternoon, Thanks in advance for your interest in our Hotel Condes de Castilla***. We apologize you for the problem caused. About that,we inform you that all rooms have got two rolls of toilet paper (one for used and another for replaced). We don´t know what it´s the motive becasue of there weren´t, may be it´s a slip (of course, if there´s this, we reiterate our apologize). As you´ll understand the room´s got all types of amenities (shampoo, soap,..) therefore this not make sense that there aren´t toilet paper unless it´s a slip. Regards,

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and well located
We found this hotel to be super clean and comfortable. Our room had a good view out the window. The location was very convenient for us. The only thing we didn't like was that the WiFi didn't reach up to our room.
Stayed 2 nights in May 2019
Response from Sara Sánchez on 13 Jun,2019
Estimado huésped. Encantados de saludarle desde el Hotel Condes de Castilla***. En primer lugar nos gustaría agradecerle su elección para alojarse con nosotros. Le agradecemos su valiosa opinión y haremos lo posible por solucionar el problema que nos ha comentado. Esperamos poder recibirles en otra ocasión, así como desearles un buen viaje de regreso. Un saludo

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Sara Sánchez on 13 Jun,2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were welcomed and found the accommodations just to our liking. The location is perfect.
Stayed 1 night in Sep 2018
Response from Henar Cardiel on 27 Sept,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Willow

We can’t wait to go back
Fabulous room complete with a stone arch entry and a tiny balcony. Hope to stay there again. Very comfortable room. We ate on the plaza instead of the hotel and wished we had eaten at the hotel. The courtyard dining looked so relaxed yet elegant. Next time we will have dinner at the hotel.
Stayed 1 night in Aug 2018
Response from Henar Cardiel on 1 Sept,2018
Dear Mrs. Fisher, Thank you for staying with us !. We appreciate your feedback, this is very important to us. A greeting

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, right in the centre of Segovia, all sightseeing in walking distance. Parking of car is either taken care by the staff at reasonable price or you park yourself in one of the official parking places in town at cheaper rate organised by the hotel
Stayed 1 night in Jul 2018
Response from Henar Cardiel on 2 Aug,2018
Thank you for staying with us !. We appreciate your feedback, this is very important to us. a greeting

6/10 Okay

richard

Liked: Staff & service
Disliked: Cleanliness, room comfort
Needs to clean because the smell
The first room 204, smelled horribly of tobacco. Second room was a bit better but no view. It needs a proper cleaning of curtains and beds. The smell was even in the pillows. Staff were very friendly.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily accessible to city center and attractions.
Stayed 1 night in Jul 2017
Thank you very much for staying at our Hotel, your opinion is very important for us. Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay I deal for bikers as you can park bikes right outside
Stayed 1 night in May 2017

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Spectacular location - just up the steps from Plaza San Martin. Gorgeous view out our windows of Iglesia San Martin. Steps from the Plaza Mayor and Cathedral, steps from the Aqueduct. Very friendly service - helpful giving us advice about taxis and trains as well as answering questions about our stay. The restaurant was amazing! We both ordered options off the Menu del Dia and ended up with one of our best meals in Spain. The dining room was gorgeous as well - with a mix of different eras of history on display. Room was comfortable and clean. Would highly recommend to friends and family, and would absolutely stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Doug, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Center of Town
Visiting a friend in Segovia, this place was in the center of town. Freshly renovated rooms with a good value located right between all the must see spots.
Center of hotel above restaurant.

8/10 Good

Ima, Henderson, NV

Liked: Staff & service
Basic hotel, excellent location
The staff was very pleasant and helpful. They arranged valet parking for a very reasonable price.

10/10 Excellent

Jorge L, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Hotel
Friendly staf and helpful. Because the hotel is in the old city center, get parking space is not easy. Closer to the amenities and the best restaurants in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location, friendly stuff,tasty food:)
We have nice staying in this hotel, the receptionist did all their best to help us. Also the dinner in the restaurant was nice and traditioanl

8/10 Good

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

yaping

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from DEPARTAMNETO DE RECEPCION on 15 Dec,2023
¡Gracias por alojarte! Tu opinión es muy importante para nosotros

6/10 Okay

JOSE ANTONIO

Travelled with family
Liked: Staff & service
Lo peor la toallas, habian estado en guerras mejores, una pena, el establecimiento en un sitio ideal
Stayed 3 nights in Oct 2023

6/10 Okay

Felipe Jose

Travelled with family
Realmente el comentario es para el hotel Spa casa mudejar
Stayed 2 nights in Oct 2023
Response from recepcion on 29 Nov,2023
¡Gracias por alojarte! Tu opinión es muy importante para nosotros.

6/10 Okay

Sandra Lucia

Stayed 1 night in Oct 2023
Response from recepcion on 29 Nov,2023
¡Gracias por alojarte! Tu opinión es muy importante para nosotros.

6/10 Okay

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nosotros solicitamos alojamiento en el hotel Condes de Castilla, pero, por no podernos alojar en la fecha solicitada, se nos propuso, en las mismas condiciones, el hotel Spa La casa Mudéjar, aceptándolo por nuestra parte. La habitación, sencilla, y los útiles de baño, champú y demás (no había gel), insuficientes.
Stayed 1 night in Sep 2023
Response from Dirección on 26 Sept,2023
Estimado Sr. Arturo, Muchas gracias por el tiempo dedicado a valorar nuestro establecimiento. Lamentamos que no comentara el detalle del gel/champú en el momento de su estancia, pues le habríamos aclarado que los amenities que ponemos son gel+champú juntos (como es habitual últimamente en todos los hoteles) y por supuesto les habríamos facilitado la cantidad que necesitaran sin problema.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Departamento de Recepción on 16 Aug,2023
¡Gracias por alojarte! Tu opinión es muy importante para nosotros.

10/10 Excellent

Joaquim

Stayed 1 night in Aug 2023
Response from RECEPCION on 3 Sept,2023
¡Gracias por alojarte! Tu opinión es muy importante para nosotros

10/10 Excellent

Inés

Stayed 1 night in Jul 2023
Response from RECEPCION on 30 Jul,2023
¡Gracias por alojarte! Tu opinión es muy importante para nosotros.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Sara Sánchez on 23 Jul,2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Billard, Paris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel bien situé et facile d'accès. Personnel agréable. Chambre propre.
Stayed 1 night in Sep 2019
Response from Daniel de Andrés on 15 Sept,2019
Dear customer, thank you for staying with us! We appreciate your feedback. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuk hotel en stad
Goede locatie midden in het centrum, nette kamer en badkamer, goed ontbijt en goede, snelle, vriendelijk service. Leuke mooie stad!
Stayed 1 night in Aug 2019
Response from Reception Department on 4 Sept,2019
Dear customer, thank you for staying with us! We appreciate your feedback. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
正午前にホテルに着いたのですが、部屋が空いていたのでチェックインできました。おかげで荷物を持たずに観光できて、とても気持ちのいいサービスでした。部屋も綺麗で朝食も雰囲気のある中庭レストランで取れました。
Stayed 1 night in Aug 2019
Response from Daniel de Andrés on 24 Aug,2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

CONSUELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Departamento de Recepción on 2 Aug,2019
Estimada señora Gilberte, Encantados de saludarle desde el Hotel Condes de Castilla***. En primer lugar nos gustaría agradecerle por su elección para alojarse con nosotros. Le agradecemos su valiosa opinión y haremos lo posible por solucionar el problema que nos ha comentado. Esperamos poder recibirles en otra ocasión, así como desearles un buen viaje de regreso. Un saludo, Silvia Hernández

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Dirección on 9 Aug,2019
Estimado cliente, muchas gracias por su visita

8/10 Good

Aimar

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from recepcion on 9 Jul,2019
Muchas gracias por su opinión Un saludo

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Das Zimmer war recht großzügig und relativ ruhig gelegen.
Stayed 1 night in Jun 2019
Response from Sara Sánchez on 26 Jun,2019
Dear customer, thank you for staying with us! We appreciate your feedback. Best regards.

10/10 Excellent

Iñaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Sara Sánchez on 16 Jan,2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy bonito. Desayuno estupendo. Personal muy amable. Muy centrico .
Stayed 2 nights in Dec 2018
Response from Sara Sánchez on 4 Jan,2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Avelina

Liked: Room comfort
Stayed 1 night in Nov 2018
Response from Sara Sánchez on 28 Nov,2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

4/10 Poor

Pedro

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Muy poco profesionales
La recepcionista nos recibió muy bien y nos soluciono un problema que tenía la calecfacion. El problema surgió cuando nos ofrecen aparcamiento y de los tres dias que estuvimos, solo lo utilizamos 2 y él señor el día que nos íbamos fue a recepción, porque teníamos que pararle a él, cuando yo traté con el hotel, y nosotros queríamos pagar con quien habíamos hablado y ofrecido el servicio, encima quería que le pagamos los tres dias, a lo cual me negué y lo peor es que la señorita que estaba en recepción hizo caso o ir al problema y se metió para adentro, una falta de profesionalidad por todo lo alto, al final le tuve que parar los días y sin factura. Por todo esto y por el estado de la habitación que nos toco y no quisieron cambiarnos, es un hotel muy poco recomendable
Stayed 3 nights in Oct 2018
Response from La direccuón on 8 Nov,2018
Estimado Sr. Pedro, Según le indicamos tanto en el mail informativo como personalmente a su llegada, el servicio de aparcacoches es ajeno al hotel. Desde el hotel únicamente les ofrecemos varias alternativas para ayudarles con su vehículo, ustedes deciden cual prefieren y en ningún caso podemos facturar ni responsabilizarnos de un servicio que no pertenece al hotel. De todas formas, he contactado con la empresa que aparcó su coche y me comunica que sólo le cobraron 2 noches a pesar de tener el tercer día la plaza reservada a su disposición sin poder ocuparla para otro cliente, ya que usted en ningún momento canceló el tercer día su reserva de garaje. Respecto a la habitación, usted mismo dice que la recepcionista solucionó a su llegada el tema de la calefacción, por lo que no comprendo cual sería el motivo del cambio de habitación o su queja al respecto. Reciba un cordial saludo,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La peor experiencia de mi vida. No se lo recomiendo ni a mi peor enemigo.
Stayed 1 night in Jun 2018

8/10 Good

Alexandre, Versailles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien situe au centre de Segovie dans une maison ancienne, a recommander pour un court sejour de visite
Stayed 1 night in May 2018
Response from Sara Sánchez on 21 May,2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
El hotel esta muy bien situado pero demasiado caro.para la calificacion
Response from Hotel Condes de Castilla on 13 May,2018
Muchas gracias por elegir nuestro establecimiento para su estancia en Segovia y por los comentarios que nos ayudan a mejorar cada día.

10/10 Excellent

CHANKOOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel!
very friendly staff, super!!!
Stayed 2 nights in Jan 2018
Response from Henar on 5 Feb,2018
Thank you very much for your comment, we are glad you were comfortable with us A greeting

6/10 Okay

Bàrbara

Liked: Cleanliness
No es lo que parece
Parece más de lo que es, la relación calidad precio deja que desear en comparación con otros del entorno.
Stayed 1 night in Jan 2018
Response from La Dirección on 1 Feb,2018
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Francoise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantique
Hôtel idéalement situé en plein centre historique. Tout est accessible à pied. Très très bonne prestation hôtelière, accueil et services irréprochables dans un lieu chargé d'histoire ou le modernisme a su trouver sa place. Une très bonne note aussi au restaurant. A recommander vivement.
Stayed 1 night in Oct 2017