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Reviews of Grand Mercure Bali Seminyak

5 out of 5
Grand Mercure Bali Seminyak
Jl. Arjuna No.40, Seminyak, Kec. Kuta, Kabupaten Badung, Seminyak, Bali

Reviews

9.0

Wonderful

Rating 10 - Excellent. 48 out of 74 reviews" "
Rating 8 - Good. 15 out of 74 reviews" "
Rating 6 - Okay. 7 out of 74 reviews" "
Rating 4 - Poor. 2 out of 74 reviews" "
Rating 2 - Terrible. 2 out of 74 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Terrance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Grand Mercure Seminyak !
Stayed 10 nights in Apr 2024

10/10 Excellent

Hope Meredithe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Firozali

Liked: Property conditions & facilities
Very cooperative staff , clean hotel on narrow street far from night life ,
Stayed 5 nights in Feb 2024
Response from Management on 13 Apr,2024
Dear Firozali,Om Swastyastu,Thank you for sharing your experience at Grand Mercure Bali Seminyak.We're pleased to hear that you found our staff to be very cooperative and our hotel to be clean. Providing excellent service and maintaining a clean environment are our top priorities.We understand your feedback regarding the location of our hotel on a narrow street, which may be far from the nightlife. While we strive to provide a tranquil environment for our guests, we also offer transportation options and recommendations for exploring the vibrant nightlife of Bali.Thank you for choosing Grand Mercure Bali Seminyak, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Management

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome and the pool and bar area are great ! Need to ask for a pool view room though as its a must- the view of the forest area isnt great
Stayed 5 nights in Feb 2024
Response from Management on 13 Apr,2024
Dear Victoria,Om Swastyastu,Thank you for sharing your feedback on your recent stay at Grand Mercure Bali Seminyak.We're thrilled to hear that you found our staff to be awesome and enjoyed our pool and bar area. Your satisfaction with our team's service and facilities is our top priority.We appreciate your suggestion regarding requesting a pool view room, as we understand the importance of a pleasant view during your stay. We will take this into consideration to ensure that our guests have the best possible experience.Thank you for choosing Grand Mercure Bali Seminyak, and we look forward to welcoming you back for another great stay in the future.Warm regards,Management

8/10 Good

Sarah

Liked: Cleanliness
Stayed 6 nights in Feb 2024

10/10 Excellent

Tamla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Jan 2024

10/10 Excellent

Alim, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, walking distance to the beach.
Stayed 4 nights in Jan 2024

10/10 Excellent

Tamla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a very nice place
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is a lovely hotel, great breakfast, friendly staff… lovely fresh clean rooms

10/10 Excellent

Fernanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great hotel nothing to fault. Staffs are super helpful.
Stayed 4 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

4/10 Poor

Michelle Kathleen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Changed rooms 3 times One smelt like sewerage One backed onto construction site noise First impressions a lot of work to do here Not what one would expect or led to believe Very disappointed
Stayed 8 nights in Dec 2023

10/10 Excellent

Shreejay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Caterina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, tidy, and perfectly located close to both the beach and strip of shops, including eateries. The property also within walking distance to smaller streets where many warung (local eateries) were located. The breakfast buffet was fantastic. The swimming pools were large and inviting. The lobby was large and the receptionist was very helpful and friendly. Our check-ins experience was unforgetably good. We have experienced staying in many hotels and resorts; and Grand Mercure Seminyak made to our category of 5 out of 5 scale.
Stayed 3 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Alexandria

Stayed 7 nights in Dec 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled in a group and it was a great place to stay! Rooms are spacious and super clean. Very nice pool area, great breakfast and easy to walk to places. Plenty of shopping around & beach was right down the road. Would stay here again if i was to go back to Bali.

8/10 Good

Hugh

Liked: Cleanliness
Stayed 6 nights in Oct 2023
Response from Mathias on 27 Nov,2023
Dear Mr. Hugh,Om Swastyastu.Thank you for sharing your rating! If there's anything specific you'd like to address or any aspect you feel could be improved, please feel free to let us know. Your feedback is valuable in helping us enhance our services.Mathias RompasFront Office Manager

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location. Still not at the mainstream roads which means less manic; but at the same time there are convenience stores, restaurants and odd tourist shops within the same road as the Hotel
Stayed 2 nights in Oct 2023
Response from Mathias on 27 Nov,2023
Dear Therese,Om swastyastu.That sounds wonderful! Having friendly staff and a convenient yet tranquil location can make a stay truly enjoyable. Being close to essential amenities like convenience stores, restaurants, and shops while maintaining a quieter atmosphere is a great balance. If there's anything specific you feel we can improve or if you have further feedback, feel free to share. We're here to make your stay even better!Mathias RompasFront Office Manager

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean room.
Stayed 2 nights in Oct 2023
Response from Mathias on 29 Oct,2023
Dear Mr. Leo,Om Swastyastu,Thank you for your brief yet appreciated feedback. We're delighted to hear that you found the room very comfortable and clean.We look forward to welcoming you back in the future. If there's anything specific you'd like for your next stay, please feel free to let us know.Warm regards,Mathias RompasFront Office Manager

8/10 Good

Kristy

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean, the buffet breakfast was great and also very clean fresh fruits and pastries were kept in an enclosed cabinet that staff served you, which was great for less contamination and away from heat. Great location, 2 min walk to the beach and on a great street with lots of shopping. Only down fall to the hotel was the limited bar service at the pool bar, waiting up to 20 mins to be served, sometimes no staff even present. Very minimal sun beds, and people claiming them straight away leaving their towels on them. We were there 5 days and did not once get a sun bed. If you stay here, the best rooms to get would be poolside. The pool is a decent size and their is also a kids pool separate to the main pool. The rooms were a great size, bed was very comfortable with the most amazing pillows that felt like you were sleeping on a cloud. The hotel has only been open since December, there are a few minor things that are very easily fixed and would make this 👌 The cleaniness of the hotel was next level and i was very impressed with that.
Stayed 4 nights in Oct 2023
Response from Mathias on 29 Oct,2023
Dear Ms. Kristy,Om Swastyastu,Thank you for sharing your detailed feedback about your stay at our hotel. We truly appreciate your comments, and they provide valuable insights for us.It's great to hear that you found the hotel to be very clean, and that you enjoyed the buffet breakfast, particularly the way fresh fruits and pastries were served to ensure freshness and reduced contamination.We understand your concerns about the limited bar service at the pool, and we will certainly work on improving this aspect to provide quicker and more efficient service for our guests. We also appreciate your comments about the sun bed availability and the need for more of them.It's wonderful to know that you found the rooms to be of a great size and the bed comfortable with amazing pillows. We take pride in maintaining a high level of cleanliness, and we're pleased to know that you were impressed by it.Your feedback is highly valuable, and we'll use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future, with these issues addressed. If there's anything specific you'd like for your next stay, please feel free to let us know.Warm regards,Mathias RompasFront Office Manager

8/10 Good

Sanjeev Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
I have already give my feed back reception and residence manager regarding food optional.Breakfast is good but lunch and dinner menu is terible.There is not much varities.
Stayed 7 nights in Oct 2023
Response from Mathias on 20 Oct,2023
Om Swastyastu,Dear Mr. Sanjeev Kumar,Thank you for sharing your feedback. We apologize for any inconvenience you experienced regarding the food options for lunch and dinner. We appreciate your input, and we will certainly take your comments into consideration as we continuously work to improve our services, including our menu offerings.Our goal is to provide a satisfying dining experience for our guests, and your feedback is essential in helping us make necessary improvements.If you decide to visit us again, we hope to offer an enhanced and more enjoyable dining experience. Your feedback is valuable to us, and we are always striving to meet our guests' expectations.Thank you for your time and insights.Warm regards,Mathias RompasFront Office Manager

10/10 Excellent

Shing Tien Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service of the hotel staffs.. Stayed the hotel in Mar 2023 during my birthday. The staffs have given me a surprise by celebrating my birthday with songs and cake. And the room is really clean during my staycation. Appreciated the services you guys provided during my stay. Bravo!
Response from Mathias on 20 Oct,2023
Dear Shing Tien Amy,Om Swastyastu,Thank you for your kind words and for choosing to celebrate your birthday with us at the hotel. We're delighted to hear that our staff provided you with a memorable and special experience on your special day. It's always our pleasure to make our guests feel appreciated and valued.We're also pleased to hear that you found your room to be clean and that you had a pleasant stay with us. Our team works hard to ensure our guests have a comfortable and enjoyable visit.We hope you had a wonderful birthday celebration, and we look forward to welcoming you back in the future for more memorable experiences.Warm regards,Mathias RompasFront Office Manager

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gym could be upgraded it is very basic, but the Hotel is a lovely place to stay, Very nice Staff. Thankyou Grand Mecure Seminyak.
Stayed 9 nights in Sep 2023
Response from Mathias on 16 Oct,2023
Dear Ms. Donna,Om Swastyastu,Thank you for your feedback. We're glad to hear that you found the hotel a lovely place to stay with very nice staff. Your kind words are much appreciated.We understand your comment about the gym, and we'll consider ways to enhance and upgrade the facilities to provide a better experience for our guests.If you have any specific requests or preferences for your next visit, please feel free to let us know. We look forward to serving you again in the future and providing an even more satisfying experience.Warm regards,Mathias RompasFront Office Manager

6/10 Okay

Vince

Liked: Cleanliness
Not enough pool lounges I was forced to leave the resort every day and go to a beach club Breakfast was average Pool service none existent Over all would not stay there again
Stayed 8 nights in Sep 2023
Response from Mathias on 16 Oct,2023
Dear Mr. Vince,Om Swastyastu,Thank you for sharing your feedback about your stay. We apologize for the inconvenience you experienced regarding the pool lounges, breakfast, and pool service. For your information, we have add more pool lounges now.We understand that these issues can affect the overall guest experience, and your input is valuable as we continue to work on improvements. We're sorry to hear that your experience was not up to your expectations.If you have any specific requests or preferences for your next visit, please feel free to let us know. We hope to have the opportunity to better serve you in the future.Warm regards,Mathias RompasFront Office Manager

10/10 Excellent

Kay denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Clean Friendly staff Fabulous pool Spa great as well
Stayed 15 nights in Sep 2023
Response from Mathias on 9 Oct,2023
Dear Kay denise,Om Swastyastu.Warmest greetings from Grand Mercure Bali SeminyakThank you for leaving a great review about Grand Mercure Bali Seminyak. Hope to see you again soon!Best Regards,Mathias RompasFront Office Manager

10/10 Excellent

Brad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel overall was a pleasant place to park ourselves for 9 days, close to beach, bars and eating options. Motel itself was well presented, clean and staff were accommodating and polite, only let down was the vacant property which sits in between the wings of the Mecure, meant we didn't have the greatest view but otherwise we would stay there again.
Stayed 9 nights in Sep 2023
Response from Management on 25 Sept,2023
Dear Mr. Brad,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Management

8/10 Good

Josephine

The only complaint - no spa, roo Service menu in rooms- restaurant fairly boring after a few days.
Stayed 9 nights in Sep 2023
Response from Management on 25 Sept,2023
Dear Ms. Josephine,Om Swastyastu.First of all, we want to thank you for choosing Grand Mercure Bali Seminyak for your accommodation in Bali. Thank you for gave us your feedback accordingly to your stay. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services.Best RegardsManagement

2/10 Terrible

Julie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awful experience and they made my sister agree in writing not to post a bad review to get a small refund. Most good reviews are from before the hotel even opened. Every time we were in the lobby, guests were complaining about appliances not working or their rooms being dirty/smelly. Cant trust reviews as they have been tampered with. Room wasnt ready when we arrived at 4pm. Towels, bedsheets and carpet stained. Room filled with mosquitos. Rusted shower, taps and bidet that suddenly change temperature. Had somebody elses hair in our shower. Lumpy pillows. Minimal toiletries & thin, coarse toilet paper. Paper thin walls so we could hear our neighbours and people from the street. Lift was broken and old/disabled guests were left on upper floors. Our 1st room had a sewerage smell leaking in to the room and staff kept drenching it with cheap perfume. We asked to move rooms and our 2nd room had the same issue. Staff confirmed most rooms had this issue. We again asked to move rooms and the electricity in our 3rd room kept cutting out. We had no appliances, phone chargers or air conditioning. Staff were extremely rude. They laughed at and mocked guests who complained. Pool seating was limited compared to guests (hotel wasnt even full). The one time we got a seat, we noticed a mosquito infestation. Staff started spraying extremely harsh chemicals with no warning and guests had to scramble away. Buffet kept running out of food and staff would wait ages before refilling.
Response from Management on 15 Sept,2023
Dear Ms. Julie,Om Swastyastu.First of all, we appreciate for taking Your precious time to sharing Your experience.We regret to read your review, I believe we as management was finding the best solution for you and it was not easy at all.Furthermore, we were not receiving all the detail complaints mentioned during your stay. For Your info Your feedback has been shared to all our Team for any further action.Any Guest’s feedback is important to us, rest assured we have area of improving on all mention points and in any case, we respect Your Opinion. The most important matter is the Guest get a good service and a fair value for money.Again thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Management

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 9 nights in Sep 2023
Response from Management on 15 Sept,2023
Dear Daniel,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Management

6/10 Okay

Richelle

Stayed 3 nights in Aug 2023
Response from Management on 15 Sept,2023
Dear Richelle,Om Swastyastu.First of all, we want to thank you for choosing Grand Mercure Bali Seminyak for your accommodation in Bali. Thank you for gave us your feedback accordingly to your stay. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services.Best regards,Management

6/10 Okay

Louise

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Family holiday
The location is good the pools are good food ok the service is terrible the rooms are lovely but a really bad smell in them all the time.Plus for the amount of rooms nowhere near enough sun lounges around the pools. And i do not think the loud music they played every afternoon was for every body.We go to Bali all the time I do not think i would stay there again.
Stayed 5 nights in Aug 2023
Response from Management on 15 Sept,2023
Dear Loise,Om Swastyastu.First of all, we want to thank you for choosing Grand Mercure Bali Seminyak for your accommodation in Bali. Thank you for gave us your feedback accordingly to your stay. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services.Best regards,Management

10/10 Excellent

BARRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new property. Rooms clean and spacious. Pool was cool only downfall not enough pool chairs. Would stay again
Stayed 7 nights in Aug 2023
Response from Management on 15 Sept,2023
Dear Barry,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Management

6/10 Okay

Carmel Monica

Travelled with group
Liked: Cleanliness
The rooms and bathrooms are very nice. Balconies are small but have nice furniture. The pools are large but very shallow. Air con motors to exterior walls vibrate throughout entire hotel. Room air con fan is very loud. Have not experienced air con issues like these before. There is a vacant lot in the middle of the hotel which does not beling to the hotel and they are unable to purchase it. Our room and many others overlook this overgrown block with 2 tin sheds on it. Theyll tell you that you are overlooking the garden. You are not! 29 pool lounges mostly in the shade for about 249 rooms. Staff advise there are 30 on order however there is literally nowhere to ut them without some large works around the pool. No smoking near the pool. No pool lounges at the kids pool so lots of kids/families in the big pools and taking up alot of beds. Cocktails are reasonably priced ( in line with most places, be aware they are almost in line with Australian prices) You will be chased to pay every time you order a drink. If you stay in the section to the left of the lobby, you will have to walk through this area to get to the pool/breakfast/bar. Not that bad but there was often water puddles here and there and in the elevator. Apart from the above niggles - we did actually have a nice time. The hotel is a 45 second walk to the beach and is a good location.
Stayed 7 nights in Jul 2023
Response from Mathias on 8 Aug,2023
Dear Carmel Monica,Thank you for taking the time to tell us about your experience at the Grand Mercure Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mathias RompasFront Office Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Mathias on 1 Aug,2023
Dear Mr. Peter,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Mathias RompasFront Office Manager

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new property in Bali and it was in really good condition, a beautiful property with a kids play area, kids pool, main pool, swim up bar and close to lots of shops, restaurants etc close by.
Stayed 9 nights in Jul 2023
Response from Mathias on 1 Aug,2023
Dear Ms. Tara,On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !I am very glad to read that each experience, right from the kids play area, our swimming pool and our location delighted you. Serving our guests with extreme passion and care is one thing that we really love to do at Grand Mercure Bali Seminyak and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.With best regards,Mathias RompasFront Office Manager

8/10 Good

PASQUALE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2023
Response from Mathias on 1 Aug,2023
Dear Mr. Pasquale,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Mathias RompasFront Office Manager

10/10 Excellent

Christopher

Stayed 3 nights in Jul 2023
Response from Mathias on 8 Aug,2023
Dear Carmel Monica,Om Swastyastu.Warmest greetings from Grand Mercure Bali SeminyakThank you for leaving a great review about Grand Mercure Bali Seminyak. Hope to see you again soon!Best Regards,Mathias RompasFront Office Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in Jul 2023
Response from Mathias on 21 Jul,2023
Dear Mr. Daniel,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Mathias RompasFront Office Manager

6/10 Okay

Hayati

Stayed 7 nights in Jun 2023
Response from Mathias on 21 Jul,2023
Dear Ms. Hayati,Om Swastyastu.First of all, we want to thank you for choosing Grand Mercure Bali Seminyak for your accommodation in Bali. Thank you for gave us your rating accordingly to your stay. I would like to sincere apology that our services didn’t meet your expectation. If you do not mind, please share us your thoughts to us what should we improve to get better score from you.I hope we can serve again in the future with the best way and give you more our best services.Best regards,Mathias RompasFront Office Manager

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool area and staff were great.
Stayed 6 nights in Jun 2023
Response from Mathias on 21 Jul,2023
Dear Mr. Scott,Om Swastyastu.Warmest greetings from Grand Mercure Bali SeminyakThank you for leaving a great rating about Grand Mercure Bali Seminyak. Hope to see you again soon!Best Regards,Mathias RompasFront Office Manager

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Mercure Hotel had great facilities, including pool area, breakfast area and location on the doorstep of shops, good cafes etc. Hotel was really clean and staff were excellent. The only thing that we felt reduced the experience was the breakfast being good but not great.
Stayed 3 nights in Jun 2023
Response from Mathias on 21 Jul,2023
Dear Mr. Peter,Om Swastyastu.Thank you for your willingness to take the time to provide positive feedback regarding your stay at Grand Mercure Bali Seminyak.Glad to know that we managed to exceed your expectations on this visit, starting from the facilities, pool, location, cleanliness and our staff.It is an achievement for us to be able to make your stay memorable.For your info we have already add some menus for breakfast to increase the food variety and options for our guests. Once again we thank you and we hope to be able to serve you and your family again on your next visit.Best regards,Mathias RompasFront Office Manager

10/10 Excellent

MANDY

Stayed 6 nights in Jun 2023
Response from Mathias on 21 Jul,2023
Dear Mrs. MANDY, Om Swastyastu.Warmest greetings from Grand Mercure Bali SeminyakThank you for leaving a great rating about Grand Mercure Bali Seminyak. Hope to see you again soon!Best Regards,Mathias RompasFront Office Manager

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a great spot, close to beach, shops & restaurants, the only disappointment is not enough lounges around pool.
Stayed 11 nights in May 2023
Response from Mathias on 14 Jun,2023
Dear Ms. Dianne,Om Swastyastu.Warmest greetings from Grand Mercure Bali Seminyak!On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !I am very glad to read that each experience. Serving our guests with extreme passion and care is one thing that we really love to do at Grand Mercure Bali Seminyak and such words of appreciation motivate the team further.We have a plan that there will be additional lounges around the pool within this months.I sincerely hope that you will have the opportunity to come back and visit with us again.Best Regards,Mathias RompasFront Office Manager

10/10 Excellent

bianca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good new hotel, beautiful room in a quiet part of Seminyak near double 6 beach. Good choice of restaurants and shops nearby. Hotel was clean and the staff is great, especially Febby who is the best customer service person. Draw back of hotel is the limited seating at the pool, you have to get in early to get a seat.
Stayed 8 nights in May 2023
Response from Mathias on 14 Jun,2023
Dear Ms. Bianca,Om Swastyastu.On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !Our team are passionate about making their guests' stays as easy as possible. I am glad that you experienced such service with our team and I am particularly glad to hear that Febby made your stay very special.We have plan to add more pool lounges within this months. Once again we thank you and we hope to be able to serve you and your family again on your next visit at Grand Mercure Bali SeminyakWith best regards,Mathias RompasFront Office Manager

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍
Place is relatively new. Staff were super friendly. Love it
Stayed 8 nights in May 2023
Response from Mathias on 31 May,2023
Dear Mr. Mohammad,Om Swastyastu.On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !Our team are passionate about making their guests' stays as easy as possible. I am glad that you experienced such service with our team .Once again we thank you and we hope to be able to serve you and your family again on your next visit at Grand Mercure Bali SeminyakWith best regards,Mathias RompasFront Office Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, big rooms in a new hotel. Very friendly and helpful service. Make sure to request an inside room which is much quieter than the outside rooms facing the street. Easy walk to the beach, dining, and shopping.
Stayed 3 nights in May 2023
Response from Mathias on 31 May,2023
Dear Ms. Jennifer,Om Swastyastu.On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !I am very glad to read that each experience, right from the big rooms, friendly service of our team has delighted you. Serving our guests with extreme passion and care is one thing that we really love to do at Grand Mercure Bali Seminyak and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.With best regards,Mathias RompasFront Office Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property well located with nice amenities
Great location walkable yo many restaurants and the beach. The hotel and rooms are in great condition and very comfortable with generous sized rooms. Gorgeous pool with refreshing water and swim up bar and a separated Childrens pool area. Highly recommend.
Stayed 1 night in May 2023
Response from Mathias on 31 May,2023
Dear Mr. Anthony,Om Swastyastu!Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Mathias RompasFront Office Manager

10/10 Excellent

Cliff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, well maintained property. Staff is very friendly. Swim up bar is a delight.
Stayed 1 night in May 2023
Response from Mathias on 31 May,2023
Dear Mr. Cliff,Om Swastyastu.Warmest greetings from Grand Mercure Bali SeminyakThank you for leaving a great rating about Grand Mercure Bali Seminyak. Hope to see you again soon!Best Regards,Mathias RompasFront Office Manager