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Reviews of Jongno Hotel Lumia

2 out of 5
Jongno Hotel Lumia
19-11, Nangye-ro 29-gil, Jongno-gu, Seoul, ICN

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 43 reviews" "
Rating 8 - Good. 19 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 5 out of 43 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

SENG KIT

Liked: Cleanliness, staff & service, property conditions & facilities
Area to take note, The hotel have no steam iron and iron board if you request for it. If you carry 15kg of medium size luggage, take Exit 6 of Sinseol-dong station. Don't take Exit 10 because you will be carrying the heavy luggage up and down the stairs. There is 1 supermarket nearby that sell reasonable price groceries, fruit and drinks. Few coffee shops within walking distance from the hotel. House keeping need to be requested at the reception as per the website stated. The room size is fairly big and spacious.
Stayed 6 nights in Jan 2024

8/10 Good

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation
Stayed 4 nights in Dec 2023

6/10 Okay

Douglas

Stayed 9 nights in Nov 2023

6/10 Okay

Joseph

Liked: Room comfort
Disliked: Cleanliness
Reasonable hotel near Dongmyo/Sinseoldong. The walls are very thin, so easy to hear what people are doing if you are unlucky. The room was not that clean when I checked in, I found some trash that wasn't found and it wasn't vacuumed. Price is not so low either, but there aren't so many options.
Stayed 5 nights in Sep 2023

10/10 Excellent

Janisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay stay for budget friendly hotel
Loved having a massage chair in my room; great perk 😌 ; the room was spacious just the bed was too firm for my likings and I can hear everything from the room just above me.
Stayed 5 nights in Apr 2023

2/10 Terrible

Verified traveller

Stayed 9 nights in Oct 2019
Response from kim on 27 Oct,2019
Dear guest, We would like to thank you for visiting Lumia Hotel and giving us your valuable feedback. We will keep your comments and opinions as valuable materials. We will provide better service for the next stay. Thank you.

8/10 Good

Ester, San Antonio Saipan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is good and they have good breakfast for free
Stayed 4 nights in Apr 2019
Response from kim on 3 May,2019
Dear guest, We would like to thank you for visiting Lumia Hotel and giving us your valuable feedback. We will keep your comments and opinions as valuable materials. We will provide better service for the next stay. Thank you.

10/10 Excellent

Reimund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff, clean and quiet rooms. Breakfast with toast, butter, jam , ceral, milk and good coffee.
Stayed 5 nights in Mar 2024

6/10 Okay

JaeYoung, GwangJu

Stayed 1 night in Nov 2023

10/10 Excellent

chanyang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Aya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
女２人で利用しました。場所は大通りに面しておらず、狭い路地の奥でしたが、地図アプリで難なく辿り着きました。ホテルそのものは清潔で快適です。ドライヤーにストレートアイロンまで備え付けられており、シャンプー類の使い心地もよかったです。シャワーブースがトイレと同室内のガラス張りなので、シャワー中はトイレに入れません。無料のドリンク類が嬉しかったです。
Stayed 2 nights in Oct 2023

6/10 Okay

Hosung

Stayed 1 night in Oct 2023

10/10 Excellent

Shuhei

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

JAE KYUNG

Stayed 3 nights in Jun 2023

8/10 Good

YUKA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
場所が少し見つけにくいのと、棚等の上のホコリが気になりましたが、全体的にはとても綺麗で快適でした。
Stayed 1 night in Jun 2023

4/10 Poor

Hoi Sze

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2023

8/10 Good

Dahye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

HYUNGBAE

Stayed 1 night in Mar 2023

10/10 Excellent

YUJI

Stayed 1 night in Oct 2022
Response from 문정오 on 18 Oct,2022
감사합니다

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂にカーテンつけて欲しいです。暖かくて綺麗でした。
Stayed 3 nights in Feb 2020
Response from 동대문루미아호텔 on 1 Mar,2020
ルミアホテルをご利用くださったお客様、ありがとうございます。 次回の訪問時にももっと良いサービスで報います。 ありがとうございます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフ環境ともに良いです。
Stayed 4 nights in Feb 2020
Response from kim on 22 Feb,2020
大切なお客様の声をナムギョジュシンお客様ありがとうございます。次の訪問時には、より良いサービスで報います。良い一日を過ごす。ありがとうございます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from 루미아호텔 on 18 Jan,2020
루미아호텔을 이용해주시고 소중한 후기를 남겨주신 고객님 감사합니다. 더 좋은 서비스로 보답하겠습니다. 감사합니다!

10/10 Excellent

Jungeun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from kim on 29 Nov,2019
루미아호텔을 이용해주시고 소중한 후기를 남겨주신 고객님 감사합니다. 더 좋은 서비스로 보답하겠습니다. 감사합니다!

8/10 Good

YUNJUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 좋아요
Stayed 1 night in Nov 2019
Response from kim on 25 Nov,2019
호텔 루미아를 이용해주신 고객님 감사드립니다. 다음 이용시에는 더 좋은 서비스로 보답하겠습니다.

8/10 Good

A, Japan

Travelled with family
Liked: Cleanliness
今回、初めての利用です。 立地的にはとても便利なとこにありました。 近くには飲食店が多くあるため、食事には困りません。 コンセントの変換プラグがないと不便です。 また、昼過ぎまで寝ていたら掃除をしてもらえませんでした…(シーツ交換のみでゴミ、床はそのままでタオル補充がありませんでした。フロントに行ってタオルは貰いました) 初日は掃除の途中で忘れてしまったのか、冷蔵庫が開けっ放しになっていて床は水浸し、中に飲み物を入れていたら全部ぬるくなってました。 11階で窓があいており、蚊がとても多くてスプレーがあるもののあんまり効果がないのか…2人とも蚊に刺されて真っ赤になりました。
Stayed 3 nights in Oct 2019
Response from kang on 15 Oct,2019
この度は当ホテルをご利用頂き、誠にありがとうございます。 当ホテルは、駅や繁華街など近くていろいろ便利だと思います。 変換プラグはフロントで借りているので、今度ご利用の際にはフロントに声をかけてください。 また、清掃不備によりご不快な思いをお掛けし、大変申し訳ございません。 今後、同じ事が起きぬよう、再度教育・指導を行い、掃除技術の向上に努めて参ります。 お忙しい中、ご投稿いただきまして、ありがとうございます。 お客様のまたのお越しを、心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from kim on 3 Oct,2019
Dear guest, We would like to thank you for visiting Lumia Hotel and giving us your valuable feedback. We will keep your comments and opinions as valuable materials. We will provide better service for the next stay. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

8/10 Good

A.K, 日本

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
タオルがもう少し清潔感あればいいなと思いました。 このホテルで働いている人たちみんないい人だなと思いました。
Stayed 3 nights in Sep 2019
Response from kang on 24 Sept,2019
この度はご宿泊頂き誠にありがとうございました。 また、ご感想を下さいました事を重ねてお礼申し上げます。 今後もより快適にお過ごしいただけますよう、 スタッフ一同サービス向上に取り組んで参ります。 またのご利用、お待ち申し上げております

4/10 Poor

Aleksei

Disliked: Staff & service
В номере было много комаров, половое покрытие старое очень, завтрак с 7 до 9 утра, очень скудный, в 8.30 еды практически не было, один рис.
Stayed 1 night in Sep 2019
Response from kim on 16 Sept,2019
Dear guest, We would like to thank you for visiting Lumia Hotel and giving us your valuable feedback. We will keep your comments and opinions as valuable materials. We will provide better service for the next stay. Thank you.

8/10 Good

KK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
平價之選, 房大, 浴室也大, 也很清潔, 除位置處於內街, 大堂比較細之外, 其他也十分滿意
Stayed 1 night in Jul 2019
Response from kang on 24 Jul,2019
尊敬的顾客您好！非常感谢您入住我们酒店，我们会更加努力为旅客们塑造舒适美好的环境，真诚的期待您的再次光临！谢谢~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from kim on 24 Jul,2019
루미아호텔을 이용해주시고 소중한 후기를 남겨주신 고객님 감사합니다. 다음 이용시에는 더 좋은 서비스로 보답하겠습니다. 감사합니다!

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
별루
머리카락은 기본이며,자신들이 청소를 빨리 해야 하니 문을 맘대로 열지를 않나.이상한 전화를 하지 않나..최악..처음이자 마지막 입니다......이 호텔은 ...호텔이라는 명칭도 안어울려...쩝
Stayed 1 night in Jul 2019
Response from kim on 15 Jul,2019
호텔 루미아를 이용해주신 고객님 감사드립니다. 다음 이용시에는 더 좋은 서비스로 보답하겠습니다.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from kim on 11 Jul,2019
호텔 루미아를 이용해주신 고객님 감사드립니다. 다음 이용시에는 더 좋은 서비스로 보답하겠습니다.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in May 2019
Response from kim on 3 Jun,2019
소중한 후기를 남겨주신 고객님 정말 감사드립니다. 추후 방문시에도 보다 더 좋은 서비스로 보답하겠습니다. 감사합니다.

8/10 Good

Kaorin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
アップグレードしていただいたのでとても広い部屋でした 古さはありますが綺麗にしてるので不快なことはなかったです 部屋が暑くて窓を開けたらしたのですが2日目の夜に エアコンのリモコンを発見して快適でした 朝食も少ないですが肉は違うものが出てとても美味しかったです 周りに美味しいお店も多く東大門までも歩けて場所的にもよかったです
Stayed 3 nights in Apr 2019
Response from kang on 7 May,2019
この度はご宿泊頂き誠にありがとうございました。 今後もより快適にお過ごしいただけますよう、 スタッフ一同サービス向上に取り組んで参ります。 またのご利用、お待ち申し上げております。

10/10 Excellent

TA CHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from kim on 25 Mar,2019
Dear guest, We would like to thank you for visiting Lumia Hotel and giving us your valuable feedback. We will keep your comments and opinions as valuable materials. We will provide better service for the next stay. Thank you.

8/10 Good

MASAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Johnny on 5 Mar,2019
この度はご宿泊頂き誠にありがとうございました。 今後もより快適にお過ごしいただけますよう、 スタッフ一同サービス向上に取り組んで参ります。 またのご利用、お待ち申し上げております。

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent och fräscht hotell nära tunnelbana
Hotellet ligger ca 5 minuters från närmsta tunnelbana (Sinseol-dong) som har två linjer. Rummet var rent, fräscht och rymligt. Sängkläderna var väldigt sköna och även om sängen var lite hård så var den skön att sova i. Frukosten var väldigt enkel, de närliggande caféerna är bättre. Servicen öveelag var väldigt bra och när det uppstod problem med vårt nyckelkort fick vi hjälp direkt.
Stayed 6 nights in Dec 2018
Response from kim on 24 Dec,2018
Dear guest, We would like to thank you for visiting Lumia Hotel and giving us your valuable feedback. We will keep your comments and opinions as valuable materials. We will provide better service for the next stay. Thank you.

8/10 Good

Yuen Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from KIM on 16 Nov,2018
소중한 후기를 남겨주신 고객님 정말 감사드립니다. 추후 방문시에도 보다 더 좋은 서비스로 보답하겠습니다. 감사합니다.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
별로에요
드라이기엔 머리카락이 붙어있고, 카운터는 불 친절하고 방에는 필요한 물건이 구비되어있지 않고 전체적으로 별로였습니다.
Stayed 1 night in Jun 2018
Response from Manager on 28 Jun,2018
객실 컨디션이 좋지 않아 불편드려 정말 죄송합니다. 고객님의 의견을 바탕으로 개선하도록 하겠습니다.

10/10 Excellent

Bill, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間雖然不是太大，但設備齊全整潔，近購物商場，交通方便，而且張床好舒服，酒店附近有好多食店，十分方便。
Stayed 2 nights in Mar 2018
Response from fan on 25 Mar,2018
尊敬的顾客您好！非常感谢您入住我们酒店以及感谢您花费宝贵的时间给我们的反馈！真诚地期待您的再次光临！ 谢谢