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Reviews of Smart Hotel

2.5 out of 5
Smart Hotel
14, Jalan Toman 2, Kemayan Square, Seremban, Negeri Sembilan

Reviews

6.6
Rating 10 - Excellent. 4 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 9 out of 25 reviews" "
Rating 4 - Poor. 4 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kok choy

Disliked: Cleanliness, property conditions & facilities, room comfort
Can be better as it is a good location
Not clean and mixed odor 😞
Stayed 1 night in Nov 2023

6/10 Okay

Tak Ming

Liked: Staff & service
Good location
Stayed 1 night in Aug 2023

6/10 Okay

Lee

Stayed 1 night in Mar 2022

10/10 Excellent

Joseph, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities
Love the area can find food easily. And very close to Palm Mall too.
Stayed 1 night in Jan 2022

10/10 Excellent

Joseph, Kuching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town area and convenient to get public transport. Surrounding got alot of food stall.
Stayed 1 night in Dec 2021

6/10 Okay

chong aun

Stayed 2 nights in May 2019

6/10 Okay

chong aun

Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

CC, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a satisfied stay. Friendly staff and the room is spacious enough for 2 adults and 1 kid.
Stayed 1 night in Mar 2018
Response from Mrs.Jayakumar on 22 Mar,2018
Thank you very much.The management is looking into improving the hotel step by step.

4/10 Poor

calvin ee, Johor,Malaysia

Disliked: Property conditions & facilities, room comfort
close to hometown
tv too small,water heater not hot,vinyl floor pop up,window no security grille,dirty paint,no breakfast including,slow wifi,not convenience for car parking,registration counter slow,no room intercom,no room service, alot of thing need to be improved
Stayed 1 night in Jan 2018
Response from Mrs. Jayakumar on 22 Mar,2018
Thank you for your suggestions. The management is looking into a steady overall improvement of this hotel.

4/10 Poor

Family Man, From KL

Disliked: Property conditions & facilities, room comfort
Disappointing Hotel
My Recent stay in this Hotel - Family Quad Room. To share with all Expedia Member and Taveller, This Hotel is very disappointing and many area need to be improved: 1. Room airconditoning is not cold (merely blowing air) and it is noisy and vibrating. You have to endure the nosie and vibation for a night sleep. 2. The Toilet door is misalligned and cannot be lock. 3. Dressng table area has not light at all. TV cabinet area, back light is only available 1 side, the other side of cabinet not lightng, only wiring point. Overall lightng in the room is to dime. 4. WIFI signal at the floor is vetry very poor. The front Desk sugegsted that cme down to ground floor as the signal is strongest. 5. There is not room intercom, any request to Front Counter, you must go personnally. 6 With all the shortfalls, I did make complaints to Front Desk but was informed there was not maintenance personnel to attend to it. Not recommended for Traveller.
Stayed 1 night in Dec 2017

4/10 Poor

Family Man, KL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing Hotel Facilities & Level Of Service
Check in on 23/12/17. On overall, I am quite disappointed with this Hotel (Family Quad Room): 1. Air-conditioning was not cold (merely air blowing), noisy sound and vibrating badly from blower. 2. WIFI signal was very very weak at Level 2. Suggested by Front Desk, come down ground floor to access WIFI because ground floor has strongest signal 3. Toilet door cannot close fully (misalligned), and worst still that door cannot even lock! 4. Lighting level was very dime in the room, One side of T5 lighting at TV area is totally missing, only can see wiring point. There is also totally no lighting at the Dressing table area. 5. Front Counter cannot traced my Booking (via Expedia). I was fortunate that brought along the receipt I printed out earlier, otherwise, I may not be able to check In. 6. All those shortfalls, I did make request for rectification at Front Desk (note: no Room Intercom also) but was told "Sorry, we have no maintenance staff today to address your problem" Purpose of posting this review is for future improvement for the benefit of all Expedia Member and traveler.
Stayed 1 night in Dec 2017

8/10 Good

Siti Salwa, Klang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
room chosen is suitable for family and children. Suitable for short stay and near to restaurant and shopping mall
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
air con not cold
air con not cold.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

4/10 Poor

azlina

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

LOKE

Liked: Staff & service
Disliked: Cleanliness, room comfort
A Fair Review
Space - Spacious with this rate. Cleanliness - very unsatisfied. Towel and cover blanket are stained. The room is a bit smelly too. Location - Satisfied. Next to KPJ and Palm Mall.pup
Stayed 1 night in Jun 2017
We thank you for your honest comments. I shall bring it up to the board and inform all staffs concerned. We will work on improving the cleanliness. Thank you. Yours sincerely, Mr. Ragu, Manager

6/10 Okay

MOHAMAD

Liked: Staff & service, property conditions & facilities, room comfort
Worth for a short trip
Simple room but spacious
Stayed 2 nights in May 2017

6/10 Okay

Foo

Basic
Room is very basic and hotel is near to shopping centre and earteries.

8/10 Good

Haslinawati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice hotel to stay for business or family. They have such a clean and spacious room. Near to a shopping mall and 24 hours mamak restaurants.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berbaloi
Berbaloi dengan harga yg ditawarkan.
Stayed 1 night in Jan 2018
Response from Mrs. Jayakumar on 22 Mar,2018
Terima kasih. Harap datang lagi.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Bagus kerana berhampiran mall
Bilik yang bersih, kakitangan yang membantu dan suasana yang aman
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort