Shiga Naoya Former House

Awesome property and location but instructions to enter the building were confusing and hard to follow. They were not completely accurate with what you had to put in the keypad at the entrance

This was by far the best service I’ve ever experienced at any hotel. From the moment we arrived, the male attendant/manager greeted us with genuine warmth and professionalism. He went above and beyond to assist us with every need — his kindness and attention to detail made us feel truly cared for. The hotel itself is immaculate — spotlessly clean, modern, and incredibly comfortable. Our suite was spacious, beautifully designed, and perfectly maintained, making it a joy to come back to each day. The location couldn’t be better — convenient to everything yet peaceful and quiet at night. Every member of staff we encountered was exceptional, but the manager’s hospitality truly made our stay unforgettable. It’s rare to find that level of sincerity and care in customer service. Without hesitation, I would stay at Hanare by Tokyo Stay again every time I visit Kyoto. It’s an absolute gem — elegant, welcoming, and a true example of Japanese hospitality at its finest.

Great stay! Walking distance to Ninenzaka and great restaurants. Friendly and helpful staff and comfortable beds. Recommend and will stay here again soon.