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"Staff couldn’t do enough for the customers Very helpful overall I’ve stayed here about 4 times now , would definitely recommend "

"We were greeted to find that we had been upgraded to a two-bed suite at no extra cost. This was due to the fact that we had our granddaughter with us and there was availability. It was immaculate, the food was great, the bar area was comfortable. The staff couldn't do enough for us. Well recommended !"

"Room was spotless very clean."

"Room was spotless and cleaned every day. Every member of staff we encountered was friendly and professional. The building itself was absolutely stunning with bags of character. The spa was simple but clean and beautifully kept with fantastic staff who put us at ease while we were there. I was particularly impressed with the lovely changing area. We hope to make another visit in the near future "

"Room was amazing and lovely and warm to arrive to late in the evening! Facilities were amazing and breakfast was delicious! Stayed with our 10 year old and 1 year old and was just perfect! 朗 10/10!❤️"

"Clean room, brilliant staff and good homemade food"

"room was clean and spacious, breakfast was excellent, will definitely stay again"

"Room clean, staff very helpful "

"Found a room on the Hotels.com app but stopped by the hotel to check it out before booking. The front desk initially said no rooms were available, despite the app showing otherwise. After some persistence and a 10–15 minute discussion involving another staff member, I was shown a room I liked. Due to system issues, I was told to book through the app. I did so, paid, and received confirmation, which the clerk also saw—but they still couldn’t assign the room due to aforementioned system issue. I agreed to return later while they sorted it out. When my husband and I came back, they claimed we hadn’t paid, despite us showing proof of payment (both on hotels app and our credit card transactions). We left again to give them more time. After four hours, we returned and were told there had been a Hotels.com payment issue that took 3.5 hours and a manager’s help to resolve. Informed daily room cleaning stopped during covid. We booked a week, so asked how towels were replaced & advised I'd have to ask at desk. As it turned out, they had an 'on demand' room service option which I later used to empty baskets and replace towels. No air conditioning in this hotel that is operable from the room itself. The TV's have volume controls (25 specifically). We couldn't hear some channels from the bed & requested our controls be moved to 27. Informed that there were no TV controls. Next day asked another clerk who shared that there were controls that couldn't be changed. "