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"7th floor lounge is great. For guests who are jet lagged and have sleeping roommates, the 7th floor is a great place to hang out and read a book, watch TV, grab a snack and a drink, etc., in a very comfortable place. We also had a super rainy day and fortunately the hotel had plenty of extra umbrellas for guests who were caught without one. I made a note on a previous review about taking copies of ID for Japan residents, and a manager responded within one day, apologizing and saying that they were going to review that policy with their staff. I appreciated that my concern was heard. "

"Great hotel, great food and conveniently located fro the HND airport. "

"Excellent hotel. Staff are very friendly and helpful. Hotel is super clean and rooms are huge with big deep baths full of amenities. Would recommend! "

"Very quiet and comfortable. Good for your children. "

"Nice stay. Clean and comfortable room. Professional and Friendly Hotel Staff. Extra pluses- 7-11 convience store onsite, close proximity to major train station and good variety of restaurant options. "

"Beautiful property & excellent beautifully appointed rooms, with private onsen experience. What I didn't like: Public Onsen was noisy and busy Breakfast price (4400/person) is very expensive ! Dinner reservation not that easy to get"

"Wonderful stay"

"The genyo spa bath is amazing. The building is newish and elevator is fast. "

"This is my third stay and I will stay here again"