Hotels near Souss-Massa National Park

"We stayed at the hotel for 4 days. The hotel staff are extremely friendly and helpful, however the hotel itself I have issues with. The steam and sauna rooms were out of order for refurbishment. The bar was also closed for refurbishment. There was no prior notice of these closures. Also, the club next door play loud music until 5am and can be heard in the rooms. I complained to Expedia about all the above, but the hotel refused any compensation and lied about the facilities being closed. Not impressed at all!!"

"The room was impeccably clean, the staff were AMAZING, bed was very comfortable. The only thing is there was occasionally a sewage smell coming through the bathroom and it was very difficult to be ok with this. But it didn’t really matter than that it really "

"Staff at reception was terrible in their manners and not helpful at all. Room was clean and lovely location. "

"Very good service and friendly environment. Compared to other all inclusive the food is good. Cleaners very good and facilities and location good. "

"Excellent service. Slimane at reception was excellent. But the WiFi is very poor "

"Very good "

"We would not return to this hotel. After arriving on Saturday, I began vomiting on Tuesday and my partner on Wednesday. We talked with other guests that were also sick after eating at the hotel restaurants. Having now searched for instances of food poisoning at this hotel, we can see this wasn’t an uncommon experience. Most of the buffet food is bland and some of it horrible, tasting genuinely off or unpleasant. The food is poorly labelled, with dishes under the wrong stickers or stickers missing. As a vegetarian, there aren’t many options - when I chose a cheese salad, it turned out to have some kind of squid in it. After asking a waiter, who asked a chef, they directed me to another salad, which had pieces of chicken in it. Some of the staff are lovely and friendly, but others are very grumpy and make you feel like you are an inconvenience. Our room was cleaned well but the rooms are dated and in need of renovation - there is mould in the bathrooms and a slight smell of damp. The private beach is a small area combed back from a stony beach with lots of plastic and (friendly but slightly concerning) stray dogs. The grounds of the resort itself are beautiful and the pools are lovely to swim and lounge by."

"Room was clean hotel is lovely however the rooms could use an update which must be underway as one wing of the hotel appeared to be under contruction. "

"When we went to book the hotel on your website the text inferred breakfast was included but it wasn’t. The small print detail did show breakfast was not included but we did not notice this detail. This is misleading. The Breakfast was in a different building a few hundred meters away. It was principally Moroccan with little options for international visitors, even missing basics like Toast and ordinary bread. The quality of the buffet was poor. The Fridge made a racket like a tractor which affected our quality of sleep. A maintenance person tried to help but could not fix it. We turned off the breaker for same, sacrificing the milk for our tea. There were NO international or English channels on the TV - no BBC, CNN nada. The staff were nice, the room was clean and the basics were ok but on the whole we’d never stay there again. We do not understand why you give it a 4.9 rating - there are far superior hotels nearby. "