Kempinski Hotels & Resorts, South Central China hotels

"It’s a nice hotel, and the staff is great. However, with no air conditioning in the room, temperature control is nearly impossible. You are either hot with the windows closed, or cold with them open, while the traffic noise disturbs your sleep "

"環境與服務的素質都好。"

"We, three adults stayed at a family suite. The room is huge. It has two separate toilets and two wash basin. Layout style of the room is not in trend but it managed to give a cosy stay. Location is a plus. Everything is within reachable distance. "

"Pros: the grounds are beautiful, the location is great and close to many natural sites, and our room was large. Cons: food was pretty bad, service was generally bad, HVAC in our room didn’t work well, and the staff didn’t speak much if any English."

"Very nice "

"I'm a picky person but this place was so good!"

"I give this hotel a perfect 5-star rating! Although the Horizon Club Lounge was under renovation during part of our stay, the service remained exceptional. Special thanks to Jenny—her professionalism and warmth left a lasting impression. We had a delightful time at Shangri-La! "