"The view of Copacabana Beach was spectacular! The view of the city and even Sugar Loaf in the distance. Roof top bar/restaurant very nice too, right next to the infinity pool. We had room 2007 on the 20th floor. Breakfast buffet excellent too! Lots of items."
"Being a fourth-time returning guest usually earns you a bit of "VIP" treatment, or at the very least, some basic recognition. To be met with a wall of "no" regarding timing and a management team that seems to be playing hide-and-seek is a major service failure. They have zero flexibility with early check in and late check out."
"I was Cheated .. i paid for the Ocean view room , but was denied and made excuses .. and was asked to cancel my booking when I objected , the reception manager threatened me to call police if I objected more
This is the Wost experience of my 20 years of travelling
I need my money back or a compensation.. it’s very rude and disrespectful "