Hotels in Southend

"Everything was lovely. Valet was amazing. I do with the pool stayed open longer. "

"I loved everything about this place!! Can’t wait to come back !!"

"Overall okay certain areas of the room could’ve been cleaned better.. this place is for seniors.. not child friendly "

"Always entertaining "

"This hotel was a major disappointment. My frustrations began two days before arrival when I called to confirm the indoor pool hours because hotels.com said "daily 9-5" while the trop site said "thurs - sun 9-5" . Turns out the indoor pool was closed and tjey do not know when itll be open "maybe Friday". This was a dealbreaker for a toddler’s spring break trip, yet the hotel failed to update their information. Once on-site, the security presence felt misplaced; they were quick to stop us for simply walking with toddler in a stroller to reach the only working elevator, but they were nowhere to be found when it came to managing the rest of the property. ​The environment was largely uncontrolled and chaotic. Late at night, unsupervised children were climbing railings and outside of the staircase, playing on escalators, climbing on the fountains and running through hallways knocking on doors until 2:00 AM. The lack of maintenance was equally concerning, with smoking occurring well outside of designated areas and elevators left in a filthy state, filled with trash, spilled drinks, and empty alcohol bottles. We even witnessed people sleeping at restaurant tables in the common areas. To make matters worse, the amenities were unreliable, as one arcade was closed during posted hours while the other was filled with broken machines. I would not recommend this property to families anymore. We were here less than a year ago and it went downhill fast. "

"The casino was not clean. Overflowing ashtrays, empty cups, and general trash "

"Found a sharp needle object in my bed under the sheets. "

"The room smelled musty. The windows looks like they hadn’t be cleaned since 1974. The paint was peeling off the walls and in the tub. The beds looked like they’d been slept in by Jabba the Hutt everyday for the past 17 years. One of the elevators wouldn’t open while we were on it we had to pry it open with our hands. We thought the hotel was connected to the convention center only to walk all the way across the catwalk to find a locked door. We had to go back around and outside. One star. "

"Large rooms with great views. Loved the pool area especially for this time of year! Very pricey coffee shop in the lobby! Outdoor areas are fantastic. Need to improve signage - we had no idea the hotel lobby is on the 11th floor! Be prepared to walk - a lot! Not elderly-friendly, unless they have motorized scooters! You will definitely get your steps in! Rooms do not have coffee makers or microwaves and since we were travelling with a toddler and 80 yo it made things more difficult! But overall it’s a great choice!"